Chesterfield Royal Hospital
Calow, Top Road, Chesterfield, Derbyshire, S44 5BLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Amazing Nightingale Ward
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2023
My son was admitted this week to Nightingale ward. I cannot thank or commend the staff enough for their help. The volunteers. Play staff. Cleaners. Health care assistants. Nurses. Doctors and consultants. Every single person gave my son their 100% attention, care and compassion. Cleaners stopped in the corridor to play with him. Volunteers stopped to try and make him laugh. Consultants made examinations fun and light hearted. Even the worst procedures were done with such care and attempts to make them not scary. The play assistants regularly checked to see if he wanted toys swapping to keep him occupied and they have a wonderful selection. So much so he didn't want to leave! One of the play assistants showed him her beautiful disney paintings in the conservatory. The Consultants are knowledgeable, informative and very thorough. We saylw many different people and I cannot fault any of them. The nurses and health care assistants give you all of their time. Constantly checking if my son needed anything. You can see how busy they are but that never comes across and we had such good care. Thank you all to the amazing team on Nightingale ward. I would also like to shout out to the imaging department for making an xray exciting for my son and not scary. Thank you so much.
Visited Children's & Adolescent Services on February 2023
Chesterfield Royal Hospital has not yet replied.
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Review titled Manvers Ward and Portland Ward
Rated 5 stars out of 5
by Anne Hewitt - Posted on 24 January 2023
My dad has just been discharges having sent 3 weeks in hospital. Most of the time on Manvers ward. I would just like to say thank you so much for the wonderful care keith received. Its been outstanding. Staff have been exceptionally kind, caring and have kept me informed of dads condition everyday. Which as a concerned daughter i really did appreciate. From the cleaners up to the consultants i have upmost respect for their professional behaviour and kind manners. The nurse practitioner on Manvers ward was a true professional and a lovely lady. I do hope this feed back is passed onto the relevant wards. An ever grateful daughter
Visited Cardiology on January 2023
Review titled Chesterfield Royal Hospital
Replied on 20 February 2023
Thank you for your feedback regarding your father, Keith's care and treatment whilst an inpatient here at Chesterfield Royal Hospital. I can see that your father was a patient on Manvers Ward and Portland Ward. I will ensure that your kind comments are passed on to the teams who looked after him. I am so pleased that you were kept informed about your father's care and that staff were exceptionally kind during his admission. I hope he is recovering well. Rachel Walker - Patient Experience Advisor
Provided by Care opinion
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Review titled Faultless, compassionate, responsive service
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2023
I had an ultrasound appointment here today. I am autistic and therefore contacted the department with details of reasonable adjustments required for my appointment. Their communication to me prior to the appointment was exemplary and on the day i received a first class, empathetic service with all adjustments provided as requested. The staff all seemed to work together to provide them and it made me feel comfortable and confident in their hands. The lady doing the ultrasound was very helpful, informative, reassuring and guided me through the process effortlessly which was very much appreciated. Today was a prime example of the levels of service that one can receive when the NHS works as it should. Which as most of know, isn't all of the time to say the least. Thankyou to CRH.
Visited Imaging services on January 2023
Review titled Chesterfield Royal Hospital
Replied on 23 January 2023
Thank you for your lovely comments. I am so happy to read that you had a positive experience both before and during your ultrasound appointment. I am reassured to read that all of your reasonable adjustments were provided and you received a first class service, I will ensure that your kind feedback is passed onto the team and the lady who undertook your ultrasound. I am sure they will be really happy to received these. With kind regards Rachel Walker - Patient Experience Advisor
Provided by Care opinion
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Review titled Great service
Rated 4 stars out of 5
by Jane Shepherd - Posted on 12 January 2023
For the first time ever I wish to inform you that yesterday and the night before I received the best care ever from the Same Day Emergency Care unit on Barnes ward. They realy are a fabulous team and put me at ease and divered fast efficient care explaining in great detail what was happening at each stage of care
Visited Accident and emergency services on January 2023
Review titled Chesterfield Royal Hospital
Replied on 16 January 2023
I am really pleased to hear that you received a great service and good care whilst you were a patient on the Same Day Emergency Care Unit. Thank you for letting us know about your experience. I will make sure that your lovely comments are fed back to the team and I hope that you are recovering well from your admission. With kind regards Rachel Walker - Patient Experience Advisor
Provided by Care opinion
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Review titled Could not fault
Rated 5 stars out of 5
by Alice - Posted on 12 January 2023
Was referred to the Barnes Ward/same day emergency care unit for tests to rule out a pulmonary embolism. I was on my own, in pain and anxious about being there given all the negative press recently. I could not fault them. The staff on the unit were smiley, friendly and could not do enough for you. I was kept updated as to approximate wait times and what would be happening next in relation to tests and treatment. I was put completely at ease. I don't think I'm allowed to mention names on here but is there any wau i can thank the certain staff involved directly? Thank you to them all, it made a long painful day a little better just having a friendly face greet you.
Visited Accident and emergency services on January 2023
Review titled Chesterfield Royal Hospital
Replied on 13 January 2023
Thank you for your lovely feedback. I am really pleased to read that the care you received was good and that you were reassured and well informed of what was happening. If you would like to email the Patient Experience Team on crhft.patientexperience@nhs.net and let us know who the staff were who looked after you, we can certainly pass your thanks and feedback to them. I am sure they will be so happy to receive this. With kind regards Rachel Walker - Patient Experience Advisor
Provided by Care opinion
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Review titled A&E
Rated 4 stars out of 5
by Anonymous - Posted on 21 December 2022
My partner was here last night and although it was short staffed he received great care from those that were working. He had a seizure in the corridor and the nurse working was brilliant ensuring the safety of my partner. Thank you
Visited Accident and emergency services on December 2022
Review titled Chesterfield Royal Hospital
Replied on 28 December 2022
Thank you for taking the time to pass on your lovely feedback. It is so nice to hear that your partner was well cared for the in the Emergency Department and that the nurses were brilliant. I will ensure that the team who cared for our partner are made aware of your lovely feedback and I do hope that your partner is recovering well. With kind regards Rachel Walker - Patient Experience Advisor
Provided by Care opinion
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Review titled Thank you CRH
Rated 5 stars out of 5
by Rachael - Posted on 12 December 2022
I underwent prophylactic breast surgery last week and stayed overnight in Stavely ward. So many members of staff made me feel safe and cared for. Thank you.
Visited Breast Surgery on December 2022
Review titled Chesterfield Royal Hospital
Replied on 20 December 2022
Thank you for your lovely comments. I am pleased to hear that you were made to feel safe and well cared for. I will ensure that your comments are passed on to the team who were looking after you as I am sure they will appreciate the feedback. I hope that you are recovering well from your surgery With kindest regardsRachel Walker - Patient Experience Advisor
Provided by Care opinion
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Review titled Great team
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2022
Spent a very busy Monday in a&e (total of 7 hours) with my adult son, although very busy, over worked and obviously understaffed the team treated my son with patience and compassion. They put both myself and my autistic son at ease, dealt with every aspect of care including time to answer a lot of questions and conversation by my son, doctors, nurses and other staff are so under appreciated and don't get the recognition they deserve under enormous pressure....thank you from the bottom of my heart for everything you do
Visited Accident and emergency services on December 2022
Review titled Chesterfield Royal Hospital
Replied on 14 December 2022
Thank you for your lovely comments and I am so pleased to read that both your son and your were put and ease and treated with patience and compassion. It is always pleasing to receive such positive comments and I will ensure that your lovely feedback is passed on to the team in the Emergency Department. Thank you Rachel Walker - Patient Experience Advisor
Provided by Care opinion
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Review titled Wonderful team
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2022
I had to attend AE with my dad yesterday with acute abdominal/ chest pain.I was worried how stressful the experience could be. I am a GP and I am aware the pressure the hospital staff are under. I was amazed how kind all the staff were in the hospital from reception, to the cleaners, porters and clinical staff. The department was incredibly busy and patients were in the corridors at points. The staff were kind, considerate and calm. Staff were trying their best under busy circumstances. Its the small things that count when your loved one is ill...being offered a chair, a tea and people saying hello. I was tired,lost and upset at one point and a porter was so friendly and kind. People used my dad's name and he felt like he was being treated as a person and not a number. I worked in Chesterfield hospital years ago and for me it's never lost its kind, personalised and caring approach. I've never been to AE and this year I've been 3 times. I've been incredibly impressed and proud that this is our local service.
Visited Accident and emergency services on December 2022
Review titled Chesterfield Royal Hospital
Replied on 13 December 2022
Thank you for taking the time to share your experience - as you will have seen, the Emergency Department remains under significant pressure. To hear that you and your Dad received a kind, personal and caring approach is so very important, that you have described this from all staff groups even more so. We will pass on your kind words to the teams and wish your Dad all the very best in his recovery. With best wishes Sarah Ward Deputy Chief Nurse
Provided by Care opinion
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Review titled Amazing nightingale ward
Rated 5 stars out of 5
by Louise Booth - Posted on 04 January 2023
The staff on the nightingale ward over Christmas were truly amazing with me and my baby son Charlie. They looked after us both with such care and compassion. They deserve so much for the hard work they do. I am extremely grateful to them all xxx thankyou for taking care of us, you are all amazing.
Visited Children's & Adolescent Services on December 2022
Review titled Chesterfield Royal Hospital
Replied on 05 January 2023
Thank you very much for your lovely comments and I am so pleased to hear that your son and yourself were cared for with such care and compassion. I will pass on your thanks and lovely feedback to the team on Nightingale ward and I do hope that little Charlie is feeling much better? With kind regardsRachel Walker - Patient Experience Advisor
Provided by Care opinion
Information supplied by Chesterfield Royal Hospital NHS Foundation Trust