Chesterfield Royal Hospital
Calow, Top Road, Chesterfield, Derbyshire, S44 5BLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Great team
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2022
Spent a very busy Monday in a&e (total of 7 hours) with my adult son, although very busy, over worked and obviously understaffed the team treated my son with patience and compassion. They put both myself and my autistic son at ease, dealt with every aspect of care including time to answer a lot of questions and conversation by my son, doctors, nurses and other staff are so under appreciated and don't get the recognition they deserve under enormous pressure....thank you from the bottom of my heart for everything you do
Visited Accident and emergency services on December 2022
Review titled Chesterfield Royal Hospital
Replied on 14 December 2022
Thank you for your lovely comments and I am so pleased to read that both your son and your were put and ease and treated with patience and compassion. It is always pleasing to receive such positive comments and I will ensure that your lovely feedback is passed on to the team in the Emergency Department. Thank you Rachel Walker - Patient Experience Advisor
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Review titled Wonderful team
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2022
I had to attend AE with my dad yesterday with acute abdominal/ chest pain.I was worried how stressful the experience could be. I am a GP and I am aware the pressure the hospital staff are under. I was amazed how kind all the staff were in the hospital from reception, to the cleaners, porters and clinical staff. The department was incredibly busy and patients were in the corridors at points. The staff were kind, considerate and calm. Staff were trying their best under busy circumstances. Its the small things that count when your loved one is ill...being offered a chair, a tea and people saying hello. I was tired,lost and upset at one point and a porter was so friendly and kind. People used my dad's name and he felt like he was being treated as a person and not a number. I worked in Chesterfield hospital years ago and for me it's never lost its kind, personalised and caring approach. I've never been to AE and this year I've been 3 times. I've been incredibly impressed and proud that this is our local service.
Visited Accident and emergency services on December 2022
Review titled Chesterfield Royal Hospital
Replied on 13 December 2022
Thank you for taking the time to share your experience - as you will have seen, the Emergency Department remains under significant pressure. To hear that you and your Dad received a kind, personal and caring approach is so very important, that you have described this from all staff groups even more so. We will pass on your kind words to the teams and wish your Dad all the very best in his recovery. With best wishes Sarah Ward Deputy Chief Nurse
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Review titled Amazing nightingale ward
Rated 5 stars out of 5
by Louise Booth - Posted on 04 January 2023
The staff on the nightingale ward over Christmas were truly amazing with me and my baby son Charlie. They looked after us both with such care and compassion. They deserve so much for the hard work they do. I am extremely grateful to them all xxx thankyou for taking care of us, you are all amazing.
Visited Children's & Adolescent Services on December 2022
Review titled Chesterfield Royal Hospital
Replied on 05 January 2023
Thank you very much for your lovely comments and I am so pleased to hear that your son and yourself were cared for with such care and compassion. I will pass on your thanks and lovely feedback to the team on Nightingale ward and I do hope that little Charlie is feeling much better? With kind regardsRachel Walker - Patient Experience Advisor
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Review titled Exceptional Care
Rated 5 stars out of 5
by Julie C - Posted on 16 November 2022
I attended for surgery on the 1st Nov initially, a lovely female junior doctor assessed my lump and said it would be best removed under GA. (This was an unnecessary surgery due to GP's did not see me soon enough, through 'it's phone appointments diagnosis') I came back on the 2nd Nov on the surgical assessment unit. I was put at ease, everyone was friendly, things explained well. Even though I hate general anesthetic the surgical team put me at ease. Surgery couldn't have gone better, I remained on the SAU after, had a lovely meal also (Bonus) To all on the Surgical Assessment Unit, Exceptional Care, Be Proud :) Thank You Jules
Visited General Surgery on November 2022
Review titled Chesterfield Royal Hospital
Replied on 03 January 2023
Dear Jules, Thank you for taking the time to provide us with such lovely feedback. I am pleased to read that you have been treated well and that staff put you at ease before your procedure and you enjoyed your meal. I am also pleased that your surgery went well and I do hope that you are recovering well. I will ensure that your kind comments are passed on to the relevant team. With kind regards Rachel Walker - Patient Experience Advisor
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Review titled A&E waste of 7hrs
by Dissapointed11 - Posted on 23 November 2022
At 11:00pm I was referred to A&E via out of hours GP with a letter explaining his request for me to attend A&E. The triage nurse was fantastic. I then went into a cubicle, if you can call it that, with 2 chairs, and that was a squeeze. The nurse gave me IV paracetamol for my severe abdominal pain, took 10mins max to administer. After 2hrs I was still attached to the empty IV, no one came to check or advise what’s happening. I had to shout for the nurse to remove IV, asked for stronger pain relief as the pain was still intense. Advised they can’t give stronger pain relief until I’d seen a doctor. At 1:00 am I asked when doctor will see me, nurse said I’m next to be seen. By 4:30am, still no doctor, no pain relief, no communication from staff. I requested a doctor as my pain was intolerable. The doctor arrived 15 mins later. After being examined the doctor gave me morphine for pain, and referred to another doctor. At 5:30am another doctor examined me, who explained there are no beds for me to be admitted. The advised I should be given pain relief and referred to outpatients. The pain relief options offered were ones which obviously hasn’t worked for the last 3 days! I was offered a stronger pain killer which I explained I was allergic to, as detailed in my notes. I was then questioned whether I was sure I had an allergy, and what reactions did I have (facial swelling). Eventually, after going in circles, the doctor prescribed me the stronger pain killer and advised me to take antihistamines alongside them, and if I have a reaction, come back to A&E. I was discharged at 6:40am with a painkiller I have a reaction to, still in pain and no answers! What a waste of 7 hrs..
Visited November 2022
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Review titled Chesterfield Royal Hospital
Replied on 30 November 2022
Dear Dissapointed11, I am sorry to read your comments regarding your poor experience here at Chesterfield Royal Hospital. If you would like to contact our Patient Advise and Liaison Service (PALS) on 01246 512640 or alternatively via email at crhft.acs@nhs.net, they will be able to take your concerns and provide you with feedback from the Emergency Department. Once again, please accept my apologies for your waiting time and for your experience in the Trust, this is not the service we aim for. With kind regards Rachel Walker Patient Experience Advisor
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Review titled 95 year old waiting for hours in wheelchair
Rated 3 stars out of 5
by Jennifer Creaghan - Posted on 09 November 2022
I followed an ambulance from my mother’s care home around lunchtime on Tuesday 8th November. She has Alzheimer’s is 95 and very frail. I stayed with her to reassure her, be a comfort to her and explain what was happening. The staff were very good and caring. After blood tests and an X-ray she was deemed fit to be discharged and I was told she would be taken back to the care home by ambulance. This seemed very necessary as she had even struggled to sit up to be dressed, was unable to walk and I didn’t think it safe for me to take her in my car, especially as it was dark and raining and I am unfamiliar with the area. I left just after 5pm after she had been transferred to a wheelchair. She had only had one biscuit to eat since her breakfast but I knew that the care home staff would look after her. Imagine my distress the following day when I visited her to find that she had arrived back at the care home at 2.30 in the morning. She must have been sitting in a wheelchair for 9 hours. She is 95, with back problems and always wants to be lying down. If I had been told it was likely to be hours, I would have got staff to help her into my car and would have managed somehow rather than let her suffer like that.
Visited Accident and emergency services on November 2022
Review titled Chesterfield Royal Hospital
Replied on 10 November 2022
Thank you for taking the time to raise your concern following the care and treatment your mother received whilst a patient in the Emergency Department. I am very sorry to hear that your mother had to wait for such a long time to be taken back to her care home and that she had to sit in a wheelchair and not in a more comfortable position. I hope to reassure you that this is not the standard of care we hope for and work towards. To enable the Trust to investigate this further, can you please contact the Patient Advice and Liaison Service (PALS) on 01246 5126410 or alternatively crhft.acs@nhs.net and they will be able to liaise with the Emergency Department and provide you with a response. With kind regards Rachel Walker - Patient Experience Advisor
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Review titled Wonderful hospital
Rated 5 stars out of 5
by Dena hooley - Posted on 12 December 2022
My husband was a patient on manvers ward the care was second to none treated with kindness and care from everyone you all do the NHS proud thank you
Visited Cardiology on November 2022
Review titled Chesterfield Royal Hospital
Replied on 14 December 2022
Thank you for your kind comments. It is really lovely to read that your husband was treated with kindness and care whilst an inpatient here at Chesterfield Royal Hospital. I hope that your husband is now recovering well. With kind regardsRachel Walker - Patient Experience Advisor
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Review titled Colonoscopy procedure
Rated 5 stars out of 5
by alan wood - Posted on 18 November 2022
The procedure was carried out in a very organised and professional manner by the nurse endoscopist and her staff and at all times during the procedure with concern for the patient the team were in my opinion superb.
Visited Urology on November 2022
Review titled Chesterfield Royal Hospital
Replied on 30 November 2022
Thank you for your kind comments. Its is always pleasing to receive postive feedback. I will ensure that this is passed onto the team who looked after you for your procedure and I hope that you are recovering well. with kind regards Rachel Walker Patient Experience Advisor
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Review titled Fantastic care
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2022
I attended A&E for a bleed in early pregnancy, and the team could not possibly have been any more sympathetic, understanding, professional and caring. I was very surprised at how quickly I was seen. The reception team were compassionate and discreet, the health care assistants and nurse went above and beyond to make sure I felt as comfortable as possible, and I was reassured and kept informed every step of the way. I saw a very caring and professional gynaecologist, and was referred for an urgent scan later that afternoon (it was past midnight when I was seen). This was the best experience I have ever had of using an A&E department, I was so much calmer and felt reassured after leaving, and I felt every single member of staff I saw genuinely cared about me - despite the pressures they were under and how busy the department was. Thank you, Chesterfield Royal Hospital.
Visited Accident and emergency services on November 2022
Review titled Chesterfield Royal Hospital
Replied on 06 December 2022
Thank you so much for taking the time to share your comments regarding your fantastic care. It is always really pleasing to read such positive feedback, I will ensure that your comments are passed onto the team who looked after you and I do hope that you are recovering well. If you would like to lodge this as a compliment, you can also email crhft.acs@nhs.net. With kind regards Rachel Walker
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Review titled Pain clinic appointment
by Bic1995 - Posted on 11 November 2022
I cannot sit or stand still for very long due to severe pain, hence attending the pain clinic. Left waiting almost 2 hours, only to be told I had been missed because my file wasn’t put in a box. No staff wearing masks and no infection control.
Visited November 2022
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Chesterfield Royal Hospital has not yet replied.
Information supplied by Chesterfield Royal Hospital NHS Foundation Trust