Chorley and South Ribble Hospital
Chorley and South Ribble Hospital, Preston Road, Chorley, Lancashire, PR7 1PPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Chorley and South Ribble Hospital.
Reviews
-
Review titled No information
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2023
Got to my appointment 15 mins prior. After waiting 45 mins with no information I finally asked if I'd been forgotten. It was 17.30 in the evening. The receptionist had switched all the reception lights off and left by 5pm. There was no interaction from staff whatsoever. I told the HCA that was apparently running the clinic that had she informed me how late the clinic was running I'd of made alternative arrangements for my autistic child to be picked up for football but there had been zero communication with patients at all! The real positive to the experience is how amazing the staff were with elderly patients.
Visited Dermatology on December 2023
Review titled Chorley and South Ribble Hospital
Replied on 28 December 2023
Good afternoon and thank you for taking the time to provide your feedback. I am sorry to read of your experience. If you would like this to be looked into further then please make contact with our Patient Experience and PALS team by emailing PALS@lthtr.nhs.uk Kind Regards
Provided by Care opinion
-
Review titled Excellent care
Rated 5 stars out of 5
by S varden - Posted on 29 December 2023
Had to attend A&E at 8.15am this morning with a damaged & very painful shoulder. From the minute I entered I was thoroughly impressed. The area was spotless& did not feel like a hospital at all. It was bright & colourful. Reception lady was very pleasant no miserable faces in here. I was called through to triage quickly no hours waiting as we have at other hospitals nearby. The nurse in there was lovely& put me at ease. Soon a Dr came to see me & sent me to xray all within an hour. Xray taken & back to the waiting area when the Dr came to tell me the results. He was a very nice man & I told him how impressed I had been. I do hate hospitals but if I have to visit here again I won't worry at all. Thankyou to everyone who works here so nice to see happy faces in a hospital.
Visited Accident and emergency services on December 2023
Review titled Chorley and South Ribble Hospital
Replied on 03 January 2024
Good evening, Thank you for taking the time to provide your feedback following your recent attendance to A&E. I will ensure that your kind comments are shared with the department. Kind Regards
Provided by Care opinion
-
Review titled Always delayed
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2023
The dermatology service at Chorley is abysmal. I attend regularly, and 9 times out of ten there is a delay - which is normally not displayed on the white board - of at least 30 minutes. I have had to rearrange numerous appointments because the delay would have been over and hour. It just seems that we have to accept it. However if I were 30 minutes late I would have to miss my appointment and make a new one. I understand there are various pressures on the NHS, but this is still unacceptable.
Visited Dermatology on December 2023
Review titled Chorley and South Ribble Hospital
Replied on 28 December 2023
Good evening, Thank you for taking the time to provide your feedback. If you would like your concerns to be looked into then please contact the Patient Experience and PALS team by emailing PALS@lthtr.nhs.uk or calling 01772 522972 Kind Regards
Provided by Care opinion
-
Review titled Not a good experience
Rated 2 stars out of 5
by Anonymous - Posted on 20 December 2023
I spent nearly six hours in the urgent care waiting room. The drinks machines were not working. On request I was given a glass of water but others there were desperate for a drink and did not realise they could ask. There was no TV to watch so all there was to do to pass time was scroll on your phone resulting in everyone running low on battery after some time and trying to find someone who might have a charger as we needed our phones to phone home to get picked up. Staff were very nice but the experience awful.
Visited Urgent care centre on December 2023
Review titled Chorley and South Ribble Hospital
Replied on 28 December 2023
Good evening, The Urgent Care Centres at Royal Preston Hospital and Chorley & South Ribble Hospital are managed by GTD Healthcare. Your comments can be shared with them direct by emailing gtd.feedback@nhs.net or calling 0161 337 2254 Kind Regards
Provided by Care opinion
-
Review titled Outstanding
Rated 5 stars out of 5
by A HARFLETT - Posted on 01 December 2023
Attended Urgent Care 3am - the receptionist, Triage Nurse and Doctor were all brilliant - sympathetic,understanding, friendly and prodessional. I received outstanding service. Well done!
Visited Urgent care centre on November 2023
Review titled Chorley and South Ribble Hospital
Replied on 28 December 2023
Good afternoon, The Urgent Care Centres at Royal Preston Hospital and Chorley & South Ribble Hospital are managed by GTD Healthcare. Your comments can be shared with them direct by emailing gtd.feedback@nhs.net or calling 0161 337 2254 Kind Regards
Provided by Care opinion
-
Review titled Excellent service and care
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2023
I'm a support worker on a visit with a colleague bringing one of our service users for day surgery today, all staff & surgery when above & behond to support & care for us all thank you very much well done to all in the dentistry department involved
Visited Oral and Maxillofacial Surgery on November 2023
Review titled Chorley and South Ribble Hospital
Replied on 15 November 2023
Good evening and thank you for taking the time to provide your feedback of your experience for the patient you were supporting and yourself and your colleague. Please be assured that this has been shared with the department. Take care
Provided by Care opinion
-
Review titled Very Efficient
Rated 5 stars out of 5
by Janet Alexander - Posted on 23 October 2023
I went to the endoscopy department for a procedure yesterday. The whole process was well run and I was kept informed and reassured throughout. I was also at the eye centre a year ago and found that equally well run. Well done.
Visited Don't know on October 2023
Review titled Chorley and South Ribble Hospital
Replied on 26 October 2023
Good morning I hope you are well and thank you for your lovely feedback. We are immensely proud of all our staff, particularly during these difficult times and would thank you for taking the time to let us know about your experience and observations. I can give assurance that your comments will be shared with the staff and area concerned. Kind Regards
Provided by Care opinion
-
Review titled Very efficient
Rated 5 stars out of 5
by Zena Eccleston - Posted on 02 November 2023
Went for a chest xray today, following a referral from gp this morning. From parking my car, having the xray and leaving the hospital it took 21 minutes - no car park charge. Excellent staff too
Visited Diagnostic Physiological Measurement on October 2023
Review titled Chorley and South Ribble Hospital
Replied on 03 November 2023
Good morning and thank you for taking the time to provide your feedback following your recent experience. I can confirm that your comments have been shared with the department. Take care
Provided by Care opinion
-
Review titled Excellent service and care
Rated 5 stars out of 5
by Janet Allen - Posted on 20 October 2023
I live on the south coast of England but needed to visit the Urgent care centre whilst staying with my daughter. I was blown away with the amazing service I received - our local hospital has a lot to learn from you. The receptionists were very friendly and helpful, such a contrast to my local hospital where they just view you as an inconvenience. I was impressed by some of the questions that I was asked, such as was it OK to inform people that I was at the centre if anyone called. Having worked in adult and child protection in the past, I found this such a proactive and reassuring question. All the staff I met introduced themselves by their name and gave me the impression that they were not rushed and wanted to listen to me. I was seen swiftly by Triage, followed by an ECG and then seen by the doctor. All in all I only spent just over an hour there, which was very speedy. I came away feeling that people in Chorley are very lucky to have such a good service to help them. I know that sometimes there is a belief that everything is better in the south, well I can confirm that for most of the time, it's not better and a lot of the time it's a lot worse !
Visited Urgent care centre on October 2023
Review titled Chorley and South Ribble Hospital
Replied on 26 October 2023
Good morning I hope you are well and thank you for your lovely feedback. We are immensely proud of all our staff, particularly during these difficult times and would thank you for taking the time to let us know about your experience and observations. I can give assurance that your comments will be shared with the staff and area concerned. Kind Regards.
Provided by Care opinion
-
Review titled Went above and beyond to ensure my comfort
by Adamorphine - Posted on 23 October 2023
First of all, I just want to say a massive thank you to the staff of Leyland Ward at Chorley and South Ribble Hospital for the amazing care they gave me during my recovery from spinal decompression surgery. This was my first time going under the knife and I could not of been made to feel more at ease and felt cared for by the fantastic team here, They will go above and beyond to ensure you are as comfortable as possible and are a real credit to the NHS. Day or night, these ladies will be a call away offering true heartfelt care to patients like myself listening to every need or request and doing the best in their ability to accommodate as best they can. Again thank you so much to this incredible team you really have been amazing.
Visited October 2023
Provided by Care opinion
Review titled Chorley and South Ribble Hospital
Replied on 26 October 2023
Good morning I hope you are well and thank you for your lovely feedback. We are immensely proud of all our staff, particularly during these difficult times and would thank you for taking the time to let us know about your experience and observations. I can give assurance that your comments will be shared with the staff and area concerned. Kind Regards
Provided by Care opinion
Information supplied by Lancashire Teaching Hospitals NHS Foundation Trust