Chorley and South Ribble Hospital
Chorley and South Ribble Hospital, Preston Road, Chorley, Lancashire, PR7 1PPContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Total Shambles
Rated 1 star out of 5
by Malcolm Barton - Posted on 05 July 2023
I went for a blood test to Chorley Hospital today and followed all the signs to the clinic from the entrance to the hospital. I arrived there to find out the clinic had moved to another floor about a 5 minute walk away with no signs showing me the way. What a total disgrace.
Visited Don't know on July 2023
Chorley and South Ribble Hospital has not yet replied.
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Review titled New Blood Test Clinic a total shambles
Rated 2 stars out of 5
by John Prescott - Posted on 14 July 2023
I attended the blood test clinic this morning to obtain a blood test for my leukaemia appointment. Apparently it has moved from inside the ground floor nearest the main entrance to the 3rd floor by the old maternity building. I am disabled and have difficulty even standing these days so walking is very difficult and painful. I finally arrived at 0815 hrs and there is no place to sit apart from a window sill outside. Once inside there are only 20 hard chairs to sit on to wait your turn after being given by a plastic ticket. Any more than 20 waiting and you have to stand. Nobody minded waiting for 40 or 60 minutes which we have all been doing for the last 20 years in the previous outpatient waiting room because there were comfortable chairs and a Tv and toilets available. Putting the blood test clinic so far out of reach is simply showing not caring about the your patients in any way. There were no signs saying that it had moved either. The nurses who take the blood are always & always have been first class phlebotomists and still are and are far better than those part timers you get at the local GP as well. Somebody who knows nothing about patient care has moved the blood clinic at Chorley hospital without a thought for how patients are going to access it or find it either. When you finally do find it it is just a little room with no privacy or facilities for waiting either. Even the car park all the way around the side is minuscule without disabled bays of any note. Finding our way back to the main entrance and car park was a nightmare. We ended up by the mortuary for heaven's sakes. No joke. Put it back to where it was please and make many patients a whole lot happier please. No ifs or buts or excuses. It's not fit for purpose at the moment. Thank you
Visited Haematology on July 2023
Review titled Chorley and South Ribble Hospital
Replied on 27 July 2023
Good afternoon and thank you for taking the time to provide your feedback. I am sorry to note that you had such a poor experience recently and can give assurance this is not the standard we would expect. We would be more than happy to look into this matter further if you would like to contact us on PALS@lthtr.nhs.uk Kind Regards
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2023
I actually felt I was an inconvenience. I feel they just want to send you to your own GP. Finally got treated at Preston Hospital
Visited Urgent care centre on May 2023
Review titled Chorley and South Ribble Hospital
Replied on 14 June 2023
Good evening, I am sorry to read that you felt like you were an inconvenience when recently attending the hospital. If you wish to discuss this further then please contact our Patient Experience and PALS team by emailing PALS@lthtr.nhs.uk or calling 01772 522972 Take care
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Review titled Excellent facility
Rated 5 stars out of 5
by Anonymous - Posted on 31 May 2023
I attended Urgent Care after a chest infection deteriorated. I was quickly signed in at reception, triaged efficiently, and saw the doctor within an hour. I then had an X-ray and a further consultation with the doctor. Every member of staff I encountered was pleasant and helpful. We’ll done urgent care proving outstanding service during difficult times.
Visited Urgent care centre on May 2023
Review titled Chorley and South Ribble Hospital
Replied on 14 June 2023
Good evening and thank you for taking the time to share your experience following your recent attendance to Urgent Care. The Urgent Care Centres at Royal Preston Hospital and Chorley General Hospital are managed by GTD Healthcare. If you wish to share your feedback direct with GTD Healthcare then please email them at gtd.feedback@nhs.net Take care
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Review titled my mri experiance
Rated 5 stars out of 5
by michael johnson - Posted on 18 May 2023
i attended for a MRI scan on tue 16 may 2023 i was very nervous about this procedure indeed but the two girls in the scanner really did put me at ease ,very understanding when i explained my apprehension of going in the scanner they were just great putting me at ease me regarding the procedure and just to say a big thank you to you both . mike johnson.
Visited Diagnostic Physiological Measurement on May 2023
Review titled Chorley and South Ribble Hospital
Replied on 22 May 2023
Good afternoon, Thank you for taking the time to provide your feedback of your positive experience when attending for your MRI scan last week. Please be assured that your comments will be shared with the department now. Take care
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Review titled Invisible
Rated 2 stars out of 5
by Anonymous - Posted on 16 May 2023
The staff at the hospital very rarely acknowledge you, from Reception through to medical. The nurse that did my tirade asked question I dont recall her saying hello, I'm? Took my blood pressure over my clothes and took my temperature not once saying she was going to do this. Told to take a sit, I then watch her call other people in without any recognition and almost dragging her feet across the department. Would it hurt to smile and be kind. The doctor was great. I am sorry but do have to say that all my experiences at Chorley have left me with a dread of going there purely because of the unfriendly atmosphere.
Visited Urgent care centre on May 2023
Review titled Chorley and South Ribble Hospital
Replied on 18 May 2023
Good morning, Thank you for taking the time to provide your feedback and I am sorry to note of your experience and previous experiences you have had which have left you feeling the way you have. Please contact our Patient Experience and PALS Service via email PALS@lthtr.nhs.uk should you wish us to look into this matter further. Kind Regards.
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Review titled Excellent staff on the breast clinic
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2023
Absolutely the best clinic I’ve ever attended. Staff wonderful, kind and helpful. The clinic ran like clockwork. Made to feel at ease. I’m facing surgery now but thankful that the problem was found and will be treated. Excellent superb clinic. Well done to all.
Visited Don't know on March 2023
Review titled Chorley and South Ribble Hospital
Replied on 03 March 2023
Good afternoon, I hope you are well and thank you for your lovely feedback. We are immensely proud of all our staff, particularly during these difficult times and would thank you for taking the time to let us know about your experience and observations of the excellent care you received. I can give assurance that your comments will be shared with the staff and area concerned. Take care and all the very best for your up coming surgery.
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Review titled Good experience in endoscopy clinic.
Rated 5 stars out of 5
by Edith Woods - Posted on 25 May 2023
I had a colonoscopy at Chorley hospital in march 2023. I was very nervous. The staff were really professional,kind and reassuring from the receptionist through to recovery staff. The staff in the procedure room get top marks for their kindness and efficiency. What a well run department endoscopy is. Thankyou .
Visited Gastrointestinal and Liver services on March 2023
Review titled Chorley and South Ribble Hospital
Replied on 14 June 2023
Good evening and thank you for taking the time to provide your lovely feedback of your experience. I will ensure that this is shared with the department now. Take care
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Review titled Wonderful
Rated 5 stars out of 5
by S AW - Posted on 03 March 2023
First visit to Rawcliffe and bowled over by the wonderful team. From reception to nurses, anaesthetists to surgeons they provided first class care, attention and support making the whole experience anything but traumatic. Thankyou.
Visited Orthopaedics on March 2023
Review titled Chorley and South Ribble Hospital
Replied on 06 March 2023
Good morning and thank you for taking the time to share your experience. I can confirm that your comments have been shared with the team. Take care
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Review titled Amazing service
Rated 5 stars out of 5
by Emma - Posted on 16 March 2023
I was blown away yesterday by the excellent service delivered by the urgent care centre where I visited for my baby son. The receptipn staff were so helpful and friendly, the triage nurse and doctor were very thorough and friendly. My baby was seen to very quickly. This is something I was worried about as I could easily have been sat at my local centre for many hours. The lovely, clean and interactive waiting area for children also maee a difference to our experience as it can be difficult to keep little ones entertained whilst waiting. Thank you so much
Visited Urgent care centre on March 2023
Review titled Chorley and South Ribble Hospital
Replied on 23 March 2023
Good evening and thank you for your lovely feedback. I can confirm that the Urgent Care Centre is managed by an external company called GoToDoc (GTD healthcare). Please be assured that I will share your comments with them directly. Kind Regards
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Information supplied by Lancashire Teaching Hospitals NHS Foundation Trust