Colchester Hospital
Turner Road, Colchester, Essex, CO4 5JLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Cancer treatment
Rated 5 stars out of 5
by Chris Taylor - Posted on 08 November 2023
I have to say a big thank you to the very hard working staff at this department. I was diagnosed with prostate cancer and from beginning of the process to my first treatment I have been looked after so very well. I have been kept informed about all procedures and what to expect which was so helpful in understanding what is and about to happen to my body.
Visited Oncology - Clinical on October 2023
Review titled Colchester Hospital
Replied on 09 November 2023
Thank you for taking the time to leave your kind words regarding you recent treatment at Colchester hospital. I will make sure that your comments are passed onto the oncology team who will be pleased to se how their care and attention had such a positive impact on your overall experience. Many thanks
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Review titled Excellent Care
Rated 5 stars out of 5
by DKING - Posted on 03 October 2023
From referral by my GP to the wonderful staff @ Dermatology dept @ Primary Care Centre, Turner Rd my experience was excellent.All staff were very professional & supportive.Two procedures later( which have healed well) I am under their 3 monthly care plan.
Visited Dermatology on September 2023
Review titled Colchester Hospital
Replied on 17 October 2023
Thank you for taking the time to leave you kind comments. I have passed these onto the Matron for dermatology to share with her wider team who will be pleased to see how the care and treatment provided has had such a positive impact for you. Many thanks
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Review titled Superb friendly and professional service
Rated 5 stars out of 5
by Michael Palfrey - Posted on 21 September 2023
From the moment I arrived at A&E feeling somewhat anxious, I was instantly put at rest by the team members there. This friendly and professional attitude, remained in place throughout my entire treatment and care. Many thanks.
Visited Accident and emergency services on September 2023
Review titled Colchester Hospital
Replied on 09 October 2023
Thank you for taking the time to leave your kind words which I have forwarded onto the Matron for A&E to share with his team who will be pleased to see how they had such a positive impact on your overall care and experience. Thank you
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Review titled Wonderful care.
Rated 5 stars out of 5
by Mrs l. Mckenzie - Posted on 13 September 2023
I had to take my dad to A&E after a fall. From the moment we stepped through the doors the care and attention they gave my dad was wonderful. Even though they were so busy they listened to my dad chatted with him. Yes we had to wait a while but even the porter would wheeled dad to the X-ray department was lovely. A big big thank you from myself and my dad.
Visited Accident and emergency services on September 2023
Review titled Colchester Hospital
Replied on 09 October 2023
Thank you for taking the time to leave your kind words which I have forwarded onto the Matron for A&E to share with his team who will be pleased to see how they had such a positive impact on your overall care and experience. Thank you
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Review titled Unfeeling
Rated 1 star out of 5
by Linda - Posted on 08 October 2023
My 27 yr old son was taken to colchester hospital early Sunday morning by ambulance, can not fault the ambulance staff they were wonderful. I was shown to the relatives room where I was left fretting and no one came to see, after about an hour I went in search for information where I was told I'm not on duty yet go to the desk. Once I got to see my son I was informed he had had a stroke and he wouldn't survive and they couldn't do anything for him, the E R staff were nice, they said they were moving him to the stroke unit. Knowing my son was going to die soon I asked if I could stay with him and was told no. My husband, my younger son and the patients girlfriend and myself sat with my elder son for rhe whole visiting times but was made to feel in the way so much so they were running trolleys over our feet, pushing past us instead of asking us to move, even lowering the bed when my legs were under them resulting the bed pushing on my legs. They showed no compassion what's so ever. When we asked questions they were curt and not very nice at all. When we went home the nurse on the desk said your going now very sarcastically. I took the number so I could check on my son, when I rang later I was told that if there was any change they would ring me and I didn't need to ring again. About 3 hours later I got a phone call saying he had taken a turn for the worst and would I like to come up and he was surprised when I said I would. When we got there it turned out he had died a few minutes before they rang us. They said he took a turn for the worst earlier in the evening but decided to do a ct scan and get the results to see what was going on before ringing me which gave me no way of seeing my son before he died and as his mother and carer that has been with him throughout his life I was not there when he needed me most and I didn't get to say goodbye. i know these nurses usually work with the elderly but they showed no compassion at all.
Visited Stroke on August 2023
Review titled Colchester Hospital
Replied on 17 October 2023
Please accept our condolences on the passing of your son and I am sorry that the whole experience was not as expected from A&E to the ward and for the lack of compassion and care. We are always looking to learn from events and we would value your comments and time, if you would like to share these please give me a call on 01473 702101. I have forwarded your comments to all the departments involved and I know they would want to learn from these events, improving the care of patients and loved ones going forward. Many thanks for telling us of your experience at such a difficult time. Steve Bruce Patient Experience Team
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Review titled Good service
Rated 4 stars out of 5
by Martin Upton - Posted on 01 September 2023
Arrived at A&E having fallen about a metre and achieved a 5 cm gash on the crown of my head was seen on arrival and treated and on my way in 2 hours
Visited Accident and emergency services on August 2023
Review titled Colchester Hospital
Replied on 04 September 2023
Many thanks for taking the time to leave your kind words which I have forwarded onto the A&E department to be shared with the wider team. I hope the cut on your head is healing well. Kind regards
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Review titled Compassionate, caring and efficient
Rated 5 stars out of 5
by Sophocles Christophorou - Posted on 13 August 2023
The staff that dealt with me this evening were amazing. They were compassionate, had a wonderful sense of humour and really understood the situation that my grandfather was in. Before I had returned home a referral had been made to the necessary service and an appointment made for the following day. A call then was made to my landline to confirm I had the details. A very impressive service, and one that is worth mentioning given that people complain when something is not right I felt it necessary to write this review. Thank you so much.
Visited Accident and emergency services on August 2023
Review titled Colchester Hospital
Replied on 16 August 2023
Thank you for leaving your kind words, I would like to pass these onto the appropriate ward/clinic but require some further information. Could wither respond to this post or give me a call on 01473 702101. Many thanks Steve Bruce - Patient Experience team.
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Review titled Kind, professional, hard working staff
by Jacqueline518 - Posted on 31 August 2023
I was looked after so well, I had to write a positive review. Every single person on the ward who dealt with my care - whether it be the cleaning staff, the ward hosts, nurses or Doctors - were all fantastic. I was sad to leave, although pleased to go home to my family and beloved dogs. It looks as though I will be returning as still unwell. Thank you to all the kind, professional, hard working staff on Layer Marney Ward.
Visited August 2023
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Review titled Colchester Hospital
Replied on 31 August 2023
Thank you for taking the time to leave your kind words which I have forwarded onto the Matron for the area to share with her wider team. I am sorry to hear that you still feel unwell and hope this changes for the better. Many thanks
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Review titled Very disappointed
Rated 1 star out of 5
by Anonymous - Posted on 23 August 2023
I went to A&E last night i was having very high temperature and vomiting waited there for almost 3 hours to see a doctor and was told off to go home as urgent care centre close down at midnight I was not able to sit even though managed to sit for 3 hours just to come back home without consulting a doctor. I mean i am from overseas we pay NHS fees of £800 every year just not to be seen by doctor at least once in emergency. Very bad service . Even though i wasted paying £4.5 parking fees. They will not treat you if they see person dying they do not bother at all . They have asked me to come next day morning which i totally avoided going as i know it was going to be the same . Such a shame . Will never use NHS again
Visited Accident and emergency services on August 2023
Review titled Colchester Hospital
Replied on 31 August 2023
Thank you for taking the time to leave your feedback and I am sorry that on this occasion that your experience was not as expected. I have forwarded your comments onto the Matron for A&E for their attention. We are always looking to improve our services where possible and value patient feedback, if you would like to discuss this further please give me a call on 01473 702101 at your convenience. Many thanks Steve Bruce - Patient Experience Team
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Review titled Still waiting for biopsy results
Rated 2 stars out of 5
by Anonymous - Posted on 11 January 2024
In February 2023 my doctor asked about a lesion on my face while I was there for a routine appointment. She referred me to the dermatologist at Colchester and said I would hear soon. In April I still had not heard anything and my doctor sent another letter asking for my appointment to be expedited (I have all copies of letters on my NHS app). I called the dermatology departing in August as I still had not heard anything and the receptionist told me there was an 18 month wait. When I said my Dr sent two letters she became flustered and said her department could not help. I then received a phone call the next day with an appointment. I went to the appointment and the nurse said she was not worried about lesion. She took photos on an iPad and said i would only here if further investigation was needed. Around 4 weeks later I get a letter asking me to go back. So I went back in and the consultant I saw said she was completely unaware I had already been seen by someone. I explained to her how unsettled I felt, being told to come in after being informed that would only happen if further investigation was needed. The consultant arranged for a biopsy which I had in December 2023. It is now January 10th and I still have not had any results. It was the 6th February 2023 when my dr wrote to the dermatologist department. It say I am extremely disappointed is an understatement. Having lost both parents in their 50s to cancer and already having preventative surgery due to my own risk of cancer I am, like I said, very disappointed in this whole saga. 11 months to be wondering ! Not good at all. I assume because I have not heard anything that there is nothing to worry about but I feel having to self diagnose should not really be happening. Feel free to ask me to call you.
Visited Dermatology on August 2023
Review titled Colchester Hospital
Replied on 15 January 2024
Thank you for taking the time to leave your comments, and I am sorry that the communication has not been as expected and for any unnecessary stress that this has caused. I have passed you comments on the Matron for dermatology and our PALS team. If you still have not heard anything regarding your results please give our PALS team a call on 01206 742683, or call myself on 01473 702101. Many thanks Steve - Bruce Patient Experience Team
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Information supplied by East Suffolk and North Essex NHS Foundation Trust