Colchester Hospital
Turner Road, Colchester, Essex, CO4 5JLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Money wasted by the NHS
Rated 2 stars out of 5
by Paula Longman - Posted on 30 January 2024
Waiting for surgery, was told it would be a while fair enough NHS is under pressure. Got a phone out of the blue in December 2023 come for a pre assessment, great l thought been in a lot of discomfort for sometime. Then l phoned to see when the surgery will take place, told April or May . Waste of time pre assessment will be out of date. Must have been a training exercise or someone got their wires crossed.
Visited Gynaecology on December 2023
Colchester Hospital has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Alison H - Posted on 20 December 2023
I recently had a planned robotic laparoscopic hysterectomy and was really impressed by all aspects of my care. The nurses who admitted me at the Elective Care Centre were so helpful and put me at my ease and were very patient in answering the questions that I had. They explained the routine and the other staff who would be involved before, during and after my procedure. I was on the afternoon list so had the morning to wait and they regularly came and checked on me and made sure I was comfortable. The Anaesthetist Associate who came and talked through what would happen was so kind and reassuring - I was so grateful to have met her in advance and to then see a familiar face later when I was in the anaesthetic area. The surgeon also came to see me and to explain further the details of my surgery. She had already telephoned me a few days earlier and gone through everything so thoroughly for which I was very grateful. Having the opportunity to ask any further questions and to clarify aspects of the procedure made such a difference to how I felt about things. When I finally went down for my op, I felt very calm and was reassured by both nurses that accompanied me. The recovery room staff were amazing and so attentive as were the nurses back on Stanway Ward. I cannot fault the care and attention I received during the 36 hours I was there. All the staff were so kind, nothing was too much trouble and I can honestly say that the whole experience was very positive. Thank you everyone. The work you do each day is absolutely brilliant and I, for one, am very grateful.
Visited Gynaecology on December 2023
Review titled Colchester Hospital
Replied on 21 December 2023
Thank you for your kind words which I have passed onto the Matron to share with her wider team. Is is great to hear how all the staff had such a positive impact on your overall experience. I hope you are continuing to make a good recovery at home. Many thanks.
Provided by Care opinion
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Review titled Disgraceful lack of care
Rated 1 star out of 5
by Anonymous - Posted on 04 December 2023
I recently attended the hospital's A and E Dept (not the subject of this review) following chest pains. I was discharged but referred to the Rapid Chest Pain Clinic. The referral was turned down days later citing a previous phone appointment with a consultant in the last six months as the reason (such consultant appointments are apparently rationed even though this appointment was a review following a major operation). This decision was alarming given the potential seriousness and ongoing nature of my symptoms. Adding to the distress was the lack of professionalism displayed by the staff member delivering this decision. Their dismissive attitude, talking over me, and needlessly repeating information only compounded the frustration and anxiety of the situation. The experience fell far short of reasonable medical care standards.
Visited Accident and emergency services on December 2023
Review titled Colchester Hospital
Replied on 08 December 2023
Thank you for leaving your comment and I am sorry for any inconvenience that this has caused. I would like to look into this further but need some more information to do so, could you please give me a call at your convenience on 01473 702101. Many thanks Steve Bruce - Patient Experience Team
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Review titled Children ward
Rated 5 stars out of 5
by Sam - Posted on 13 December 2023
Our daughter was unfortunately taken ill and had to be admitted to the ward. The care was amazing from the initial doctors and nurses all the way through to the end. They ensured that our daughter had the best possible care. We had to stay overnight for 4 nights, they ensured that all of us were comfortable and well informed with her progress. All our questions were answered and our daughter is making a great recovery. We can’t thank all the staff at the children’s ward enough for everything they do. Thank you all
Visited Children's & Adolescent Services on December 2023
Colchester Hospital has not yet replied.
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Review titled Perfect from start to finish
Rated 5 stars out of 5
by Ann - Posted on 05 November 2023
This was my first time as a user of Colchester hospital and need to give praise where praise due. I retired last year after 43yrs as a nurse and know how lovely it is to get praise in your inbox. Every member of staff I met was professional, polite and helpful. They introduced themselves and explained procedures. My consultation was thorough and the onward plan discussed with me and made clear……. I have to say this was a perfect OPA visit and consultation……Thank you for this
Visited Rheumatology on November 2023
Review titled Colchester Hospital
Replied on 06 November 2023
Thank you taking the time to leave your kind words. I will make sure that these are passed onto the Matron for Outpatients to share with her wider team. Many thanks
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 01 January 2024
Arrived in a state of mental crisis. Security staff were very kind and understanding and calmed me.
Visited Accident and emergency services on November 2023
Review titled Colchester Hospital
Replied on 09 January 2024
Many thanks for your kind words. I have passed these onto the security team for their attention and thy will be pleased to see how their actions had such a positive impact on your overall experience.
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Review titled 2ww Breast Clinic
Rated 5 stars out of 5
by Clare Gay - Posted on 18 November 2023
I had my 2ww breast referral appointment today. And I have to say what a wonderful service I have received from Colchester Hospital. I accept that the delay in appointment is tough on everyone but I was seen within 3 weeks of being referred. I was seen by a breast consultant who examined me and ordered xrays and scan. Straight away. I had 4 xrays, these were looked at by a radiologist and then had an ultrasound which radiologist viewed and was given my results straight away. Every member of staff I came in contact with today was friendly, professional and very helpful. This one stop breast clinic was outstanding. It was an extra clinic put on a Saturday to try and catch up on backlog of 2ww appointments that no doubt covid19 has caused. We are so lucky to have such a fantastic NHS on our doorstep. Thank you Colchester Hospital Breast Clinic Well done from a very happy lady who can only encourage any person who finds a lump to get it checked out.
Visited Breast cancer services on November 2023
Review titled Colchester Hospital
Replied on 20 November 2023
Thank you for leaving your kind words regarding your recent experience at Colchester Hospital breast clinic. I have passed your comments onto the teams concerned and they will be pleased to see how their care and actions made such a difference to your overall experience. Many thanks
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Review titled very good
Rated 5 stars out of 5
by eamonn murphy - Posted on 30 November 2023
I have had infusion a few times now and I must say that the nurses in this department are wonderful you can have a laugh with them they get you tea/coffee and water when ever you want them I do look forward to going as they are always a great bunch
Visited Rheumatology on November 2023
Review titled Colchester Hospital
Replied on 08 December 2023
Thank you for taking the time to leave your kind words which I will pass onto the team. It is great to hear how they put you at ease and look after you during your treatment and I know they will be please to see how their actions have such a positive impact on your overall experience. Many thanks
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Review titled Great service under extreme pressures.
Rated 5 stars out of 5
by Lisa Studd - Posted on 28 November 2023
I had to use the urgent treatment centre at Colchester hospital on Sunday 26th November. Due to upper abdominal pain. The Urgent treatment centre was well organised and I was seen in a good time frame considering the pressures all the teams are under. I was seen by a triage nurse who phoned Amsdec (as I wasn't unwell for a&e.) This was done and a letter was printed and I went to amsdec. I was treated with kindness and compassion the whole time everything was explained to me at all times. I was seen by a doctor who started a treatment of medication and pain relief. I am very proud of the service I received. I always think good feedback is just as crucial as negative feedback. So thank you for taking care of me.
Visited General Medicine on November 2023
Review titled Colchester Hospital
Replied on 08 December 2023
Thank you for taking the time to leave your kind comments which I have passed onto the Matrons for the UTC and AMSDEC to share with their teams. I hope that you are continuing to make a good recovery at home. Many thanks
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Review titled Stanway Ward- Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 16 November 2023
I recently had the unfortunate need of the Doctors/ Nurses/ Surgeons on the Stanway Ward at the hospital. Every single member of staff I dealt with were so friendly, kind, sympathetic and caring. I cannot thank you all enough for everything you did for me over the few days I was in your care.
Visited Gynaecology on November 2023
Review titled Colchester Hospital
Replied on 17 November 2023
Many thanks for your kind words which I have passed onto the team on Stanway ward. It is great to hear how their actions had such an impact on your overall experience. I hope you are continuing to make a good recovery at home. Thank you
Provided by Care opinion
Information supplied by East Suffolk and North Essex NHS Foundation Trust