Derriford Hospital
Derriford Road, Crownhill, Plymouth, Devon, PL6 8DHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great care
Rated 5 stars out of 5
by Tony Graves - Posted on 16 January 2024
Attended the hospital for a minor operation and I just wish to say thank you to the team for their professional and caring approach. It was a very busy environment but there was no lack of attention or caring. Once again thank you.
Visited Plastic surgery on January 2024
Review titled Derriford Hospital
Replied on 07 February 2024
Thank you for sharing your positive feedback following the surgery you had under the care of Mr Chris Taylor, Consultant Plastic Surgeon and his team. It is always a pleasure to receive comments from our patients particularly when they have had a rewarding experience which we can share with the surgeon and theatre team as it acknowledges and praises their treatment of you as a valued patient. Many thanks Kind regards Karen Attis Cluster Group Facilitator for Plastic Surgery and Dermatology
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Review titled Saved my life
Rated 5 stars out of 5
by Peter Stevens - Posted on 05 February 2024
I am hugely impressed and grateful for the stemi surgery I received as an emergency after a heart attack at home, late on 1st January, followed by a 2nd and 3rd night on the recovery ward. It was amazing to see teh surgical team waiting when my ambulance arrived. All credit to the ambulance team too, an essential part of the collaboration. Many many thanks for everyone's dedication and efficiency.
Visited Cardiothoracic surgery on January 2024
Review titled Derriford Hospital
Replied on 13 March 2024
Thank you very much for your kind comments, they have been passed onto the Cardiology team involved. I hope you are recovering well. Many thanks Eve O’Para Governance and Quality Lead
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Review titled Urology Day Surgery
Rated 5 stars out of 5
by Mr peter ross - Posted on 09 December 2023
Everything went very well, attentive and sympathetic staff as part of the assessment. Consultant and anesthetist knowledgeable and compassionate. Theatre staff pre-op great putting me at ease. Recovery staff great, couldn't do enough. Made sure I fully understood what I needed to do at home and provided dressings, ointment etc. to deal with the results of my surgery. All in all what was a daunting prospect turned into a very positive experience. Thank you.
Visited Urology on December 2023
Review titled Derriford Hospital
Replied on 18 December 2023
Thank you for your kind comments regarding your recent surgery. I have passed this onto the relevant teams. We hope you are recovering well. Carla Woodward Cluster Coordinator for Colorectal, OG, HPB and Urology
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Review titled Fantastic caring Freedom Unit
Rated 5 stars out of 5
by Gill Ross - Posted on 09 December 2023
My husband had day surgery in the Freedom Unit. The staff surgeon aneasthatist absutely all the staff were so caring towards him. When we.left the nurse that brought him to me she was so lovely.Thank you all for your care. Being family can be so stressful and worrying but you were all fantastic. I am so grateful.
Visited Don't know on December 2023
Review titled Derriford Hospital
Replied on 21 December 2023
Thank you so much for your lovely feedback, it will be passed on to all the Freedom staff! Many thanks Alberto Tessarotto Nurse Manager Freedom Adult Theatres
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Review titled Brilliant brilliant brilliant
Rated 5 stars out of 5
by Brennie1 - Posted on 02 January 2024
In this one visit years of anxiety and bad memories of previous tests were eradicated. Due to my own personal history the anxiety over my endoscopy (and yet gratitude for being able to get one) was off the scale. However the treatment I received from everyone in this department was absolutely superb. In particular the person that actually did the test was understanding, compassionate and yet so professional. The listened to my concerns, didn’t judge and acted accordingly. In fact everyone in the room was amazing and I left with tears of happiness and gratitude for the way I was treated. This was a great experience for me and from start to finish in the recovery area the service was of such a high quality. Thank you everyone.
Visited Diagnostic Endoscopy on December 2023
Review titled Derriford Hospital
Replied on 08 January 2024
Thank you for the positive feedback regarding your most recent appointment within the Trust. We have fed this back to the teams that cared for you and are pleased that your patient experience was a positive one. Thank you again Alison Stanton Patient Services
Provided by Care opinion
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Review titled Fantastic service
Rated 5 stars out of 5
by Colin Ryan - Posted on 06 December 2023
After 15 months of gallstone flare-ups,I was referred by my GP, went in for pre assessment, didn't expect any news of op date this side of Christmas, but Wednesday I get a phone call, can I make this Saturday 2nd December , 07-15 !! Well quite anxious but turned up 07-00, wasn't quite sure where Postbridge Dept / Ward, this lovely nurse asked if she could help, turns out she was just starting her shift at Postbridge, took she straight there explaining the routines etc, very helpful, in fact all the nurses, surgeon's were excellent, explaining everything in a nice informative manner, op was successful, recovery was excellent, gave me all the post op instructions information, thank you all , very professional , superb
Visited Gastrointestinal and Liver services on December 2023
Review titled Derriford Hospital
Replied on 13 March 2024
Dear Colin, Thank you for taking the time to provide us with such lovely feedback. I was very proud to read of the positive experience you received & I have shared this directly with the team. Wishing you a continued good recovery. Thank you Julie Julie Overnell Senior Sister Postbridge Unit
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Review titled Exceeded expectations
Rated 5 stars out of 5
by Allen Myers - Posted on 31 December 2023
My Wife fractured her finger after shutting it in my car door. We arrived at 09:50 Saturday morning. The staff were extremely sympathetic and kind. We were on our way home by 11:30 after being triaged, x-rayed and treated. Particular thanks to the practitioner, who’s name we didn’t get, she was very friendly, took the time to explain everything and was really kind. Thank you for everything you did. We are very grateful.
Visited Accident and emergency services on December 2023
Review titled Derriford Hospital
Replied on 29 January 2024
On behalf of Derriford Hospital Emergency Department, I would like to thank you for your kind review dated 6th June 2023. It is always nice to receive positive feedback from patients. I will make sure the teams in the Emergency Department and in particular the nurse practitioner is aware of your kind words. Hearing such positive feedback really helps. Thank you again for taking the time to comment. It is very much appreciated. I hope you are safe and recovered well. Jayde Fletcher Emergency Services Manager
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Review titled They all go above and beyond their role
by Robert428 - Posted on 30 November 2023
My wife had brain surgery recently. The Nurses and Doctors and the rest of the staff associated with Emre ward, I fell they all go above and beyond their role. They where very caring and told us every stage what was happening. thank you.
Visited November 2023
Provided by Care opinion
Review titled Derriford Hospital
Replied on 07 December 2023
Thank you so much for your positive feedback - I will pass your thanks on to the team. I hope you wife is recovering well. Kind regards Rachael Senior Sister Rachael Gayle | Ward Manager | Erme Neurosurgery
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Review titled Dysfunctional phone system
Rated 3 stars out of 5
by Anonymous - Posted on 27 November 2023
There is only one public phone number for this hospital and it has an automated voice system that simply doesn't work. It directs you to random numbers inside the hospital which is frustrating as a patient and must be just as much so for staff. On the rare occasions you can get hold of an operator they invariably cut you off or connect you to the wrong place as well. In the end we had to ring a smaller nearby hospital who were able to give us the direct dial number of the department in Derriford we needed. Simply publishing the phone numbers of the receptions for the main departments would be a massive time saver for everyone involved and would mean patients are a lot less frustrated and annoyed by the time they finally get to speak to medical staff.
Visited Don't know on November 2023
Review titled Derriford Hospital
Replied on 25 January 2024
Dear Sir/Madam I am sorry to hear that you have felt the need to raise a concern regarding our Switchboard Team. The only explanation as to why you had been put through to so many different departments is because of our automated system. Unfortunately, at times, the system either doesn't understand dialects or doesn't quite grasp what people are requesting. I can only apologise for any inconvenience this may have caused you and would ask in future, that when contacting the hospital please just ask for 'operator' and you will be put through to one of the Switchboard team who can then direct you to whoever it is you need to speak to. Again, many apologies for any inconvenience caused. We always endeavour to provide the best customer service and strive to be as professional as possible at all times. If you feel this is not a satisfactory response, please let us know via our PALS team. Very many thanks. Heather Smith Switchboard Manager
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Review titled Wonderful care but thought needed for missing services
Rated 4 stars out of 5
by Anonymous - Posted on 23 November 2023
After a long wait I had a review outpatient appointment at the new royal eye infirmary on william prance road. I was seen quickly, efficiently and recieved excellent care. But systems seem to have not thought through for the hospital on this site. I had a really bad experience of getting a prescription, surely there should be a pharmacy on site or the ability to issue a prescription.? Average age of patients attending this hospital 60 plus, with many with having chronic health issues. There is practically no parking on site and patients are being told to park at derriford and walk over, it’s a 20 minute walk to the site and most patients attending this hospital are unable to do this. Has there been any consideration to this? Was there not planning for the patient journey through the hospital? Perhaps a shuttle bus over would be helpful? I was told to attend the pharmacy at the derriford site and left it to the next day as I had a hospital appointment there then, I arrived on site early to queue and when served there was no prescription, I was told to go back to the royal eye infirmary to ask what had happened. Which I did to find that I had to go back to Derriford pharmacy to get the drops again! I of course refused, the car parking was already full when I left the car park and queuing to get in. Consequently I have had to wait 3 weeks to get the drops from my surgery. What a ridiculous system. Are there plans for city buses to stop near the Royal Eye Infirmary ? I live in Cornwall bus services are quite unreliable at the minute and are only once an hour to the Derriford site anyway, which makes it difficult to access the site by public transport. This means I have to use the car. I am hoping that someone has thought of these issues and that there are plans in place to address them. It has made my experience of using this amazing hospital frustrating.
Visited Ophthalmology on November 2023
Review titled Derriford Hospital
Replied on 10 December 2023
Thank you for your feedback and please accept our apologies that on this occasion our service fell short of expectations. Unfortunately, there are no plans to incorporate a Pharmacy within the REI, so patients will need to continue to collect their prescriptions from the Derriford site. We have not been made aware of plans for Plymouth Citybus or Stagecoach to include the REI in any of their routes, however there are bus stops on the main road that have buses from both services stop regularly throughout the day and cover the major routes and the REI is only a short walk away. While we do have a car park on site it does have limited capacity, and we do try and ask for patients to be dropped off for the appointment and collected after so that spaces in the car park can be used by those who really need them but essentially, it is patient choice. We will take this feedback into consideration when reviewing our processes going forward. Thank You Kind Regards Donna Collins | REI MTC Admin Team Leader and Medical Secretary to Mr Tomas Cudrnak
Information supplied by University Hospitals Plymouth NHS Trust