Derriford Hospital
Derriford Road, Crownhill, Plymouth, Devon, PL6 8DHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Failure
Rated 1 star out of 5
by Paul Worthing - Posted on 09 February 2023
For the past 2 days I have tried to get through to the X Ray department to arrange date . This I was told to do by my GP. After having spent hours on the phone listening to totally irrelevant messages and piped music and trying several numbers including the switchboard I have used all of my £15 credit on my phone with absolutely no chance of speaking to anyone.
Visited Don't know on February 2023
Review titled Derriford Hospital
Replied on 10 February 2023
Dear Mr Worthing I am so sorry to hear about your difficulties in getting touch with the X-ray department. If you give PALS a call on 01752 439884 or email them at plh-tr.PALS@nhs.net they will be able to help you. Many thanks Alison Stanton Patient Services
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Review titled What on earth is the situation with the pharmacy?
by sculptorzf84 - Posted on 13 February 2023
What on earth is the situation with the pharmacy at Derriford Hospital? My husband was seen by his consultant and given a prescription which we could only get at the hospital pharmacy. The queue was as far back as the M&S shop and over an hour wait outside in the cold. My husband has asbestosis of the lungs which was exacerbated by a chest infection and waiting out in the cold made things worse. They were obviously doing medications for wards etc as well as serving the public with prescriptions and over the counter sales with limited staff. There were people in the queue with obvious serious health issues (it is a hospital!), cannot believe the situation
Visited February 2023
Provided by Care opinion
Review titled Derriford Hospital
Replied on 28 February 2023
On behalf of University Hospitals Plymouth NHS Trust, I would like to apologise for the poor service you experienced recently whilst using the outpatient pharmacy that is provided in partnership with Lloyds Pharmacy. The level of service that you received is well below the standard that both ourselves and Lloyd’s pharmacy expect and aspire to deliver, and I would like to take this opportunity to explain some of the current issues we are facing and most importantly, what we are doing about them so that all our patients receive a better service. As an NHS Trust the number of patients we are treating has now returned to pre-pandemic levels and beyond as we try to recover from the impact this had on waiting times for our patients. This has meant that we have simply outgrown the current outpatient pharmacy, leading to us not being able to provide a service that we are proud of and this, at times, is resulting in long waiting times for people to hand in and collect prescription. By the end of 2023 we will have moved our outpatient pharmacy to a new on-site location that will be more than double the size of the current premises. This will allow for a wide range of changes to take place such as the recruitment of more staff, increased use of automation as well as using this opportunity to ensure we are offering the most recent innovations around our service. We will be including some aspects of a home delivery service for patients who meet certain criteria as well as looking to maximise the use of local pharmacies where possible. All of which is aimed at improving the patient experience and shortened waiting times. I hope this outlines our plans for the medium to long term, but I also wanted to provide you with some assurance about some immediate actions that we have either already implemented or will be implementing soon. Lloyds have increased the number of staff in the store as much as space allows to speed up the dispensing process. These extra staff will also allow staff to be free to walk the queue, collecting any prescriptions that are waiting to be handed in, to communicate how long the wait is likely to be and to allow patients to find somewhere more comfortable to wait or to allow them to leave and return later to collect. We are also working on ways to reduce the demands placed on Lloyds through utilising other services such as homecare services where patients with a long-term need for medicines can have them supplied without the prescription needing to be processed through the outpatient pharmacy. We hope that the impact of all these actions will help us to provide a better service than what has been your experience whilst we deliver our longer-term plans. Can I once again apologise for the experience that you have had and thank you for bringing these issues to our attention. Dan Stevens | Associate Director of Operations - Pharmacy
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Review titled Outstanding care on Bickleigh ward
by Paul Taylor - Posted on 13 February 2023
I had chest pains and thought I just had a touch of heartburn, but on the day in question and after having this pain for a week I was hit hard with the pain and decided it was time to visit A&E. Long story short, I had had a heart attack. The treatment from the moment of walking in to the day I left (5 days later) was nothing short of outstanding, from every member of staff I met. Each and everyone was caring, attentive and nothing was too much trouble. If they spotted a difference on the rate of my heart no matter what time of the day, they were there with the ECG machine to make sure I was okay, if they noticed I’d ran out of water they were there. I simply can’t express my gratitude enough, so from the bottom of my newly stented heart thank you so so much Bickleigh ward.
Visited February 2023
Provided by Care opinion
Review titled Derriford Hospital
Replied on 14 February 2023
Dear Paul, I hope you are recovering well from your stay and intervention you had on Bickleigh Ward. Thank you very much for your kind words and lovely positive feedback for the team. We are delighted to hear everyone was caring, attentive and outstanding during your stay. The nursing team work hard to provide the best possible care to all our patients, and it really does make a difference and means so much receiving feedback from you about your experience. I am delighted to be sharing this with the team. Thank you. Kind Regards Becky McKerracher Ward Manager Cardiology Bickleigh Ward
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Review titled Thank you for your care and compassion
by fornaxbh57 - Posted on 22 December 2023
My husband was sadly diagnosed with CMML2 leukaemia , he had regular blood transfusions and platelets in Birch 3 times a week. It’s taken me a while to write this, but I must say that all the nurses and consultants on this ward were amazing! They were so welcoming, called my husband by his first name, nothing was too much trouble, they work so hard but still have time for a chat and a joke which made a horrible time more bearable for him. I’d like to thank everyone in Birch ward for their care and compassion during his time there. Sadly he died, but they tried everything they could to save him, and for that , even though I’ve left it late to say, I’m truly grateful, thank you everyone!
Visited February 2023
Provided by Care opinion
Review titled Derriford Hospital
Replied on 02 January 2024
Thank you so much! It’s so lovely to receive such positive feedback about the team, I will ensure that this is shared across the team, I know this will mean a lot to them. We pride ourselves on providing the best patient centred care in a positive caring environment. It’s lovely to know that it is appreciated and helps people during some of the most difficult times of their lives. Kind regards Kelly Kelly Allmett RN Senior Sister/ Lead Apheresis- Birch Day Case Unit
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Review titled special service
Rated 5 stars out of 5
by David Cole - Posted on 16 February 2023
a lot of care and a great helpfulness in what could have been a very trying situation helping you to relax and talking you through every stage as it progressed. all in all a very professional job
Visited Colorectal cancer services on February 2023
Review titled Derriford Hospital
Replied on 23 February 2023
Dear Mr Cole Many thanks for taking the time to post such lovely comments. Would you mind contacting our Patient Advice & Liaison Service (PALS) with the service line/speciality details? It would be good to know which team provided such a good service so that we can share it with them. PALS can be contacted by email at plh-tr.PALS@nhs.net or by phone on 01752 439 884. Thank you again Alison Stanton Patient Services
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Review titled Lovely staff and fast, efficient service
Rated 5 stars out of 5
by Helen Jones - Posted on 28 February 2023
The ambulance arrived at my home within 20 minutes of me calling 999. The three female paramedics were professional and kind, and established after tests that I needed to attend hospital. They warned me there would be a delay at the hospital and I may have to wait outside A&E in the ambulance. But on arrival I was taken straight inside and they carried out the handover, and I had an ECG and bloods taken, then was taken to the waiting area. I was seen by a doctor just over an hour afterwards. All in all it took just over 6 hours from when I rang 999 to when I was discharged with medication and advice. During my waiting time a consultant updated the waiting room on the waiting times/how many patients were waiting which was very helpful and great customer service. I am very impressed with how hockey and efficiently I was dealt with and how I was kept up to date. Considering the huge constraints under which the NHS is currently operation, the service was marvellous.
Visited Accident and emergency services on February 2023
Review titled Derriford Hospital
Replied on 02 March 2023
Dear Helen, Thank you for taking the time to leave the ED such positive feedback. I have shared your comments with the rest of the team who will be grateful to receive your kind words. We hope that you are recovering well. Thanks Sophie O’keefe Cluster Group Co-Ordinator Acute Medicine, Emergency Services, Diabetes & Endocrinology
Provided by Care opinion
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Review titled Professional, efficient and so caring...
Rated 5 stars out of 5
by Serge G - Posted on 14 February 2023
Contrary to previous review, my experience at the imaging department was simply excellent, from the time I booked over the phone to the reception staff, the nurses and the radiologist. Not only efficient and professional but so friendly and caring. Please convey my thanks to all the team.
Visited Diagnostic Imaging on February 2023
Review titled Derriford Hospital
Replied on 15 March 2023
Thank you for taking the time to share your positive experience while visiting the Imaging department. Your feedback is very much appreciated, and we will ensure it is passed onto the team 😊 Many thanks, Paige Robinson Medical Imaging Support Manager
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Review titled Fantastic Support
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2023
Sadly my 19 year old daughter took 50 sleeping pills. The A&E major team were so supportive and understanding and helped me through a very scary time. The comfort team in A&E is relatively new and I would have been at a loss without them. Thank you to all that cared for her and me. True Angels!
Visited Accident and emergency services on January 2023
Review titled Derriford Hospital
Replied on 26 January 2023
Firstly I would like to thank you for taking the time to leave positive feedback regarding the support and care you and your daughter received whilst in the ED. I do hope that your daughter is recovering well. I have passed on your comments to the rest of the team who will appreciate your feedback. Many thanks Sophie O’keefe Cluster Group Co-Ordinator Acute Medicine, Emergency Services, Diabetes & Endocrinology
Provided by Care opinion
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Review titled Brilliant experience
Rated 5 stars out of 5
by Nichola Martin - Posted on 18 January 2023
I want to thank the staff, from the ambulance staff to the doctors and nurses. They were amazing. Everyone was really helpful and nice. Nothing was too much trouble. You can see they really care. They were super busy and under pressure but just got on with it. Thank you
Visited Accident and emergency services on January 2023
Review titled Derriford Hospital
Replied on 23 January 2023
Dear Nichola, Thank you for taking the time to leave such positive feedback regarding the ED team. I have shared your kind words with the rest of the team mentioned who will be grateful to read your comments. We hope that you are recovering well. Many thanks Sophie O’keefe Cluster Group Co-Ordinator Acute Medicine, Emergency Services, Diabetes & Endocrinology
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Review titled Derriford Hospital (ship)
Rated 5 stars out of 5
by Serge Gouraud - Posted on 14 February 2023
Moving to a new city means changing consultant and this is not easy. All the team at Ship Derriford Hospital made it extremely easy for me and with professionalism and care. My new consultant is not only friendly and caring but meticulous and attentive. Plymouth is my new home now and I feel completely safe with the care I receive from the clinic.
Visited Infectious Diseases on January 2023
Review titled Derriford Hospital
Replied on 22 February 2023
Dear Serge, Thank you very much for taking the time to give your lovely feedback. I am glad that you have had a positive experience and are delighted that you found our care attentive and supportive. I have shared your kind words with the consultant and the rest of the team. Thank you again Kind Regards Claire Claire Forder Nurse Manager for SHIP
Information supplied by University Hospitals Plymouth NHS Trust