Derriford Hospital
Derriford Road, Crownhill, Plymouth, Devon, PL6 8DHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Amazing service and people
Rated 5 stars out of 5
by Lauren - Posted on 18 February 2023
I wanted to say a personal thank you to the incredible maternity department and community midwives who helped deliver our beautiful baby girl in January! I’ve never met such professional, compassionate people who can remain calm and provide every bit of comfort required during such an intense/ emotional time! You are all superhero’s!! Our whole pregnancy and birth experience wouldn’t have been what it was without the amazing staff, midwives and HCAs that have supported and cared for us throughout. No amount of thank you’s will ever be enough but we hope you all know you have touched our hearts and will remain a huge part of our lives forever! The service and advice we received on the day of labour and leading up to it was brilliant! The team could never do enough and even on the busiest day in triage and a department struggling for staff this never impacted the service they delivered or the compassion they showed - they went above and beyond for us and are a huge credit to derriford hospital! I can’t speak highly enough of our experience to everyone I tell and am only sad that after over 9 months of falling under the midwife care system we are discharged from service to the health visitor! If I had my way I’d still be going once a week for a catch up! You do not get the recognition you deserve but we will never forget you and everything you have done for us - thank you, thank you, thank you!
Visited Maternity services on January 2023
Review titled Derriford Hospital
Replied on 05 April 2023
Dear Lauren Firstly, congratulations on the birth of your daughter. At such a busy time in your life it is so incredibly kind of you to take the time out to provide such wonderful feedback. Please be reassured we have shared your comments with all the team. I am delighted your experience of our service was as you describe. You clearly care hugely about Maternity Care; maybe you may consider joining the local MVP? https://www.plymouthhospitals.nhs.uk/maternity-voices Thank you again Kindest Regards Sue Wilkins Head of Midwifery
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Review titled Efficient and Excellent A&E care.
Rated 5 stars out of 5
by Sally - Posted on 18 January 2023
I attended A&E yesterday after having snapped my Achilles tendon. It was an experience I was not looking forward given the recent media hype. I could not have been more pleasantly surprised! Although the waiting area was very busy I was triaged within 10 minutes of arrival by a caring nurse and lovely doctor. They seemed happy in their work and took the time to explain everything to me. They set my leg in plaster and gave me some anti clotting medication. I also have an appointment at the fracture clinic tomorrow which is record time. Like I said.... pleasantly surprised and very thankful to the people that cared for me.
Visited Accident and emergency services on January 2023
Review titled Derriford Hospital
Replied on 23 January 2023
Dear Sally, Thank you for taking the time to leave positive feedback regarding your recent visit to the ED. As you mentioned the department is very busy and I am glad to hear of your positive experience. I have shared with the rest of the team who will appreciate this feedback. We hope you are recovering well. Many thanks Sophie O’keefe Cluster Group Co-Ordinator Acute Medicine, Emergency Services, Diabetes & Endocrinology
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Review titled A distressing and concerning experience
by Gloria10 - Posted on 03 February 2023
I saw a nurse at the pain management clinic, it was a distressing and concerning experience. I have fibromyalgia, spinal problems and hip and knee problems. I’m in a lot of pain all the time. The nurse was condescending and quite intimidating, I felt like I was a nuisance and shouldn’t have been there. The nurse talked to me like you might talk to someone with learning difficulties, saying to me that I spend lots of time indoors because it’s my safe space, as if to say I have mental health problems, not seeming to accept I spend time indoors due to not being able to walk very well. The nurse kept insinuating that it’s in my head and if I let myself I can do anything, no offer of any pain relief, acupuncture or anything helpful, just wanted to palm me off on a group, for making people believe their pain is in their head, very concerning! Apparently, you have to accept the pain, shut up and get on with it, even when several consultants have told you your problems are very real. In my view, the pain clinic’s attitude really boils down to: the NHS can’t cope with these sorts of things and so they just tell you it’s your problem, get on with it.
Visited January 2023
Provided by Care opinion
Review titled Derriford Hospital
Replied on 09 February 2023
We are sorry that you are feeling this way following your consultation. If you would like to get in touch with PALS so that we can investigate this please do so. PALS details are 01752 439884 or you can email them at plh-tr.PALS@nhs.net. Please quote reference 70919 so that we can align the two contacts. Many thanks With best wishes Rachael Buller (Mrs) Service Line Cluster Manager ENT & Audiology, Chronic Pain, Main OPD and Neurosurgery
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Review titled Supportive and thorough team
Rated 5 stars out of 5
by Karen - Posted on 18 January 2023
Amazing support after a lung nodule found 2 months ago. The lung and chest department have been very supportive and excellent communication in all steps of my diagnosis. This also included all the staff, drs, nurses, porters etc throughout the hospital when having various scans and a biopsy. I suffer from complex PTSD and the hospital is a trigger after past events, nothing was too much trouble to help with this. Thank you for your lovely support and getting the answers needed :) I very much appreciate all the hard work you all put in!
Visited Lung cancer services on January 2023
Review titled Derriford Hospital
Replied on 19 January 2023
Thank you so much Karen. I am happy that you have had a positive experience. All teams involved work incredibly hard so it is good to see that this is visible to patients. I have forwarded this email to teams to recognise their hard work. Thank you again and take care. Many thanks Lauren Clinical Admin Manager – Respiratory
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Review titled Good experience
Rated 5 stars out of 5
by Jenny Tibbs - Posted on 25 January 2023
My elderly mum who is registered blind, post strokes, hearing and mobility challenges visited the Royal eye infirmary outpatients yesterday at Derriford hospital. She was dreading going as she is so frail but the staff were very efficient and friendly. They explained each process to her slowly and clearly which made the whole process bearable for her. We would both like to thank all of the nursing staff and consultant for their compassion and efficiency. She didn't feel left out of any conversations that happened Thank you
Visited Ophthalmology on January 2023
Review titled Derriford Hospital
Replied on 02 February 2023
A big thank you to you both for the kind words about your recent experience within the REI. I have shared these comments with the relevant teams/individuals who I know are extremely grateful to receive the compliments. All the best Sam Sam Stocker | Interim Clinical Administration Manager | Ophthalmology
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Review titled A great team
Rated 5 stars out of 5
by Pamela V - Posted on 13 December 2022
Today I had an appointment to review my hearing issues from the moment I arrived at reception through to seeing the audiologist and then the Doctor every member of the team was friendly welcoming and very straightforward and professional. Thank you all for making it such a pleasant and enjoyable experience and for me a good outcome. Every time I have been to there it has been the same thank you
Visited Ear, Nose & Throat on December 2022
Review titled Derriford Hospital
Replied on 17 January 2023
We are so pleased you had such a positive experience with our department. The compliments have been passed to the team and gratefully received. We look forward to seeing you again. Many thanks Pam Pam Tracey Clinical Admin Manager for ENT & Audiology
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Review titled Lack of heating in Lynher H ward December 2022
Rated 3 stars out of 5
by Mrs Gaskell Brown - Posted on 07 April 2023
I was admitted via A & E with rectal bleeding and spent 5 nights in hospital. Being moved from one ward to another in the middle of the night was very alarming. When trying to cope in Lyher H ward I found that there was no heat at all. I asked various people each day, including the consultant to report this but nothing happened. I tried find out a number for the buildings officer so i could report it myself but again no luck. Adjoining wards did have heat, I do hope this has been sorted out now. Also why have the wards got smooth floor covering but the toilets non-slip?
Visited General Medicine on December 2022
Review titled Derriford Hospital
Replied on 24 May 2023
I apologise you felt the bay was cold on the ward. There were no issues with the heating, so I am unsure why this was the case. Sometimes the windows are often open for ventilation but I would expect patients to be offered extra blankets if they are feeling the cold. The flooring is all in line with Trust policy to maintain patient safety. I sincerely apologise that you were moved in the night. I understand this can be very traumatic. The Trust is experiencing high demands for inpatient beds and sometimes there is a delay in obtaining them until later in the day. I hope you have recovered well since being home. Kind Regards Charlie Hennah | Matron Cardiothoracic and Vascular
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Review titled First Class Care
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2022
I cannot praise the team in the Stroke section of A@E highly enough. Every member of each team that attended to me from Triage to Physio were diligent in explaining their role carefully and fully, how I would be affected and how best to cope with the effects of the stroke and how best to avoid further episodes. They were all good humoured throughout despite a very busy day, and left me with the feeling that they really cared. Thank you so much to everyone who attended to me.
Visited Stroke on December 2022
Review titled Derriford Hospital
Replied on 07 December 2022
Many thanks for your kind feedback regarding the ED team. I have passed your kind comments on to our team. I hope you are recovering well. Many thanks Sophie O’keefe Cluster Group Co-Ordinator Acute Medicine, Emergency Services, Diabetes & Endocrinology
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Review titled Like the Curates Egg, good in parts.
Rated 4 stars out of 5
by David - Posted on 25 December 2022
I am 81yrs of age, & recently celebrated my last birthday in Derriford Hospital. I was there briefly for a partial hip replacement due to a fall onto icy concrete. As there were no ambulances available to take me in that day & there was too much ice to get out from our house, a neighbour with a 4 wheel drive took me in. I was placed on a gurney and taken into A&E 1 hour post trauma. I remained on the gurney in the A&E for what seemed seemed like an an eternity. Eventually after a failed theatre slot, I was on the table on my 81st birthday 2 days post trauma. I remained nil by mouth for 2 and a half days. The food once one could get slotted into the system was delicious,& I am a very discerning eater, the staff were on the whole charming with one or two notably unpleasant exceptions. I was in and out in record time, 5 nights only. I’m by nature politely assertive, and have the advantage of being particularly medically savvy. I have also been a lifelong devotee of regular & strenuous exercise. I observed that many of my fellow inmates were not, & almost regardless of chronology did well or poorly depending upon their motivation & insight. During my stay there were strikes which did not help, the staff are there, as is the expertise, it just has to be adhered into a more efficient system. All in all I’m happy with my outcome, but I had to contribute far too much to make it so. There scheduled visits are a different story and are of the highest quality and standard, the elements are there, overall efficiency still needs work.
Visited Accident and emergency services on December 2022
Review titled Derriford Hospital
Replied on 17 January 2023
Thank you for your feedback. The Orthopaedic Service Line has responded to your feedback, but we are unable to fully share that on this forum, as it contains your confidential information. However, the Service Line apologised for any miscommunication and for the lack of information to explain why your surgery was postponed. Should you like to receive this response in full, please contact our Patient Advice and Liaison Service, PALS on 01752 439884 or email them at plh-tr.PALS@nhs.net quoting reference 70609. Many thanks Alison Stanton Patient Services
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Review titled Wonderful staff
by Lodwick - Posted on 20 December 2022
Just a few words to share my immense appreciation of the staff in the Lyd unit of Derriford hospital. My sister has been transferred there following a nasty fall at home which has resulted in health issues that will require surgical intervention. The staff in the Lyd unit are doing a wonderful job caring for her, not only in giving the prescribed treatment but also in making her feel cared for - so important for her at this time. Thank you so much for her and from all our family. Btw, my sister also mentioned that the meals she is served are just great. Thank you again.
Visited December 2022
Provided by Care opinion
Review titled Derriford Hospital
Replied on 20 December 2022
It’s lovely to read such positive comments about the excellent care given on Lyd and I will ensure that the staff are recognised for this. Good to hear that the food passes muster too! Hope your sister is recovering well and thank you again. Stephen Shearman Matron for Acute Medicine
Provided by Care opinion
Information supplied by University Hospitals Plymouth NHS Trust