Diana, Princess Of Wales Hospital
Scartho Road, Grimsby, DN33 2BAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Lackluster staff
Rated 2 stars out of 5
by Anonymous - Posted on 23 April 2024
Mum receiving treatment for a really bad infection and yet she's had to deal with used sick bowls laying around because there's no one to collect and replace, the the staff even after multiple requests seem to forget and ignore issues, and when they are around they spend more time talking about outside work issues and non related rubbish that they ain't taking care of patients because they would rather chit chat between themselves. Have requested a nurse multiple times, as trying to get an alternative to solid foods because my mum isn't eating solids and when she does try it's just causing her to be sick, was promised stronger painkillers and still haven't received them, even after her blood pressure had risen to an acceptable level, doctor was meant to come again but hasn't bothered, I know they are busy but shouldn't have to wait all day for acceptable care, when the reason you are in hospital is because you can't treat things yourself its ridiculous, and they keep screaming about more money, well stop gossiping and start working, government needs to buck up there ideas and pay more staff and get them better warfare training, it's extremely needed. It's like decorum went out the window with the ark.
Visited Don't know on April 2024
Diana, Princess Of Wales Hospital has not yet replied.
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Review titled Cardiology outpatient great experience
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2024
After open heart surgery at another hospital I was discharged and told that yearly checks would now be done at another hospital within the trust.....so I expected to wait a good few months before receiving any notification of an appointment. Within week's of being discharged I was given an appointment that was initially cancelled but another appointment was scheduled very quickly, which I was really impressed with considering delays that have been occurring within the system. I thought I was just going for the usual chat and check up with a consultant so was really surprised when he did an ultra sound scan there and then...no appointment at radiology as is what I have been used to. The consultant was so thorough...had a fantastic manner and was very patient friendly and informative. My partner who was with me was equally as impressed as I was. The staff in the unit were extremely helpful and informative and the whole visit was a very pleasant experience. It was a great example of giving patients a comfortable and reassuring experience and from my point of view it's good to give people a pat on the back and to say well done and thank you.
Visited Cardiology on April 2024
Diana, Princess Of Wales Hospital has not yet replied.
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Review titled Very lovely staff
Rated 3 stars out of 5
by Anonymous - Posted on 03 March 2024
I just want to say that although I was terrified of having the procedure the staff were wonderful with me and couldn't have been more caring. I felt extremely well cared for.
Visited Gastrointestinal and Liver services on March 2024
Diana, Princess Of Wales Hospital has not yet replied.
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Review titled Good friendly team and staff
Rated 5 stars out of 5
by Michael robertshaw - Posted on 14 March 2024
I had my cardioversion yesterday and would like to thank all involved with my experience, brilliant team/staff and all so friendly and professional so a big thank you to all.
Visited Cardiology on March 2024
Diana, Princess Of Wales Hospital has not yet replied.
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Review titled Brilliant hospital
Rated 5 stars out of 5
by Joe Connolly - Posted on 12 March 2024
I was addmitted to Grimsby Hospital day surgery unit on 08.03.2024 the service I received was unbelievable, they were so organised and efficient. the food as great, the after service was great, Thanks to everyone who worked so hard to make my stay so pleasant.
Visited Don't know on March 2024
Diana, Princess Of Wales Hospital has not yet replied.
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Review titled Appalling attitudes
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
Absolutely appalling attitudes from staff went to ask how much longer until I was triaged after waiting well over an hour my symptoms were getting worse and I was just told I just had to sit and wait and then they called the next person forward and I had to sit on the floor of the a&E waiting room due to there being no chairs apart from in the children's bit where I wasn't allowed to sit.
Visited Accident and emergency services on February 2024
Diana, Princess Of Wales Hospital has not yet replied.
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Review titled Excellent staff
Rated 5 stars out of 5
by Donna Garner - Posted on 10 February 2024
Had to go to a&e after collapsing. I was looked after brilliantly from the triage nurse to the doctor. Excellent staff working under extreme pressure. You all do an amazing job
Visited Accident and emergency services on February 2024
Diana, Princess Of Wales Hospital has not yet replied.
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Review titled Left to suffer
Rated 2 stars out of 5
by Val - Posted on 16 January 2024
Checked in my wife with her details and symptons after she was told by her doctor she needed to have a xray due to strong pain in her ribs after falling down full flight of stairs. Waited 1 hr and then called. Lady wanted to know the same details already told when we checked in. After that was again asked to wait & told it wont be long a wait in the not so busy waiting room. Waited another 2 hrs while seeing some not so emergency cases come and go. Due to my wife feeling very uncomfortable sitting on a chair for 3 hrs. Her ribs paining her. I decided enough was enough & told the receptionest I needed to go home to give my wife a rest from the pain she endured while sitting for 3 hrs with suspected rib issues. No one seemed bothered. So I took her home to rest in a more confortable position. Extreemly disatisfied with the lack of care or concern shown to my wife.
Visited Accident and emergency services on January 2024
Review titled Diana, Princess Of Wales Hospital
Replied on 17 January 2024
Good Afternoon, We are extremely sorry to hear of your wife's experience when visiting our Emergency Department in Grimsby. We would really welcome having the opportunity to look into what happened and respond to the points you have raised. To enable us to investigate this further we need more detail about you, your wife and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Kind regards Simon Treacher Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Very Long Waiting Times and Unsympathetic Consultant
Rated 1 star out of 5
by Daniel Thomas Reed - Posted on 26 February 2024
Initially referred to ENT July 2023, took till January 2024 to get an appointment. When I eventually got to see a consultation he spent very little time carrying out a thorough physical examination and readings previous history notes. He seemed very cold and unsympathetic to my diagnosis and offered little to no explanation to why I've suddenly gone deaf. Only the nurse who was present gave me any meaningful reassurance and actually seemed like she genuinely cared. Now 6 weeks has passed and i still haven't been fitted with hearing aids or had any inclination when i might get a appointment.
Visited Ear, Nose & Throat on January 2024
Diana, Princess Of Wales Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Fiona - Posted on 28 December 2023
Today I attended the X-ray department for a barium scan. Both members of staff I was looked after by were absolutely fantastic, introducing themselves and explaining everything very well. Absolute credit for the hospital and much appreciated by myself making the experience much easier to deal with
Visited Diagnostic Imaging on December 2023
Review titled Diana, Princess Of Wales Hospital
Replied on 29 December 2023
Good Evening Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team(s). Kind regards Simon Treacher Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
Information supplied by Northern Lincolnshire and Goole NHS Foundation Trust