Diana, Princess Of Wales Hospital
Scartho Road, Grimsby, DN33 2BAContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Very rude phone manner
Rated 2 stars out of 5
by Anonymous - Posted on 30 August 2023
Having rang the rheumatology department to ask about a referral, a rude, obnoxious women answered the phone with not even a “hello” or any fit of greeting. She practically shouted “rheumatology” down the phone. After I had explained why I had rang, she just spoke over me and kept on questioning me with phrases such as “what do you mean by a referral?” (I should imagine all trained people in the department know what this word means!). Considering this woman works in a place of care, I found her manner to be extremely condescending and just so rude. Part of the 5 rights of service users is to offer equal and fair treatment and protect people from abuse and harm. I do not feel this particular woman was aware of how she should speak to patients on the phone, let alone offer an ounce of compassion or care. I myself work in a high pressured environment however I would be sacked if I spoke to someone in the manner this woman has just spoken to me. Maybe she should be given some extra training on how to answer the phone and then she could have extra training on manners and how/when to use them. Absolutely disgusted with this woman.
Visited Rheumatology on August 2023
Review titled Diana, Princess Of Wales Hospital
Replied on 14 September 2023
Good afternoon, I am extremely sorry to hear of your experience. I will share your feedback with the team to reflect on. If you wish for us to investigate this further we need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Not having a procedure
by A cdw57 - Posted on 13 July 2023
This is actually about my mother. She was called in for an upper endoscopy, first pre-med was not done early enough, then dad had to chase up details about meds (she is on warfarin), then mum turned up for one o'clock appointment having had nothing to eat since 7.30 as directed. Eventually having had canula fitted, still no procedure, then at 4.30 the doctor said she didn't need the procedure. So as a diabetic she has not eaten for 9 hours. I think this is disgraceful for anyone, especially a diabetic pensioner.
Visited July 2023
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Review titled Diana, Princess Of Wales Hospital
Replied on 21 July 2023
Good afternoon, We are very sorry to hear of your mother's experience. We would really welcome having the opportunity to look into what happened and respond to the points you have raised. To do this we need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Day Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2023
My first time having to go to Theatre and was quite frightened the staff nurse Student that looked after me was telling l would be ok and doctor and Anaesthetist told me eve thing that l needed to know and l wanted to be a sleep all the staff there are very nice and Theatre staff to put me at ease and kept my husband informed till l came back from Gynaecology Theatre and back to ward had nice cup coffee and biscuits after a about 30 minutes on ward said they get my husband to help me has l am disabled a big thank you to all staff just waiting now for my Biopsy and test results in a few weeks also when we got home my hospital letter to come in had come the only thing is keeping people informed by letter that l had to chase up twice said short staff and after ringing pre assessment they emailed them and then got it but to late has l was home and l was not only person that day didn’t get a letter seems more Communication but for hospital would not get better if you went private thank you all
Visited Obstetrics And Gynaecology on July 2023
Review titled Diana, Princess Of Wales Hospital
Replied on 21 July 2023
Good afternoon Thank you for taking the time to share your positive feedback about your theatre experience and care afterwards, I will ensure this is shared with the appropriate team. I will follow up the point you raise about your letter, thank you for feeding that back to us. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Superb Care
Rated 5 stars out of 5
by Jmlawson - Posted on 05 July 2023
I took my husband to A&E this morning because he has back problems , I would just like to congratulate the lady Dr for her very very through care she made us feel like we really mattered and she explored so many possible courses , things still ongoing but feeling more positive , thank you for excellent care
Visited Accident and emergency services on July 2023
Review titled Diana, Princess Of Wales Hospital
Replied on 21 July 2023
Good afternoon Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled l was told nothing and l felt like I was just ignored
by Blondelizzie - Posted on 07 July 2023
l was out walking with the dog and woke up to find that l had fallen flat face down, l was groggy and unable to get up for a while. There were people about on the beach but l was on the grassy promenade behind and not seen. Eventually l was able to ring someone who came and tried to get an ambulance. Told at least 6 hours wait or more in this part of Lincolnshire. Got to Grimsby Hospital an hour later or so by car and went immediately for a cat scan as l'd been sick in reception. But no one cleaned me up from the gravel and sand, l had an open slash across forehead that was ignored, no information and in the end after hours laying on the (to me) cold hard and uncomfortable bed, l wanted to go home as nothing was happening. l was told nothing and l felt like I was just ignored, only when l tried to leave l was told that l should stay through the night, but l was getting so upset and uncomfortable that l went home. So it was great in some parts, but I felt there was a lot of standing about by staff, and days later l was still getting bits of sand/gravel out my face and l have a horrid scar on my forehead now.
Visited June 2023
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Review titled Diana, Princess Of Wales Hospital
Replied on 21 July 2023
Good afternoon, We're sorry to hear of your experience. We would really welcome having the opportunity to look into what happened and respond to the points you have raised. To do this we need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled NHS at its best
Rated 5 stars out of 5
by Anonymous - Posted on 29 June 2023
Took the wife for some tests and was greeted with a smile and we left with a smile, every member of the team if they could help all medical staff was first class , well done you x
Visited Cardiology on June 2023
Review titled Diana, Princess Of Wales Hospital
Replied on 21 July 2023
Good afternoon Thank you for taking the time to share your positive feedback. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Staff
Rated 5 stars out of 5
by James Green - Posted on 12 June 2023
Following a recent admission to grimsby hospital I would like to say a huge thank you to everyone who dealt with me from the porters, catering staff to the doctors and surgeons but my biggest thanks and gratitude is for the #nurses of ward b3 these guys are the heroes of the nhs they deal with all the fallout, anxieties in such a professional manner they build you up when you're at your lowest they need more appreciation for the hard work they do. For all your own beliefs and faiths god bless you James Green
Visited Emergency Abdominal Surgery on May 2023
Review titled Diana, Princess Of Wales Hospital
Replied on 21 July 2023
Good morning Thank you for taking the time to share your positive feedback. I will ensure this is shared with ward B3 and to the wider teams mentioned. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Still waiting for MRI results after 10 weeks
by authenticsf94 - Posted on 15 August 2023
I was diagnosed with bowel cancer in May and sent for an MRI at the start of June. I was told I should hear back about the results in a week or two. Ten weeks later I'm now about to start my fourth round of chemo and I have still not heard anything about my MRI. I think it's awful that I've been made to wait this long with no idea how bad my cancer is.
Visited May 2023
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Review titled Diana, Princess Of Wales Hospital
Replied on 25 August 2023
Good morning, We're extremely sorry to hear of your experience and can understand how frustrating it must be for you waiting to hear about your MRI scan. We would really welcome having the opportunity to look into what happened, responding to the points you have raised and providing you with an update on your MRI scan. To enable us to investigate this further we need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Very good department.
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2023
We needed to visit the A and E department at Grimsby at the weekend and had quite a long stay. We were treated with nothing but kindness and consideration at all time We were given food and drinks on several occasions and all staff were excellent. Thankyou so much for making our visit a pleasant experience.
Visited Accident and emergency services on April 2023
Review titled Diana, Princess Of Wales Hospital
Replied on 25 May 2023
Good afternoon Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Dr's and nurses were good but domestic staff were abismal
Rated 3 stars out of 5
by Anonymous - Posted on 13 April 2023
The medical staff were good under the short staff due to strike actions., the domestic cleaning staff were terrible slagging off the people that weren't in their "bubble" within ear shot of patients they were constantly on their phones and doing nothing cleaning wise waste of tax payers money.!!!
Visited Accident and emergency services on April 2023
Review titled Diana, Princess Of Wales Hospital
Replied on 25 May 2023
Good afternoon If you would like us to look into what happened and respond to the points you have raised we need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Thank you Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
Information supplied by Northern Lincolnshire and Goole NHS Foundation Trust