Diana, Princess Of Wales Hospital
Scartho Road, Grimsby, DN33 2BAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing experience
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2023
I can’t thank the staff enough on the amazing experience of the birth of my little boy. Every member of staff that was part of it was brilliant. It was such a lovely experience after having my last baby during lockdown. I can’t thank the staff enough. They were so supportive, knowledgeable and really made me feel comfortable. The whole experience was fantastic and the care provided was outstanding. The care throughout my pregnancy and to being discharged has all been amazing. I feel very lucky to have given birth at Grimsby hospital, I was part of the poppy/honeysuckle team so Thankyou to them all.
Visited Maternity services on March 2023
Review titled Diana, Princess Of Wales Hospital
Replied on 03 April 2023
Good afternoon Firstly a huge congratulations to you on the birth of your baby! Thank you for taking the time to share your kind words and positive feedback. I will ensure this is shared with the appropriate teams. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled No contact unable to leave a message phone never answered
Rated 5 stars out of 5
by Gary Peck - Posted on 17 May 2023
Urgent referral made 5 days ago. No contact received and their number is never answered and no facility to leave a message
Visited Occupational therapy services on March 2023
Review titled Diana, Princess Of Wales Hospital
Replied on 31 May 2023
Good morning, We're sorry to hear of your experience and that you are unable to make contact with the relevant department. We would really welcome having the opportunity to assist in ensuring you are contacted. To do this we need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Superb Endoscopy
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2023
Wow what can I say, endoscopy unit at Grimsby was superb. I've had an endoscopy before at Scunthorpe but this was such a superb experience (not saying Scunthorpe wasn't but this just tipped it). Yes I had it cancelled a few times but the department made up for that in spades. Greated by a very nice nurse who immediately put me at ease seeingss though I was a bit apprehensive on having the procedure. Went professional through everything, explaining what will happen, the pros and cons of having the procedure and what problems may or may not occur. Had all my stats taken and was taken to a lovely waiting area. Taken into the procedure and greated by the doctor and nurse who fully explained what they were doing and explained on screen where they were and why they were doing. Constantly asked how I was and reassured if I felt a bit worried. I thanked the doctor and nurse for the everything in the procedure as I thought it was done with professionalism and then I was moved into the recovery area. Nurses were great throughout the day, professional and courteous and couldn't do enough for you even with it being on a Sunday. One nurse (sorry I don't remember the name) was so happy within her work she made me smile. So many dark clouds and so many bad reviews about hospitals that I needed to express how superb the whole time was when in the department. Well done to the endoscopy department in Grimsby, thank you for the whole experience seeing as though it's not the greatest thing to go through. 5 stars.
Visited Diagnostic Endoscopy on February 2023
Review titled Diana, Princess Of Wales Hospital
Replied on 10 March 2023
Good morning Thank you for taking the time to share your positive feedback. I will ensure this is shared with the team and your kind words will, no doubt,be well received. We are glad the whole team made it such a positive day as we know these procedures can be worrying. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Not the best experience
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2023
I came to this hospital for my 8 week pregnancy appointment. I was not told where I had to go. I assumed that I would see a sign for ‘Maternity’ somewhere but all I could see was ‘pregnancy advisory services’ which was evidently not the right place when we searched for it. We asked a lady at the ENT desk as there was no one by the main reception. She advised us to go to family services. After about 20 minutes of searching, we asked a paramedic on-site who finally was able to help us and we eventually found it. We were late for my appointment but they had an emergency and were running late themselves so they didn’t seem to mind. I then was asked to take a blood test but the lady who tried was not able to get anything out the first time so she tried again in the other arm and only got a couple of drops out. She asked me if I had drunk anything that morning and tried to claim that I was dehydrated, which I was not. I was sent to another hospital to get it redone a couple days later, the phlebotomist saw the massive bruise on my arm and told me that the lady who tried to take my blood missed my vein. On top of that, she did not put pressure on the wound after taking my blood and just covered them both with a plaster, which is why I end up with a massive bruise a couple days later.
Visited Maternity services on February 2023
Review titled Diana, Princess Of Wales Hospital
Replied on 10 March 2023
Good morning, We're extremely sorry to hear of your experience. If you would like us to look into what happened and respond to the points you have raised we will need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Really efficient department
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2023
I know it's all too common to be critical of the NHS these days but my experience of the gynaecology department, over several years, has been really positive. I believe it is quite possibly the most efficient department in the whole of the NHS. I have attended several different departments at a number of hospitals for various problems but I have found most of them wanting except for this department. The staff at all levels are unfailingly pleasant, sensitive and helpful and the appointments system is efficient and timely. I have nothing but praise, which is well earned. Congratulations!
Visited Gynaecology on February 2023
Review titled Diana, Princess Of Wales Hospital
Replied on 13 February 2023
Good morning Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Long wait but excellent treatment
Rated 5 stars out of 5
by Amanda Palmer - Posted on 02 January 2023
Attended A and E with my husband who started with a UTI on New Year day. We arrived at 11pm to a packed waiting room and waited til 2am before going home as hubby was too ill to sit there any longer. We went back at 6 the following morning and the lady on reception remembered him, he was triaged quickly and saw a doctor who arranged to have him admitted for intravenous antibiotics. Staff are first class, empathetic and caring and doing a brilliant job under difficult circumstances. They are rushed off their feet but still have time for a smile and keep their sense of humour. A Big thank you to everyone at A and E.
Visited Accident and emergency services on January 2023
Review titled Diana, Princess Of Wales Hospital
Replied on 13 February 2023
Good morning Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Amazing.
Rated 5 stars out of 5
by Pauline nunn - Posted on 28 January 2023
I cannot praise the resus team enough.They were amazing and my son is sat here today thanks to them and the icu staff.the care and attention he was given saved his life.i could never thank them enough.
Visited Accident and emergency services on January 2023
Review titled Diana, Princess Of Wales Hospital
Replied on 13 February 2023
Good morning Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled In a&e for 24hours then put out into waiting room
Rated 1 star out of 5
by Susan large - Posted on 17 January 2023
Had to wait at least an hour everytime I asked for pain relief, they didn't give me my normal daily meds.
Visited Accident and emergency services on January 2023
Review titled Diana, Princess Of Wales Hospital
Replied on 13 February 2023
Good morning, We're extremely sorry to hear of your experience. We would really welcome having the opportunity to look into what happened and respond to the points you have raised. To enable us to investigate this further we need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Thank you
Rated 5 stars out of 5
by John Dolman - Posted on 21 December 2022
I have just left hospital after having hip replacement surgery. I would just like to thank everyone who helped me during my stay. I would like to thank the admin staff my surgeon and the theatre team. I would also like to thank all the staff on b7, physiotherapy, and the paramedics who took me home. Thanks again.
Visited Orthopaedics on December 2022
Diana, Princess Of Wales Hospital has not yet replied.
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Review titled Very bad service
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2022
I had scan appointment, and he advised me two wait outside but he didn't told me the right place to wait i was waiting and went two reception two times to ask for what iam waiting and she didn't even check all the time i was waiting and still iam waiting now don't know who gona call the reception dont want to check. Just don't like unfortunately iam cample to come here
Visited Maternity services on October 2022
Review titled Diana, Princess Of Wales Hospital
Replied on 01 November 2022
Good afternoon, We're sorry to hear of your experience. We would really welcome having the opportunity to look into what happened and respond to the point you have raised. To do this we need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
Information supplied by Northern Lincolnshire and Goole NHS Foundation Trust