Ealing Hospital
Uxbridge Road, Southall, Middlesex, UB1 3HWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful staff
Rated 5 stars out of 5
by Jane - Posted on 13 March 2024
From the minute you arrive the staff are warm and welcoming, they explain and help you every step of the way. I felt very at ease and comfortable to ask anything. The two nurses that I had were wonderful. Shame not allowed to name them.
Visited General Surgery on March 2024
Ealing Hospital has not yet replied.
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Review titled Incredible care
Rated 5 stars out of 5
by Dr. Mann - Posted on 27 March 2024
My brother was admitted to the Intensive Care Unit. He was brought in with a stroke. The nurses went above and beyond anything expected.
Visited Acute Internal Medicine on March 2024
Ealing Hospital has not yet replied.
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Review titled Efficient and caring service
Rated 5 stars out of 5
by Lesley Smith - Posted on 11 April 2024
I was treated for a suspected stroke - no previous history. The staff were all efficient and pleasant, explaining each procedure. I was taken by ambulance to Northwick Park after various tests were completed even though I was not presenting with very obvious symptoms . It was later confirmed that I had indeed suffered a stroke. I am extremely grateful and very impressed by the department.
Visited Accident and emergency services on March 2024
Ealing Hospital has not yet replied.
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Review titled Ealing Hospital saved my life - thank you so much
Rated 5 stars out of 5
by Timothy Bowdler - Posted on 25 March 2024
I was brought in to Ealing Hospital at around 3am on Tuesday, March 19th. Having already attended Wexham Park Hospital on the 17th with stomach pain and, following inconclusive tests, I was still not sure of the issue. Within an hour at Ealing a swift diagnosis from a doctor on A&E was reached. It was clear I had a bowel obstruction and urgent action was required. By 1pm I was in Theatre having a laparoscopy at the hands of expert team of which I cannot name on this portal. The operation was a success and I am on the road to recovery. I have to say that a chain of events ensured my survival. The 111 service immediately called an ambulance when I told them my vomit was brown, the A&E department was quick and professional, the aneasthetists and surgery team were brilliant and the staff at South Ward 3 were absolutely wonderful. All the links had to be in place to ensure my survival. It could have been so different. On the 19th I was thinking of trying to 'sleep it off' but I made a decision on the off-chance to call 111. Had I not made that decision I would not be here now. I didn't know that, at best, I had around 12 hours to live. What a wonderful hospital and what a wonderful NHS. Thank you so much. However, I particularly want to thank the Ward staff, the doctor in A&E who diagnosed the problem quickly and the operating team. The ambulance crew were also excellent. I cannot praise everyone enough. As a result of your work, my two young children still have a dad. It's amazing and lovely.
Visited Acute Internal Medicine on March 2024
Ealing Hospital has not yet replied.
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Review titled Ward 7 South staff at Ealing Hospital
Rated 5 stars out of 5
by Parminder Mann - Posted on 31 March 2024
A shout out to all the staff on the Gastrology ward (7 south) at Ealing Hospital. My brother is currently an inpatient there and the staff have gone above and beyond to provide excellent care. What stands out is the kindness they have extended not only to him but to us as a family. Every single member of staff is under tremendous pressure taking care of so many patients with multiple medical needs. But this has not stopped them from seeing patients as their main priority. Deeply grateful for what you have done for my brother. Thank you.
Visited Gastrointestinal and Liver services on March 2024
Ealing Hospital has not yet replied.
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Review titled Truly wonderful nurses
Rated 5 stars out of 5
by Anonymous - Posted on 17 March 2024
Our dear mother has been here over a week, first in A&E, then in two wards. We have met probably 50-60 different nurses and every single one has been incredible. Wonderfully kind and caring to Mum and to us, making her last days peaceful and comfortable. We can’t thank you enough.
Visited Geriatric Medicine on March 2024
Ealing Hospital has not yet replied.
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Review titled Terrible and disorganised practice
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2024
A pre surgery assessment was arranged for my knee surgery so I booked the time off work so I was free for the appointment call but no one called me. I am in disbelief. I tried calling the hospital but they couldn’t put me through to the team so now I don’t know what’s happening with my surgery. After a year and a half of waiting on the waiting list, they just didn’t bother calling me for my pre operation appointment
Visited Orthopaedics on January 2024
Review titled Ealing Hospital
Replied on 08 January 2024
Dear Service User, Thank you for your feedback, although I was very disappointed to read of your negative experience. I am sorry that you faced communication issues. As you may know this platform is anonymous, therefore, we cannot obtain and patient information to send this onto any team or even look into this on your behalf. If this is something you would like to be looked into, then please contact the PALS team with your personal patient details so that they can assist you further. They can be contacted on: LNWH-tr.PALS@nhs.net or 020 8869 5118. We appreciate you taking your time to leave your feedback and I do hope you get information about your surgery soon, Best wishes, Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
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Review titled Caring and professional staff
Rated 5 stars out of 5
by Misha - Posted on 18 December 2023
Honestly I don't know how the staff do it but every single member of the team that treated me or I saw around me gave every patient The care and respect they deserved. I take my hat off to them. I went to urgent care, was transferred to A&E and the to Acute medical care, I encountered the xray team, pharmacists, consultants, nurses and porters. All amazing. Despite being busy, stretched and clearly not have the physically space to treat people. I thought they were organised and I felt they were doing everything they could to see people as quickly as they could. Also witnessed them dealing professionally in the face of abuse from patients. I have luckily never had to use the NHS on this scale and was surprised at how good it was. I would love to thank individuals
Visited Accident and emergency services on December 2023
Review titled Ealing Hospital
Replied on 20 December 2023
Dear Service user, Thank you for taking the time to share your recent experience at Ealing Hospital. Having to be in a hospital can be a very daunting time for many so its lovely to hear the care you received from all teams. I will of course pass your feedback on to those you have mentioned. Thank you again for the feedback and I hope you are recovering well. Kind Regards, Emma Calnan - Patient Experience Officer
Provided by Care opinion
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Review titled Excellent doctores and nurses in A&E
Rated 4 stars out of 5
by Joëlle Randall - Posted on 09 December 2023
We often read negative reviews about the state of the NHS and its hospitals. As a French national I was admitted as an emergency on Friday. The level of competence, care from the doctors and nurses was amazing. Only downside was the 9 hours wait but at the end of the day, it was well worth it. These people work so hard. They deserve our appreciation.
Visited Accident and emergency services on December 2023
Review titled Ealing Hospital
Replied on 11 December 2023
Dear Service User, Thank you for leaving your feedback following a recent visit to Ealing A&E. I am sorry that you needed to come in and hope that you are feeling better now. I will share your lovely words with the team at Ealing to make sure your feedback and their hard work does not go unnoticed. I also appreciate you had a long wait but was happy to read that you were cared for in a positive and reassuring manner. Many thanks again, Best wishes Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
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Review titled Very very slow
Rated 2 stars out of 5
by Dauphine Scott - Posted on 21 September 2023
Had a consultation 11 days ago and still waiting for prescription to be sent to my GP. Continual voicemail and your are 32 in the queue. No call backs, nothing……
Visited Dermatology on September 2023
Review titled Ealing Hospital
Replied on 26 September 2023
Dear Sir/Madam, I am sorry that you are experiencing a delay and lack of communication. Unfortunately as this platform is anonymous we cannot gather much data from your feedback. Therefore if you would like, you can contact our PALS department on LNWH-tr.PALS@nhs.net and someone can look into this for you. I hope this all gets resolved soon Best Wishes, Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
Information supplied by London North West University Healthcare NHS Trust