Eastbourne District General Hospital
Kings Drive, Eastbourne, East Sussex, BN21 2UDContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled A story of Excellence
by Adriansleftelbow - Posted on 22 August 2023
For several days I had been feeling nauseous and under the weather, with a buzzing in my head and a worrying gradual decrease in my resting heart rate from its normal 38-40 (I run 3-4 days a week and walk the other days) to 32-33. My GP advised me over the phone to go to A & E immediately in Eastbourne which I did. I was triaged and upon seeing my pulse was 33 the nurse arranged for me to be seen by the doctors who said I needed to be admitted to the Cardiac Care Ward as they diagnosed Atrial Fibrillation after taking blood, X-raying me and listening to my heart. After a 4 hour wait in Resuscitation a bed was found in the 6 bed CCU ward where I was duly covered in wires and sticky contacts to the machine measuring HR and to a defibrillator. The consultant wanted to observe my stats overnight to see if my HR stabilised as my heart had an irregular beat from the ECGs they had done on me. The next day on his rounds the consultant advised that as there was no improvement he recommended I be given a pacemaker to stabilise the heart and that given junior doctors were on strike the earliest opportunity. Monday came and around 12 midday I was told that the pacemaker would be fitted that afternoon and at 10 to 2, I was wheeled into the "lab", where I was given the procedure under local anaesthetic. The pacemaker crew were absolutely world class every one of them was empathetic and professional and total operation time was around 30' with no pain or discomfort. The only downside was that they did not have Led Zeppelin on their play list. After the Op I was wheeled back to the ward and my fellow patients were astounded that I was back so soon. I was discharged 24 hours later and this morning, Thursday morning I went for my first post Op walk of 2.5 miles with my wife and our collie. The culture at the hospital from porters to lovely caring nursing staff to the consultant to Triage to the pacemaker team was incredibly positive, warm and life affirming. Matron even had a reassuring word with me.
Visited August 2023
Provided by Care opinion
Review titled Eastbourne District General Hospital
Replied on 14 September 2023
Dear Adrian, It was lovely to read such heartfelt feedback and we would like to thank you for taking the time to detail your positive experience of our Cardiology Team. We realise it will have been concerning to have the symptoms you were displaying, and it was therefore reassuring to note that your condition was promptly diagnosed and treated and that you had positive interactions with all staff, whether it was from the porters, nursing or the medical teams. We will ensure your kind words are shared with the teams involved.
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Review titled Excellent department
Rated 5 stars out of 5
by Paula - Posted on 19 September 2023
What a lovely team in the rheumatology department always kind and caring I have had several visits and each time treated in a highly professional manner Thankyou to you all .
Visited Rheumatology on August 2023
Review titled Eastbourne District General Hospital
Replied on 20 October 2023
Dear Paula, We were pleased to receive your kind words regarding the care you receive from our Rheumatology Department on each of your attendances. Thank you for taking the time to leave such positive feedback, which we will share with the team involved.
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Review titled Superb Hospital
Rated 5 stars out of 5
by Cassandra - Posted on 29 August 2023
The hospital have been nothing but incredible to me. I’m a very, very nervous patient and all of the staff were so kind and supportive throughout my procedure and enquiries. Thank you so much to all the staff for making my experience much less painful!
Visited Gynaecology on August 2023
Review titled Eastbourne District General Hospital
Replied on 14 September 2023
Dear Cassandra, Thank you for taking the time to share your experience with us. The Trust strives to provide a high standard of care to all patients and so we were delighted to read that you were treated with kindness and given the support you needed, as this underpins our core values. We will share your kind words with the Gynaecology Team and wish you all the best.
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Review titled excellent service
Rated 5 stars out of 5
by michelle bray - Posted on 07 August 2023
while visiting family in Eastbourne my 88 year old mam had a bad fall . my daughter in law took us to Eastbourne hospital . and I may say staff especially A&E nurses doctors and scan x ray department were absolutely outstanding . even thought they didn't stop they looked after my mother . they went well beyond there hard duties the night staff were fabulous . under payed over worked but couldn't do enough . thank you so much to all how looked after my mam
Visited Accident and emergency services on August 2023
Review titled Eastbourne District General Hospital
Replied on 14 September 2023
Dear Michelle, Thank you for providing such lovely feedback regarding the care your mother received in the Emergency Department at Eastbourne District General Hospital following her unfortunate fall. Please be assured that staff will be made aware of your comments and please convey our best wishes to your mother. We do hope she is making a good recovery following her accident.
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Review titled Hospital environment experience
Rated 3 stars out of 5
by Malcolm M - Posted on 27 August 2023
mickleham ward room 19. ensuite - what it should be, but dated. no toilet seat, no washbasin plug, no hot water came through. no cleaning took place over 48hrs. water stains on ceiling. towel rail not secure - fell off! view from window - grubby 1960s architecture, torn netting, copulating pigeons. view of sky only -through the netting! external light pollution at night, blinds not really effective but room otherwise dark enough and quiet. nursing staff very good. great fun and interaction with one or two in particular. (two nights spent) hailsham ward - shared facilities, potentially with four other male patients. had to ask where toilets were! no male shower facilities had to share with female - bad. no washing facilities in the toilet, very small basin only suitable for hand washing - no plug again! extreme internal light pollution at night - no sleep at all! patient noise as well and, externally, even when dark, noisy seagulls! where were the staff at 2.45am when I went to the loo? nobody visible anywhere. nursing staff very good again except when I first arrived when I should have been shown where the facilities were. environment otherwise "newer". (one night stay - I declined the offer of a second.) food choices good and quality ok. best meal - ham salad with (not very good) chips plus hot lemon sponge and custard - very generous. battered fish goujons the previous night - the batter was "wet" and not crispy, possibly as a result of the "steam cooking" suggested on the menu card. do not steam heat batter!!! the commercially provided "entertainment" system - I used the "free" section. only 5 radio stations - where were r4 ex and classic fm? pathetic! The free tv from 6am till noon - odd that the picture faded into darkness (in both locations) when the operator's ads remained clear and colourful. I would not be paying for that if I were on a longer stay! question - why is michleham ward described as on level three and hailsham on level one when they are both on the same floor?
Visited Urology on August 2023
Review titled Eastbourne District General Hospital
Replied on 15 September 2023
Dear Malcolm, Thank you for your feedback. It is a concern to us that your stay was less than satisfactory. We are undergoing some extensive refurbishment works at present both internally and externally which does impact on the environment. We note your concerns with regards to the netting and external courtyards which is scheduled to be repaired by our contractors. You have shared some concerns with regards to the facilities services and items requiring repair within the areas where you stayed. These will be reviewed and noted via our Estates and Facilities Helpdesk for attention as appropriate if not already reported. We will also be reviewing our cleaning records. We apologise for the inadequate showering facilities on Hailsham Ward; this area was being used at the time of your attendance as an overflow ward due the increased level of patient activity within Michelham Ward. Moving forward Michelham Ward is being relocated to a larger area. It is anticipated that this move will take place within the next two months once the refurbishment of the new ward area for Michelham Ward has been completed. We note your positive comments with regards to food choices and quality and will forward your suggestions with regards to some of the food items on the menu to our Catering Team. Similarly we will share your concerns with regards to the entertainment system with the appropriate management team. It would be useful to understand where you noted the differentials in signage as you correctly state both are on level 3. We did previously make reference to the levels at Eastbourne District General Hospital being lower ground floor, ground floor and level one and may have missed this in our signage somewhere which will need immediate replacement. However, we apologise for any confusion that may have arisen as there is also a level one area within Hailsham Ward, which is not in reference to the location within the hospital. Finally, thank you for your kind comments regard the nursing staff on both ward areas.
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Review titled Capable, competent and pleasant staff.
Rated 5 stars out of 5
by Leigh Baldwin - Posted on 25 August 2023
Stayed in CCU for 11 days. What a lovely bunch of people. Obviously I would never describe my stay as “enjoyable”, however all of the staff made me feel as comfortable as possible and more importantly, gave me confidence in the process.
Visited Cardiology on August 2023
Review titled Eastbourne District General Hospital
Replied on 14 September 2023
Dear Leigh, We recognise how important it is that patients feel confident in the care that they are receiving and we are pleased that this was demonstrated during your admission to the Coronary Care Unit (CCU) at Eastbourne District General Hospital. Thank you for taking the time to provide such lovely feedback and please be assured that this will be shared with the team on CCU.
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Review titled Incredibly Kind and Capable
Rated 5 stars out of 5
by Squid - Posted on 11 August 2023
Laporascopic surgery, I got to meet the anaesthetic and surgical teams beforehand, they explained everything and took my questions (even the silly ones) seriously. Care staff were compassionate, competent and reassuring and took me and my pain seriously. Made a painful and scary experience as calm and comfortable as possible, made me feel like a person not just a job obligation, 100/10. I would like to thank everyone involved.
Visited Gynaecology on August 2023
Review titled Eastbourne District General Hospital
Replied on 14 September 2023
Dear Squid, It was pleasing to receive your feedback in terms of your surgical experience, as we realise that undergoing a procedure of any kind can be very worrying. We are reassured that staff made you feel at ease and took the time to explain what was involved and demonstrated the Trust values of treating patients with respect and compassion. Your positive comments will be relayed to the relevant staff in Gynaecology and Anaesthetics.
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Review titled 9 hour wait, 13 hour wait for treatment.
Rated 2 stars out of 5
by Anonymous - Posted on 29 August 2023
Shocked by the lack of staff and the length of wait at A and E. We had to go out and buy painkillers as there was no one to ask for pain relief for my Mum who had had a fall. She was eventually given treatment after being in there for 13 hours. Appalling. The ladies toilets were both out of order. It felt like a third world hospital. Seriously disturbing.
Visited Accident and emergency services on August 2023
Review titled Eastbourne District General Hospital
Replied on 14 September 2023
We are sorry to learn that your mother had such an extended wait when she attended the Emergency Department at Eastbourne District General Hospital following a fall and that she was not given any pain relief, as this is not the level of care and treatment we aspire to provide. If you would like to discuss this matter further with a member of the Patient Experience Team, then please contact 0300 131 4784 or email esh-tr.PatientExperience@nhs.net
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2023
I could not fault the attention I received from everyone during the afternoon I spent in the waiting ward, the operating theatre and during my departure.
Visited Urology on August 2023
Review titled Eastbourne District General Hospital
Replied on 14 September 2023
Thank you for taking the time to contact us regarding your experience when you attended the Urology Department at Eastbourne District General Hospital. We were pleased that you received an excellent service and will ensure this is relayed to the Urology Team.
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Review titled Beyond excellence
Rated 5 stars out of 5
by Jo Smyth - Posted on 31 July 2023
Amazing A&E staff dealt with my broken and displaced wrist speedily, efficiently and with great humour. In and out within 2 hours on a busy Saturday afternoon. Faultless care and attention from A - nurse and O - doctor. Good old NHS!
Visited Accident and emergency services on July 2023
Review titled Eastbourne District General Hospital
Replied on 12 September 2023
Dear Jo, We would like to thank you for your kind comments. It is reassuring to hear that you received a high standard of care during your attendance to the Emergency Department at Eastbourne District Hospital. We hope you have made a full recovery from your wrist injury and wish to reassure you that your feedback will be shared with staff.
Information supplied by East Sussex Healthcare NHS Trust