Eastbourne District General Hospital
Kings Drive, Eastbourne, East Sussex, BN21 2UDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great service & staff
Rated 5 stars out of 5
by Lan Phi - Posted on 05 June 2023
Your Review: I on going to find the problem few weeks already but still not find the problem yet that is from London where I come from. So now I came here take them only a day to find out my problem & they are constantly update my problem to find out the best medicine for me . And they are still do more scan to find out all the reasons it come up on me. I am so please with all the staffs, doctors at the a & e, amu , cukmere,gastroenterologist, ct scan staffs, the nurses, the cleaning…Actually they are all good & wonderfull Make me want to move to outside London to live soon. Thank you ver much
Visited Gastrointestinal and Liver services on May 2023
Review titled Eastbourne District General Hospital
Replied on 19 July 2023
Dear Lan, Thank you for you sharing your positive experience following your recent attendance to Eastbourne District General Hospital. It is reassuring to hear that you were treated with the standard of care that we aspire to provide and that you felt confident in the care you received. We will share your positive experience with the teams concerned and wish you all the best.
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Review titled Very poor customer service
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2023
Having waited over 5 hours in urgent care we gave up, there were several departments that had nothing to do - xray and phlebotomy were empty when we got there but the staff showed no urgency towards patients. There seems to be a culture of making customers wait for unnecessarily for long periods of time. The reception team were particularly rude and non customer focused. They snapped at us for daring to try and speak to them, they definitely need some better management and retraining to understand that a receptionist is there to deal with customers face to face. It was a very unpleasant experience.
Visited Urgent Treatment Centre on April 2023
Review titled Eastbourne District General Hospital
Replied on 29 June 2023
Thank you for taking the time to leave a message about your experience when attending Eastbourne District General Hospital. We are sorry to learn of the delays your experienced as staff endeavour to see patients in a timely manner. We also apologise that the reception team were rude to you as this certainly does not meet the Trust's standards of treating patients with respect of compassion. We will share your feedback with the Urgent Care team and apologise for your negative experience. If you would like to discuss this matter further with a member of the Patient Experience Team, then please contact 0300 131 4784 or email esh-tr.PatientExperience@nhs.net
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Review titled First class practice
Rated 5 stars out of 5
by Jan Chantler - Posted on 15 April 2023
Can’t thank the staff in A&E enough for their dedication and care when my husband, who has dementia was taken I’ll. Their kindness, humour, and especially patience made the visit less stressful for me.
Visited Accident and emergency services on April 2023
Review titled Eastbourne District General Hospital
Replied on 29 June 2023
Dear Jan, Thank you taking the time to leave your feedback. The Trust is committed to providing support to our dementia patients and their relatives when they attend hospital as we appreciate how difficult and stressful this can be. Please be assured that your kind words will be shared with staff and we wish you and your husband the very best.
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Review titled Outstanding treatment
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2023
I just spent 7 hours in A&E where I received great care from all of the staff I encountered across various departments. I arrived in great pain but with their attentive care left feeling much better and reassured. Given the current circumstances the NHS find themselves in the staff were second to none.
Visited Accident and emergency services on April 2023
Review titled Eastbourne District General Hospital
Replied on 29 June 2023
Thank you for providing such lovely feedback following your attendance to our Emergency Department at Eastbourne District General Hospital. The Trust works hard to provide a high standard of care to all patients, an so we are delighted that this was your experience on this occasion and will ensure your comments are relayed to the Emergency Department team.
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Review titled Fantastic team A&E
Rated 5 stars out of 5
by Julia Armener - Posted on 26 April 2023
My mother of 92 was brought in by ambulance who were so kind and gentle She was seen by time I arrived from the booking in team to nurses doctors porter Everyone of the team went above and beyond After being there 8 hrs not there fault you have to see the endless patients they see always giving a reassuring smile pat on the hand Explaining why the waits so long And still at 2am trying to find a bed smile when they must be mentally drained We both want to say your all amazing And a big thank you When I left at 2am the lovely nurse made me feel my frail mother was in such safe caring hands Thank you all
Visited Accident and emergency services on April 2023
Review titled Eastbourne District General Hospital
Replied on 29 June 2023
Dear Julia, Thank you for taking the time to share your mother's experience with us. The Trust strives to provide a high standard of care to all patients and so we were delighted to read that your mother was treated with respect and compassion, as this underpins our core values. We are also pleased that staff took the time to explain the delays as we recognise how frustrating it can be when the department is busy and we are not able to see patients as promptly as we would wish for. We will share your kind words with the Emergency Department staff and wish you and your mother all the best.
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Review titled Poor Discharge and Treatment
by foxtrotzq76 - Posted on 06 April 2023
My dad unfortunately was rushed in to be treated for a TIA on Thursday however this wasn't diagnosed until the Saturday, after much back and forth over what he was being treated for and the MRI results. From the start his treatment plan and notes were wrong due to assumptions about his condition. It wasn't until we're were finally able to see a doctor on Saturday to go through everything that the scan was looked at properly and a correct diagnosis was made. He was told he was being discharged on Monday yet came home without a treatment plan, tablets to prevent a further TIA or stroke in the future and wrong and missing notes on his discharge papers even though amendments were made on the Saturday. Eastbourne DGH have said they will correct this with the doctor however they are doing this through a doctor that hasn't treated or assessed him.
Visited March 2023
Provided by Care opinion
Review titled Eastbourne District General Hospital
Replied on 30 June 2023
Thank you for taking the time to leave us feedback about your father's emergency admission to Eastbourne District General Hospital. We realise this will have been worrying time for your family and are sorry to learn that there was a delay in your father's diagnosis coupled with a lack of treatment plan on his discharge. Please accept our sincere apologies for your father's disappointing experience, which is not to the standard we aspire to provide. If you would like to discuss your father's admission and treatment further with a member of the Patient Experience Team, then please contact 0300 131 4784 or email esh-tr.PatientExperience@nhs.net
Provided by Care opinion
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Review titled Still waiting, poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 09 March 2023
My husband was discharged a after a stay in CCU with the recommendation for Iron infusion to be arranged by Heart failure team. He has been home over 3 weeks now & the heart failure nurse has told us she is waiting for authorisation from a consultant. She says she has sent emails but still hasn't had a reply. Meanwhile my husband is unable to do anything without being completely out of breath & is virtually sofa bound. I have tried ringing the consultant on his letter to the gp but been unable to talk to him. The secretary I spoke to was going to try & ask him what was happening but I still haven't heard anything? Will try PALS but doesn't sound like anyone has had much luck with them either.
Visited Cardiology on March 2023
Review titled Eastbourne District General Hospital
Replied on 16 June 2023
Thank you for taking the time to provide us with feedback in terms of the aftercare your husband received following his stay in our Coronary Care Unit. We are very sorry to learn that there has been a delay with the medical team authorising your husband's iron infusion and apologise for this, as we can appreciate how frustrating and worrying this has been for you both. We hope you did make contact with our Patient Experience Team - Patient Advice and Liaison Service (PALS), as indicated, and that your husband has now received the appropriate treatment. However, if you are still experiencing problems with your husband's ongoing care, we would encourage you to reach out to our Patient Experience Team. They can be contacted on 0300 131 4784 or email esh-tr.PatientExperience@nhs.net
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Review titled CDU - Procedures/ Practice/ Unprofessional Nurses
Rated 2 stars out of 5
by Andrew J Stevens - Posted on 20 February 2023
After an extended stay in CDU due further testing across weekend, not being fit to discharge my mother was told abruptly by CDU nurse she was being discharged. Still suffering the condition she has been admitted for she asked what the outcome / further treatment - the CDU nurse told her she was being discharged for needing bed. Also the nurse expressed my mother was draining money from the NHS by being in CDU. She asked for a doctor to find out follow on treatment and was told none were available. Additionally my mother signed in / secured her valuables with ward nurse, however on discharge they were not returned to her. On return home (lives alone) she informed me of this. I contacted CDU and asked to investigate and find these recorded items. Initially I was informed by the CDU nurse she had received all items back as part of discharge, I persisted as I knew this was incorrect. On further investigation the valuables where found, I asked why they weren't returned as part of discharge procedure? The CDU nurse stated she wasn't informed that these valuables were held / recorded in the main medicine cabinet on her hand procedure coming on shift. I asked if this was a procedural requirement on hand over, she said it was. I asked her managers contact details and was told to use the PALS complaints - she refused to give her name. I'm yet to discover how I will get her valuables back - not a professional unit - urgently needs review. Unfortunately
Visited Accident and emergency services on February 2023
Review titled Eastbourne District General Hospital
Replied on 26 May 2023
Dear Andrew, Thank you for taking the time to leave us feedback following your mother's experience of care at Eastbourne District General Hospital; we do appreciate it as it is important that we listen to and learn from a patient/relative's experience whenever we can. The Trust works very hard to provide all patients with a high standard of care, and therefore we are both disappointed and concerned that this was not the case for your mother and offer our apologies for this. The comment that was made to your mother is not what we would expect from a member of our staff and will be highlighted to the relevant Head of Nursing. In terms of your mother's valuables, we hope this has now been resolved, however, if you would like to discuss this matter further or any other aspect of your mother's experience with a member of the Patient Experience Team, then please contact 0300 131 4784 or email esh-tr.PatientExperience@nhs.net
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Review titled Very grateful
Rated 5 stars out of 5
by Carol Hicks - Posted on 16 February 2023
I would like to thank the Fracture Clinic for the excellent care I have received over the last 3 months. From reception, X-ray, nursing staff and Consultants I was treated with kindness and professionalism. Thank you all so much I am very grateful to you all.
Visited Accident and emergency services on February 2023
Review titled Eastbourne District General Hospital
Replied on 26 May 2023
Dear Carol, Thank for providing such heartfelt feedback about your care in the Fracture Clinic over a three month period. It was pleasing to read that throughout your treatment pathway you were treated with kindness and professionalism at all levels. We will ensure that your lovely comments are relayed to the entire team in Fracture Clinic, which includes our Radiology Team.
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Review titled Waiting times getting longer instead of improving
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2023
I was here recently with my daughter, waiting time in screen was 5 hours, real time was 7 hours. Possibly diagnostic of scarlet fever (very contegious) make her wait all those hours for 5 minute consultation. On arrival was 10 people in waiting area in total. So, still taking 7 hours!!! Appalling, very disorganised. From calling someone, the person slowly walking towards the doctor...doctor went back in...doctor didn't call anyone else for 15 minutes...saw doctor walking around, then after 20 minutes decided to call same person again without in that wasted time seen another patient. Consultation lasted less than 5 minutes! Last time I came triage nurse took 4 hours to see a patient! At reception said not always is needed to see a patient by triage nurse! This person was on motorcycle accident possibly broken leg and in severe pain. My advise for anybody coming to A and E at Eastboure:- pack a picnic with you, bring phone charger, and bring own painkillers because you might die in pain before you been conforted.
Visited Accident and emergency services on January 2023
Review titled Eastbourne District General Hospital
Replied on 25 April 2023
Thank you for taking the time to tell us your thoughts about our Emergency Department (ED) at Eastbourne District General Hospital when you attended with your daughter in January 2023, as we do appreciate your comments. The Trust works hard to provide a high standard of care to all patients however, you will appreciate that our ED's are seeing increasing numbers of patient attendances for a wider range of illnesses and injuries and coupled with the unpredictability of emergency and life-threatening cases arriving, it does mean the ability of staff to see patients as quickly as they would wish to is affected by these factors. We are sorry that you have had a disappointing experience of our ED, and hope that your daughter is recovering from the symptoms she presented with. If you would like to discuss this matter further with a member of the Patient Experience Team, then please contact 0300 131 4784 or email esh-tr.PatientExperience@nhs.net
Information supplied by East Sussex Healthcare NHS Trust