Eastbourne District General Hospital
Kings Drive, Eastbourne, East Sussex, BN21 2UDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled I cannot thank
Rated 5 stars out of 5
by Sue Matthews-Wallace - Posted on 29 June 2023
….,enough. The treatment, kindness and professionalism I received during my echocardiogram at Bexhill was second to none. This was followed up yesterday, 28/7 by a pre arranged Consultant phone call. I could not have asked for better treatment. Thank you so much.
Visited Cardiology on June 2023
Review titled Eastbourne District General Hospital
Replied on 19 July 2023
Dear Sue, Thank you for taking the time to share your experience with us. The Trust strives to provide a high standard of care to all patients and so we were delighted to read that you were treated with kindness and professionalism, as this underpins our core values. We will share your kind words with the Cardiology Team and wish you all the best.
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Review titled exceeded all expectations
Rated 5 stars out of 5
by Keith - Posted on 30 June 2023
I was in hailsham ward for my prostrate repair called a turp, everyone while I was in that ward made me feel at ease and any pain was carried out to ensure I was very comfortable and any emergencies were handled in a prompt manner. I was more worried about this operation than my open-heart avr surgery in 2017. the anaesthetist discussed a spinal nerve bloock and this was excellent, as no post op nausea at all, and by day 2, no analgesia was needed, so a huge thank you
Visited Urology on June 2023
Review titled Eastbourne District General Hospital
Replied on 19 July 2023
Dear Keith, Thank you for lovely feedback following your recent hospital admission. We recognise how worrying surgery can be for patients and are delighted that staff provided you with the standard of care and communication that we aspire to provide. Please be assured that your positive experience will be shared with Hailsham Ward and the Anaesthetic Department.
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Review titled Good experience, great nurse
Rated 5 stars out of 5
by Marjorie - Posted on 04 July 2023
I brought my husband to A&E following a fall on the seafront, he had 2 large flaps of skin hanging from his arm. We waited for about 90 minutes and were triaged. Then after about another 30 minutes were seen by a fantastic nurse, she cleaned the wound and explained that at 89, his skin is wafer thin, hence this type of injury is expected. The nurse very carefully placed the skin back in place, and dressed the wound. Today he went to the nurse at our gp surgery and she was also amazed at how good it was looking. I hope the nurse gets to see this, thank you very much.
Visited Accident and emergency services on June 2023
Review titled Eastbourne District General Hospital
Replied on 12 September 2023
Dear Marjorie, We were pleased to receive such heartfelt feedback following your husband's recent attendance to the Emergency Department at Eastbourne District General Hospital. We are reassured to learn that you found the nurse who treated your husband to be professional and caring and will ensure that your kind words are shared with her and would like to thank you for taking the time to share your experience with us.
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Review titled First class care received on the ward
by Herindoors - Posted on 04 July 2023
From the moment I entered Litlington ward the care I received was excellent. All the staff were helpful and nothing was too much trouble. I cannot praise them highly enough for their thoughtful and attentive care. It made the wait for my op bearable. Thank you all.
Visited June 2023
Provided by Care opinion
Review titled Eastbourne District General Hospital
Replied on 12 September 2023
Thank you for taking the time to leave your review. We are pleased to read that the care you received was excellent and that staff treated you with kindness and were attentive to your needs. We hope you have made a full recovery following your operation and please be assured that your feedback will be shared with staff on Litlington Ward.
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Review titled Good treatment
Rated 5 stars out of 5
by Jonathan Dollimore - Posted on 10 June 2023
My visit was to endoscopy unit. For a colonoscopy and sigmoidoscopy examination. I ticked the closest dept to this which may not have been correct. Anyway, the treatment was very good. Only a short delay and everyone I met was professional and efficient. I thank them.
Visited Gastrointestinal and Liver services on June 2023
Review titled Eastbourne District General Hospital
Replied on 19 July 2023
Dear Jonathan, Thank you for your feedback regarding your treatment when attending the Endoscopy Unit. The Trust strives to provide a high standard of care to all patients and so we were delighted to read that you found the team professional and efficient. Please be assured that we will share your positive feedback with the team.
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Review titled 5 star in 2020, 5 star in 2023
Rated 5 stars out of 5
by Richard Harris - Posted on 15 May 2023
In early 2020 I had multiple radiology and I was pleased to give a very good review about them. Come 2023 my treatment required a single one which I had last week. As before, all the staff were very professional and yet maintained a very friendly, understanding and patient manner at all times. It is difficult to think how they could be better. As I put in the title, 5 star in 2020, 5 star in 2023
Visited Interventional Radiology on May 2023
Review titled Eastbourne District General Hospital
Replied on 07 July 2023
Dear Richard, Thank you for taking the time to leave another review. It really is appreciated. We are pleased to hear that the standards you experienced in 2020 have been maintained on your re-attendance in 2023. It is always reassuring to hear that our patients are treated with professionalism and kindness in line with our Trust values. We will pass your positive feedback to the Interventional Radiology Department.
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Review titled Wonderful staff!
Rated 5 stars out of 5
by Bethen Blackabee - Posted on 22 May 2023
I was told by 111 to go to A&E for severe tonsillitis, and I‘m so grateful for the help I received. I waited for 3.5 hours in the waiting area, and was seen by two lovely gents to have my bloods taken and take me up to the ward for an IV of steroids and antibiotics. The matron and nurses on Michelham were so good with me, despite being understaffed and not having had a lunch break all day. I was checked on by 4 members of staff whilst on IV and given soft foods to eat after saying how I couldn’t eat due to choking. They were all amazing and I left feelings almost good as Newington comparison to the pain I was in just 7 hours prior. Really grateful for all their help!
Visited Ear, Nose & Throat on May 2023
Review titled Eastbourne District General Hospital
Replied on 07 July 2023
Dear Bethen, Thank you for your kind feedback regarding your interactions with our staff during your attendance to the Emergency Department, Michelham Unit and the Ear, Nose, and Throat Team at Eastbourne District General Hospital. The Trust strives to provide a high standard of care and communication to all patients and so we were delighted to read that you were treated with kindness and compassion as this underpins our core values. We will share your positive experience with these departments.
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Review titled Brilliant care
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2023
We would like to thank the amazing a and e team for their help and care this week , our little person was seen and assisted so quickly and with such care and attention - thank you !
Visited Accident and emergency services on May 2023
Review titled Eastbourne District General Hospital
Replied on 07 July 2023
Thank you for taking the time to leave your feedback. We are delighted to hear that your 'little person' was seen promptly and given brilliant care. Please be assured that your kind words will be shared with the Emergency Department at Eastbourne District General Hospital.
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Review titled Great service & staff
Rated 5 stars out of 5
by Lan Phi - Posted on 05 June 2023
Your Review: I on going to find the problem few weeks already but still not find the problem yet that is from London where I come from. So now I came here take them only a day to find out my problem & they are constantly update my problem to find out the best medicine for me . And they are still do more scan to find out all the reasons it come up on me. I am so please with all the staffs, doctors at the a & e, amu , cukmere,gastroenterologist, ct scan staffs, the nurses, the cleaning…Actually they are all good & wonderfull Make me want to move to outside London to live soon. Thank you ver much
Visited Gastrointestinal and Liver services on May 2023
Review titled Eastbourne District General Hospital
Replied on 19 July 2023
Dear Lan, Thank you for you sharing your positive experience following your recent attendance to Eastbourne District General Hospital. It is reassuring to hear that you were treated with the standard of care that we aspire to provide and that you felt confident in the care you received. We will share your positive experience with the teams concerned and wish you all the best.
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Review titled Very poor customer service
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2023
Having waited over 5 hours in urgent care we gave up, there were several departments that had nothing to do - xray and phlebotomy were empty when we got there but the staff showed no urgency towards patients. There seems to be a culture of making customers wait for unnecessarily for long periods of time. The reception team were particularly rude and non customer focused. They snapped at us for daring to try and speak to them, they definitely need some better management and retraining to understand that a receptionist is there to deal with customers face to face. It was a very unpleasant experience.
Visited Urgent Treatment Centre on April 2023
Review titled Eastbourne District General Hospital
Replied on 29 June 2023
Thank you for taking the time to leave a message about your experience when attending Eastbourne District General Hospital. We are sorry to learn of the delays your experienced as staff endeavour to see patients in a timely manner. We also apologise that the reception team were rude to you as this certainly does not meet the Trust's standards of treating patients with respect of compassion. We will share your feedback with the Urgent Care team and apologise for your negative experience. If you would like to discuss this matter further with a member of the Patient Experience Team, then please contact 0300 131 4784 or email esh-tr.PatientExperience@nhs.net
Information supplied by East Sussex Healthcare NHS Trust