Finchley Memorial Hospital
Granville Road, London, Greater London, N12 0JEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great hospital
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2024
A great front of house team and service from first step to hospital, it makes a big difference. Very lovely lady at main reception, always delighted to speak to. Best screening team leaves a great impression. Quick service, all staff extremely officiant and professional. Highly recommend them! Thank you.
Visited Don't know on April 2024
Finchley Memorial Hospital has not yet replied.
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Review titled Bad behaviour
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2024
The nurse who checked my baby was really rod with me and said I know nothing and I should wait with my 11 months old baby crying for two hours. Anyway after two and half hour they didn’t see my baby girl and I was so worry about her because she couldn’t drink milk for two days and said there is more emergency and we need to wait more two hours. I just want to share my experience. Thanks a lot
Visited Don't know on February 2024
Finchley Memorial Hospital has not yet replied.
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Review titled CT scan
Rated 5 stars out of 5
by Paul Filler - Posted on 09 January 2024
Wonderful service No Waiting Very professional people in your mobile CT scan unit. If you're going to be ill Finchley memorial is the place to be From parking blood testing to the coffee bar it's perfect
Visited Don't know on January 2024
Finchley Memorial Hospital has not yet replied.
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Review titled Very helpful
Rated 5 stars out of 5
by Peter Pickering - Posted on 08 January 2024
Although it was late in the afternoon just before the new year weekend the walk-in Xray team saw me quickly and when she saw something untoward on my lung the radiographer made great efforts to find a doctor to consult; that being unsuccessful she advised me strongly to go at once to Barnet Hospital A&E and sent the picture to them so that they found my triage easy. Please convey my thanks to her.
Visited Don't know on December 2023
Finchley Memorial Hospital has not yet replied.
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Review titled Terrible walk in service
Rated 2 stars out of 5
by JPS - Posted on 29 December 2023
I attended Fincley memorial walk in ctr for a minor procedure. The woman in what i assume is the triage office saw a couple of people with the door open, we could all hear their business. Then a member of staff walked in to her. They sat for at least 5mins talking about their life and saying i pay the rent and my partner pays the bills. Nothing to do with their job whilst sick people were listening and waiting to be seen. Absolutely disgusting behaviour. The manager was not available to complain to... at lunch. I hope these staff read this and are embarrassed. They should be reprimanded.
Visited Don't know on December 2023
Finchley Memorial Hospital has not yet replied.
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Review titled Poor attitude of a member of staff (bloodtest)
Rated 1 star out of 5
by Anonymous - Posted on 31 December 2023
I accompanied by husband of 83 yrs old for a blood test. I was concerned that with a blood profile and ask the staff without any (name badge) to identify her name, does it require an additional specimen tube for that test. The staff with name badge replied abruptly ( I only carried out the test what the doctor asked not from anyone else) After the blood test I wanted to hand in a urine specimen, the urine sample bottle needs (name and nhs no) to be written it. She said she cannot touch the urine specimen and wants my husband to write it himself. She had gloves on and handling all the blood product taken at that time and was filling the request form. I asked her for her name she asked me why. Her behaviour was totally unprofessional. All clinical staff should have name badge, clinically qualified to carry out clinical duties including venipucture for Blood test. I am qualified registered nurse, I have never meet any staff with such attitude.
Visited Don't know on December 2023
Finchley Memorial Hospital has not yet replied.
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Review titled Minor injuries
Rated 4 stars out of 5
by Susan - Posted on 25 November 2023
Great department, was triaged by a lovely nurse, sent me for an X-ray, then saw another lovely nurse who examined my toe & told me i had broken a bone in my toe, was there maybe under 2 hrs, easy to park, clean thank you
Visited Don't know on November 2023
Finchley Memorial Hospital has not yet replied.
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Review titled Worst Blood Test Ever
Rated 2 stars out of 5
by toulon - Posted on 06 November 2023
The blood test lets this unit down. Here for a check up and had a blood test as part of it. Been having blood test for 30 years all over London and never an issue. Toing and froing and so painful in the end. I should have told her to stop. Now I’ve a sore arm and a black bruise. Never ever again. People who can’t do a procedure - should not do it. The rest of the appointment was ok but this left me sore and uncomfortable.
Visited Don't know on November 2023
Finchley Memorial Hospital has not yet replied.
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Review titled Rude staff
Rated 1 star out of 5
by Katie - Posted on 04 October 2023
I arrived at the Urgent Care Centre and unfortunately they were full for the evening but the sign said you could speak to the nurse about alternative treatment options. I approached the receptionist to ask about this who immediately cut me off and directed me to a staff member speaking to some people. I waited for my turn and then when I tried to speak to the nurse she was incredible rude, dismissive and patronising. I tried to ask her for treatment tips and that someone aggravated her. At one point she went "I'm not being sarcastic but" as I pleaded with her to help me figure out how, when and where I could be seen by a doctor. I left in tears. One of the worst medical interactions I've ever had.
Visited Don't know on October 2023
Finchley Memorial Hospital has not yet replied.
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Review titled unworkable outpatient collaborations
Rated 3 stars out of 5
by Anonymous - Posted on 18 September 2023
My elderly mother seemed to have had an appointment this morning and I phoned to confirm but say she would be a bit late. She lives quite far away and wheelchair transport has to be organized. I have health power of attorney I made many phonecalls from 9am onward often no answer. Options did not mention the department I wanted. Eventually I got to a person who suggested a different number, turned out to be a wrong department. Could not tell me more but suggested uclh ophthalmology. It tried but they said my mother not listed. I called Royal Free and was number 43 in the queue. Am still waiting. My mothers appointment is (was) at Finchley Memorial, but your arrangements mean no one there knows about it or can take calls about it. The trust absolutely must make an arrangement that is userfriendly. This is unworkable for patients, creates additional workload for many staff, and ca certainly cause substandard care. I would like to be able to provide useful information for others in this situation but so far have none. i had to remove the word Uclh in capitals because your algorithm will not allow words with all capitals!
Visited Ophthalmology on September 2023
Finchley Memorial Hospital has not yet replied.
Information supplied by Royal Free London NHS Foundation Trust