Finchley Memorial Hospital
Granville Road, London, Greater London, N12 0JEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Ultrasound Appointment
Rated 2 stars out of 5
by CEA - Posted on 15 September 2023
I had an appointment 15/09/23 @ 9.40am I was 10mins late, the gentleman at Reception said he would enquire if I could be seen. He came back saying I would be seen but the radiographer wasn't happy. I waited to be called & upon entering I was told: "You are late for your appointment but I will see you" The nurse was very polite who was in the room as well. I felt taken aback by the hostile attitude. I was told to lay on the bed I went to the bottom of the bed & was spoken to by the radiographer "Why are you trying to make things difficult, come a bit closer?!" More hostility: As a patient, if this is the attitude when someone is late then do not see the person or slot them in later. I have been on time infact early for appointments & have had to wait 15-30mins this is in general not specifically at Finchley Memorial, I think it works both ways. I've always had good experiences over the years at Finchley Memorial so was a bit disappointed today. Thank you
Visited Diagnostic Physiological Measurement on September 2023
Finchley Memorial Hospital has not yet replied.
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Review titled Excellent walk-in service
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2023
I visited this hospital’s walk-in service to receive treatment and advice for my unbearable shoulder pain as my GP was unavailable. The reception team were very welcoming and I was triaged swiftly. The person who saw me was fantastic, they took the time to really listen to me about my pain and review my injury, offered advice and sought to chase-up my treatment with my GP. I really appreciated the personal level of professional care I received. I really felt they did everything they could for me. I only wish I could do more to show my appreciation to the member of staff who saw me other than offering my sincere thanks. I strongly recommend this service (as appropriate).
Visited Don't know on August 2023
Finchley Memorial Hospital has not yet replied.
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Review titled Rude and unprofessional receptionist
Rated 1 star out of 5
by Anonymous - Posted on 24 August 2023
I had a terrible experience with a rude receptionist at the blood test desk who cancelled my appointment and said she couldn’t help me with my blood test forms. It was so difficult to arrange an appointment in the first place and to have it cancelled prevented me from getting the care that I needed, and has ultimately delayed my treatment. Disappointing that our healthcare data is handled by individuals like this - I feel bad for elderly/disabled people who end up not getting the care they need because of unprofessional people like this who don't care about the patients.
Visited Don't know on August 2023
Finchley Memorial Hospital has not yet replied.
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Review titled Terrible treatment in Phlebotomy appointment
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2023
Dismissive, unhelpful, patronising and rude staff on reception and taking bloods in the Phlebotomy department. We were on site for two hours and no bloods taken for my mother in her 70s with lymphoma. Staff were not looking for a solution, they were not succinct about what the problem was. They proceeded to patronise me and keep us hanging around with no intention of seeing us.
Visited Don't know on August 2023
Finchley Memorial Hospital has not yet replied.
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Review titled Stealth car parking charges
Rated 3 stars out of 5
by Anonymous - Posted on 30 August 2023
I visited the drop-in on a Saturday afternoon because my son was unwell. I drove in and saw the sign for 'patient parking only' - as he was a patient, we parked there and quickly went in. I'm shocked now that I have received a 'penalty charge notice' from a private parking company for £85!! I have parked here before with no trouble, the signage is not clear at the entrance and I saw nothing asking 'have you paid' on exit. No barriers, nothing to prevent you from accessing or exiting if you have not paid, but a penalty in the post.
Visited Don't know on August 2023
Finchley Memorial Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Wayne Harris - Posted on 03 August 2023
I had to have CT scan arrived early was seen straight away. All the staff I had contact with were very helpful and polite. Informed all through the scan as to what was to happen and asked if I was in any discomfort and they would stop. Cannot fault the hospital or staff.
Visited Endocrinology and Metabolic Medicine on August 2023
Finchley Memorial Hospital has not yet replied.
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Review titled Went for a CT Scan
Rated 5 stars out of 5
by John O’Grady - Posted on 10 July 2023
First time attending this hospital for a CT scan. Arrived, lots of parking spaces available, used the table to register my car reg for parking permission. Lovely environment, walked into reception was welcomed by the main receptionist who checked to make sure that I had registered my car before directing me to the CT scan checking in desk. Again welcomed by several ladies ( I was the first appointment ) so they knew who I was and used my name! Again directed to the waiting area, it was lovely, so clean, not looking tired like many other hospitals. Was called by a nurse and we chatted as we walked done to the room that houses the scanner, again, very clean, modern looking room with what looked like a state of the art scanner. All the nurses in the room were so helpful and looked happy in their working environment. Was in & out back in my car after 35 minutes. Just wanted to say thank you for my lovely experience this morning and hope that going forward other hospitals end up looking & providing professional and friendly service like I received today at the Finchley Memorial Hospital.
Visited Diagnostic Physiological Measurement on July 2023
Finchley Memorial Hospital has not yet replied.
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Review titled In and out within 30 minutes. Had Blood test and X-ray.
Rated 5 stars out of 5
by Gary W - Posted on 17 July 2023
I'm delighted to report how efficient Finchley Memorial Hospital was this morning. I was asked by my GP on Thursday to undertake blood tests and have an X-ray. I was able to book the blood test appointment for Monday and it took place exactly in the time window booked. Then went around to Walk-In X-ray department and was seen within minutes. All in all, I was in and out of Finchley Memorial Hospital within 30 minutes of arrival! Very impressive. Thank you NHS!
Visited Don't know on July 2023
Finchley Memorial Hospital has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by PaulDavies - Posted on 02 July 2023
Last week I had a small diagnostic procedure to check may abdominal aorta. The medic who ran this procedure was professional ,reassuring, and efficient. The whole experience from parking (free), reception (helpful) and the procedure was very good
Visited Diagnostic Physiological Measurement on June 2023
Finchley Memorial Hospital has not yet replied.
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Review titled Excellent breast screening service
Rated 5 stars out of 5
by A Rose - Posted on 02 June 2023
I attended for a routine mammogram today (1.45pm on 2/6/23) and wanted to send a positive review. The person who undertook the mammogram was efficient, helpful and personable. This helped to make an uncomfortable but essential screening bearable. Thank you for your help and efficient service.
Visited Breast cancer services on June 2023
Finchley Memorial Hospital has not yet replied.
Information supplied by Royal Free London NHS Foundation Trust