Finchley Memorial Hospital
Granville Road, London, Greater London, N12 0JEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by PaulDavies - Posted on 02 July 2023
Last week I had a small diagnostic procedure to check may abdominal aorta. The medic who ran this procedure was professional ,reassuring, and efficient. The whole experience from parking (free), reception (helpful) and the procedure was very good
Visited Diagnostic Physiological Measurement on June 2023
Finchley Memorial Hospital has not yet replied.
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Review titled Excellent breast screening service
Rated 5 stars out of 5
by A Rose - Posted on 02 June 2023
I attended for a routine mammogram today (1.45pm on 2/6/23) and wanted to send a positive review. The person who undertook the mammogram was efficient, helpful and personable. This helped to make an uncomfortable but essential screening bearable. Thank you for your help and efficient service.
Visited Breast cancer services on June 2023
Finchley Memorial Hospital has not yet replied.
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Review titled Post Op- check
Rated 3 stars out of 5
by Anonymous - Posted on 06 July 2023
I recently had a total hip replacement upon discharge from hospital I was advised to visit my GP to have the wound checked and the clips removed. I was very disappointed to discover that very few practises in Barnet provide that service and I was told to go Finchley Memorial. I had to wait nearly 4 hours to be seen by a lovely nurse who was very apologetic about the wait. Sitting on those hard, low chairs was difficult to say the least. I was worried if I went for a tea or visited the restroom I would lose my place in the queue. You’re supposed to tell the receptionist if you do but quite frankly she was quite a foreboding character, didn’t seem to have much empathy with the majority of people. During my wait I witnessed two altercations with patients relatives, who were threatened with security and one person was removed from the waiting room. I really think the receptionist escalated the problem instead of trying to diffuse the situation and I speak as an ex NHS receptionist. Also why can’t post op procedures be given appointments like physiotherapy, blood tests ect. A long wait after a recent operation really isn’t ideal.
Visited Don't know on June 2023
Finchley Memorial Hospital has not yet replied.
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Review titled Breast screening
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
I am very satisfied by the experience. I found the way of handling patients was very organised, the test was quick and results arrived in one week. I was concerned since was my first screening that it would have a long screening and painful instead it was manageable and I was well guided through it.
Visited Breast cancer services on May 2023
Finchley Memorial Hospital has not yet replied.
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Review titled Excellent Care
Rated 5 stars out of 5
by Michael Lewin - Posted on 13 September 2023
In for re-hab following a new Half-hip replacement at Royal Free, repair for damage caused by fall at home. All nursing excellent; the re-hab Physios even better: Daily workouts, supervised, targets explained; even a Home Visit to ensure facilities are suitable for continued re-hab. Food choices very good. We are exceedingly lucky to have access to this great Hospital.
Visited Mobility and falls services on May 2023
Finchley Memorial Hospital has not yet replied.
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Review titled Parking
Rated 5 stars out of 5
by Anonymous - Posted on 26 May 2023
I visited the Hospital with my wife on the 10th May 23, whom was having treatment. I registered my car registration number on the hospital parking machine as required and have today, Friday 25th May 2023, received a parking charge notice. Has this happened to other users of the car park recently, as clearly the system does not appear to be registering all vehicles? I am of course appealing.
Visited Don't know on May 2023
Finchley Memorial Hospital has not yet replied.
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Review titled Blood test
Rated 1 star out of 5
by Pamela - Posted on 02 June 2023
I went to the hospital for a blood test, but upon reaching the reception, I was informed by the staff that I needed a printed paper form in order to proceed. I explained that I didn't have a printed form and wasn't sure where to obtain one. I asked if there was any way to print the form, but the staff member didn't have an answer. She explicitly stated that if I didn't have the paper within 10 minutes, they wouldn't be able to accommodate me for the test. Frankly, it's quite disheartening that in 2023, a time when we should be striving to reduce waste and enhance convenience, I'm being required to have a printed form just to get a blood test. Additionally, it's hard to comprehend how a hospital could enforce such a policy that denies people their necessary medical tests. It's truly baffling.
Visited Don't know on May 2023
Finchley Memorial Hospital has not yet replied.
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Review titled Terrible admin
Rated 1 star out of 5
by Malik Ibrahim - Posted on 15 April 2023
Invited me for a 15/04/2023 1530 appointment. Sent a text confirming. Phoned me two days before to confirm I will be attending. Day before sends me a text confirming date and time. I arrive promptly only to be told I have wasted an hour on a bus and they made a mistake with my appointment. Terrible. Avoid. Their admin is a shambles.
Visited Diagnostic Physiological Measurement on April 2023
Finchley Memorial Hospital has not yet replied.
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Review titled Parking
Rated 5 stars out of 5
by John Tebb - Posted on 29 April 2023
arrived for my Covid booster, concerned to arrive on time and didn’t notice Parking instructions. fined £80 for stay of 25 mins. no problem with great hospital services. Jon Tebb
Visited Don't know on April 2023
Finchley Memorial Hospital has not yet replied.
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Review titled Awful in every way
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2023
Located in the middle of nowhere the experience starts with a sign at the entrance confirming you have 3 hours free parking. Two weeks later you receive a £50 fine as located in the corners are signs telling you to log in at the front desk. It goes without saying when you stop there to ask directions the staff fail to advise logging in. My doctor now requires a blood test , I go on line and no appointments for at least 5 weeks. This hospital is an absolute disgrace and the NHS not much better
Visited Breast cancer services on March 2023
Finchley Memorial Hospital has not yet replied.
Information supplied by Royal Free London NHS Foundation Trust