Freeman Hospital
Freeman Road, High Heaton, Newcastle Upon Tyne, Tyne and Wear, NE7 7DNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Doctors professional & superb Nursing Staff-ENT:Out-Patients
Rated 4 stars out of 5
by Anonymous - Posted on 18 September 2023
I cannot thank you enough for the superb care I received in the ENT Out-patient department at the Freeman. I do actually think the doctors there may have saved my life. From the moment I walked in I was confident in the staff. Exceptionally well greeted by the front desk. SHO and Registrar both took enormous care in looking at me and prescribed what I think was the most appropriate treatment. Given tea and a sandwich and a pot of orange juice. The nursing staff were so polite and immaculate. Well done everybody.
Visited Ear, Nose & Throat on August 2023
Review titled Freeman Hospital
Replied on 20 September 2023
Thank you for taking the time to leave your feedback regarding your recent experience in the ENT outpatient department at the Freeman Hospital. We are pleased to hear that you received superb care and attention from all staff. We will forward your kind feedback to the directorate, who will share with the team involved in your care.
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Review titled Smokers at every entrance cigarettes inside doorways
Rated 3 stars out of 5
by Anonymous - Posted on 01 September 2023
Great nursing staff and Dr's, but sadly the grounds are a smokers paradise. I decided to walk around the hospital to get some freshair but struggled to find somewhere that did not have several people smoking outside at any entrance. There is no one enforcing the "smoke free" policy. I have seen people on three occasions smoking before they leave the hospital, cigarette butt's can be seen inside doorways. The whole situation is pointless without enforcement and fines, children have to walk past people smoking before going for treatment.
Visited Lung cancer services on August 2023
Review titled Freeman Hospital
Replied on 04 September 2023
Thank you for taking the time to leave your feedback regarding your recent experience attending the Freeman Hospital. We are pleased that you found all of the staff great but we are sorry to hear your feedback related to smoking on site. As you will be aware the Trust does have a smoke and vape free policy which should be adhered to by all patients, staff and visitors. We do have regular communications to remind all visitors to the grounds about the policy and will continue to raise awareness of the smoke free rule. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Freeman day treatment centre
Rated 5 stars out of 5
by Susan pegg - Posted on 25 July 2023
From start to finish every single member of staff was amazing, made me feel so relaxed before and after my op, from booking in to leaving, couldnt do enough for you, i highly recommend day treatment centre so thankyou all
Visited Breast cancer services on July 2023
Review titled Freeman Hospital
Replied on 30 August 2023
Thank you for taking the time to leave your feedback regarding your care in the new Freeman Day Treatment Centre. We are pleased that you found the experience so positive. We will forward your feedback to the directorate, who will share with the team involved in your care.
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Review titled Marvellous people.
Rated 5 stars out of 5
by steven jones - Posted on 01 June 2023
I’ve been in the ENT dept for the past few days on an emergency admission, during this time I’ve been more than impressed by the attitude, professionalism, and work ethics of the entire team. Nothing has been any trouble for them at any time of the day. A great job by great people, I’d like to say a big thank you to them all.
Visited Ear, Nose & Throat on June 2023
Review titled Freeman Hospital
Replied on 05 June 2023
Thank you for taking the time to leave your feedback on your experience at the ENT department at the Freeman Hospital. We are pleased that you were impressed by the professionalism and attitude of the staff and that nothing was a trouble for them at any time. We will forward to the directorate, who will share with the team involved in your care.
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Review titled Amazing Team.
Rated 5 stars out of 5
by Karen iveson - Posted on 30 May 2023
I can’t thank all the staff on ward 27 enough. They were kind, caring, very friendly and answered any questions to put your mind at rest. They were also very professional and fantastic at what they do. I really can’t praise all the staff enough. Thank you so much.
Visited Cardiothoracic surgery on May 2023
Review titled Freeman Hospital
Replied on 31 May 2023
Thank you for taking the time to leave your feedback regarding your experience at the Cardiothoracic Services, Freeman Hospital ward 27. We are pleased that you found the team to be professional and caring and were able to put your mind at rest. We will forward your feedback to the team who will share with the team involved in your care.
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Review titled Well looked after
Rated 5 stars out of 5
by Andrew R Helme - Posted on 16 September 2023
Went in on a Thursday for a lower lung removal due to cancer. Was operated on the next day and I was home by the following Tuesday. From medical, nursing, domestic and student all the staff were fantastic. Cheerful, professional, attentive and caring. It made the whole surreal experience of a hospital operation and stay a lot easier.
Visited Lung cancer services on May 2023
Review titled Freeman Hospital
Replied on 20 September 2023
Thank you for taking the time to leave your feedback regarding your recent experience having surgery at the Freeman Hospital. We are pleased that you found all of the team to be professional, caring and attentive and we hope that you are recovering well from your surgery. We will forward your feedback to the directorate, who will share with the team involved in your care.
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Review titled Pulmonary rehabilitation team
Rated 5 stars out of 5
by Rose and Clare - Posted on 14 May 2023
My mother and I have just recently attended the pulmonary rehabilitation on Wednesday and Friday for the last 7 weeks my mother has improved and I will be continuing the exercises the course was excellent and the team were excellent 10 out 10 and thanks
Visited Physiotherapy on May 2023
Review titled Freeman Hospital
Replied on 15 May 2023
Thank you for taking the time to leave your feedback regarding your mother's experience at the pulmonary rehabilitation the Freeman. We are pleased that you found the course and team to be excellent. We will forward your comments to the directorate, who will share with the team involved in your care.
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Review titled Amazing
Rated 5 stars out of 5
by Samantha bass - Posted on 17 April 2023
This is from my dad and my family. My dad michael bass is currently on ward 9 at freeman hospital and is on going rehabilitation from his stroke he had in January this year. Could I just say how amazing the physiotherapist and occupational therapist have been, they have brought my dad back from the brink of death, they have taught him how to live again, how to adapt and they have helped him from being bed bound to hoisted to being able to step transfer which us as a family and the doctors thought would be impossible due to the severity of his stroke. My dad is becoming more independent and more confident with the help of the amazing staff. This physio and OT department in our eyes are the most important people. Undervalued and are always behind the scenes but do the most important work. From the bottom of our hearts thank you, thank you for all your amazing dedication to your job without you this would be a very sad world. Thank you for giving my dad his life back and thank you for just being you. We can not get over the progress he has made and none of this would be possible without you. Not all hero’s wear capes.
Visited Physiotherapy on April 2023
Review titled Freeman Hospital
Replied on 19 April 2023
Thank you for taking the time to leave your feedback regarding the care of your dad at the Freeman hospital. We are pleased that he has received amazing ongoing care from the team and he has regained his independence and confidence. We will send your feedback to the department who will share with the team involved in his care.
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Review titled excellent service
Rated 5 stars out of 5
by Kevin Strong - Posted on 17 April 2023
on the 14th, April 2023 at 8.45 am i had to see a nurse for consultation. She was the most delightful person you could ever meet, She was respectful, knowledgeable, extremely caring and made me feel as though i was important to her. i left that Urology treatment feeling on top of the world. So thank you thank you thank you. That young lady deserves every accolade possible.
Visited Urology on April 2023
Review titled Freeman Hospital
Replied on 19 April 2023
Thank you for taking the time to leave your feedback regarding your care at the urology department at the freeman hospital. We are pleased that you had a positive consultation with the member of our team, who was respectful and caring. We will feedback to the department who will share with the team involved in your care.
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Review titled Wonderful Staff
Rated 5 stars out of 5
by Anne Seifipour - Posted on 23 April 2023
I wish I could leave 10 stars for these wonderful people in Ward 10 who created a positive, caring, professional environment for all patients in their care. I felt very safe in their hands & in no doubt I was receiving the best care I possibly could. Everything was explained clearly. Every member of staff always had time to answer questions. If an individual couldn't answer it they would get someone who could, always giving you their time. I was never patronised which is very important as you are getting older. It was un uplifting experience being there created by the top notch staff which must speed up recovery. The food was very good too! Thank you all!
Visited Ear, Nose & Throat on April 2023
Review titled Freeman Hospital
Replied on 24 April 2023
Thank you for taking the time to leave your feedback regarding your care at the ENT department at the Freeman Hospital. We are pleased that you found the staff on ward 10 create a positive caring environment for patients, always having time to answer questions. We will forward your feedback to the directorate, who will share with the staff involved in your care.
Information supplied by The Newcastle Upon Tyne Hospitals NHS Foundation Trust