Frimley Park Hospital
Portsmouth Road, Camberley, Surrey, GU16 7UJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Frimley Park Hospital.
Reviews
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Review titled Wonderful care
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2023
I recently had a c-section at Frimley Park and was extremely worried and nervous about it never having had surgery or anaesthetic before! The whole team made me feel so at ease and relaxed which made the experience amazing! Don't get me wrong- recovery was really hard and by no means an 'easy way out' but I'm really thankful for the doctor recommending a c-section and for the team for making me so comfortable in a particularly uncomfortable and scary time.
Visited Maternity services on August 2023
Review titled Frimley Park Hospital
Replied on 29 September 2023
Dear Anonymous, Thank you very much for taking the time to share your story – it is lovely to hear that you were so well looked after and advised. I will share your story with the maternity team who will appreciate receiving your feedback. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Colonoscopy
Rated 4 stars out of 5
by Lynn Shaw - Posted on 09 August 2023
Overall everything went well, but did have some issues. 1. I am only short and found it difficult to get onto the trolley which was set to the lowest setting but still too high for me, more particularly after the procedure it was very painful getting off! 2. During my procedure a water pump broke, which was disconcerting and not really explained to me what was going on. 3. Finally, the process was painful throughout, so would have been nice to have the option for more pain relief. I hope these points can be addressed with improvements in patient care procedures and training, but again want to say overall the staff were excellent and very caring.
Visited Gastrointestinal and Liver services on August 2023
Review titled Frimley Park Hospital
Replied on 04 September 2023
Dear Lynn, Thank you for taking the time to leave feedback following your procedure. Receiving such constructive feedback is useful and I will share it with the team who will use it to improve things going forward. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled haematology results
Rated 4 stars out of 5
by chris chapple - Posted on 18 July 2023
I had a series of blood tests on 15th June. I have had no results. I would appreciate the results and their significance.
Visited Haematology on July 2023
Review titled Frimley Park Hospital
Replied on 19 July 2023
Dear Chris, Thank you very much for your comment. I am unable to respond to you directly on this but I have passed your message to our PALS team. Please contact them on fhft.palsfrimleypark@nhs.net and they will be able to help you. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Lovely care for a 2 year old
Rated 5 stars out of 5
by Laura nv - Posted on 26 July 2023
Oh how I cannot express my gratefulness for the amazing team in the Emergency Department, the Pediatric Assessment Unit and the Children's ward enough. We had a scary situation where our little girl was unwell but all the care we have received was incredible. Most nurses and doctors took their time to explain exactly what they are doing, why they are doing it and what the possible outcomes will be. In no other medical service have I ever experienced this much time and patience given towards the patients. My girl also was treated like a little royalty :) They were addressing her directly, being playful and even taking blood and putting in a cannula was done in a way my 2 year old was not scared. The Children's ward is equipped with a playroom which is out of this world. Overall our experience was really heartwarming and we felt in good hands from the minute we stepped into the building
Visited Children's & Adolescent Services on July 2023
Review titled Frimley Park Hospital
Replied on 04 September 2023
Dear Laura, Thank you very much for taking the time to share your, and your daughter’s, experience of the paediatric care system and teams at Frimley Health. It is always lovely to receive such feedback and to know that our teams looking after patients are successfully delivering the care they strive to every day and that patients and their families have such positive experiences. I will share your feedback with the teams involved who will be happy to know how much their care and effort is appreciated. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Excellent service
Rated 5 stars out of 5
by James mason - Posted on 10 July 2023
I had an accident treading on a piece of glass on the ball of my foot, it bled profusely and because it would not stop bleeding friends helping me decided to call an ambulance, the ambulance came in under half an hour stopping outside my house, three medics tried to stop the bleeding but they decided that I needed to go to frimley hospital to check there was no glass in the wound, when we arrived at the hospital I received prompt treatment and after an X-ray my foot was bandaged and I was given a tetanus jab and discharged, I would like to thank the ambulance crew and the A and E staff for their excellent professional help and I can’t thank them enough,
Visited Accident and emergency services on July 2023
Review titled Frimley Park Hospital
Replied on 13 July 2023
Dear James, Thank you very much for taking the time to share your recent experience of the ED at Frimley Park Hospital. It is lovely to know that you were so well looked after – I will share your feedback with the team who I know will appreciate it. I trust your foot is healing well. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled The most top professionals
Rated 5 stars out of 5
by Frank Yu Kwan Yuen - Posted on 12 July 2023
I been the A&E fifths time in 2023. Staff are friendly, helpful and Happy to doing their jobs for 100% stress patients. People going to A&E are suffering , smile and Happy will make life easier. Top Star Frimley Pk Hospital.
Visited Accident and emergency services on July 2023
Review titled Frimley Park Hospital
Replied on 13 July 2023
Dear Frank, Thank you very much for taking the time to share your review of the care and experience in the ED at Frimley Park Hospital. It is lovely to hear that you have been so well looked after by the team and appreciate their care. I will share your feedback with them and I know they will appreciate it. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Poor practice
Rated 1 star out of 5
by William Alexander - Posted on 27 June 2023
My daughter was admitted with a vaginal bleed to accident and emergency. She is disabled, has autism and no one seems to care. Seen by gynaecology and they were to give her medication to stop bleeding to be re-examined. Some 3 hrs later no te-examination. Not the way to treat someone who is disabled and doesn’t have tre confidence to speak for herself. No one picks up the phone to give you any information. Frustrating.
Visited Accident and emergency services on June 2023
Review titled Frimley Park Hospital
Replied on 29 June 2023
Dear William, Thank you very much for your feedback regarding your and your daughter’s recent visit to Frimley Park Hospital. Please accept my sincere apologies on behalf of the Trust that your experience was so poor and clearly fell far short of what you should expect from Frimley Health. I will pass your feedback to the teams involved in your daughter’s care who will use it to improve patient care. If you would like to discuss the experience further please contact fhft.palsfrimleypark@nhs.net who will be best placed to help you. With sincere apologies again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Great practice - my 1st visit to FPH
Rated 5 stars out of 5
by Anonymous - Posted on 29 June 2023
Thank you for all your help during my visit to a&e. The waiting area is a bit chaotic because if lack of space but the staff were amazing. I was admitted to the acute monitoring unit. The staff were very thorough. At last my continuing health problems are now being investigated. Thanks to the wonderful doctors, nurses & staff.
Visited Accident and emergency services on June 2023
Review titled Frimley Park Hospital
Replied on 30 June 2023
Dear Anonymous, Thank you very much for taking the time to share your recent experience of care at Frimley Health. I am delighted to hear that your care was so good and that you were so well looked after. I will share your feedback with the teams involved in your care who will appreciate hearing how much you appreciated their care. I hope you continue to make a full recovery. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Professional treatment and kind care
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2023
I visited A&E for an extreme allergic reaction. Every single one of the staff who treated me were kind, professional, knowledgeable and helpful. Including the porters and assistants. Particularly want to commend the trainee nurse who did my bloods and the lead nurse who treated me; I was anxious and scared about having the allergic reaction but the lead nurse put me at ease and got me treated swiftly and carefully. I was kept in for a few hours for tests, observation and treatment before being discharged with a home treatment plan and medication.
Visited Accident and emergency services on June 2023
Review titled Frimley Park Hospital
Replied on 29 June 2023
Dear Anonymous, Thank you very much for taking the time to write to share your recent experience of care at Frimley Health. It is lovely to know that the care you received in the ED at Frimley Park was of the standard we strive to deliver to every patient every day. Thank you again for sharing your story. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Not an experience l was expecting
Rated 5 stars out of 5
by Maria Jones - Posted on 27 June 2023
Came for a flexible sigmoidoscopy today and having never had any form of procedure wasn't sure what to expect but l had to leave a review because they couldn't have made it any nicer.I was so relaxed that l didn't even use the gas and air.Everything was explained.Thanks so much to all involved.
Visited Gastrointestinal and Liver services on June 2023
Review titled Frimley Park Hospital
Replied on 29 June 2023
Dear Maria, Thank you very much for taking the time to leave this feedback about your recent experience at Frimley Park Hospital. It is lovely to hear that your experience was so positive and that your care was so good. I will share your feedback with the team involved with your care who will appreciate hearing how much the professionalism and care has had such a positive impact on your experience. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
Information supplied by Frimley Health NHS Foundation Trust