Frimley Park Hospital
Portsmouth Road, Camberley, Surrey, GU16 7UJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Exceptional Maternity Team
Rated 5 stars out of 5
by Stacy Stander - Posted on 27 May 2023
I would like to send my sincerest thanks to every single person who helped deliver my daughter via emergency C-section on Sunday morning and helped care for me and her afterwards. Having a C-section within two hours of being admitted to the labour ward was not something we were expecting at all but the team kept myself and my husband so calm throughout the whole experience and we constantly felt reassured, informed and as though myself and our baby were in the best possible hands. I was extremely nervous and scared but the manner in which the team spoke to me and helped keep me (and my very husband!) calm throughout everything is something that I will forever be grateful for! Every single person that we were in contact with on the labour ward, during surgery and in postnatal care was wonderful and I do not have one bad thing to say about Frimley Park Hospital’s maternity care. I would recommend this hospital to anyone expecting a baby as I do not think it is possible to receive better care anywhere else. Thank you, thank you, thank you everyone for bringing our baby girl in to this world safely! You are all absolutely amazing!
Visited Maternity services on May 2023
Review titled Frimley Park Hospital
Replied on 06 June 2023
Dear Stacy, Thank you very much for taking the time to write such a lovely story about your recent experience of maternity care at Frimley Health. I am delighted that you were all so well looked after and the team involved – with whom I will share your feedback – will also appreciate hearing how much their care meant to you. I hope you are recovering well and enjoying life with your newest family member. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Lack of awareness and empathy
Rated 3 stars out of 5
by Anonymous - Posted on 05 May 2023
I recently attended the EPU after bleeding/abdominal pain while approx 8 weeks pregnant. The first time was for an ultrasound where I was told that she couldn’t see a pregnancy. I then saw the nurse for a blood test who explained either it’s too early to see or there’s been a miscarriage. She was actually nice and asked if I had any questions. She booked me in for another blood test in 48 hours. After my appointment, bleeding became worse so I had an idea of what was happening which was very upsetting. I went back for my blood test - I had wait a long time for a short appointment - I knew what was going on so found it distressing being back there. I called that evening for my results and was told my hormone levels were significantly lower than the first blood test. At no point has anyone said ‘really sorry you’ve had a miscarriage’. I was asked to go in another time for a 3rd blood test. When I asked why and if there was any point they said ‘just to make sure it’s all gone’ which I assume is the pregnancy hormones. I went back for a 3rd blood test and I was told ‘your hormone levels are coming down nicely’. I found the staff I encountered during this experience to be polite but lacked empathy and awareness of what they were saying. I appreciate they see this all the time but from my perspective this is my first pregnancy that I’ve just miscarried. Thankfully I have a good support network but not everyone has that. At no point was I directed to any advice or support on miscarriages or given information about trying again etc. Maybe I should’ve asked - I don’t know. I work in the medical field as an emergency responder so having this experience was disappointing.
Visited Obstetrics And Gynaecology on May 2023
Review titled Frimley Park Hospital
Replied on 09 May 2023
Dear Anonymous, Thank you very much for taking the time to share your recent experience of care in the EPU. Please accept my sincere apologies on behalf of the Team and the Trust that the care you received fell short of what you should have expected. I have shared your feedback with the team who will use it to improve training in order to try to ensure that no other patients have a similar experience. Thank you again for sharing your experience. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled No follow up
Rated 2 stars out of 5
by Caroline - Posted on 18 May 2023
My elderly mother was brought into the hospital on 15th April after having a mini stroke, she was kept in overnight then sent home. She went back for a Mri scan on the 19th April with the results supposedly being sent on the her doctor. We have heard absolutely nothing since and after a lot of chasing and phone calls to the surgeons office and doctor, she has had an appointment come through for July! I really hope nothing happens to her while she is waiting for this date. Absolutely appalling zero follow up care for a vulnerable patient.
Visited Don't know on May 2023
Review titled Frimley Park Hospital
Replied on 26 May 2023
Dear Caroline, Thank you very much for taking the time to get in touch and let us know about your mother's situation. Please accept my sincere apologies on behalf of the Trust that your mother has not had the level of care you would like her to have had and for the apparent issues with communication with and from Frimley Health. I am unable to comment on your mother's case however the PALS team at Frimley Park - fhft.palsfrimleypark@nhs.net - are best placed to to help you. I hope your mother's case is resolved soon. Thank you again for getting in touch, Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Excellent Care In Accident & Emergency
Rated 5 stars out of 5
by Clive Nuttall - Posted on 03 May 2023
I had a bad fall in the garden, and my right leg on the shin bone had a serious wound and a lot of blood was lost. Was taken to A&E by ambulance, from that moment onwards everything done by the Nurses was with care and attention to detail, checked me out throughly had tetunus jab, xrays, ecg, and finally the wound was cleaned up and stitches were put in. I only have praise for all the A&E Staff who looked after me.
Visited Accident and emergency services on April 2023
Review titled Frimley Park Hospital
Replied on 09 May 2023
Dear Clive, Thank you very much taking the time to share your recent experience of the care you received in the ED at Frimley Park. It is reassuring to know that your care was so good – I shall share your feedback with the team responsible. Thank you again for your feedback. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Disjointed and substandard care
by sigmapg95 - Posted on 21 April 2023
My parent was admitted to surgical ward F8 at Frimley as an emergency. In my view, the care they received was disjointed and substandard. Over several days the consultant they were under changed multiple times and it was never clear which one was in charge. There was one very poor incident where they started vomiting (large amounts) and choking. I called for help but no-one was around. I pressed buzzer. Nothing. I dashed to nurses station and asked the sister-in-charge for help and ran back, expecting to be followed or someone to be sent. No nurse came. I dealt with the vomiting and choking and went and asked again, buzzer still also unanswered. After a total of 10 minutes, a staff nurse finally came to find the patient covered in vomit and no-one helping. There was no obvious other emergency in the ward at this time. When it came to discharge, there was very poor communication from nursing staff and they discharged from the bed and ward before the final consultant review.
Visited April 2023
Provided by Care opinion
Review titled Frimley Park Hospital
Replied on 24 April 2023
Dear sigmapg95, Thank you very much for sharing your familiy’s recent experience of care at Frimley Health. Please accept my sincere apologies on behalf of the Trust for the situation you and your parent encountered – this is not the quality of care Frimley Health aims to deliver. I have shared your feedback with the team on the ward. I am unable to do anything more in this public forum (particularly without knowing more details) – however, if you would like to progress this case please contact the PALS team on fhft.palsfrimleypark@nhs.net. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Care
Rated 5 stars out of 5
by john morley - Posted on 07 April 2023
Please convey my thanks to the A&E staff after I staggered into A&E on Tuesday in intense pain due to a kidney stone. Their calm, rapid and organised response (particularly the consultant A&E on duty) was much appreciated.
Visited Accident and emergency services on April 2023
Review titled Frimley Park Hospital
Replied on 11 April 2023
Dear John, Thank you very much for taking the time to get in touch about your recent experience with Frimley Health – it will be my pleasure to share your message with the team who will I know appreciate your thoughts. I hope you are feeling much better now. Thanks and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Excellent service
Rated 5 stars out of 5
by Ann Ludlam - Posted on 02 May 2023
I had a heart attack Saturday night the service of the ambulance crew amazing and swift into cardiology were there was a surgical team waiting to see what was wrong one artery 99 percent blocked inserted a stent cardiologist team swift and kind reassuring me everything would be fine.Short stay in the ccu ward with amazing nurses and staff also very kind now back at home recovering from my traumatic medical condition.Thank you for saving my life I’m eternally grateful.These people are amazing hard working and caring
Visited Cardiology on April 2023
Review titled Frimley Park Hospital
Replied on 03 May 2023
Dear Ann, Thank you very much for getting in touch to share your experience. It’s lovely to know that your experience was so good and that you were so well looked after – and so quickly. I will share your comments with the CCU team who will I know be pleased to hear their care was so appreciated. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Patient Advice Line
Rated 2 stars out of 5
by Anonymous - Posted on 20 April 2023
I have tried to ring your patient advice line several times and it just rings and rings and is never answered. It also does not go to answerphone. I need help with a medical problem and advice and the very service you tout which is supposed to help patients is not being answered. Please Help me.
Visited Don't know on April 2023
Review titled Frimley Park Hospital
Replied on 21 April 2023
Dear Anonymous, Thank you very much for taking the time to get in touch. Please accept my apologies on behalf of the Trust for the issues you have had. We are aware of some issues with our phone lines and we are working to monitor and resolve them so welcome feedback such as this. I will share your feedback appropriately with the teams involved however please feel free to email fhft.palsfrimleypark@nhs.net who might be able to progress your issue. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Very very poor
Rated 2 stars out of 5
by Paul Morris - Posted on 18 April 2023
My father in law has very very bad feet he also suffers from parkinsons he is a type 2 diabetic on 2 occasions in the past 2 weeks he's been sent to the hospital by a visiting paramedic due to his extreme pain this last time which was yesterday sent by the paramedic who stated that due to cellulitis he needed more antibiotics he was on a weeks course but was coming to the end he's also been waiting for about a month for pain relief to be prescribed but this hasent happened either it is hard to see a 70 year old city in pain anyway the doctors at the hospital decided that he did not need any further antibiotics and didn't offer pain relief then sent home disgusting service today he contacted his doctor who said he could not understand why the hospital didn't give more antibiotics so his doctor has now issued another course my father in law has one foot where the whole heel has fallen apart showing internal flesh and the other foot is not as bad but going the same way this makes walking extremely painful he has a nurse visit at home ever other day to change the dressings on both feet who have all the correct dressings for a very bad open foot but yesterday the hospital could not dress the feet properly as they didn't have the correct dressings as they were the A/E department the whole family are extremely worried about his health and no body seems to want to help in fact the only people that help are the visiting district nurses who send recommendations for treatment and its ignored totally
Visited Accident and emergency services on April 2023
Review titled Frimley Park Hospital
Replied on 19 April 2023
Dear Paul, Thank you very much for taking the time to write and share your family’s ongoing experience of care at Frimley Park. First of all please accept my sincere apologies on behalf of the Trust for the situation that you describe. Secondly, as I am sure you can appreciate, I am unable to comment on your father-in-law’s situation in a public forum such as this. Please contact the Patient Advice and Liaison team – PALS – by email at fhft.palsfrimleypark@nhs.net and they will be able to support and advise you. Thank you again for letting us know about this case – I hope the PALS team are able resolve the situation. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Thank you
Rated 5 stars out of 5
by Val Jones - Posted on 11 April 2023
I was taken to the department with unexplained bruising and a worrying lump. From reception onwards I was met by friendliness and professionalism. Thank you all so much.
Visited Accident and emergency services on April 2023
Review titled Frimley Park Hospital
Replied on 12 April 2023
Dear Val, Thank you very much for taking the time to leave this review of your recent experience at Frimley Health Foundation Trust. It’s lovely to hear that your experience was so positive – I will share your feedback appropriately within the Trust. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
Information supplied by Frimley Health NHS Foundation Trust