Frimley Park Hospital
Portsmouth Road, Camberley, Surrey, GU16 7UJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Frimley Park Hospital.
Reviews
-
Review titled Patient Advice Line
Rated 2 stars out of 5
by Anonymous - Posted on 20 April 2023
I have tried to ring your patient advice line several times and it just rings and rings and is never answered. It also does not go to answerphone. I need help with a medical problem and advice and the very service you tout which is supposed to help patients is not being answered. Please Help me.
Visited Don't know on April 2023
Review titled Frimley Park Hospital
Replied on 21 April 2023
Dear Anonymous, Thank you very much for taking the time to get in touch. Please accept my apologies on behalf of the Trust for the issues you have had. We are aware of some issues with our phone lines and we are working to monitor and resolve them so welcome feedback such as this. I will share your feedback appropriately with the teams involved however please feel free to email fhft.palsfrimleypark@nhs.net who might be able to progress your issue. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Very very poor
Rated 2 stars out of 5
by Paul Morris - Posted on 18 April 2023
My father in law has very very bad feet he also suffers from parkinsons he is a type 2 diabetic on 2 occasions in the past 2 weeks he's been sent to the hospital by a visiting paramedic due to his extreme pain this last time which was yesterday sent by the paramedic who stated that due to cellulitis he needed more antibiotics he was on a weeks course but was coming to the end he's also been waiting for about a month for pain relief to be prescribed but this hasent happened either it is hard to see a 70 year old city in pain anyway the doctors at the hospital decided that he did not need any further antibiotics and didn't offer pain relief then sent home disgusting service today he contacted his doctor who said he could not understand why the hospital didn't give more antibiotics so his doctor has now issued another course my father in law has one foot where the whole heel has fallen apart showing internal flesh and the other foot is not as bad but going the same way this makes walking extremely painful he has a nurse visit at home ever other day to change the dressings on both feet who have all the correct dressings for a very bad open foot but yesterday the hospital could not dress the feet properly as they didn't have the correct dressings as they were the A/E department the whole family are extremely worried about his health and no body seems to want to help in fact the only people that help are the visiting district nurses who send recommendations for treatment and its ignored totally
Visited Accident and emergency services on April 2023
Review titled Frimley Park Hospital
Replied on 19 April 2023
Dear Paul, Thank you very much for taking the time to write and share your family’s ongoing experience of care at Frimley Park. First of all please accept my sincere apologies on behalf of the Trust for the situation that you describe. Secondly, as I am sure you can appreciate, I am unable to comment on your father-in-law’s situation in a public forum such as this. Please contact the Patient Advice and Liaison team – PALS – by email at fhft.palsfrimleypark@nhs.net and they will be able to support and advise you. Thank you again for letting us know about this case – I hope the PALS team are able resolve the situation. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Thank you
Rated 5 stars out of 5
by Val Jones - Posted on 11 April 2023
I was taken to the department with unexplained bruising and a worrying lump. From reception onwards I was met by friendliness and professionalism. Thank you all so much.
Visited Accident and emergency services on April 2023
Review titled Frimley Park Hospital
Replied on 12 April 2023
Dear Val, Thank you very much for taking the time to leave this review of your recent experience at Frimley Health Foundation Trust. It’s lovely to hear that your experience was so positive – I will share your feedback appropriately within the Trust. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled poor care
Rated 2 stars out of 5
by Anonymous - Posted on 20 April 2023
surgical ward f8 was too busy, understaffed and nurses and care assistants did not come even when required for urgent difficulties. communication was poor.
Visited Vascular surgery on April 2023
Review titled Frimley Park Hospital
Replied on 24 April 2023
Dear Anonymous, Thank you for taking the time to share your story. Please accept my sincere apologies on behalf of the Trust – this is not the standard of care we aim to provide, nor is it the type of situation patients should expect to encounter when they visit Frimley Health. I have shared your feedback with the ward team. If you would like to take more direct action and follow your situation up please email the PALS team at this email address: fhft.palsfrimleypark@nhs.net. With sincere apologies again, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust fhft.patientexperience@nhs.net
-
Review titled Kind and compassionate staff
Rated 5 stars out of 5
by Lucy Hall - Posted on 14 March 2023
I presented to A&E today as I was having a miscarriage. Everyone I came into contact with today was kind, compassionate and made an effort to make a very traumatic experience for me a little easier. In particular, the two A&E nurses who looked after me and the staff in the EPU. I am so grateful for the care I received. Thank you so much.
Visited Accident and emergency services on March 2023
Review titled Frimley Park Hospital
Replied on 15 March 2023
Dear Lucy, Thank you very much for finding the time to think about sharing your story especially at such a upsetting time. It is lovely to hear that you were so well cared for, looked after, that our colleagues were so kind and that you were well treated. I will share your comments with the teams involved so they know how much they are appreciated. Thank you again and Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Visit to A&E with severe chest pain
Rated 5 stars out of 5
by David R - Posted on 09 March 2023
My thanks to all whose paths I crossed in A&E last night/this morning.....All the Doctors and Nurses I met were exceptional....They listened, asked many questions and their professionalism soon put me at my ease....Thank you once again, from a very satisfied, if sore customer- David R
Visited Accident and emergency services on March 2023
Review titled Frimley Park Hospital
Replied on 10 March 2023
Dear David, Thank you very much for taking the time to let us know about your recent experience in ED at Frimley Park. I am delighted your experience was so positive and that the care you received from the teams looking after you was so good. I will share your feedback with the teams involved. Tanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Lovely and caring staff
Rated 5 stars out of 5
by Amber - Posted on 25 March 2023
Whilst staying on the Antenatal Ward I was treated with such care and compassion. Staff members made sure to introduce themselves as well as informing me on what to expect for the day time routine. Even when the ward was busy, all staff ensured people’s needs were attended to whilst remaining a positive attitude. I definitely chose the right hospital for my pregnancy journey.
Visited Maternity services on March 2023
Review titled Frimley Park Hospital
Replied on 28 March 2023
Dear Amber, Thank you very much for taking the time to leave such lovely feedback about your recent experience at Frimley Health. It is lovely to know how much your time spent with us meant to you and I will share your feedback with the team who will enjoy hearing how much their care has meant to you. Thank you again for sharing your experience. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Great Maternity Team
Rated 5 stars out of 5
by Jasmine - Posted on 25 April 2023
Frimley Park had an absolute amazing maternity team all the way from my booking appt to the delivery of my son. They were extremely helpful all the way through and very accommodating to my needs (moving house midway through and completely being in a new county). The midwives work so hard to give us the best experience and they really did. Very well informed throughout my induction followed by great staff throughout a horrible labour and a lovely postnatal team, when my partner had to leave after visiting hours were over in the post natal ward- they offered to look after my little one so I could get some sleep. Thank you so much for your care throughout the 41 weeks!
Visited Maternity services on March 2023
Review titled Frimley Park Hospital
Replied on 03 May 2023
Dear Jasmine, Thank you very much for taking the time to share your story of the maternity team at Frimley Park. It is lovely to know that you felt so cared for and benefitted from the professional compassion of our amazing maternity colleagues. I will share your feedback with the team who will be pleased to know that their work is so appreciated. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Hip replacement
Rated 5 stars out of 5
by Andrew Joslyn - Posted on 09 April 2023
A service to be proud of, from Pre op, very attentive and profession then on to the theatre. The team put me at ease and off to sleep, a fantastic job was done, I would like to thank the team for their hard work. I was kept in recovery for around 9 hours with minor complications, I believe I got the best 2 nurses for my duration. Both nurses stayed by my side the whole time. I found both on facebook and thanked them personally. I was then transferred to f5 and onto f6 all the staff were attentive I was treated with dignity and respect the whole time, what more could you ask. Finally a big thank you to the physio team, I was caught wandering with my frame, so I was fast tracked and discharged within 4 hours. So a big thank you to all involved in my care, its a pity I cannot name names.
Visited Orthopaedics on March 2023
Review titled Frimley Park Hospital
Replied on 11 April 2023
Dear Andrew, Thank you very much for taking the time to share your recent experience of care at Frimley Park. It is lovely to read how well care for you were and how positive your experience was. I hope your recovery is continuing at pace! Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Horrendous treatment on f9 ward
Rated 1 star out of 5
by Sally Hodgkinson - Posted on 25 March 2023
My 22 year old daughter has been in hospital for 3 days in horrendous pain; a very high temperature; very low blood pressure and keeps passing out. She has been told for the last three days that she needs a scan and an ultrasound, but still waiting. She is deteriorating quite quickly and despite asking repeatedly to see a doctor, no one has been to see her. I am refusing to leave the hospital now until someone does. It is appalling
Visited Gastrointestinal and Liver services on March 2023
Review titled Frimley Park Hospital
Replied on 28 March 2023
Dear Sally, Thank you very much for contacting us to let us know of your, and your daughter’s experience at Frimley Health. Please accept my sincere apologies on behalf of the Trust for the situation in which you as a family find yourselves. This is not the standard of care Frimley aims to deliver. I have shared your feedback and comments with the ward and have received reassurance that this your daughter’s situation is being actively investigated and followed up. You will understand that I cannot comment further in this forum, however, if you would like to contact the PALS team on fhft.palsfrimleypark@nhs.net or fhft.patientexperience@nhs.net we will be able to assist you further. Once again please accept my sincere apologies that this has happened and be assured that my colleagues on the ward are actively engaged in trying to resolve these issues. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
Information supplied by Frimley Health NHS Foundation Trust