Frimley Park Hospital
Portsmouth Road, Camberley, Surrey, GU16 7UJContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled AF in A&E
Rated 5 stars out of 5
by Roger Sharp - Posted on 17 February 2023
I arrived via ambulance on blue lights at lunchtime. The paramedics told me exactly what to expect and they were spot on. I was greeted by the A&E team, who despite being under pressure from all corners, were kind, polite, efficient and ‘to the point’. Each of them knowing their role and fulfilling it to the max. I was monitored and cared for in A&E for approx 11hrs before being allocated a bed. All the while being constantly told how my condition was being treated and what was happening. They also took the time to inform my wife of proceedings as well. As requested, no names will be mentioned but if you were on the a&E team on st Valentine’s Day afternoon, working away on my AF, then I thank you with all my heart (which is still working) if you were on the team then I hope this finds its way to you because you deserve it. An extension of this thanks also goes out to the paramedics before the event and the aftercare received after A&E in the CCU. Many thanks to you all.
Visited Accident and emergency services on February 2023
Review titled Frimley Park Hospital
Replied on 20 February 2023
Dear Roger, Thank you very much for taking the time to share the story of your recent care experience at Frimley Health. I am delighted that your experience was so positive and that you were so well looked after. I shall of course share your feedback with my colleagues who will appreciate it and enjoy hearing how much their care has meant to you. Thank you again for your time and your words. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Gobsmacked at the treatment I received.
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2023
I have spent a lot of time in a&e in the last few months due to an ongoing heart condition which is debilitating my life. I often have agonising chest pains and blackouts. The nurse checked me quickly and was placed on a trolley in the hallway. 6 hrs later I was seen by a doctor. She greeted me by aggressively putting the bed up whilst I was asleep. It made me jump and took me a minute to wake up and she kept telling me to hurry up. Long and short of it she said there's nothing she can do and told me to go home and cardio will be in touch. Well that's all well and good but both of my recent telephone appts never happened. Nobody called. Her response was 'well that's not my problem they were busy.' I'm sorry but it's just not good enough. I have daily blackouts and have no quality of life. I asked if I could see someone else as I was visibly inconsolable and this caused me to have a mental health crisis. I practically begged her in tears for help. She said no, it's not her problem and 'what do you expect me to do' is what I was met with. Everyone is told to speak up when they need help, why did I have to fight so hard to get some help. No point in writing to pals as I've already got another complaint from months ago where they attempted 11 times to get a cannula in, without using fresh needles each time. I could understand if it was an emergency but this was 3 hours after I was admitted but that's another story. Due to what I'm going through I had a breakdown in a&e and asked to speak to the psych team. The rude doctor said 'it's a long wait just go home' great. Thanks for the support. I asked her what do I do, where do I turn to get some help. My gp is waiting on instruction from cardio - who don't seem to ever stick to their appointments and never answer their phone. I was in crisis. Eventually the psych team saw me. And they were excellent and despite the doctor saying there's nothing they can do, they did help. Why do you have to fight so hard to get help. It's not fair. We don't want to be stuck in a corridor vulnerable with no privacy. We need help. Not to be shamed, humiliated and embarrassed by a rude doctor. Kindness costs nothing. The doctor promised cardio we're going to call me this morning. Well, as always, no phone call and no answer. I am in desperate need, I cannot work, drive, be left on my own for long in case I have a black out / seizure and no matter where I turn in frimley park I am left with constant unanswered questions, rudeness and humiliation. Not to note this all happened in a corridor for everybody to hear and see. I wasn't the only patient appalled by this doctors attitude. They may be burnt out, short staffed and stretched but to be so down right nasty is appalling. The only good thing about it are the lovely nurses who came to comfort me after this happened. The doc was wearing a bodycam so I'd love for someone to watch that and see how that doctor is treating vulnerable and sick patients. It's shameful.
Visited Accident and emergency services on January 2023
Review titled Frimley Park Hospital
Replied on 27 January 2023
Dear Anonymous, Thank you very much for taking the time to share your recent experience of the care provided by Frimley Health. This is a very uncomfortable review to read and the first thing to say is please accept my sincere apologies that your experience was so poor. What you describe is not the attitude, nor levels of care and service Frimley Health strives to deliver. I appreciate your comment “No point in writing to pals as I've already got another complaint from months ago” but if you want to make a formal complaint about this episode they will be treated as two separate cases. As I am sure you appreciate I am unable to discuss the specifics of the incident in this forum however please email fhft.patientexperience@nhs.net and we will pass your details to teams who will be able to investigate the matter further. I am keen that we – as a Trust – do as much as we can to rectify, as much as we can, your personal situation, and to learn from your experiences to ensure no-one else has a similar experience. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust fhft.patientexperience@nhs.net
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Review titled Amazing Staff, thank you.
Rated 5 stars out of 5
by Jim Darling - Posted on 09 January 2023
Your Review: My wife was admitted to A and E, and what greeted us was a scene of chaos, it didn't look good. However we were calmly booked in, details taken, and asked to wait. The department was well over capacity and it seemed at some points that there were more "visitors" than patients which put a lot of stress and pressure on the staff trying to deal with the sick and injured. They performed brilliantly, completely calm and assuring. Even when a patient passed out on the floor, the rapid response and caring attitudes meant that patient was quickly assessed and moved to a treatment room without fuss or alarming anyone waiting. We were referred to the AeCU for further tests, and the care we had was exemplary. AeCU was calm, and it was immediately obvious how everyone in the department worked as a team. More like a family in fact! Despite requiring about 3 different departments to assess my wife, she was dealt with as fast as possible with minimum delay and maximum care. As was every single person that came into AeCU. My wifes nurse, was just fantastic. Reassuring, understanding, listening. Our receptionist must also be called out for making sure the hospital records and systems were up to date in full, and for the VeRY welcome cup of tea she made us both! This hospital is a shining example of why we need to support our NHS, and the people who work in it. Thank you, from the bottom of my heart for all you did, my wife is now well again, we are so grateful.
Visited Accident and emergency services on December 2022
Review titled Frimley Park Hospital
Replied on 10 January 2023
Dear Jim, Thank you very much for taking the time to write and let us know about your and your wife’s recent experience in the ED and AECU at Frimley Health. I am delighted to learn that what you saw and experienced demonstrated the level of care and commitment that colleagues at Frimley Health strive to successfully deliver every day – despite the clear pressures on services. It is lovely also to know that the care delivered has resulted in your wife’s successful recovery. Thank you again for your feedback which I shall share with the teams involved. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Wonderful staff
Rated 5 stars out of 5
by Graham - Posted on 07 December 2022
I was admitted via A&E for intense abdominal pain. Was well looked after with pain killers in A&E and admitted to a ward in fairly quick time. They gave me a CT scan around 2am and I was seen and treated by a doctor later that morning. They identified and solved the issue quickly, including communication with the surgeon in London who had recently worked on me. Always very busy, yet kind and compassionate. Thank you.
Visited Accident and emergency services on December 2022
Review titled Frimley Park Hospital
Replied on 09 December 2022
Dear Graham, Thank you very much for taking the time to share your recent experience at Frimley Health. It is, as ever, lovely to hear from patients whose experience has been so positive and it is reassuring to hear that everything worked so well for you and that you were able to benefit from the care and compassion our teams strive to deliver every day. I will share your feedback with the relevant teams. Thank you again for your time and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Having a polypectomy under general anaesthetic
by SEZZYD - Posted on 10 March 2023
A scan picked up a polyp and I was invited to have a hysteroscopy without anaesthesia. I didn't read up too much about the procedure, just read the leaflet given to me. Wow, it proved intolerable painful. They couldn't even get properly through my cervix. They tried twice and then said it wasn't happening and offered me a general anesthetic. Within 12 days I was back in hospital in Day Surgery. I had the procedure and it's been relatively painless, no real bleeding and a fine fine team of doctors and nurses cared for me. However it's worth remembering that a GA has a profound affect on the body. I felt pretty rough for 3 hours afterwards. I think my salivary glands stopped working and I needed anti-sickness meds. However if you find gynaecological investigations unpleasant and painful you can ask to have it done under GA. If you've got a polyp you must have it removed and it's only 18 hours after my op and I feel reasonably good. Huge thanks to Frimley Park hospital in Surrey.
Visited December 2022
Provided by Care opinion
Review titled Frimley Park Hospital
Replied on 10 March 2023
Dear SEZZYD, Thank you very much for taking the time to leave this feedback - we really appreciate it. While I am sorry that the initial procedure was not completed successfully it is great to know that your second experience less than two weeks later was much improved. I will share your feedback with the teams involved. Thanks again for your time. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
Provided by Care opinion
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Review titled Fantastic maternity care
Rated 5 stars out of 5
by Evangeli Stamou - Posted on 03 January 2023
I had an elective c-section and everyone was so supportive and kind. The operation was smooth and the aftercare of me and my baby was great! Best experience ever.
Visited Maternity services on December 2022
Review titled Frimley Park Hospital
Replied on 10 January 2023
Dear Evangeli, Thank you very much for taking the time to let us know about your positive experience at Frimley Health. I am delighted that your care was so good and I shall share your feedback with the team. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Dissatisfaction with doctors
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2022
My daughter has been suffering from severe abdominal pains. On Sunday 27/11 she called 111 who advised we go to a&e at Frimley. We were sent home after a brief review. On Tuesday 30/11 when still in pain she again called 111 who again advised we go back to a&e. I must add the nurses on both these visits were fantastic. On the second visit my daughter was admitted. She was on strong medication including morphine. My daughter had numerous tests and an ultrasound. The pain never stopped but as they couldn’t find anything wrong they discharged her even though she is in more pain than when she arrived. I find it completely unacceptable and just want to vent
Visited Don't know on December 2022
Review titled Frimley Park Hospital
Replied on 09 December 2022
Dear Anonymous, Thank you very much for taking the time to share your family’s recent experience at Frimley Health. Please accept my sincere apologies on behalf of the Trust for the situation your daughter experienced and, as a parent, I fully understand your desire to vent. I will share your feedback with the team in ED who might perhaps take some comfort from the fact that the nursing care was so positive. However, without more details, beyond that I am unable to do very much. If you are able to let the team know more specific details by emailing: fhft.patientexperience@nhs.net then we will be able to look into the situation and circumstances more fully. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Why was I worried?
Rated 5 stars out of 5
by Harry Hodge - Posted on 15 November 2022
Attended the eye ward at Frimley to have cataracts removed. Arrived on time and was promptly seen to by the reception staff.They explained all parts of the process from start to finish and my worries melted away.The surgery team were just as friendly, helpful and giving full explanation of procedure so nothing came as a surprise, the surgery took 25 minutes, I arrived at the ward at 16.30 and was out by 18.30, now two weeks after op and my sight has improved dramatically, so pleased with end result but also with the sheer professionalism of all staff,can't thank you enough.
Visited Cataract Surgery on November 2022
Review titled Frimley Park Hospital
Replied on 16 November 2022
Dear Harry, Thank you very much for taking the time to share your recent experience of the ophthalmology service at Frimley Health. It is always lovely to hear such positive feedback and to know that patients are receiving the care we strive to deliver every day. Thanks again for your feedback which I will share with the team who looked after you. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled A follow up appointment needing treatment/surgery for hip pain
by Elderly in pain - Posted on 15 November 2022
I was seen by one of the consultant team who appeared to me to be having a bad day. I am elderly with health issues and in a lot of pain. Their first words to me were are you prepared to die? I had to ask them to repeat their question, which they did. I am aware that I am at risk because of health issues but their harshness, I would consider sadistic, made me feel like going home and committing suicide. They would not engage with any questions and got rid of me as quickly as they could by sending me for further hip x-ray. Following x-ray I waited, then I asked one of the assistants what would happen next, they spoke to the doctor, and came back to me and said There is no change, they don't need to see you. I was later collected by patient transport, who were very kind and helpful, and taken home. I have no idea what will happen next. I don't know what alternatives there are to hip replacement surgery. Having worked all my life and paying National Insurance why do I feel I was treated with such disdain?
Visited November 2022
Provided by Care opinion
Frimley Park Hospital has not yet replied.
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Review titled Faultless
Rated 5 stars out of 5
by Phil - Posted on 14 December 2022
I was taken to Frimley Park after suffering a heart attack. Three stents were in place within an incredibly short time of my arrival and I was in the CCU for a few days afterwards. My care could not have been any better. All the staff were friendly and so caring. Everyone took time to explain my treatment and were completely faultless in every respect. I cannot thank them enough.
Visited Cardiology on November 2022
Review titled Frimley Park Hospital
Replied on 16 December 2022
Dear Phil, Thank you very much for taking the time to leave this lovely feedback about your recent experience at Frimley Park. It is always good to know that patients are in receipt of the best possible care and have good experiences while they are with Frimley Health. I will share your feedback with the team who will, I know, be delighted that your experience of their care was so positive. Thank you again. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
Information supplied by Frimley Health NHS Foundation Trust