Frimley Park Hospital
Portsmouth Road, Camberley, Surrey, GU16 7UJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent care and skilled treatment
Rated 5 stars out of 5
by JS Shoreham - Posted on 24 January 2023
I was admitted for a partial nephrectomy.The treatment by the staff though they were very busy from the ancillary to the Top consultant were excellent . I can't Thank Them enough; they were all friendly, skilled and very professional at all times. I make a small monthly donation to Medicine sans Frontiers and increased it a little to express my thanks and a token of gratitude for the excellent care I received and to help people that don't have access to the care that we are fortunate to have.
Visited Urology on November 2022
Review titled Frimley Park Hospital
Replied on 27 January 2023
Dear JS Shoreham, Thank you very much for taking the time to share your recent experience of Frimley Health. I am delighted to hear that your experience was so positive and that you were so well cared for and looked after by staff at all levels. I will share your feedback appropriately. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Very very poor
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2024
A relative of mine had to go to A&E due to the fact that his catheter was blocked. Arrived round about 9pm ish and wasnt seen till 5am ish the following morning. My Relative was in so much pain and left him to suffer. My Relative also had to be hoisted as they were wheelchair bound and they did not have a hoist as they couldn't find one.
Visited Accident and emergency services on November 2022
Review titled Frimley Park Hospital
Replied on 21 May 2024
Dear Anonymous, Thank you very much for taking the time to share your, and your relative’s experience of Frimley Health. Please accept my apologies for having taken some time to acknowledge your feedback and further, please accept my apologies on behalf of the Trust that the experience was so poor. I will share your feedback with the ED team who will use it to identify opportunities to improve the patient experience and I hope that if you and/or your relative need to use ED again your experience/s will be much improved. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled The Hospital & all members of staff saved my life.
Rated 5 stars out of 5
by John Aris - Posted on 23 November 2022
I was in Frimley Park Hospital for a procedure but when seen by the Surgeon he spotted that I was not well. He had me moved to A & E where I was seen without delay. I was moved to another room & talked to by a Doctor. He then gave me an electric shock which saved my life. After that a stent was cleared & I was placed on the Cardiac ward. The service, kindness I received was better than I had ever received before. I would like to commend all of the satff for their kind, knowlegable service which allowed me to survive & live the remainder of my life. I have never experienced such marvelous treatment from such friendly efficent doctors, nurses &m indeed all staff. Finaly my thanks go out specifically to a nurse Praju, for her efforts with regards to the issue of my take home medicines. In conclusion may I commend this hospital & their staff for letting me return to hopefully a normal old age. Long live the NHS & especially Frimley Park Hospital & all its staff.
Visited Cardiology on November 2022
Review titled Frimley Park Hospital
Replied on 25 November 2022
Dear John, Thank you very much for taking the time to share your story on this forum. It is always lovely to receive positive feedback about a patient experience – but in this case it is doubly so given the positive outcome of such observation and subsequent treatment and care. Reading your feedback has left me with a smile on my face! I will share your feedback with the teams involved who will be reassured to know their care meant so much to you. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Brilliant
Rated 5 stars out of 5
by Julia Westwood - Posted on 15 November 2022
This department is amazing, staff are friendly and professional , they explain each step of the way and why you need to do the exercises set out. They have always been on time. Awesome job
Visited Physiotherapy on November 2022
Review titled Frimley Park Hospital
Replied on 15 November 2022
Dear Julia, Thank you very much for taking the time to leave such lovely feedback about your experiences with Frimley Health. It is always reassuring to receive such comments and I will share them appropriately with the team involved. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Exemplary Care for my father
Rated 5 stars out of 5
by Jackie Ribeiro - Posted on 11 November 2022
My father received the best of nursing care following an extensive stroke. He was looked after for 5 weeks. Having been a nurse it was obvious to me that he was in the best of hands. He was treated with respect and the staff updated us regularly despite being very busy. The dedicated on call physio team also made him more comfortable when he became congested. The staff on the isolation ward were also kind and caring in his final few days. The whole family would like to thank you all from the bottom of our hearts.
Visited Stroke on October 2022
Review titled Frimley Park Hospital
Replied on 14 November 2022
Dear Jackie, Thank you very much for taking the time to share your family’s recent experiences at Frimley Health. It is really lovely to know that the care your father received was so good and that you were reassured that he was being so well looked after. I will share your feedback with the Teams involved in looking after your father who will, I know, appreciate hearing how much their care meant to both your father and the family. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Exemplary Care
Rated 5 stars out of 5
by Jackie Ribeiro - Posted on 11 November 2022
My father received exemplary nursing care following an extensive stroke during the last few weeks of his life. We would like to thank the nurses, doctors and physios who were compassionate and caring.
Visited Stroke on October 2022
Review titled Frimley Park Hospital
Replied on 14 November 2022
Dear Jackie, Thank you very much for taking the time to share your family’s recent experiences at Frimley Health. It is really lovely to know that the care your father received was so good and that you were reassured that he was being so well looked after. I will share your feedback with the Teams involved in looking after your father who will, I know, appreciate hearing how much their care meant to both your father and the family. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Caring staff
Rated 5 stars out of 5
by Pauline - Posted on 09 October 2022
Thankyou to all the extremely caring staff in a&e who have a very difficult job l they were so kind and caring especially the lovely nurse who stitched my knee.
Visited Accident and emergency services on October 2022
Review titled Frimley Park Hospital
Replied on 11 October 2022
Dear Pauline, Thank you very much for taking the time to write to let us know about your recent positive experience in ED at Frimley Park – it’s always lovely to hear when a patient has been well looked after. I will share your feedback with the team who will, I know, appreciate reading it. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Amazing service
Rated 5 stars out of 5
by Jan Vinall - Posted on 06 November 2022
My husband had a stroke caused by a blockage in the right carotid artery on the 5th October 22. Within 13 days he had all the tests and the operation on the 18th Oct. The surgeon rang me at home right after the operation and gave me the information and the reassurance.Frimley Park Vascular team you are amazing as are the stroke outreach team . I cannot find the words to thank you enough.
Visited Vascular surgery on October 2022
Review titled Frimley Park Hospital
Replied on 11 November 2022
Dear Jan, Thank you very much for taking the time to share your, and your husband's, recent experience at Frimley Health. I am delighted to hear that your husband’s care, and the communication with you, was so good. I will share your feedback with the teams involved who will, I know be reassured to hear that your experience was so positive. With many thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Thoroughly well looked after.
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2022
The reception team were really kind, the staff nurse on triage (who im not allowed to name im told!) was really caring and sorted me some pain relief. Xray and review in short order despite being really busy. couldnt have asked for more, thank you all.
Visited Accident and emergency services on October 2022
Review titled Frimley Park Hospital
Replied on 31 October 2022
Dear Anonymous, Thank you very much for taking the time to write to share your recent experience at Frimley Park Hospital. It is reassuring to know that you received – and appreciated – levels of care that Frimley Health strive to deliver to every patient. I will share your feedback appropriately and know that the teams involved will appreciate it. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Efficient and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 04 September 2022
I was refered to the opthalmology dept by my optician. I was seen within 30mins. by the ophthalmologist. She confirmed the options findings and was given laser treatment to reattach my retina. Thank you
Visited Ophthalmology on September 2022
Review titled Frimley Park Hospital
Replied on 05 October 2022
Dear Anonymous, Thank you very much for taking the time to leave feedback about your experience with the ophthalmology service at Frimley Park. Please accept my apologies for the delay in acknowledging your feedback. I am delighted to hear that you got the treatment you needed and that your visit was so positive – I will share your feedback with the team. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
Information supplied by Frimley Health NHS Foundation Trust