Good Hope Hospital
Rectory Road, Sutton Coldfield, West Midlands, B75 7RRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled The best care
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2023
I went there on the 4 march the moment you walk in the nurse takes your temperature she is so cheerful then refers you to the right department from there everyone is so helpful and they take good care of you , I can say a bad word about AE and all departments.nurses doctors are so helpful they make you not a patient but a person thank you all
Visited Accident and emergency services on March 2023
Review titled Good Hope Hospital
Replied on 09 March 2023
Thank you so much for taking the time to provide feedback about Good Hope Hospital, A&E Department. We are delighted to hear about the excellent service you received from our dedicated staff. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews. Best wishes, Patient Experience Team
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Review titled Lack of care and compassion in A&E
by scoreboardrw99 - Posted on 30 March 2023
Attended Good Hope Accident and Emergency department today at approx 14:30 hours . Ambulance was called but told could be up to several hours to before they could attend ! Asked if we could take her to A&E we both drive so we could. Our mum is in her sixties and has no previous known medical conditions and is usually fit and well . Lately she has lost a lot of weight and had told us she had had similar episodes for the past 3 days . Mum was extremely pale and her hands were freezing . She was shaking as if cold and could not lift her head up straight. Her head was bending towards knees in the seating position as felt she was unable to breathe properly. Queue of 3 people in front of us as extremely concerned - asked them to check mum as we were really worried. We found them rude and dismissive toward both my sister and I who were trying to tell her why we had attended. My mum was unable to lift her head to talk as she couldn't breath. We stood in the freezing cold entrance right by the automatic doors in A&E whilst they attempted to get Mum's oxygen levels. She was shut down and freezing but the nurse suggested it was her nail varnish . After standing there for at least 5 minutes I asked if they could be taken another way? We were told no in what seemed a snappy manner. I asked is it normal then to feel like you can't get air into lungs and breath but it was suggested this was the machine. They did not appear to want to listen to either my sister or I and I felt they were completely unprofessional and rude. This nurse actually shouted at my mum to look up and proceeded to lift my mum's chin. They said in a very short manner that she was not cyanosed and her numbers are all normal. We were sent to wait in the waiting area despite mum feeling really unwell and unable to breathe. We were ignored for a good while then they tried again with a machine on 2 father occasions within approx 5 hours to to gain some observations . I asked whether it was is OK to be waiting this long not being able to feel you can lift head up as you can't breathe but both my sister and I felt ignored, as if we were not there. At no point were we rude. I kindly asked again and was told it is probably a panic attack. I said my mum has never had one in her life but they just walked off. I also asked a doctors if it was fine to be waiting in middle of A&E unable to breathe . They went over to the nurse who advised we would be seen. Long story short my mum is currently at 23:57 sitting in the majors part b at GHH. She has had a massive heart attack and the consultants will not let her home - she is being admitted . I must commend the 2 doctors who were extremely concerned and were brilliant with all of us. My real concern is that the nurse did not appear to recognise a sick patient -it appeared they either did not care or did not know what they were doing. We understand the NHS is overrun and understaffed at times and the pressures in A&E are extreme but this nurse appeared to have no compassion care or thought for our mum who was having or had just suffered a massive heart attack. I would not wish any person at a time of distress attending A&E to experience what my Mum has encountered today; she is extremely lucky that nothing happened to her whilst waiting although we don't know that for sure yet we are awaiting further investigation.s Also informed that mum wouldn't necessarily be admitted to a cardiac ward and that she could go anywhere dependent upon beds and staffing ! For now my sister and I have had to leave her in majors as we were not allowed to stay with her. We are extremely worried as today's encounter did not instill us with any confidence at all.
Visited March 2023
Provided by Care opinion
Review titled Good Hope Hospital
Replied on 04 April 2023
Please accept our apology for the poor patient experience your mother and your family have experienced at Good Hope Hospital in the A&E Department. The senior management team are keen to speak to you and find out what has gone wrong. The concerns you have raised are being taken very seriously and we are waiting to hear from you please call out Patient Relations Team on 0121 424 0808 or email pals@uhb.nhs.uk our team will help and support you and the senior team are ready to look into what has gone wrong. kindest regards, Patient Experience Team
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 13 April 2023
This dept is amazing got me back on my feet nothing was to much trouble special shout to hydro therapy who do an amazing job still recovering but back at work now just want to say a big thank you
Visited Physiotherapy on March 2023
Review titled Good Hope Hospital
Replied on 22 May 2023
Thank you for taking the time and trouble to write to NHS Choice regarding your experience at Good Hope Hospital. I have forwarded your email to the senior managers of the Physiotherapy Team who I know will share your compliments with the staff. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Excellent care
Rated 5 stars out of 5
by Mark Bailey - Posted on 08 February 2023
7th February 2023. (Acute medical unit sdec)It is thanks to Good hope hospital that i was able to get the medicine for my high blood pressure that went to 240/90 after weeks of being let down by my local practice and another hospital 12 miles away who did a high blood pressure test on me showing mid 70's and yet still given no meds to lower it. I was told to take four readings a day for five days and if it is constant around the 200 mark to make an appointment with my doctor. However, it didn't reach the 200 mark, but around the mid 70's for the next five days. It seemed they were not worried about my bp being high so i left it at that. Then on Monday the 6th of February 2023 i felt really cold at home wearing two coats with the heating on and still feeling very cold. I took my coats off and took a high blood pressure reading which read 240/100 at rest. My daughter insisted on taking me to Good Hope instead of the other one 12 miles away. They gave me an ecg, blood tests and bp reading which remained high. I was then given what i always wanted a month ago...medication!!!Thanks to Good Hope and with the help of staff who treated me and e.w who spoke with me and gave me a prescription plus a tablet to take before i set off home. Thank you Good Hope and i feel much better today (8th of February).
Visited Don't know on February 2023
Review titled Good Hope Hospital
Replied on 09 March 2023
Thank you so much for taking the time to provide feedback about Good Hope Hospital, ACU Department. We are delighted to hear about the excellent service you received from our dedicated staff. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews. Best wishes, Patient Experience Team
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Review titled Friendly & helpful practice
Rated 5 stars out of 5
by Kim jinks - Posted on 14 February 2023
Had a last minute appointment for the breast cancer clinic. Both doctors & all the staff worked very quickly & delivered a very helpful & sympathetic service to me & all the other patients! Well done to all in that team.
Visited Breast cancer services on February 2023
Review titled Good Hope Hospital
Replied on 09 March 2023
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent service you received from our Breast Cancer Clinic staff, that they were so helpful and attended to you in a sympathetic way. If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Kindest regards, Patient Experience Team
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Review titled Excellent work from nhs
Rated 5 stars out of 5
by Nicholas Iliffe - Posted on 15 February 2023
Well my day started with trip to my local Gp in Tamworth to check on chest pains & coughing up mucus. Sister at Gp surgery looked at me & advices ecg which was done at the surgery in Tamworth, however there looked like a problem with my heart , so given me a printout & off I went to good hope A&E thinking I was going be there for 6/8 hours !!! Walked in to A&E they bypassed me straight to medical assessment where I was checked ,bloods taken , another ecg & chest X-ray within 2 hours . Waiting for bloods was the only lengthy wait but everything come back fine . Tested positive for covid causing erratic rhythm on my ecg . Glad I got tested & all nhs staff worked really hard .
Visited Accident and emergency services on February 2023
Review titled Good Hope Hospital
Replied on 09 March 2023
Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent service you received from our colleagues in the Emergency Department and that you and your wife were treated so well and with so much care. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Kindest regards, Patient Experience Team
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Review titled Impressive care
Rated 5 stars out of 5
by James Greet - Posted on 02 March 2023
I had an extremely painful experience that scared me. The staff at Good Hope from the people at the front desk to the staff behind the scenes were amazing. I can’t thank them enough for the support and expertise. We the people need hospitals like this one. Thank you again.
Visited Accident and emergency services on February 2023
Review titled Good Hope Hospital
Replied on 20 March 2023
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients, staff love to hear that they have helped to make your patient experience a positive one. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled So caring - very professional
Rated 5 stars out of 5
by VJo - Posted on 20 February 2023
Today I had to attend for Lung Function Tests. I was apprehensive. The Trainee was absolutely amazing. Caring, explained every test thoroughly, reassured me throughout all the tests. Made sure I was comfortable and told me what I might experience after using an inhaler (never used one before). Hope the department can be thanked and if possible the member of staff who looked after me.
Visited Respiratory Medicine on February 2023
Review titled Good Hope Hospital
Replied on 09 March 2023
Thank you so much for taking the time to provide feedback about the Good Hope Hospital. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Respiratory team and that you've been treated with so much kindness and care during your time being seen here. Your kind words have also been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes, Patient Experience Team
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Review titled Excellent care and support
Rated 4 stars out of 5
by Julie Richardson - Posted on 17 March 2023
Elective surgery on knee, from admission through to discharge 5 days later, all staff were so kind and caring. I was very apprehensive about the operation, but from consultant to cleaner, all reassured throughout the stay. Loved my breakfast porridge and toast. I'm back again in 6 months and I am sure I won't be so terrified
Visited Orthopaedics on February 2023
Review titled Good Hope Hospital
Replied on 20 March 2023
Thank you so much for taking the time to provide feedback about Heartlands Hospital. We are delighted to hear about the excellent service you received from our staff; in particular that they have been so kind and caring and reassuring towards you. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Amazing care, understanding & service
Rated 5 stars out of 5
by Anonymous - Posted on 18 February 2023
I underwent Colonoscopy at Good Hope Hospital Endoscopy Unit. From the pre-visit through to the post recovery the whole experience was handled so professionally with upmost kindness, understanding & efficiency. Although not the nicest of investigations everything was handled with utmost respect for my dignity. After procedure I was thoroughly checked out by the Nursing staff the fed & watered , best thing of all was given my results which was so welcoming as removed all my apprehension & fear. Hopefully I wont ever undergo this procedure again, however should it be needed I would have no hesitation yo ensure it was performed here. Last but not least, I received a phone call the morning after procedure asking me if I was fine, any problems or discomfort. NHS at its finest. ❤
Visited Diagnostic Endoscopy on February 2023
Review titled Good Hope Hospital
Replied on 09 March 2023
Thank you so much for taking the time to provide feedback about Good Hope Hospital. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Endoscopy team, that you were treated with respect, professionalism and care, that all staff treated you with the utmost professionalism and kindness, that you received a call shortly after to check in with you and ensure you were fine. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Kindest regards, Patient Experience Team
Information supplied by University Hospitals Birmingham NHS Foundation Trust