Good Hope Hospital
Rectory Road, Sutton Coldfield, West Midlands, B75 7RRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great team
Rated 5 stars out of 5
by Anonymous - Posted on 07 January 2023
On 3rd November I was rushed in with pneumonia and I was checked over thoroughly and was looked after a great bunch of doctors and nurses. I am so grateful for the care and treatment I received. They kept me in till they thought I was able to go home. I will be in again soon but orthopedic for full hip replacement and I now I am in good hands. Thank you so much would recommend this hospital to all my friends and family . Thank you. Xxxx
Visited Don't know on November 2022
Review titled Good Hope Hospital
Replied on 07 February 2023
Thank you for taking time to leave feedback about your care at Good Hope Hospital whilst in pneumonia. We really appreciate hearing positive comments regarding the services we provide. Your kind words will be shared with the staff and the senior management, as they will be extremely pleased to hear they have made such a positive impact on your patient experience. Kindest regards, Patient Experience Team
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Review titled Fantastic care
Rated 5 stars out of 5
by Des Beynon - Posted on 02 December 2022
My husband was rushed here from Heartlands hospital and the attention he received was beyond anything I could imagine, he was at deaths door, I thank all the team in the cardiology ward for me having him back home, you were wonderful and I cannot thank you enough.
Visited Cardiology on November 2022
Review titled Good Hope Hospital
Replied on 20 December 2022
Dear Des Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent service your husband received from our wonderful colleagues in the Cardiology team and that he is back home with you. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Assistant Patient Experience Manager at University Hospitals Birmingham
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Review titled Gastroscope Procedure
by Bob207 - Posted on 08 December 2022
I had a gastroscope procedure at Good Hope Hospital. I was extremely concerned and worried about this procedure following a bad experience with the same procedure three years ago. I can not give the staff in the Endoscopy Department too much praise from the time that I entered the department, they did their best to reassure me and put me at my ease, with gentle banter and light hearted conversation. The doctors that carried out the procedure were professional and completed the process without any problem, unlike three years ago where it took me several years to recover from the experience. I should be pleased if you could pass on my thanks and gratitude to all the staff in the Endoscopy Department at Good Hope Hospital.
Visited November 2022
Provided by Care opinion
Review titled Good Hope Hospital
Replied on 20 December 2022
Dear Patient Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Endoscopy Department and that they were so reassuring, professional and put you at your ease. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Assistant Patient Experience Manager at University Hospitals Birmingham
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Review titled Mixed feelings
Rated 3 stars out of 5
by Beth - Posted on 24 April 2023
Maternity assessment centre were absolutely useless when I went into labour, they were rude and made me feel stupid when I called about being in labour as a first time mum. I went in after the call as I felt something wasn’t right but was sent home despite saying i thought my waters may have gone. I was told to call when I was in active labour, but then when i did they made me feel like I was just being silly and said I may be sent home if I went in. When I got there they were rude and abrupt until they realised I wasn’t being silly and my back waters had gone and I was 4cm dilated, by this time though they had left me over the 24 hour period they should have so this resulted in me and my baby having a week long stay after birth with both of us showing infection markers. My temperature and bp were all over the place during labour and it could have been dangerous if it weren’t for our fantastic midwife and the staff on labour ward. The ladies on the post natal ward were great too and very helpful during our stay, as well as the amazing doctors on the neonatal unit. Overall a good experience in the end but shocked and disappointed in the poor treatment by the maternity assessment centre.
Visited Maternity services on November 2022
Review titled Good Hope Hospital
Replied on 22 May 2023
I am sorry to have read your comments regarding your patient experience. As a Trust we take these concern very seriously. Your feedback has been sent to the senior management team for Maternity so that they are aware of your patient experience. If you would like to speak to a senior manager about the concerns you have raised please do not hesitate in contacting a member of the Patient Relations Team on 0121 424 0808 (lines open 9am - 4.30pm, Monday to Friday) or you can email your concerns to pals@uhb.nhs.uk. I do hope this is acceptable and thank you for providing your comments, patient experience is very important to us. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Happy Experience Ambulatory Care S Dec
Rated 5 stars out of 5
by Seamus Madden - Posted on 12 November 2022
I spent 5 hours following unexpected heart concerns. At every point of contact I was treated with courtesy, respect and professionalism from the array of staff I encountered. Receptionists, porter, nurses, doctor and consultant. Really so much better than the constant negative rhetoric the press deem to carelessly promote. Sure, the NHS is underfunded but my experience is testimony that the caring, talented care and admin staff are working there socks off. Communication, comfortable chairs, Wi-Fi, water/squash, biscuits and even given a pretty good cuppa by the roving enthusiastic T lady. Thank you all concerned and keep up the invaluable and much appreciated good work. Where would we be without you.
Visited Don't know on November 2022
Review titled Good Hope Hospital
Replied on 29 November 2022
Thank you for taking the time to post your comments regarding your patient experience whilst in Good Hope Hospital. I totally agree with you, although I appreciate the NHS is currently under pressure, therefore, waiting times are quite high but the staff do strive to ensure they offer a professional service. I am pleased to read that you felt that your patient experience was courteous respectful and professional throughout, it will be my pleasure to ensure your feedback is highlighted to the senior management teams. I will ask that your posting is shared with the staff, as I am sure they will be absolutely delighted to read your positive comments. Once again thank you for taking the time to provide your comments, as all patient feedback is very important to us. Kind regards Patient Experience Team
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Review titled Delivery Suite
Rated 5 stars out of 5
by Claire. O - Posted on 22 December 2022
I cannot thank the staff enough at the maternity unit. Especially the labour ward. Going through labour for the first time is scary enough but the staff here made me feel like I was part of their family. My time here was pretty traumatic. The midwives did everything they could to try and help me give birth naturally, however my body and the synthetic hormone drip wouldn’t allow for this. During constant contractions the midwives were constantly sitting with me through the night and being my biggest cheerleaders. In the end I needed a c-section. All the staff comforted me and explained everything that I should expect. During my epidural the anaesthetist had to take 4 attempts at getting it in the right place as I unfortunately have a vessel that goes up my spine and it was in the way. She made me feel calm and was determined we would get it done to avoid the alternative. All while the midwife was holding my hand and rubbing my back. During surgery the staff constantly checked on me, made conversation and made me and my partner feel comfortable and at home. Even had banter with us when my partner decided to faint in theatre. The anaesthetist went above and beyond her job role with comforting me. My after care was just as incredible. The staff that looked after me during my stay here genuinely cared for mine and my babies well being and No amount of words I could write would show how grateful we are for how well they looked after us. The staff really are a credit to the maternity unit.
Visited Maternity services on November 2022
Review titled Good Hope Hospital
Replied on 23 December 2022
Dear Claire Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the maternity unit, that you were treated with so much kindness and care during your time here, and so much was done by so many different staff to make you feel comfortable. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham
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Review titled Lovely staff
Rated 4 stars out of 5
by Anonymous - Posted on 21 November 2022
I had a major op here last week my first ever op and they were really good looking after me. My only concern was communication my husband rang to ask if I was okay and back from theatre but couldn’t get through.
Visited Gynaecology on November 2022
Review titled Good Hope Hospital
Replied on 29 November 2022
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. We are pleased that you had a positive patient experience. We are unable to say what went wrong with the communication after your operation, if this is something you want to pursue then please contact the PALS on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to find out what went wrong. Best wishes, Patient Experience Team
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Review titled So frustrated
Rated 4 stars out of 5
by Anonymous - Posted on 10 October 2022
I have been waiting for over 12 months for a gynaecology appointment following my GPS referral for a serious health issue. While I understand the difficulties involved following covid trying to get to speak to someone is just impossible. I wish to know how far I am on the waiting list but no one ever answers the phone. I have been trying now for several weeks. The phone just rings out and eventually goes dead. This is no reflection on the nursing staff but the admin at Good Hope falls seriously short of good practise. My condition is having consequences on my mental health but it might help me if I could just see a light at the end of the tunnel. All I want to know is where I am on the waiting list.
Visited Gynaecology on October 2022
Review titled Good Hope Hospital
Replied on 27 October 2022
We are sorry to hear about the problem you are experiencing with your appointment referral, please contact our Patient Relations Team if you still require our assistance on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you with the issue you have raised. In order for us to assist you with the concern you have raise we will need more details from you so that the management team responsible can be asked to look into what is going wrong. Please contact the team on the details above so that we can resolve this issue for you. Kindest regards, Patient Experience Team
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Review titled Fantastic experience
Rated 5 stars out of 5
by Tracey e Poolton - Posted on 20 October 2022
Appointment parking wait time staff in fact the whole experience was world class I felt relaxed and happy throughout my Appointment thank you soo much all involved
Visited Gynaecology on October 2022
Review titled Good Hope Hospital
Replied on 28 October 2022
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients, staff love to hear that they have helped to make your patient experience a positive one. Kind regards, Patient Experience Team
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Review titled Excellent experience
Rated 5 stars out of 5
by Tracey e Poolton - Posted on 21 October 2022
I attended treatment center area f for an ultrasound scan parked easily the hospital was very clean I waited less than 5 minutes was made to feel welcome and relaxed throughout my appointment I received world class service and felt safe everything was explained to me and I could not be happier with the service I received thank you soo much to tge whole team there tracey
Visited Don't know on October 2022
Review titled Good Hope Hospital
Replied on 28 October 2022
Thank you for taking the time to post your comments regarding the service at the Ultrasound Clinic in Good Hope Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. Best wishes, Patient Experience Team
Information supplied by University Hospitals Birmingham NHS Foundation Trust