Good Hope Hospital
Rectory Road, Sutton Coldfield, West Midlands, B75 7RRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great practice, personalised care and kindness
Rated 5 stars out of 5
by Kennedy - Posted on 10 September 2024
Cannot thank the ladies in the resus department enough for their compassion and kindness when treating my brother. They made us feel welcome and reassured, explaining everything they were doing. They showed kindness and compassion and made being at the hospital a nicer experience all things aside. Thank you so much!
Visited Accident and emergency services on September 2024
Review titled Good Hope Hospital
Replied on 18 September 2024
Dear Kennedy Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care your brother received in the Emergency Department, that the staff made you both feel welcome and reassured, explained everything they were doing and showed kindness and compassion. If you would like to provide any more information or further feedback about you and your brother's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Saved my life
Rated 5 stars out of 5
by Nick - Posted on 06 December 2024
I just wanted to express my deepest gratitude to all of the staff, in the following departments, who supported me when I had to have emergency abdominal surgery recently: A&E, Imaging, General Surgery & GI, Ward 29 and all of the ancillary staff who keep the hospital running. The condition was life threatening and I'm especially indebted to the surgeons who saved my life.
Visited Emergency Abdominal Surgery on September 2024
Review titled Good Hope Hospital
Replied on 10 December 2024
Dear Nick, Thank you so much for taking the time to provide feedback about Good Hope Hospital - it was so heart warming to hear your kind words for our teams. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes Patient Experience Team
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Review titled kind and professional
Rated 5 stars out of 5
by Anonymous - Posted on 28 August 2024
on my visit to the endoscopy unit today alll the staff were so kind reassuring and ptofessional it made all the difference to my visit thankyou very much
Visited Diagnostic Endoscopy on August 2024
Review titled Good Hope Hospital
Replied on 16 September 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received at your endoscopy and that staff were so reassuring, kind and professional. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled MAU Wonderful place to feel poorly
Rated 5 stars out of 5
by Sarah - Posted on 18 August 2024
If ever there's a place you feel ok when you're poorly MAU is it. Such kindness from all the staff. Everyone seems happy in there work and shows you real care and concern. Everyone was busy taking care of patients needs, nothing was too much trouble, from the domestic staff to the consultants. I've been coming to this hospital for over 50yrs & through those years Good hope was awful, known locally as No Hope! Staff were miserable, no care or concern it was a bleak place. What a change today!! Great hospital being run by innovative management who care, enthuse staff, by creating a wonderful environment to be treated & work! Thank you Good Hope! Absolutely amazing place.
Visited Accident and emergency services on August 2024
Review titled Good Hope Hospital
Replied on 23 August 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are really pleased to hear that you're so happy with your recent care on MAU and that overall you're so happy with the management of the hospital. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Wonderful Care
Rated 5 stars out of 5
by Jeanette - Posted on 07 August 2024
My husband has just spent 7 days in Good Hope. Excellant treatment throughout. After an emergency admission he spent most of his days there as a patient in Ward 12. His treatment there was superb. All the staff there were so helpful and dealt with any matters the arose immediately. Every member and level of staff on ward 12, that we encountered, couldn't do enough for both the patient and the family. Communication was brilliant. They are such a happy and friendly group of people. We can't thank you enough, for your kindness and for making a horrible ordeal as stress free as possible.
Visited Geriatric Medicine on August 2024
Review titled Good Hope Hospital
Replied on 23 August 2024
Dear Jeanette Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear how happy you are with the care your husband received on Ward 12 - in particular how helpful staff were the high level of communication and that they made what must have been a very difficult time as stress-free as possible. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Great practice
Rated 5 stars out of 5
by Angie Prescott - Posted on 12 July 2024
I fell and cracked my head on concrete. there was alot of blood .the paramedics were brilliant and the doctor tina orwell was brilliant doing my 10 stichers. it's healed great .a big thankyou to all .
Visited Accident and emergency services on July 2024
Review titled Good Hope Hospital
Replied on 17 July 2024
Dear Angie Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received after your accident and that you have healed so well. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ P.S. we cannot find a record of a doctor called Tina Orwell so if you want a message passing on to her let us know via the link above. Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Excellent service
Rated 5 stars out of 5
by Michael Hill - Posted on 30 July 2024
I had a re-arranged chest x-ray at very short notice because of a holiday commitment. My General practitioner has the result within a couple of hours, excellent service.
Visited Don't know on July 2024
Review titled Good Hope Hospital
Replied on 31 July 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear that you had your chest x-ray rearranged at short notice and you got the results so quickly. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Amazing quick service, super friendly staff
Rated 5 stars out of 5
by Cassandra Stroud - Posted on 28 July 2024
I trod on a rusty nail while clearning the rear access to my property and was advised by 111 to go to A&E to get a tetanus shot. I popped to Good Hope, prepared for a long wait, and was so pleased when I was checked in and seen in all within 20mins. The system that appears to be in place separates minor injuries which are then seen quicker, freeing up space for more serious incidents. Thank you to the staff for their friendly and quick service.
Visited Accident and emergency services on July 2024
Review titled Good Hope Hospital
Replied on 31 July 2024
Dear Cassandra Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are pleased to hear that you are so happy with the care you received in the Emergency Department and you felt the processes in place contributed to you being seen so speedily. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Great treatment
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2024
The experience I have of Good Hope Hospital is second to none. I would like to give my thanks to all in, Admittance, Ambulatory, and Majors B Ward for all there care and help on 18 July this year. No one could have received better care. Everyone gave their time when needed, in what is a very busy environment. My thanks to all concerned.
Visited Accident and emergency services on July 2024
Review titled Good Hope Hospital
Replied on 31 July 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the slightly delayed response. We are really pleased to hear your experience was such a positive one and that you're so happy with the care you received in Admissions, the Ambulatory Emergency Care Unit and Majors B. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Amazing patient care
Rated 4 stars out of 5
by Anonymous - Posted on 25 July 2024
I have had a few bad experiences with good hope, however earlier this week I had a minor surgery, and the team were absolutely amazing on the day of the 22nd of July I was in day care recovering from the surgery and had the most amazing nurse on, shay, she was brilliant. Very helpful and you could see she genuinely cared for me and my partner who was there to support me. I couldn’t have asked for a more amazing team especially during the surgery as I was very anxious for surgery. Thank you to the nurses on day care you were the best!
Visited General Surgery on July 2024
Review titled Good Hope Hospital
Replied on 31 July 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent care you received on the Day Surgery Unit - in particular from one of the nurses. If you would like to provide any more information or further feedback about your experience (including Shay's full name if you have it so we can pass a message on to her) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust