Good Hope Hospital
Rectory Road, Sutton Coldfield, West Midlands, B75 7RRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Caring health care professional
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2024
I attended a Sunday morning appointment on an 2 ww after my GP found a lump in my breast. The lady who took the mammogram was excellent. She was calm and caring and the mammogram was carried out with expertise. The next stop was with a lady who carried out an ultrasound, again, she was a very kind person who put me at my ease. Finally, I saw a doctor who assured me that nothing sinister had been detected. The whole process went very smoothly with minimum waiting times. I was very pleased with the care I received.
Visited Breast Surgery on March 2024
Review titled Good Hope Hospital
Replied on 29 April 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are really pleased to hear that your mammogram appointment went so well and that the staff carried out the scan did so with expertise and a minimum of waiting times. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Nurse was fantastic!
Rated 5 stars out of 5
by Sarah C - Posted on 07 March 2024
Thank you so much for looking after me. I have sadly had to use the service a few times in the last year and there is one nurse in particular who has been utterly fabulous each time but I can’t use names in this review 🤷♀️. What an absolute asset s@ndr@ is to the hospital. G@ry the dr went above and beyond for me. Really appreciate the professional care that was given to me. Especially in such difficult circumstances and clear lack of resources. Can’t thank you enough 🥰
Visited Accident and emergency services on March 2024
Review titled Good Hope Hospital
Replied on 14 March 2024
Dear Sarah Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you have been looked after so well by particular nurses when you have had to use our services and that those nurses were so professional in the care they provided you. If you would like to provide any more information or further feedback about your experience, in particular the names of the nurses so we can pass a message on to them, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2024
My mother,who is 92, fell at home and tge ambulance team recommended she attended hospital. The care she received was brilliant. She had all the test I.e. bloods,scans and outcomes from a doctor within 4 hours.The nurses were always polite and checking on her all the time.The all clear was given early afternoon with a letter for the doctors. For a traumatic event the staff ensured my mother got the very best care -thank you especially as the system is under such pressur
Visited Accident and emergency services on February 2024
Review titled Good Hope Hospital
Replied on 14 March 2024
Dear Relative Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response but there was a problem with the website that prevented us responding sooner. We are so pleased to hear about the excellent care your mother received when she attended hospital under what were clearly difficult circumstances, that staff were so polite and checked in with her so regularly. If possible we'd be interested in hearing about this in more detail and potentially gathering a patient/relative story to use in staff training and other meetings as an example of best practice. If this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Friendly staff and great service - MAU
Rated 5 stars out of 5
by Anonymous - Posted on 19 February 2024
Really lovely staff, friendly and helpful- gave us a sandwich and a drink and let us know how long the wait would be for results. This was in Mau1. Coffee lady in A&E cafe also took the time to give great service when it was really busy. Thank you.
Visited Accident and emergency services on February 2024
Review titled Good Hope Hospital
Replied on 14 March 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response but there was an issue with the website that prevented us from responding sooner and that you were provided with food and drinks when you needed them. We are really pleased to hear thar you were so well looked after on our MAU. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2024
Could not have asked for better care today when visiting the Emergency Department. All staff were super professional and considerate and I returned home feeling confident that I had received the best treatment.
Visited Accident and emergency services on February 2024
Review titled Good Hope Hospital
Replied on 14 March 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response but there was an issue with the website that prevented us responding sooner. We are delighted to hear about the excellent care you received when you attended the Emergency Department and that staff were so professional and considerate. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled brilliant service 16/2/24
Rated 5 stars out of 5
by stephen george hall - Posted on 28 February 2024
cant thank everyone at ward 17 enought for a brilliant service from the cleaners. tea ladies .nurses .doctors.surgeons. i went in for a replacement hip.i was in for 4 days and they made my stay so much easier and i cant thank you all enought x
Visited Don't know on February 2024
Review titled Good Hope Hospital
Replied on 14 March 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received on Ward 17 from all the staff during your 4 day stay. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Colposcopy
Rated 5 stars out of 5
by Anonymous - Posted on 09 March 2024
I had to have an colposcopy in February and loop treatment in March, lovely staff try to put you at easel
Visited Gynaecology on February 2024
Review titled Good Hope Hospital
Replied on 14 March 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are pleased to hear that the staff looking after you at your Colposcopy and loop treatment have been so lovely and put you at your ease. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Discharge experience
Rated 2 stars out of 5
by Anonymous - Posted on 01 February 2024
My Mother in law was discharged 31/1 which led to an appalling chain of events. She was discharged with the assurance her medication would be sent on the her home address by midday the next morning. No medication arrived so we rang the numbers provided. We were still chasing the prescription at 7pm that night and I am waiting to see if it has been delivered. Every nurse we spoke said they would call me back to let me know when the prescription would be delivered, not one of them did right to the final call at 7.30pm. The patient discharged is 86 years of age and was given no discharge notes and not one member of staff had any clue to her prescription medication or when she was discharged. Her grandson rang to visit and confirm she was still there, they said yes she was there when she was not so he had a long and wasted journey. Absolutely disgusting treatment.
Visited General Surgery on January 2024
Review titled Good Hope Hospital
Replied on 12 February 2024
Dear Patient Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that your mother in law's discharge experience was so poor. We are keen to listen to you/your mother in law's concerns in more detail, to try to help if there are any outstanding issues and learn from any errors that might have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Alongside this we'd be interested in hearing about this in more detail and potentially gathering a patient/relative story to use in staff training and other meetings as we are doing a specific piece of work at the moment around improving patient's experience of discharge. If this is something you/your mother in law might be interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. Best wishes James Cunningham Patient Experience Officer at UHB
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Review titled Excellent support of first time parents
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2024
Our daughter was taken by ambulance to A and E following a seizure. She was upset and not easy to examine but all staff were kind and patient with her. They looked after us all really well in what was a very scary experience.
Visited Accident and emergency services on January 2024
Review titled Good Hope Hospital
Replied on 29 January 2024
Dear Relative Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent care your daughter received at her recent visit to the Emergency Department and that staff were so kind and patient. Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Amazing care
Rated 5 stars out of 5
by Karuna Pendleton - Posted on 15 February 2024
I had my son by c-section on the 31.01.24 and the whole team on floor 1 who delivered my baby, from the surgeon, to the anesthetist the midwife and everyone else there that day were amazing. I was so nervous and they put me at ease and made me feel reassured, I knew I was in safe hands. Thank you to all the team that helped deliver baby Henry safely, words cannot describe how grateful I am. The after care on the Labour ward (ward 5) is second to none. The midwifes and all the staff there have hearts of gold. I have great admiration for each and every one of you. The level of care and support you gave me was so valuable. I felt at my most vulnerable after having major surgery and looking after a newborn at the same time. But you all never judged me, you all looked after me and you went above and beyond in terms of the care you showed me. From emptying my catheter to words of understanding, support and compassion. No job was too big or too small, and always with a smile. Thank you so much, you are an amazing bunch of people. In the lead up to the birth, we had to have a lot of checks and scans which took place on MAC floor 4. Again all the sonographers and midwives we encountered during our pregnancy there were always so lovely.
Visited Maternity services on January 2024
Review titled Good Hope Hospital
Replied on 14 March 2024
Dear Karuna Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response but there was an issue with the website that prevented us replying. We are really pleased to hear that the care and support provided by the team who delivered your baby by C-section and then on Ward 5 were so good. We'd be interested in hearing about this in more detail and potentially gathering a patient story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust