Good Hope Hospital
Rectory Road, Sutton Coldfield, West Midlands, B75 7RRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Good Hope Hospital.
Reviews
-
Review titled Care received
Rated 5 stars out of 5
by Marilyn - Posted on 11 June 2024
I came in by ambulance and I received first class care and everyone was kind, thoughtful and my problem was resolved and I was able to return home shortly afterwards. I couldn’t fault anything from the paramedics to the nurses and the radiologist and the doctor that I saw and I didn’t have to wait too long either between each stage and I was relieved when the paramedics said they were taking me to Good Hope.
Visited Accident and emergency services on June 2024
Review titled Good Hope Hospital
Replied on 19 June 2024
Dear Marilyn Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are pleaesd to hear that you are so happy with the care you received, that you were seen quickly and that you were able to go home soon after arriving. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Surgery
Rated 1 star out of 5
by Tina - Posted on 16 August 2024
I was on going surgery for hop on my stomach to have bells taken away had me all work for weeks then cancel due to no enough anaesthesia what bull now I’m waiting or going to be chasing up a date all my family all book time of work ect
Visited General Surgery on June 2024
Review titled Good Hope Hospital
Replied on 23 August 2024
Dear Tina Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your surgery was cancelled and hope that a plan is in place to rearrange it as soon as possible. If you haven't heard anything further please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2024
Had my surgery on 26th June 2024, From my Consultant to recovery and then up on a ward , ward 2 in particular, I cannot fault the care and compassion shown, felt so lookedxafter, nothing was too much, and everything was examined perfectly to me. Thankyou.
Visited Gynaecology on June 2024
Review titled Good Hope Hospital
Replied on 01 July 2024
Hi Thank you so much for taking the time to feedback about Good Hope Hospital. We are delighted to hear your comments about your recent surgery and that you were treated with so much professionalism and kindness during your treatment. If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback Best wishes Laura Clarke – Patient Experience Team
-
Review titled unbelievable care and treatment
Rated 5 stars out of 5
by Alex Dougan - Posted on 05 June 2024
I was unfortunate to be admitted to A&E at Good Hope Hospital on Saturday 1st June 2024. I almost collapsed in the car park when a young lady ambulance personnel came and offered me assistance. She took me to the ward and the nursing staff took over. What a bunch of caring people they are. They had my problem sorted within half an hour and took the greatest care of me. The ambulance lady even came back to see that I was ok. I cant believe the service that these ladies and the doctor provided. Everyone that I encountered was really happy and looked so passionate. Thank you so much for all the care and attention that you gave me. These people deserve to be paid a lot more than they get at the moment. Kind regards Alex
Visited Accident and emergency services on June 2024
Review titled Good Hope Hospital
Replied on 19 June 2024
Dear Alex Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that the care and service you received in the Emergency Department was so good and that they came to your assistance so quickly - in what must have been in quite traumatic circumstances. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Always choose Good Hope
Rated 5 stars out of 5
by Lesley - Posted on 24 June 2024
Visited A&E today. What a caring Team. From Reception to Minor Injuries and the Porters….what a service!!!! Yes, they were extremely busy, but we all waited our turn and seen to by Staff who I am always in awe of. I saw a wonderful young lady. My wound was assessed, X Rays taken and then dressed so beautifully. I left with added notes to assist me with my redressing and recuperation. Thank you, thank you, thank you. What a day you all had. We are So lucky to have the NHS!!!
Visited Accident and emergency services on June 2024
Review titled Good Hope Hospital
Replied on 26 June 2024
Dear Lesley, Thank you so much for taking the time to feedback about Good Hope Hospital. We are delighted to hear about the excellent service you received in the Emergency Department and that you were treated with so much professionalism and kindness during your treatment. We’ll make sure that your comments are recorded and feedback to the teams involved in your care. If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback Best wishes Laura Clarke – Patient Experience Team
-
Review titled Amazing care and treatment
Rated 5 stars out of 5
by K Beeching - Posted on 08 May 2024
I recently had 2nd degree burns, partner had bilateral pneumonia and then I had chest pain and breathing issues. The care and staff in every department we met in the past few months have been exceptional. We have felt so well cared for by the incredible staff we have encountered throughout the past few months. I'm so grateful and lucky to have such an amazing hospital close by.
Visited Accident and emergency services on May 2024
Review titled Good Hope Hospital
Replied on 10 May 2024
Dear K Beeching Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent care you and your partner have received from a variety of teams and that you have felt so well looked after. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham
-
Review titled Great experience
Rated 5 stars out of 5
by Sue - Posted on 30 May 2024
Excellent friendly staff. Dr very kind and reassuring. Excellent experience with all the staff in a mammogram and scan. Everyone very caring and helpful. Can’t praise them enough. Thank you to everyone
Visited Breast cancer services on May 2024
Review titled Good Hope Hospital
Replied on 19 June 2024
Dear Sue Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received during your mammogram and scan and that staff were so helpful and caring. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Fantastic service
Rated 4 stars out of 5
by Anonymous - Posted on 01 June 2024
I recently attended an appointment at the breast clinic and feel I should take time to provide feedback following this visit. I cannot praise enough the care and service I received from everyone involved. It was a seamless experience from start to finish. I would like to thank admin staff, nursing/HCA staff, medical staff and radiography staff. Also, anyone else who is involved in the planning and arrangement of the clinics. I was seen promptly by a doctor then sent for scans. I waited for a short while and was advised of the results ,which was very reassuring. Every part of the process was completed on the day. Once again, thank you to everyone involved; very much appreciated.
Visited Breast Surgery on May 2024
Review titled Good Hope Hospital
Replied on 19 June 2024
Dear Patient Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received in the breast clinic and that the process was organised and prompt. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Thank You to the Exceptional Staff at Goodhope Hospital
Rated 5 stars out of 5
by Ibrahim Arshad - Posted on 29 May 2024
It's truly difficult to capture the depth of our gratitude in writing, but my wife and I feel compelled to express our heartfelt thanks for the incredible care we received at the Fothergill Maternity Ward Goodhope Hospital during the birth of our first child. My wife's labor was challenging, beginning with her admission on Monday evening to be induced, and culminating in the birth of our beautiful daughter on Wednesday evening. Following the delivery, our baby was admitted to the neonatal unit with a suspected infection, and my wife was also admitted to Ward 5 due to an infection. From the very start to the very end, the midwives, doctors, and nurses provided us with extraordinary support. Their genuine love and care went far beyond their job roles, with each person going above and beyond to assist us and our baby. Words cannot fully convey our gratitude for the care and compassion shown to us. NHS workers often endure long, demanding shifts, supporting families through incredibly emotional and physically stressful times, all while maintaining a positive attitude and doing it with a smile. They deserve our utmost thanks and recognition. The Fothergill Maternity Ward is home to some of the most dedicated and hardworking staff we have ever encountered. They were all truly amazing. My wife and I would like to extend special thanks to Staff at the Neonatal Ward, Delivery Suite, as well as all the staff on Ward 5. We are also grateful to everyone else who helped us but we haven't mentioned. Our stay lasted a total of five days, and we could not have navigated this challenging experience without the incredible staff at Goodhope Hospital. We sincerely hope that the team receives the recognition they so richly deserve. For anyone considering where to deliver their child, we highly recommend Goodhope Hospital for its exceptional care and wonderful staff. Thank you all from the bottom of our hearts.
Visited Maternity services on May 2024
Review titled Good Hope Hospital
Replied on 19 June 2024
Dear Ibrahim Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you and your wife received on the maternity wards - and that staff took such good care of you both. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Thank you
Rated 5 stars out of 5
by Vivian Skidmore - Posted on 16 May 2024
I’m an 89 year old lady and recently received an urgent referral to the dermatology clinic. The female Dr was so kind to me. A very calm, professional and reassuring lady. Thank you also to the lovely volunteer. She helped me while I was there and I really appreciated it. Thank you both for your kindness.
Visited Dermatology on May 2024
Review titled Good Hope Hospital
Replied on 20 May 2024
Dear Vivian Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent care you received in the dermatology clinic, that the doctor who saw you was kind, calm, professional and reassuring, and that the volunteer was so helpful too. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust