Good Hope Hospital
Rectory Road, Sutton Coldfield, West Midlands, B75 7RRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Brilliant treatment
Rated 5 stars out of 5
by Grateful - Posted on 20 April 2024
So grateful to all staff in this department. Received brilliant treatment. Understanding and actually listening is so rare these days. Really other A and es in areas could taking a lessons from these guys.
Visited Accident and emergency services on April 2024
Review titled Good Hope Hospital
Replied on 29 April 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received in the Emergency Department and that staff were so understanding. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Amazing
Rated 5 stars out of 5
by Justin Jennings - Posted on 12 April 2024
From the Nurse on entrance, the staff who did the checking of blood pressure etc, to the nurse and the clinician and the pharmacy were all amazing. I tip my hats to those people
Visited Accident and emergency services on April 2024
Review titled Good Hope Hospital
Replied on 15 April 2024
Dear Justin Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from all the staff you encountered when you came here. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Not helpful
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2024
After waiting 4 years for an appointment with pain management I was given a phone appointment. I thought this was going to be for where my pain was then I would get an in clinic appointment to discuss ways of helping me manage the pain. But that wasn't the case after ringing me late, I was told that as I couldn't take painkillers little could be done. I then suggested hydrotherapy or physio therapy and was told perhaps I could get in touch with my doctor myself and only after saying it was hard to get that without a referral was o told the doctor would do it. That was the entire appointment no follow-up nothing. The whole conversation lasted less than minutes. Very disappointed.
Visited Pain Management on April 2024
Review titled Good Hope Hospital
Replied on 29 April 2024
Dear Patient Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham. We are really sorry to hear that after so long waiting for a pain management appointment it wasn't to your satisfaction. If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Endoscopy - Caring staff
Rated 5 stars out of 5
by VJoh - Posted on 17 April 2024
I have just got home from having a camera down. I was treated so kindly. I requested sedation and whilst quite uncomfortable , the procedure was completed very quickly Thank you DrBJ . The nurses were so lovely and the cup of tea and biscuits were well received. Thank you all.
Visited Diagnostic Endoscopy on April 2024
Review titled Good Hope Hospital
Replied on 29 April 2024
Dear VJoh Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are pleased to hear that you were treated so well during your endoscopy and what must have been quite an uncomfortable procedure. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled A lot better than expected
Rated 4 stars out of 5
by Jennifer - Posted on 19 March 2024
In all honesty I have not been happy with the procedure my mother had at Good Hope to replace a pacemaker - she has had a number of complications since it was fitted - and at the actual fitting lost a lot of blood and subsequently fainted at home - This was concerning as she had a pacemaker fitted for over 10 years - fitted at Solihull hospital and had no such problems - Arriving early for an 08.20 appointment there was some confusion with timing - this was dealt with very quicky and Mom was then seen and had a very thorough appointment. She was given clear, detailed and assuring support provided by the cardiology team yesterday - I would say it was second to none. Most of my mothers fears were heard and responded to - following the process - she felt very faint and I had to hold her up before she fell to the floor - I called for help and was given help immediately including help from the wider cardiology team - who came with a wheel chair and re-checked her blood pressure and pace maker etc and all was as fine as it could be - after something to eat and drink whilst still on site - Mom began to feel a lot better - so just wanted to say well-done to the team members we saw today and in particular to the cariology specialist who we had the original appointment with. Well-done all
Visited Cardiology on March 2024
Review titled Good Hope Hospital
Replied on 03 April 2024
Dear Jennifer Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were happy with the care your mother received at her recent cardiology appointment/procedure - and that her concerns were listened to and responded to and when she needed immediate assistance this was provided promptly. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Superb care
Rated 5 stars out of 5
by Guy Davies - Posted on 01 April 2024
I have recently been treated in the endoscopy department. I cannot speak highly enough of the staff and the care I received. The nurses and doctors were kind, compassionate and thoroughly professional throughout my procedure. I have nothing but praise for the department.
Visited Don't know on March 2024
Review titled Good Hope Hospital
Replied on 03 April 2024
Dear Guy Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are really pleased to hear that your endoscopy appointment went so well and that the nurses and dictors were so kind, compassionate and thoroughly professional. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Discharge waiting
by Julie - Posted on 29 March 2024
My daughter was told at 10.15 by the doctor to ring me to pick her up I got here at 11 it' is now 2.10 and we are still waiting for medication to come from the bed opposite as been discharge as they gave her the medication off the trolly on the ward this it is a disgrace my daughter is getting herself so upset sh just wants to go home.it should of been a quick pick up as told but now I'm going to have another expensive car parking fee
Visited Gynaecology on March 2024
Review titled Good Hope Hospital
Replied on 03 April 2024
Dear Julie Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are sorry to hear that your daughter had a long wait on discharge before she could actually leave and this left you facing a further car parking fee. Work is currently being done on discharge as it is a common area of concern and we are looking at ways to streamline and speed up the process. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Caring health care professional
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2024
I attended a Sunday morning appointment on an 2 ww after my GP found a lump in my breast. The lady who took the mammogram was excellent. She was calm and caring and the mammogram was carried out with expertise. The next stop was with a lady who carried out an ultrasound, again, she was a very kind person who put me at my ease. Finally, I saw a doctor who assured me that nothing sinister had been detected. The whole process went very smoothly with minimum waiting times. I was very pleased with the care I received.
Visited Breast Surgery on March 2024
Review titled Good Hope Hospital
Replied on 29 April 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are really pleased to hear that your mammogram appointment went so well and that the staff carried out the scan did so with expertise and a minimum of waiting times. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Nurse was fantastic!
Rated 5 stars out of 5
by Sarah C - Posted on 07 March 2024
Thank you so much for looking after me. I have sadly had to use the service a few times in the last year and there is one nurse in particular who has been utterly fabulous each time but I can’t use names in this review 🤷♀️. What an absolute asset s@ndr@ is to the hospital. G@ry the dr went above and beyond for me. Really appreciate the professional care that was given to me. Especially in such difficult circumstances and clear lack of resources. Can’t thank you enough 🥰
Visited Accident and emergency services on March 2024
Review titled Good Hope Hospital
Replied on 14 March 2024
Dear Sarah Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you have been looked after so well by particular nurses when you have had to use our services and that those nurses were so professional in the care they provided you. If you would like to provide any more information or further feedback about your experience, in particular the names of the nurses so we can pass a message on to them, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2024
My mother,who is 92, fell at home and tge ambulance team recommended she attended hospital. The care she received was brilliant. She had all the test I.e. bloods,scans and outcomes from a doctor within 4 hours.The nurses were always polite and checking on her all the time.The all clear was given early afternoon with a letter for the doctors. For a traumatic event the staff ensured my mother got the very best care -thank you especially as the system is under such pressur
Visited Accident and emergency services on February 2024
Review titled Good Hope Hospital
Replied on 14 March 2024
Dear Relative Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response but there was a problem with the website that prevented us responding sooner. We are so pleased to hear about the excellent care your mother received when she attended hospital under what were clearly difficult circumstances, that staff were so polite and checked in with her so regularly. If possible we'd be interested in hearing about this in more detail and potentially gathering a patient/relative story to use in staff training and other meetings as an example of best practice. If this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust