Good Hope Hospital
Rectory Road, Sutton Coldfield, West Midlands, B75 7RRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Long wait
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2023
Over 8 hours we have been here and still waiting, might not be so bad if you were given information about how long each separate test was going to take. And then the huge parking bill at the end. Two visits in three months both over 8 hours, why not do the tests and re appoint the next day?
Visited Cardiology on November 2023
Review titled Good Hope Hospital
Replied on 08 November 2023
Dear patient Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had such a long wait at your recent visits and that you have had such a large car parking bill. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Bad, bad, bad.
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2024
This hospital is in dire need of actually caring for the patients and not just letting them sit in A&E for hours just because they feel to lazy to do anything or actually come and help. I was in serious pain for ages and yet there were people waiting for hours before me who still hadn’t been seen, I arrived at around 4:40pm and left past 9pm! Utterly horrific service and a waste of tax payers money! Not happy at all.
Visited Accident and emergency services on November 2023
Review titled Good Hope Hospital
Replied on 05 June 2024
Dear Patient Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in significant pain in the Emergency Department and that you felt the staff weren't willing enough to help. If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Great Practice
Rated 5 stars out of 5
by ROY STAFFORD - Posted on 29 November 2023
hello, my name is roy Stafford, at good hope hospital, sutton. I wish to thank all the staff for a very good response to me, all the way from reception, to the1st doctor and all the help from nurses for helping thru, then onto doctors and nursing staff in the manor departments, how they made me a lot better. so to all the staff I thank you R Stafford..
Visited Accident and emergency services on November 2023
Review titled Good Hope Hospital
Replied on 11 December 2023
Dear Roy Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the slightly delayed response. We are delighted to hear about the excellent care you received recently, that staff were so helpful and that they made you a lot better. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Outstanding care
Rated 5 stars out of 5
by Sandra Dunne - Posted on 27 November 2023
Thank you to the marvellous team of Nurses and Surgeons in the Day Care Centre. From the moment I arrived, reception staff were efficient and pleasant. Nursing staff and Surgeon made me feel at ease, warm and caring in their approach. First class service by everyone I came into contact with. The medical team worked together like clockwork. Teamwork at its best! Thank you!
Visited Gynaecology on November 2023
Review titled Good Hope Hospital
Replied on 11 December 2023
Dear Sandra Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the slightly delayed response. We are delighted to hear about the excellent service you received from our colleagues in the Day Care Centre - and that the staff there made you feel at ease and were warm and caring in their approach. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Accident and Emergency Majors - lovely staff
Rated 4 stars out of 5
by VJo - Posted on 29 October 2023
I was advised by 111 that I needed to attend Good Hope hospital for low heart rate within the hour. The ladies in majors who dealt with me - taking observations etc were so kind. Reassuring, happy to ask Nurses what was happening on my behalf . Arranged breakfast for myself knowing I hadn’t eaten before attending. The Dr after seeing me twice in majors said he was happy for me to go home as long as own GP arranged heart monitor. Hopefully she will. I was booked in and had bloods taken, ECG and checked over and sent home within four hours. When I came out the waiting room was full - These Healthcare Assistants were fantastic and very calming with the odd ‘difficult’ patient they had - wish I had their patience. Hopefully they will receive this positive feedback
Visited Accident and emergency services on October 2023
Review titled Good Hope Hospital
Replied on 08 November 2023
Dear VJo Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the slightly delayed response. We are delighted to hear about the excellent care you received during your recent visit to A+E Majors, that you were seen and treated so quickly and that the HCAs you encountered were so professional. Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Couldn't be more greatful
Rated 5 stars out of 5
by Emma archer - Posted on 13 October 2023
We came in for a day procedure and cannot commend the staff on ward 2 any higher! I couldn't thank the nursing and health care assistants and porters enough for how kind, supportive, thoughtful, funny and empathetic- personal for me or my financee! The hugs and chats meant the world!
Visited Gynaecology on October 2023
Review titled Good Hope Hospital
Replied on 23 October 2023
Dear Emma Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the slightly delayed response. We are delighted to hear about the excellent care you received on ward 2 during your recent procedure and that staff were so kind, supportive, empathetic and thoughtful. Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Poor attitudes
Rated 1 star out of 5
by Anonymous - Posted on 12 October 2023
Had a glucose test and growth scan booked for the same day, no one told me the scan was in a different place to my glucose test so I missed my scan, went to the right place and was met with a disgusting attitude by the scanner because I was late. Due to no fault of my own and a total lack of communication from the hospital, she offered to still scan me but after someone else because that person wasn't late wich is understandable but there was no need for her attitude towards me. Made me feel so uncomfortable that I refused to be scanned and had to rebook it. Totally unacceptable as I have always kept my appointments.
Visited Maternity services on October 2023
Review titled Good Hope Hospital
Replied on 23 October 2023
Dear patient Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that your experience at your recent test and scan was not a positive one, and you encountered poor staff attitude and failures of communication. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Unhelpful
Rated 2 stars out of 5
by Anonymous - Posted on 20 October 2023
I took my son to be seen as he was struggling to breath in the night as he was going through the early stages of a chest infection, firstly we got asked at a+e reception who asked us to come here, I don’t know why that has to be asked when Iv explained my son was struggling to breath in the night and then when we finally got through to children’s department we got seen rather quickly but it was empty and then trainee nurse said she’s looked him over but didn’t even listen to his chest even though she said he had pulling in his neck from struggling to breath so much but apparently you can tell his okay breathing just from looking at him and not listening to his breathing somehow and then she says she will speak to her supervisor on what to do and then when we see the supervisor she says we are going to send you to a medical centre as we don’t have any doctors for another 4-5 hours so it will be quicker for you so we say okay and as she walks off a doctor walks out and says come on the Charlie let’s have a look at you but gets told no by the nurse, she’s sending us elsewhere but I don’t get why when the doctor was there and ready to see us. Seemed like they just could not be bothered to have us there or look at my son and just blatantly lied to our faces and now 2 days later! We have to go get him checked again cause his breathing has not been sorted or cleared up when it could of all just been looked at properly when there so I would say it was all very unhelpful and Abit ridiculous
Visited Children's & Adolescent Services on October 2023
Review titled Good Hope Hospital
Replied on 23 October 2023
Dear relative Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham. We are really sorry to hear that you and your son's experience with our Children's Emergency Department was not a positive one and there were long delays, confusing information, unhelpful staff and an unsatisfactory outcome. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Superb service
Rated 5 stars out of 5
by Anonymous - Posted on 26 October 2023
I was sent to acute medical unit by my doctor after suffering chest pain through the night. The staff were amazing. Bloods and levels taken within 5 minutes of arriving. A cup of tea brought to me by the lovely friendly refreshment ladies and a junior doctor came to chat to me within half an hour. Because of my family history of heart problems I was quickly given an ecg and sent for x ray after talking to a consultant Was also given a sandwich during my time there and reassured through the whole process. Thank you all for your wonderful care.
Visited Accident and emergency services on October 2023
Review titled Good Hope Hospital
Replied on 08 November 2023
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the slightly delayed response. We are delighted to hear about the excellent care you received from the amazing staff on the Acute Medical Unit and that you were treated so quickly. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Great service/csre
Rated 5 stars out of 5
by EmmaD - Posted on 12 October 2023
Referred to orthopaedics with a knee issue, seen a week later by Trauma and Orthopaedic team, had an urgent MRI the following day, and scan reviewed and I was seen again 8 days later in clinic. Referred for physiotherapy, and had my appointment today 2 weeks after my last orthopaedic appointment. Everything just fell into place promptly, great service all the way through. Consultant secretary was a huge help, and professional and kind. I’ve been under orthopaedic team here some years ago, and had good care, this time it was exceptional. Thank you! Here’s to a quick recovery!
Visited Orthopaedics on September 2023
Review titled Good Hope Hospital
Replied on 23 October 2023
Dear Emma Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the slightly delayed response. We are delighted to hear about the exceptional care you received from our colleagues in the Trauma and Orthopaedic team and that the consultant secretary in particular was so helpful, professional and kind. Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust