Hull Royal Infirmary
Anlaby Road, Hull, HU3 2JZContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Poor!!
Rated 2 stars out of 5
by Anonymous - Posted on 21 July 2023
I was admitted to the hospital on Tuesday 18th July 2023, I was given a bed on the accurate assessment unit. I was moved upstairs to ward 500 on Wednesday morning at 7.30am in the morning and was put in a tiny room named the quiet room. I sat on a chair all day until 5.30pm when I was finally given a bed. I was told that people were waiting to be discharged and no beds fair enough, but why not have the patient that is being discharged a chair in the quiet room and just wait for discharge paper work ?? I can not tell you how draining it was sitting on a chair for 10 hours. Surely this could be looked into for future discharges. The care I received was good it was just the very uncomfortable chair I had to sit in all that time.
Visited Respiratory Medicine on July 2023
Review titled Hull Royal Infirmary
Replied on 27 July 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience on Ward 500. We will ensure your comments are shared with the nursing and managerial team. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Review titled I was treated with the utmost courtesy and friendliness
by Woody Woodpecker 1921 - Posted on 15 June 2023
In June 2023 I had a large polyp removed in the Endoscopy Department of Hull Royal Infirmary. I was treated at all times by everyone on the staff with the utmost courtesy and friendliness. They kept me informed of the situation, there being a long delay caused by medial problems with the patient ahead of me. Once the procedure began I was most impressed with the skill of the Endoscopist who manipulated the equipment most delicately. The aftercare support was most welcome:- I even got chocolate biscuits as requested! Heartiest congratulations to everyone involved and very many thanks. It was almost a pleasure to have been there!
Visited June 2023
Provided by Care opinion
Review titled Hull Royal Infirmary
Replied on 20 June 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients. We will ensure your kind comments are shared with the staff in the endoscopy department at HRI. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Disgusting
Rated 2 stars out of 5
by Adrian - Posted on 16 June 2023
Visited female friends took card and flowers, got told flowers where not allowed because of pollen they can do any work on the HRI but inside its dull and miserable walls are mucky and marked no colour at all. For an hospital that as nothing cheerful about it and they have patients you would of thought flowers would be acceptable. When leaving a nurse just got picked up by partner I gave the flowers to her explained the situation and thanked her for the work she did but overall very disappointed in this hospital that just looks sad and miserable no colour and dull
Visited Don't know on June 2023
Review titled Hull Royal Infirmary
Replied on 20 June 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience at Hull Royal Infirmary with regards to your gift of flowers. Whilst this would have been a most welcome gift for your friends, hospitals have discouraged friends and relatives bringing flowers into the hospital environment since 1996. This is due to the risk of spreading germs, (especially on wards where patients are particularly vulnerable to infection), aggravating allergies or creating more work for nurses and hospital staff. Please note that this decision has been made with the patients' best interests at heart. We will ensure your comments regarding the décor of the hospital are shared with the Facilities Department. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Friendly and kind staff
by coordinationcm93 - Posted on 21 June 2023
I've just been discharged today after staying on Cedar ward. I would like to thank all the staff that has been working for the last 2 days, every one of them has been friendly and kind and always checking on me, so a massive thank you for looking after me
Visited June 2023
Provided by Care opinion
Review titled Hull Royal Infirmary
Replied on 27 July 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff and managers on Cedar Ward. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department
Provided by Care opinion
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Review titled Astute helpful
Rated 5 stars out of 5
by Mr.michael gerard condon - Posted on 01 July 2023
Professional polite and respectful doctors and staff . Diagnosed my problem and advised me of the next step to follow up with . Made me feel he was genuinely concerned with my healthnsnd listened intently.
Visited Accident and emergency services on June 2023
Review titled Hull Royal Infirmary
Replied on 10 July 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We would like to share your kind comments with the staff involved in your care. In order for us to do this please contact our Patient Advice and Liaison Service (PALS) so that further details can be taken. They can be reached by one of the methods below. • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Brilliant care
Rated 5 stars out of 5
by Mrs Susan hunt - Posted on 28 June 2023
My short stay on "Cedar Ward" was excellent Can't praise everyone Surgeons recovery and ward nursing staff enough.Very caring, professional and reassuring by everyone.Relaxed atmosphere.Thankyou all .
Visited Gynaecology on June 2023
Review titled Hull Royal Infirmary
Replied on 10 July 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff on Cedar Ward. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Review titled Neurosurgery Hull
by Freddy - Posted on 21 June 2023
I have just read a previous post regarding Neurosurgery. My GP sent an urgent referral to the Neurosurgery. I am unable to find out when I am likely to get an appointment. I believe patients should be given some indication as to when they are likely to be seen.
Visited May 2023
Provided by Care opinion
Review titled Hull Royal Infirmary
Replied on 10 July 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your difficulties. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Wonderful care and outcome
Rated 5 stars out of 5
by Christine Wilson - Posted on 18 May 2023
I am so pleased with the results of my two eye operations - one to repair a hole in my retina when the lens was also replaced and the second for a cataract. The care was exemplary and the outcome has left me without the need for prescription glasses or contact lenses. I only need simple reading glasses and my eyesight was incredibly poor before. I have not seen this well for over 50 years!!
Visited Ophthalmology on May 2023
Review titled Hull Royal Infirmary
Replied on 24 May 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff in the Eye Hospital. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Review titled Amazed
Rated 5 stars out of 5
by Kimberly Chambers - Posted on 08 April 2023
Thank you to all the kind n patient staff on duty today I was brought in by ambulance n within 10 mins of arriving had my obs n bloods done Then into main a n e n was seen ny doctor eho arranged an mri It was the nicest hospital i have ever been to ..clean and very efficeint x
Visited Accident and emergency services on April 2023
Review titled Hull Royal Infirmary
Replied on 20 April 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff in the Emergency Department and their manager. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 15 April 2023
Excellent care from Ward 50. All the staff are very professional and attentive at all times. Nothing is too much trouble. The ward is immaculately clean,the food is good - the staff ensure that you have what you want to eat and drink. Nursing staff are the tops
Visited Nephrology on April 2023
Review titled Hull Royal Infirmary
Replied on 20 April 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff and managers of Ward 50. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Information supplied by Hull University Teaching Hospitals NHS Trust