Hull Royal Infirmary
Anlaby Road, Hull, HU3 2JZContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Decent experience
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2023
All staff were very reassuring and stayed calm even when the alarms were sounding. We were offered a hot drink and communication was exceptional. The doctor we were with called us to the front desk to let us know that his shift was ending, and that he would hand us over to someone else. We really appreciated this as it felt as though we were being kept in the loop. The fresh air machines were very welcome!! Sometimes emergency departments can smell a bit strong, but the machines ensured there were no unwanted odours lingering. A nice touch! There is a staff notice board with the word "Polite" running vertically down the page and this is displayed opposite rooms 12 and 13; there are four spelling errors on it. We were seen very quickly all things considered, but we were waiting quite a long time for some ECG results. That aside, this is a very nice A&E department.
Visited Accident and emergency services on April 2023
Review titled Hull Royal Infirmary
Replied on 20 April 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff and managers of the Emergency Department (A&E). If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Review titled 11 hour wait!
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2023
Got there early hours in the morning, my partner had bad chest pains. Was told it would be an 11 hour wait, hadn't managed to bring money with us so was unable to get food that whole time. Not enough available toilets (1 men, 1 woman, and 1 disabled) for the whole of the emergency department. In the disabled toilet there was no emergency pull cord either which is a big issue if a disabled person had an accident in the toilet. Then people was repeatedly called through the night, not just once or twice but nearly every hour on the hour when it was obvious they had left. Overall I understand people are there that could easily be seen elsewhere but those that can be seen elsewhere should be turned away at the reception. Patients who can eat should be offered some biscuits or a sandwich at regular intervals.
Visited Accident and emergency services on April 2023
Review titled Hull Royal Infirmary
Replied on 20 April 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in the Emergency Department and we will ensure your comments are shared with the manager. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Review titled Fantastic staff
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2023
My mum spent the day in a&e being assessed and waiting for a bed on the ward. The staff were so nice and kind, always checking in on how mum was and offering us drinks. Their care and compassion for my mum, who has dementia was fantastic. Thank you!
Visited Accident and emergency services on March 2023
Review titled Hull Royal Infirmary
Replied on 12 April 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff in the Emergency Department. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Review titled Wait for Urgent Appointment - no support
by Psicocat - Posted on 27 March 2023
I am waiting for an urgent neurosurgery appointment. Got through on number given after 45 minutes. Can't give me an update as they don't have that info. Transferred to another number 10 minutes later to be asked why I'm ringing that number! Explained I was transferred. Was told they can't help me, but amounts for urgent are about a month wait. Its been 7 weeks now. Was told it could be August, they can't tell me more.
Visited March 2023
Provided by Care opinion
Review titled Hull Royal Infirmary
Replied on 30 March 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience trying to reach the neurosurgery department and your continued wait for an appointment. We would like to share your comments with the department managerial team, in order to address the concerns you have raised. To enable us to do this, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Review titled Visit to Gynaecology Department Hull Royal Infirmary
by Patricia5787 - Posted on 28 March 2023
Managed to find a parking space. The new system of payment is better as you pay when you leave the car park which means that you don't have to worry about and late appointments. It is pleasant walking in the grounds of HRI and the department I visited was very efficient. I have no complaints with the NHS. or Hull Hospital. A & E is completely different, I think it could work better without Government interference, targets etc. The staff work as hard as they can. I think they need more staff and encouragement.
Visited March 2023
Provided by Care opinion
Review titled Hull Royal Infirmary
Replied on 20 April 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the Facilities Department. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Review titled Outrageous
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2023
The staff were friendly thats the only positive. I filled 111 form. Went to urgent care centre. Waited 4 hours for results only to be told to go to a and e. Waited five hours for heart results. After five hours we left without the results because we had been in hospitals since 11am to 9pm. We didn't eat or drink. No one was wearing face masks. I am likely to die with stress from waiting and contracting an illness from being around people for so long with no protection. Absolutely awful. No wonder the bbc said we have the worse service in the whole of the uk
Visited Accident and emergency services on March 2023
Review titled Hull Royal Infirmary
Replied on 10 March 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in the Emergency Department. We would like to share your comments with the department manager and team so that improvements can be made. In order to do this, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Review titled Fantastic care
Rated 5 stars out of 5
by jonathon.wells@outlook.com - Posted on 02 March 2023
Brilliantly organised, excellent staff. I cannot, nor would I want to, fault the service. A big thank you to all involved.
Visited Ophthalmology on March 2023
Review titled Hull Royal Infirmary
Replied on 03 March 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) who can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Review titled Amazing staff
Rated 4 stars out of 5
by Anonymous - Posted on 30 March 2023
Ended up in a&e 27/3 with a health related issue it was extremely busy had to wait 23 hours for a bed on a ward but staff deserve medals on shift that night they were kind caring made me a bed in a room Till I was took away and the passion love and support one another gave was amazing brought tears to my eyes, in this nhs they need recognising more and sending my thank fullness and love to all - be proud hull your doing amazing all …
Visited Accident and emergency services on March 2023
Review titled Hull Royal Infirmary
Replied on 20 April 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients. We will ensure your kind comments are shared with the Emergency Department staff and managers. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Review titled A&E was so well run
Rated 5 stars out of 5
by SteveB - Posted on 11 February 2023
I don't usually think about giving reviews but I have gone out of my way to give this one. I was sent to Accident & Emergency at Hull Royal by my doctor to investigate something that could have been life threatening at any time. Happily the outcome, after only 5 hours was a good one. I was very impressed by the super efficient and friendly way I was dealt with from start to finish. I registered my arrival at the "walk-in" entry point then waited my turn. The doctor was so thorough and left no stone unturned. He was fast and efficient with a no nonsense attitude. He even took blood samples himself which saved time. Like many people, I dislike this kind of thing but I can honestly say I felt nothing! He then set up x-ray and ekg tests before going to the next stage. My experience in x-ray was similar, no messing about and a quick very friendly service. Then a young nurse came to find me and she then did an ekg in another area, again friendly and very efficient. After that I waited in the public area again. The blood test results came back much quicker than expected and at that point I was called back into the consulting room. The results were discussed and my questions answered and after that I was (luckily) able to go home. After seeing varous negative Accident & Emergency news reports, I felt it was essential to balance those with my very positive experience on the 10th February 2023 at A&E in Hull. Thank you all for providing such a valuable service for when we need it at the most unexpected times. What I experienced shows how effective careful planning to create the current A&E environment and a great staff team effort to work in it can do.
Visited Accident and emergency services on February 2023
Review titled Hull Royal Infirmary
Replied on 03 March 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the Emergency Department and the Radiology Department staff. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Review titled Brilliant
Rated 5 stars out of 5
by Samantha - Posted on 07 February 2023
When I walked into A and E, with a very sore and bruised foot, it said a 7 hour wait time, within a couple of hours that had gone up to a 10 hour and 20 min wait time, so thought I would be there along time. The nurses and consultants were working so hard to get patients seen quickly. There was even staff that brought around free tea or coffee and biscuits. After 3 and a half hours I had been seen(also had a xray in that time) and was calling a taxi to go home, fracture clinic phone call tomorrow.
Visited Accident and emergency services on February 2023
Review titled Hull Royal Infirmary
Replied on 03 March 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the Emergency Department team and the x-ray department staff. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) who can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Information supplied by Hull University Teaching Hospitals NHS Trust