Hull Royal Infirmary
Anlaby Road, Hull, HU3 2JZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Stressful
Rated 2 stars out of 5
by Sam - Posted on 12 April 2023
I haven't been given the right care I am trying to change doctors but they aren't allowing it at the moment and won't tell me why
Visited Endocrinology and Metabolic Medicine on December 2022
Review titled Hull Royal Infirmary
Replied on 20 April 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent difficulties in trying to change doctors. In order to provide advice for your concern, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Review titled Great practice well looked after ? discharge date
Rated 5 stars out of 5
by Stuart William Watson - Posted on 04 January 2023
I was admitted to ward 500 on 28 November 2022 in a rather poorly state I was very well looked after and managed discharge on 15 December 2022. Unfortunately my discharge documents show only my admission date and I require the formal discharge date for my health insurance company. Many thanks for lokking after me so well to to hard working and dedicated staff of ward 500 and all other staff of Hull Royal Infirmary.
Visited Don't know on December 2022
Review titled Hull Royal Infirmary
Replied on 09 January 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with staff on Ward 500. If you still require our assistance regarding your discharge date documentation, please contact our Patient Advice and Liaison Service (PALS), who they can be reached on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Lovely caring staff,
Rated 5 stars out of 5
by Christina Jolley - Posted on 08 November 2022
On my arrival to when I left, the standard of care was excellent, I had an appointment and was seen on time, the nurses where very caring and professional.
Visited Gynaecology on November 2022
Review titled Hull Royal Infirmary
Replied on 09 November 2022
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2022
Found the care to be outstanding. Yes, the wait times are long but the nurses and doctors are doing a fantastic job under difficult circumstances.
Visited Accident and emergency services on November 2022
Review titled Hull Royal Infirmary
Replied on 12 December 2022
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families, and we are grateful for your kind comments. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Sent back to my GP
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2024
I had an arranged phone appointment with a professor in gastro, the appointment was completed and I was informed an MRI scan will be arranged and test results checked. I recieved a letter afterwards as well as a letter sent to my GP to say I did not attend the appointment and I was put to the back of the queue. My health has worsened in the time since then. I am scared to go back there if this is their normal practice and way of helping clearly sick patients due to neglect of care. I have already complained through PALS who had a reply from management who say that I did not attend which is not true at all.
Visited Gastrointestinal and Liver services on October 2022
Hull Royal Infirmary has not yet replied.
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Review titled Astonishing care and treatment
Rated 5 stars out of 5
by Evelyn Cuthill - Posted on 03 November 2022
I suffered a heart attack on Friday morning at 8.00am. The ambulance arrived within ten minutes. The paramedics were superb and so reassuring. They took me to Hull Royal Infirmary. There, I was diagnosed, received initial treatment and was stabilised. A cardiologist came, explained what the problem was and decided I had to go to Castle Hill for an operation. Within minutes an ambulance was available. As the ambulance arrived at Castle Hill, they were waiting for me and I was taken straight into surgery. An hour and a half later I was sitting up in Ward 28 (CMU) having a cup of tea. I still cannot believe it all happened! The care I received was quite simply outstanding and everyone who saw me was so kind, friendly and reassuring. They were also thoroughly professional. Everything was explained to me very clearly. I can only speak about all the staff in the highest possible terms. What a wonderful department it is and what remarkable people work there. How lucky we are to have you! I shall never be able to thank you enough for all you did for me. You, quite literally, saved my life.
Visited Accident and emergency services on October 2022
Review titled Hull Royal Infirmary
Replied on 09 November 2022
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the teams who looked after you so well during your treatment. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Telephone answering
Rated 3 stars out of 5
by Anonymous - Posted on 18 October 2022
I have been ringing 875875 for most of the day for some information regarding my wife who is in ward 38. No one is annswering the phone, this is not good enough as i cannot visit due to covid...
Visited Accident and emergency services on October 2022
Review titled Hull Royal Infirmary
Replied on 20 October 2022
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in trying to reach Ward 38. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled bad communication
Rated 1 star out of 5
by marychilcott - Posted on 29 October 2022
Phoned this hospital many times, I live in Spain and cannot get through to the hospital departments after being left on hold for over 10 minuets, then cut off. My mother is 93 years old and i am so worried about her. Dreadful, something should be done about this.
Visited Geriatric Medicine on October 2022
Review titled Hull Royal Infirmary
Replied on 09 November 2022
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in contacting the hospital. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled dismal
Rated 1 star out of 5
by Anonymous - Posted on 15 October 2022
i attended the a&e on a thursday and after 7.5 hours waiting with a hight temp and very swollen foot was told to go home and take antibiotics, saturday morning with a high fever and black toes waited another 10 hours no pain relief or even a chair to sit on i was admitted at 11pm and had surgery at 1am and lost 2 toes. what makes me so angry is the fact that 5 nurses where on mobile phones compairing face book with each other until they were shouted at by another patient. i know times are hard for staff but to be so uncaring and rude to people is discusting. i am now recovering at home after been admitted twice in 3 weeks ,massive thanks to ward 6 and 7 for the care they gave me unlike a&e. a complaint has been made regarding the a&e department from my lawyers. all the money spent on your cosmetics to the front of the hospital should of been spent on upgrading the a&e.
Visited Accident and emergency services on October 2022
Review titled Hull Royal Infirmary
Replied on 20 October 2022
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in the Emergency Department. We will ensure your comments are shared with the department manager and staff team. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Surprisingly super efficient....
Rated 4 stars out of 5
by Visitor from Cornwall - Posted on 24 September 2022
Having had an accident resulting in having to visit the A&E at Hull Royal, the rumours abounded 6 61/2 hours waiting times, as it happened when I arrived 41/2 hours waiting time,as it happened i was called through after an hour to have my wound dressed, apparently open wounds are seeing to ASAP ,the nurses where fantastic,Thank you HRI.
Visited Accident and emergency services on September 2022
Review titled Hull Royal Infirmary
Replied on 10 October 2022
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff in the Emergency Department and their manager. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
Information supplied by Hull University Teaching Hospitals NHS Trust