Hull Royal Infirmary
Anlaby Road, Hull, HU3 2JZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Hull Royal Infirmary.
Reviews
-
Review titled Friendly and kind staff
by coordinationcm93 - Posted on 21 June 2023
I've just been discharged today after staying on Cedar ward. I would like to thank all the staff that has been working for the last 2 days, every one of them has been friendly and kind and always checking on me, so a massive thank you for looking after me
Visited June 2023
Provided by Care opinion
Review titled Hull Royal Infirmary
Replied on 27 July 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff and managers on Cedar Ward. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department
Provided by Care opinion
-
Review titled Astute helpful
Rated 5 stars out of 5
by Mr.michael gerard condon - Posted on 01 July 2023
Professional polite and respectful doctors and staff . Diagnosed my problem and advised me of the next step to follow up with . Made me feel he was genuinely concerned with my healthnsnd listened intently.
Visited Accident and emergency services on June 2023
Review titled Hull Royal Infirmary
Replied on 10 July 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We would like to share your kind comments with the staff involved in your care. In order for us to do this please contact our Patient Advice and Liaison Service (PALS) so that further details can be taken. They can be reached by one of the methods below. • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
-
Review titled Brilliant care
Rated 5 stars out of 5
by Mrs Susan hunt - Posted on 28 June 2023
My short stay on "Cedar Ward" was excellent Can't praise everyone Surgeons recovery and ward nursing staff enough.Very caring, professional and reassuring by everyone.Relaxed atmosphere.Thankyou all .
Visited Gynaecology on June 2023
Review titled Hull Royal Infirmary
Replied on 10 July 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff on Cedar Ward. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
-
Review titled Neurosurgery Hull
by Freddy - Posted on 21 June 2023
I have just read a previous post regarding Neurosurgery. My GP sent an urgent referral to the Neurosurgery. I am unable to find out when I am likely to get an appointment. I believe patients should be given some indication as to when they are likely to be seen.
Visited May 2023
Provided by Care opinion
Review titled Hull Royal Infirmary
Replied on 10 July 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your difficulties. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
-
Review titled Wonderful care and outcome
Rated 5 stars out of 5
by Christine Wilson - Posted on 18 May 2023
I am so pleased with the results of my two eye operations - one to repair a hole in my retina when the lens was also replaced and the second for a cataract. The care was exemplary and the outcome has left me without the need for prescription glasses or contact lenses. I only need simple reading glasses and my eyesight was incredibly poor before. I have not seen this well for over 50 years!!
Visited Ophthalmology on May 2023
Review titled Hull Royal Infirmary
Replied on 24 May 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff in the Eye Hospital. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
-
Review titled Amazed
Rated 5 stars out of 5
by Kimberly Chambers - Posted on 08 April 2023
Thank you to all the kind n patient staff on duty today I was brought in by ambulance n within 10 mins of arriving had my obs n bloods done Then into main a n e n was seen ny doctor eho arranged an mri It was the nicest hospital i have ever been to ..clean and very efficeint x
Visited Accident and emergency services on April 2023
Review titled Hull Royal Infirmary
Replied on 20 April 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff in the Emergency Department and their manager. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
-
Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 15 April 2023
Excellent care from Ward 50. All the staff are very professional and attentive at all times. Nothing is too much trouble. The ward is immaculately clean,the food is good - the staff ensure that you have what you want to eat and drink. Nursing staff are the tops
Visited Nephrology on April 2023
Review titled Hull Royal Infirmary
Replied on 20 April 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff and managers of Ward 50. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
-
Review titled Decent experience
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2023
All staff were very reassuring and stayed calm even when the alarms were sounding. We were offered a hot drink and communication was exceptional. The doctor we were with called us to the front desk to let us know that his shift was ending, and that he would hand us over to someone else. We really appreciated this as it felt as though we were being kept in the loop. The fresh air machines were very welcome!! Sometimes emergency departments can smell a bit strong, but the machines ensured there were no unwanted odours lingering. A nice touch! There is a staff notice board with the word "Polite" running vertically down the page and this is displayed opposite rooms 12 and 13; there are four spelling errors on it. We were seen very quickly all things considered, but we were waiting quite a long time for some ECG results. That aside, this is a very nice A&E department.
Visited Accident and emergency services on April 2023
Review titled Hull Royal Infirmary
Replied on 20 April 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff and managers of the Emergency Department (A&E). If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
-
Review titled 11 hour wait!
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2023
Got there early hours in the morning, my partner had bad chest pains. Was told it would be an 11 hour wait, hadn't managed to bring money with us so was unable to get food that whole time. Not enough available toilets (1 men, 1 woman, and 1 disabled) for the whole of the emergency department. In the disabled toilet there was no emergency pull cord either which is a big issue if a disabled person had an accident in the toilet. Then people was repeatedly called through the night, not just once or twice but nearly every hour on the hour when it was obvious they had left. Overall I understand people are there that could easily be seen elsewhere but those that can be seen elsewhere should be turned away at the reception. Patients who can eat should be offered some biscuits or a sandwich at regular intervals.
Visited Accident and emergency services on April 2023
Review titled Hull Royal Infirmary
Replied on 20 April 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in the Emergency Department and we will ensure your comments are shared with the manager. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
-
Review titled Fantastic staff
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2023
My mum spent the day in a&e being assessed and waiting for a bed on the ward. The staff were so nice and kind, always checking in on how mum was and offering us drinks. Their care and compassion for my mum, who has dementia was fantastic. Thank you!
Visited Accident and emergency services on March 2023
Review titled Hull Royal Infirmary
Replied on 12 April 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff in the Emergency Department. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
Information supplied by Hull University Teaching Hospitals NHS Trust