Ipswich Hospital
Heath Road, Ipswich, Suffolk, IP4 5PDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic treatment
Rated 5 stars out of 5
by Alan Rutter - Posted on 25 May 2023
Every aspect of my treatment from original consultation to outpatients clinics has been of the highest standard. Amazing people to very nice food during my stay. Thank you Ipswich for everything
Visited Orthopaedics on March 2023
Review titled Ipswich Hospital
Replied on 01 June 2023
Thank you for taking the time to leave your feedback regarding your recent care and treatment at Ipswich Hospital. I hope you are continuing to make a good recovery at home. Many thanks
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Review titled Efficient and caring
Rated 5 stars out of 5
by Caroline M - Posted on 25 March 2023
I had an appointment to have a mole seen to. The dermatologist and her assistant were very caring, efficiënt and had the immediate support of one of the senior members of the team to check my mole. I felt very much at ease that they treated me well and have the right plan going forward. Also it was very calming to have the aquarium displayed in the waiting room on the screen. Thank you. I wish they have this in other departments too.
Visited Dermatology on March 2023
Review titled Ipswich Hospital
Replied on 29 March 2023
Thank you for leaving your kind words regarding your recent dermatology procedure at Ipswich Hospital, I have forwarded your kind words on to the team and I know they will be pleased to see how they had such a positive impact on your overall care and treatment. Many thanks
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Review titled Awfull experience
Rated 2 stars out of 5
by Angela Fox - Posted on 26 March 2023
Cant really go into details except I had minor arm surgery and was supposed to stay overnight, I ended up staying in 2 different wards for a total of 11 days due to various complications but nothing to do with my arm surgery which went well! Night staff on one ward were unhelpful, rude, they purposefully ignored me when I needed help and did nothing , I was terrified, but was too I’ll to do anything , I tried to leave on 2 occasions but wasn’t allowed! This stay was the worst stay I have ever experienced in Any hospital and I have been in many over the years i am still traumatised by some events after being home 12 days!
Visited Orthopaedics on March 2023
Review titled Ipswich Hospital
Replied on 29 March 2023
Thank you for taking the time to leave your feedback and I am sorry for any inconvenience or undue stress that this may have caused. I have passed your comment onto the Matron for the area for her attention. If you would like us to look into his further please contact our Patient Advise and Liaison Service (PALS) on 01473 704781 or email PALS@esneft.nhs.uk. Many thanks
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Review titled Fantastic from UTC
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2023
My son (16) fell off his moped 2mins into his first lesson… Visited the UTC with ankle injury. In and out within the hour including Xrays, follow up advice given, and I was even able to speak to a nurse later that evening with a question who answered it comprehensively and with kindness. Absolutely excellent service from the UTC team, the whole unit is a credit to the hospital and really forward-thinking.
Visited Accident and emergency services on February 2023
Review titled Ipswich Hospital
Replied on 03 March 2023
Thank you for taking the time to leave your kind words regarding the treatment you received at the UTC for your injured ankle. I have passed your comments onto the team and I know they will be thrilled to see how they had such a a positive impact on your overall care and treatment. Many thanks.
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Review titled Another excellent visit
Rated 5 stars out of 5
by Frank - Posted on 25 February 2023
My wife was seen by doctor examined and bloods taken and home within two hours,other visits to A&E were just as brilliant in the past.i cant thank all staff enough,so helpful polite and careing.while siting waiting at times i just wish other people could just manage a smile and a thankyou to the brilliant staff,again well done all staff so much appriciated
Visited Accident and emergency services on February 2023
Review titled Ipswich Hospital
Replied on 03 March 2023
Thank you for leaving your kind words regarding your recent treatment and care which I have passed onto the team in A&E. I hope you are continuing to make a good recovery at home. Many thanks
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Review titled Extremely disapointed
Rated 2 stars out of 5
by Travis Prince - Posted on 28 February 2023
Me and my girlfreind (Alana matthews) went into the neonatal unit at around 12am and were beginning the process of labour, over the course of our stay we had 3 main midwifes one of which had a student in toe. Our birth plan had not so much as been looked at, everything we wanted to happen did not. We specifically asked for no student nurses and we got one. We asked for minimal people yet complete strangers "who wanted to say hello" were invited into the room. We asked for our baby to be cleaned straight after birth then laid onto my partners skin but she was not cleaned. I seriously begin to question why we made a birth plan just for the staff to ignore it completely. Secondly once in the orwell segment of the maternity ward we were given multiple checks where i had to ask what the results were. We had staff members giving us absoloutely no updates on the situation or what the situation was. One staff member in particular came in without saying a word and then left with one of our documents for over 3 hours. The staff member who delivered our baby was excellent tho, she seemed fairly new at the job but kept a level head and kept my partner as calm as she could be, all whilst being on very little sleep, unfortunately i cant remember her name but she really was amazing and deserves all the praise she could get.
Visited Neonatal Care on February 2023
Ipswich Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Beverly - Posted on 19 February 2023
I fell and fractured my hip on 9th February and after an X-ray I was transferred to Needham Ward. From the moment I arrived I was given such good care. The staff were cheerful and very caring and nothing was too much trouble. I was kept informed of the treatment at all times and I had my total hip replacement carried out on 13th February. The surgical team were amazing and I had several visits on the ward after the operation so they could see how I was progressing. I developed such a bond with the staff who were really exceptional. The food was acceptable and I think the reason most patients complain about it is because they are on lots of medication which reduces the appetite and gives one a dreadful taste in the mouth. I didn’t even eat my favourite foods that family brought in. I received five star service on Needham Ward and the staff there work incredibly hard always with a smile on their faces.
Visited Major trauma on February 2023
Review titled Ipswich Hospital
Replied on 20 February 2023
Thank you taking the time to leave your great feedback. I have passed your kind words onto the Matron for Needham Ward to share with the wider team who will be thrilled to read how they had such a positive impact on your overall experience and care. I hope you are continuing to make a good recovery at home. Many thanks.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2023
I took my granddaughter to A and E yesterday night after a sports injury to her ankle. My granddaughter was seen immediately and sent to the Fracture Clinique. At the Clinique she was checked in and seen within 15 minutes. The whole process was speedy, efficient and staff polite and helpful.
Visited Accident and emergency services on February 2023
Review titled Ipswich Hospital
Replied on 16 February 2023
Thank you leaving your kind words regarding your Granddaughters care in A&E and the fracture clinic, it is great to hear how the care she received had such a positive impact on hers and your overall experience. I hope she is continuing to make a good recovery at home. Many thanks
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Review titled Experience
Rated 4 stars out of 5
by Anonymous - Posted on 20 February 2023
I was told to arrive early to have an X-ray before my appointment however, I had to wait 2.5hrs for X-ray. My consultant was very apologetic about the delay but it wasn’t his fault he was having to wait around for X-rays to be done before seeing his patients. This is such a waste of his time. Surely fracture clinic X-ray department should be just for this clinic and not an extension for A/E department to use.
Visited Orthopaedics on February 2023
Review titled Ipswich Hospital
Replied on 21 February 2023
Thank for telling us about your experience and the delay you encountered when having an X-ray and waiting for your result and I am sorry for any inconvenience that this caused. I have forwarded your comments on the Matrons for the relevant areas for their attention and to share and discuss with the wider teams concerned.
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Review titled Pathetic
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2023
Arrived at A&E just before midnight, I was in extreme pain due to a possible infection, has to wait to be seen by a doctor for 8 hours. The way the department was being run is pathetic. Understaffed, only one doctor seemed to be doing his job. Very disappointed
Visited Accident and emergency services on February 2023
Review titled Ipswich Hospital
Replied on 03 March 2023
Thank you for letting us know about your wait to be seen in A&E at Ipswich Hospital and I am sorry for any inconvenience that this caused. I have passed your comments onto the Matron in A&E to share with the wider team. Many thanks
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Information supplied by East Suffolk and North Essex NHS Foundation Trust