Ipswich Hospital
Heath Road, Ipswich, Suffolk, IP4 5PDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled No such thing as 2 week wait for breast screening
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2023
It’s been 2 weeks since my referral for breast clinic , gp said I would be seen within 2 weeks , I rang up and got a appointment after another 2 weeks that’s 4 weeks for a urgent referral, I’m freaking out , not only do I have a large lump , I now struggle when talking , I’m only 41 with 4 kids and single , I’ve lost my appetite and have hardly ate for 2 weeks , I’m crying all time , and I’ve still got to wait
Visited Breast Surgery on June 2023
Review titled Ipswich Hospital
Replied on 13 June 2023
Thank you for taking the time to leave your feedback and I am sorry for the delay your have encountered and any extra stress and anxiety that this may have caused. I have passed your comments onto the breast care team for their attention. Please feel free to give our PALS team a call on 01473 704781 they may be able to give you some information on waiting times.
Provided by Care opinion
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Review titled Declining standards
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2023
I feel very sad at leaving a negative review as all of my previous experiences at the hospital have been good. I Checked in to outpatients using the screen. It was very grubby and I dread to think what a microbiologist would find there. I managed to independently locate the clinic. I Wasn’t sure what to do with ticket when I arrived and ended up asking a patient. I was quite embarrassed when asked for my urine sample rather loudly in the waiting area. I needed to re-do the sample. The toilet was unpleasant…urine on the floor, seat up and smelly. My perception of attitudes was that staff wanted me in and out of the consultation as quickly as possible ( By the way, I didn’t know it was a consultation as I was led to believe by my health centre that it was in order to fragment renal stones.) Had to keep asking simple questions e.g. Can I get this blood test here? (Yes), where do I go? ( follow the signs). Everyone did their job but I didn’t feel that hearts were in it. Everywhere felt crowded, dingy and uncared for. I dutifully filled in the required paperwork before attending but that was never collected even though I offered it upon arrival. I left still not sure about what was to happen next e.g. do I wait for an appointment for scanning, do I need to see my GP for blood test results or will the hospital contact me directly? Communication generally fell way below my expectations. At least there was an actual person to welcome you for a blood test and the waiting area was clean and tidy. On the way out, the toilet by the cafe at entrance no. 6 was also unpleasant..faeces smeared on seat, toilet paper on the floor and quite smelly. I acknowledge I may have expectations that can no longer be met in the current climate. However, I was so disappointed, sad, fed up, and a little angry.Not looking forward to returning. Luckily, I have options…many do not.
Visited Urology on May 2023
Review titled Ipswich Hospital
Replied on 01 June 2023
Thank you telling us about your experience at Ipswich Hospital and I sorry that this was not as expected. Your comments have been forwarded onto the cleaning team and the Matron for outpatients for their attention. I would like to look into this further so we can learn from your experience. To do this I would need more information regarding the clinic you attended and when. Could yo please give me a call on 01473 702101 at your convenience. Many thanks Steve Bruce - Patient Experience Team
Provided by Care opinion
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Review titled A million times thank you
Rated 5 stars out of 5
by Laura - Posted on 05 May 2023
I was taken into hospital due to low blood pressure from a miscarriage. I truly believe the nurses and doctors saved my life on the day as I had lost so much blood, but mainly they all deserve so much respect and appreciation for their hard work and understanding going above and beyond to comfort me as I came in alone and making me feel safe. I can’t remember her name, but there was an especially amazing agency nurse from the Emergency department who held my hand the whole time, comforted me and gave me such lovely words of wisdom, she deserves a massive raise and a huge thank you! Overall, my sad and traumatic situation was made a lot less stressful and painful due to the wonderful care I received. Many thanks and love to everyone
Visited Gynaecology on May 2023
Review titled Ipswich Hospital
Replied on 11 May 2023
Thank you for leaving your kind comments. I have forwarded these onto the Matron for ED to share with her wider team and they will be pleased to see how their actions had such a positive impact on your overall care at such a traumatic time. I hope you are continuing to make a good recovery. Many thanks
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Review titled First Class, Caring Service Again
Rated 5 stars out of 5
by Richard Elsey-Warren - Posted on 11 May 2023
I had a CT scan on 11 May. On arriving at the hospital, I was struggling to find the CT unit & a passing medical secretary volunteered to escort me through the hospital to the CT unit. She went, ‘beyond the call of duty’ which made me fell more relaxed. Once in the CT unit I was looked after by 3 nurses & from the moment I arrived I was treated in a dignified, respectful way by friendly, informative, kind staff. This is my second visit to Ipswich hospital in the last few weeks & both experiences were similar. Thank you.
Visited Imaging services on May 2023
Review titled Ipswich Hospital
Replied on 24 May 2023
Many thanks for taking the time to leave your kind comments, I have passed these onto the Matron for CT to share with his wider team. It is great to hear that your previous visits have been just as good. Thank you
Provided by Care opinion
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Review titled Brilliant Sonographer
Rated 5 stars out of 5
by Rosheen - Posted on 08 April 2023
I had a Saturday afternoon appointment (8/4/23) and my experience was brilliant. I was seen quicker and everything during my scan was explained to me. He checked repeatedly that I was okay throughout and was absolutely wonderful. He’s an absolute credit to your team!
Visited Obstetrics And Gynaecology on April 2023
Review titled Ipswich Hospital
Replied on 17 April 2023
Thank you for taking the time to leave your kind words regarding your recent scan. I have passed your comments onto the Sonography team who will be pleased to see how their actions had such a positive impact on your overall experience. Many thanks
Provided by Care opinion
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Review titled First Class, Caring Service
Rated 5 stars out of 5
by Richard Elsey-Warren - Posted on 24 April 2023
I was given a colonoscopy on a Sunday. I was treated with dignity, respect, kindness & professionalism at all times and everyone took the trouble to put me at my ease. Whilst I won’t be queuing for another one, I will always be grateful for the way I was looked after.
Visited Gastrointestinal and Liver services on April 2023
Review titled Ipswich Hospital
Replied on 27 April 2023
Many thanks for taking the time to leave your kind words, I have passed these onto the Matron for the area to share with the wider colonoscopy team for their attention. Thank you and kind regards
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Review titled Nurses are exceptionally kind and professional
Rated 5 stars out of 5
by Anonymous - Posted on 30 April 2023
Saturday afternoon, I contacted 111 service due to new symptoms in ongoing condition. I was advised to attend A &E within 2 hours. I arrived by taxi feeling very scared and anxious. Greeted at door by experienced nurse who directed me to right section. Busy waiting area, nearly all chairs full. Seen and triaged after only 45 mins, taken into side room for more extensive tests. Nurse was exceptionally kind and reassured me and two other elderly patients. He kept me fully updated, even took time to get me tea and hot toast. After all tests were reviewed by Dr I was thankfully allowed home. Doctor gave me full explanation, advice and referral back to GP for follow up at next appt. Was back home less than 4 hours after leaving.
Visited Accident and emergency services on April 2023
Review titled Ipswich Hospital
Replied on 04 May 2023
Thank you for taking the time to leave your kind words regarding your recent visit to A&E at Ipswich Hospital. I have forwarded your comments onto the Matron for the area to share with the wider team and I know they will be pleased to see how their actions made such a difference. I hope you are continuing to make a good recovery at home. Many thanks
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Review titled Great staff, great experience
Rated 4 stars out of 5
by Anonymous - Posted on 28 April 2023
Today I went into the gynecology unit for a scan for termination of pregnancy. The nurses were all kind and non judgmental towards me and handled my situation with such care and respect. I hardly had to wait at all to be seen by the doctor after my scan to discuss things further and a special thank you to her for being so kind and thoughtful of my anxiety! Would highly recommend to any women struggling with anything pregnancy related or not these professionals will make you feel very comfortable and safe!
Visited Gynaecology on April 2023
Review titled Ipswich Hospital
Replied on 04 May 2023
Thank you for taking the time to leave your comments at this time. I have forwarded your kind words onto the team concerned with your care for their attention. They will be pleased to see how their actions had such a positive impact on your overall care and experience, helping to reduce your anxiety and making you feel comfortable and safe. Many thanks
Provided by Care opinion
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Review titled No communication
Rated 2 stars out of 5
by Anonymous - Posted on 04 March 2023
My husband has been in Waveney Ward for over a week and there has been a failure of communication as to his treatment, rehabilitation and forward treatment - very worry as his wife
Visited Rehabilitation on March 2023
Review titled Ipswich Hospital
Replied on 24 March 2023
I am sorry that on this occasion the communication around your husbands care and ongoing treatment has not been as expected, and for any unnecessary inconvenience and stress that this may have caused. I have passed your comments onto the Matron for the area so they are aware of the impact that poor communication can have on patients and their loved ones. If you would like to discuss this any further please give me a call at your convenience Steve Bruce – Patient Experience Team 01473 702101
Provided by Care opinion
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Review titled The Raedwald Day Surgery Unit
Rated 5 stars out of 5
by George Lindsay-Allen - Posted on 13 March 2023
I attended this Unit for a Hernia operation on sunday 12/3/23 my experience from entering the Unit, from the nurse on reception to the nurses and doctors was excellent. With care and all explanations for the procedure i could not fault any of the staff. Well done.
Visited General Surgery on March 2023
Ipswich Hospital has not yet replied.
Information supplied by East Suffolk and North Essex NHS Foundation Trust