John Radcliffe Hospital
Headley Way, Headington, Oxford, Oxfordshire, OX3 9DUContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled New Osler ward does not work for CF patients
Rated 4 stars out of 5
by Anonymous - Posted on 20 January 2023
Firstly I could not fault the amazing care I received on this ward by all the staff given the pressure they are under. Sadly the refurb fails to take into account patients that may need to stay in for a week or more like those with CF and Bronchiectasis. It falls way short of the facilities found in other CF wards such as Heartlands and The Brompton. You are unable to see out of the windows now which is incredibly depressing for patients but I presume also the staff, especially knowing how incredible and healing the views were before, so important to both mental and physical wellness. The rooms are tiny and very claustrophobic, there is nowhere to put your clothes and other belongings, There are no TVs... fine if you have access to a laptop but not everyone has this privilege...the bathrooms have no shelves, hooks or storage so any toiletries etc have to go on the floor or balance on the bin. Other CF wards have room for exercise equipment in the rooms, not a chance of that here. There is also no access to a microwave or small kitchen, again essential for CF patients especially when the food is pretty poor, the CF menu sadly was dreadful. The ward has clearly been designed for acute respiratory patients with no thought or consultation involving those with long term conditions like CF or the professionals that care for them. Were any patients consulted during the design?? It feels as though it has been designed purely for medical practicality for acute scenarios, without a thought for the holistic needs of chronic long term patients. As a CF patient I felt as though I was in a standard respiratory ward, which is something CF care has moved away from over the last decades due to our complex need and repeated lengthy admissions. I hope there can be a resolution but I presume this cost a fortune to refurb, it just feels like a terribly wasted opportunity to not have incorporated a designated CF section.
Visited Respiratory Medicine on December 2022
John Radcliffe Hospital has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2023
I would like to thank all the wonderful staff for looking after my son Simon Cartwright. Your skills patience and kindness are immeasurable. Once again many heartfelt thanks. Happy new year to you all
Visited Plastic surgery on December 2022
John Radcliffe Hospital has not yet replied.
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Review titled Almost no care after colossal wait
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2022
I went to A&E around 11pm for a wound which needed sutures. I was finally seen by a nurse around 3am; the nurse cleaned the wound and then told me the doctor would glue it very soon. Around 4am, the doctor came and told me he couldn't glue or suture it, but I should come back to the hospital later in the day. (What A&E doctor can't suture a wound?) Ok, when should I come back? I asked. He went to check. Around 5am, I was discharged and told I would be called to schedule when to come in later in the day. By this point, I had received almost no care – I was not even told how to care for the wound. I received a call five hours later and was told I'd have an appointment in 72 hours, which is far after sutures would be desirable. So after a whole night in this hospital, I literally got no help. The next day, I went to an urgent care clinic – the practitioners there were horrified at the lack of treatment I'd received at the Radcliffe. They quickly saw me, cleaned and dressed the wound, and applied glue. They could not believe the doctors had been unable to do anything. A really shocking lack of treatment, and communication. I am so disappointed by this hospital, its carelessness.
Visited Accident and emergency services on December 2022
John Radcliffe Hospital has not yet replied.
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Review titled Absolutely awful
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2022
I was told to come in this morning "for an MRI". 6.5 hours later, I'm still here, having been told I have to have major surgery (I'm here on my own because I was told it was only an MRI ). I've been waiting on a prescription for 5 hours. One of the nurses at the nurses' station has been extremely grumpy and hostile to anyone here asking any questions. Absolutely appalling.
Visited General Surgery on November 2022
John Radcliffe Hospital has not yet replied.
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Review titled Awful experience
Rated 1 star out of 5
by Helen Cattermole - Posted on 03 November 2022
Was told to arrive with my disabled toddler for 7:30am for surgery so he hadn’t eaten since 5pm the previous day and no fluid from 6am To finally have a nurse come to us at 9am to tell us there wasn’t bed availability for him we was left in a dirty waiting room with no idea what was happening to be told at 1pm we could finally go on the ward when we did there still wasn’t even a bed in the bay for him it took til 2pm for a cot to arrive he then had surgery at 3pm and was discharged at 10am next morning despite not drinking much fluids they still sent us home
Visited Paediatric Surgery on November 2022
John Radcliffe Hospital has not yet replied.
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Review titled Amazing care
Rated 5 stars out of 5
by Kirsten Pounds - Posted on 27 October 2022
The care I received was outstanding. Every single person who cared for me was so kind, caring and considerate. I couldn’t have wished for a better team and just wanted to express my heartfelt thanks to every single person who was a part of my recovery. Everyone went above and beyond for me.
Visited Gynaecology on October 2022
John Radcliffe Hospital has not yet replied.
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Review titled Well looked after
Rated 5 stars out of 5
by Susan Walker - Posted on 01 November 2022
A&E looked extremely busy and so full yet all the staff had time and a smile for you. I was very well looked after and my back injury was totally cared for. Thank you.
Visited Accident and emergency services on October 2022
John Radcliffe Hospital has not yet replied.
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Review titled Efficient, professional, reassuring
Rated 5 stars out of 5
by Scott Millar - Posted on 13 October 2022
Attended the X-ray department for a dental x-Ray. All members of the team from the front desk to the technician conducting the X-ray were friendly, professional and highly efficient. Department is clean, well laid out, and has clear signage and information. Highly recommend.
Visited Don't know on October 2022
John Radcliffe Hospital has not yet replied.
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Review titled Clinical care excellent
Rated 3 stars out of 5
by Sueg - Posted on 01 January 2023
The nursing care was so good on the ward, as was the consultant care. I had a triple heart bypass. The hospital itself looks worn out, inside and out, in some places needing a good wash down. The beds, chairs, even sheets and pillowcases were beyond saving. Such a shame for the staff who had to make the best of things. It was hard at times trying to communicate unfortunately with staff who hadn’t English as first language, other times where staff only had English in common it was much easier.
Visited Cardiothoracic surgery on October 2022
John Radcliffe Hospital has not yet replied.
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Review titled Lack of food
Rated 5 stars out of 5
by Gerry Challenger - Posted on 28 October 2022
Wonderfull service from all theatre staff and ward nurses couldn’t have asked for better. I returned to the ward around six that evening but did not get any food or hot drink that evening or pain relief. The following day I again got no breakfast or hot drink and nothing was forthcoming at lunchtime. I mentioned this to the sister who was horrified and went out and made me a coffee. The sister came back with a gentleman who was suited and booted and holding an iPad and who never introduced himself but stood by the end of the next bed whilst I believe the sister was explaining the problem I guessed this was the catering manager as he suddenly said to the room you can have something to eat now. I pointed out to him that I had just been discharged so his offer was a bit late and with that he turned on his heel and walked out the ward.I had to return to the triage unit three days later and once again the staff were brilliant and it’s just a shame that the food and drink experience blighted the wonderfull treatment especially the man in the suit with the iPad. Thank you to the Surgeon Doctors and Nurses for your care and dedication
Visited Vascular surgery on October 2022
John Radcliffe Hospital has not yet replied.
Information supplied by Oxford University Hospitals NHS Foundation Trust