Kettering General Hospital
Rothwell Road, Kettering, Northamptonshire, NN16 8UZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Kettering General Hospital.
Reviews
-
Review titled Friendly staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2022
Best experience at KGH A&E department, the staff are so friendly and certainly put you at ease in such a worrying time
Visited Accident and emergency services on December 2022
Review titled Kettering General Hospital
Replied on 16 December 2022
Dear Anonymous, Thank you so much for taking the time to share your feedback about your recent experience in our A&E department. I am delighted that our staff had a positive impact on your experience. I will ensure this feedback is passed on to the team. Kind regards, Lucy Jones - Head of Patient Experience & Engagement
-
Review titled No complaints
Rated 5 stars out of 5
by Anonymous - Posted on 09 December 2022
Very happy with visit. Outpatient app. Staff very good. Seen quickly for said appointment. Doctor listen to my granddaughter so she felt understood. Credit where credit due.
Visited Children's & Adolescent Services on December 2022
Review titled Kettering General Hospital
Replied on 16 December 2022
Dear Anonymous, Thank you for taking the time to share your feedback. We are so happy that your granddaughter felt understood and listened to. I will ensure that this feedback is passed on to the outpatient team. Kind regards, Lucy Jones - Head of Patient Experience & Engagement.
-
Review titled Brilliant Staff
Rated 5 stars out of 5
by Ally Logue - Posted on 22 December 2022
Took my elderly Mum in with urgent concerns and lovely girl rushed us in to a private room. There was a delay but once she was seen everyone was lovely and compassionate. The Doctors and nurses were thorough and helpful.
Visited Accident and emergency services on December 2022
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear Ally Logue, Thank you so much for taking the time to leave this feedback. We are so glad that you found our staff to be compassionate and kind. I will ensure that this feedback is passed on to the clinical teams. Lucy Jones - Head of Patient Experience and Engagement.
-
Review titled Nurses extremely good and caring ,Jr Doctor not good at all
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2023
Taken by ambulance to A and E although I only wanted to see my doctor face to face, Ambulance people said no need to go, but 111 overruled them. Arrived and entered, seen by Nurses , really good. Stabilised and settled. Jr Doctor came and said what they were going to try, then left. Next time I saw him said that Blood Tests came back OK, then the last time he came, he said I could go home without any Medication. At no time did he even try to explain what was wrong. In fact I had to call him over to my bed and ask what was wrong, He begrudgingly said that it was only fluid in my stomach and that it would go away very soon, Now this had been going on for several months so completely wrong diagnosis , all he said was to make an appointment with my doctor so I saw him this morning and has made an appointment for Sdec tomorrow.
Visited Accident and emergency services on December 2022
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear patient, Thank you so much for taking the time to leave this feedback. We are sorry that on this occasion there was a lack of communication surrounding your diagnosis and treatment plan. I will ensure that this feedback is passed on to the staff in our A&E department. Kind regards, Lucy Jones - Head of Patient Experience and Engagement.
-
Review titled Emergency ectopic surgery
by Els1985 - Posted on 20 December 2022
After lots of tests and scans for a few weeks it was discovered I was unfortunately having a ectopic pregnancy I had lots of pain and I was so scared going through surgery and the thought of losing a baby and part of my body. The staff in gynae sdec and on maple ward were so kind. And so was all the other staff I came across in gynae. I want to say thank you and you’re all doing an amazing job. I’m still recovering physically and emotionally but I still am grateful.
Visited November 2022
Provided by Care opinion
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear Els1985, Thank you so much for taking the time to leave this feedback. We are so glad that you found our staff to be kind, and that they helped you through such a scary time. I will ensure that this feedback is passed on to the staff in Gynaecology SDEC and Maple ward. Kind regards, Lucy Jones - Head of Patient Experience and Engagement.
-
Review titled Friendly staff
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2022
I was lost coming out of X-ray and needed directions back to MIaMI. So I asked a member of staff, “excuse me, do you know where MIaMI is?” We both looked at each other for a second until I broke the silence and said “not the one in Florida” of course! And we had a laugh about it, slipping in the clear and obvious similarities in weather and climate *sarcasm*. I didn’t get the member of staffs name but I will try and find out after writing this. He absolutely made my day.
Visited Don't know on November 2022
Review titled Kettering General Hospital
Replied on 16 December 2022
Dear Anonymous, Thank you so much for taking the time to share this feedback with us. We are delighted that the member of staff made your day! Kind regards, Lucy Jones - Head of Patient Experience & Engagement.
-
Review titled Poplar Ward
Rated 4 stars out of 5
by Anonymous - Posted on 11 November 2022
My elderly mother admitted here following admission to hospital with an infection and acute confusion. Early recognition of her Delerium, prompt treatment has meant she is stable enough to return home. Staff have been lovely. Communication about her progress was great. Thank you Poplar Ward
Visited Geriatric Medicine on November 2022
Review titled Kettering General Hospital
Replied on 16 December 2022
Thank you so much for taking the time to leave your feedback. We are so glad that your Mother had a positive experience with us, and that you felt supported in communication about the care your Mother received.
Provided by Care opinion
-
Review titled Emergency ectopic surgery
by Els1985 - Posted on 28 November 2022
I just want to thank all the staff on Maple ward and on the early pregnancy unit. I’ve been visiting due to pain and unknown location of my pregnancy. I came back in more pain and was found very quickly that I was internally bleeding and was growing in my Fallopian tube. I was so sad and scared and the staff were very supportive and kind. From reassurance to taking care of me. I’m still on a long road physically and mentally but these people including the surgeons, doctors, anesthetiser, hca’s, midwife’s and nurses all deserve at least appreciation. Thank you so much to you all x
Visited November 2022
Provided by Care opinion
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear Els1985, Thank you so much for taking the time to leave this feedback. We are so glad that you found our staff to be supportive and kind to you on your visit to our hospital. I will ensure that this feedback is passed on to the staff in Maple ward and the Early Pregnancy Unit. Kind regards, Lucy Jones - Head of Patient Experience and Engagement.
-
Review titled Excellent treatment
Rated 5 stars out of 5
by ZoeB - Posted on 30 October 2022
My daughter was poorly and from the moment a nurse guided us down the childrens treatment are, he jumped on reception got us signed in and into a room. All the staff and doctors were thorough and amazing . The nurse whom walked us into the building was with us right until we left he was fantastic , making jokes and so friendly . Thank you to all the staff in there that day your all amazing . The NHS served us well with dignity and politeness . Wish we got the nurse name he gave my daughter a teddy and she hasn’t left it since .
Visited Children's & Adolescent Services on October 2022
Review titled Kettering General Hospital
Replied on 08 November 2022
Dear ZoeB, Thank you so much for taking the time to leave feedback about your recent visit to KGH. It is wonderful to hear that our staff made a real impact on your experience. I will ensure your comment is passed on to the team. Kind regards, Lucy Jones - Head of Patient Experience & Engagement
-
Review titled Exemplary service
Rated 5 stars out of 5
by John - Posted on 23 October 2022
My elderly Mum was admitted yesterday via A & E. I won't mention other hospitals, but I must say that KGH has the most warm hearted, friendly and reassuring staff. I found the same, when I was admitted briefly earlier in the year. Well done everyone 😊😊
Visited Accident and emergency services on October 2022
Review titled Kettering General Hospital
Replied on 08 November 2022
Dear John, Thank you for taking the time to post this feedback it is always lovely to pass such positive comments onto staff and certainly is a morale booster. Hope your Mum feels better soon. Kind regards, ED Matron
Information supplied by Kettering General Hospital NHS Foundation Trust