Kettering General Hospital
Rothwell Road, Kettering, Northamptonshire, NN16 8UZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Treatment at Kettering General Hospital
Rated 5 stars out of 5
by Anonymous - Posted on 25 August 2023
10 out of 10 1st class treatment from the staff all the nurses porters and Doctors. Finally got home at 12.05 on Saturday morning. The nurse would not let me go till she thought I was ok. I am 82 years old and was a bit nervous of going. Did not need to worry about that as all the staff were amazing. So thanks everyone that helped me with my treatment.
Visited Don't know on August 2023
Review titled Kettering General Hospital
Replied on 29 August 2023
Dear Patient Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were supported you health needs whilst at Kettering General, its always great to have such positive feedback Kind regards, Amanda McQueenie Patient Experience Manager
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Review titled Broken System
Rated 2 stars out of 5
by David Walpole - Posted on 21 August 2023
I Dad was admitted on Sunday 2pm and remained in the A&E he is elderly I left him at 6 pm understanding he was being admitted have used the above as I feel the staff on Casualty do a fantastic job in difficult circumstances . and having a procedure . I found out the following morning he was still on a trolly in a room . He was finally moved off at 4.30 pm on the Monday . During this time he was given 2 Sandwiches and a bowl of Ceriel No hot food . In 27 hours is that acceptable . Still he had not seen the Consultant for his procedure . We are now told maybe tomorrow . At least tonight he has a bed and a hot meal.
Visited Accident and emergency services on August 2023
Review titled Kettering General Hospital
Replied on 25 August 2023
Dear David Walpole, We are very sorry to hear that your Dad had a negative experience whilst visiting our hospital. Thank you for the taking the time to leave this feedback, it is important that we use feedback for learning. If you feel that you would like to discuss your concerns further, please contact our PALS team: 01536 49 3305 Kgh-tr.pals@nhs.net
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Review titled Great practice
Rated 5 stars out of 5
by Helen Percival - Posted on 21 May 2024
Had a hip replacement, the staff on Geddington were amazing, I could not have been cared for better. Thank you to all nursing staff and everyone. Just had a shoulder replacement, two weeks ago , again all staff on elective surgery, Geddington were brilliant. Thank you for taking good care of me .x
Visited Orthopaedics on July 2023
Review titled Kettering General Hospital
Replied on 21 May 2024
Dear Helen, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff on Geddington Ward provided great care. I will pass on your thanks and feedback to the team. Kind Regards Mandy McQueenie Patient Experience Manager.
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Review titled Awful place
Rated 1 star out of 5
by Barry Clegg - Posted on 13 July 2023
I visited A and E with chest pain and palpation. My time in A and E wasn't to bad it was when I was told to go to another department at the bottom of the hospital that my experience got bad. First I was given the wrong bracelet on as I was given white when I should of been given red as I'm allergic to penicillin. I had no x-ray on my chest . The doctor I spoke to seemed disinterested in my condition and what I had to say. I was only there for a hour or so no explanation why I'm getting chest pain or palpation so I'm still at square one. Will try a different hospital as this one hasn't got a terrible reputation for nothing. Stay well clear of this dump
Visited Accident and emergency services on July 2023
Review titled Kettering General Hospital
Replied on 10 August 2023
Dear Barry Clegg, We are very sorry to hear that you had a negative experience whilst visiting our hospital and the experience didn't meet your expectations. Thank you for the taking the time to leave this feedback, it is important that we use feedback for our learning. If you feel that you would like to discuss your concerns further, please contact our PALS team: 01536 49 3305 Kgh-tr.pals@nhs.net
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Review titled Outstanding care
Rated 5 stars out of 5
by Marlene Ross - Posted on 16 June 2023
My husband was admitted to Majors 4 and was given excellent care from all the staff in this frailty Dept . He was treated with dignity and kindness by all the staff. They were professional in there treatment and showed empathy to worried relatives. We cannot thank them enough.
Visited Accident and emergency services on June 2023
Review titled Kettering General Hospital
Replied on 10 August 2023
Dear Marlene Ross, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were compassionate and showed empathy. I will ensure that this feedback and thanks are passed on to the team in our Frailty unit. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Managing waiting
Rated 3 stars out of 5
by Sharon Cole - Posted on 24 June 2023
We had to wait 2 1/2 hours before anything happened. My partner was whisked away and we sat apart for most of that time until I asked a nurse if we could wait together. Please allow patients the option to sit with family before their procedure if possible, as this reduces stress. Often waiting is the hardest part.
Visited Urology on June 2023
Review titled Kettering General Hospital
Replied on 10 August 2023
Dear Sharon Cole, We are very sorry to hear that you had a negative experience whilst visiting our hospital. Thank you for the taking the time to leave this feedback about waiting with your partner. It is important to us that we use feedback for learning. If you feel that you would like to discuss your concerns further, please contact our PALS team: 01536 49 3305 Kgh-tr.pals@nhs.net
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Review titled Couldn't have asked for more
Rated 5 stars out of 5
by Alisha Lack - Posted on 05 June 2023
I visited rheumatology for the first time in may of 2023, completely unsure of what to expect or what the appointment would entail, without going into my personal issues, i give the best review for these reasons- i was checked in by a lovely smiley member of staff who was helpful and called me through to take my height, weight and bp, very kind and professional. Whilst waiting in the waiting area, i witnessed the whole area being deep cleaned which is always reassuring in a medical/clinical environment. I was called through by the rheumatologist who shook my hand and directed me to his room, he went through everything, the ins and outs of my background, symptoms etc, physically checked me over and explained my symptoms both by showing me physically and verbally, he clearly explained the next steps, ways to help my symptoms and gave me a booklet with further info, i really couldn't praise the rheumatology department here high enough. I went in feeling slightly lost about the whole situation, and left with a clearer image, thanks to such an in-depth consultation and expert advice and plans, plus such a kind reception upon arriving. Following my consult i needed urgent blood tests, and was advised by my own gp to contact the hospital for my results, i was given the number to call and left a message with my details for a call bac, i was called back within the hour with all the information i needed. Thank you! if every department ran as smoothly as yourselves i doubt there would ever been need for complaint by anyone, you are a standard for many to work towards, keep it up.
Visited Rheumatology on May 2023
Review titled Kettering General Hospital
Replied on 10 August 2023
Dear Aisha Lack, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were kind and helpful. We are so pleased that you found our communication to have been at a high standard throughout your journey. I will ensure that this feedback is passed on to the team in our Rheumatology. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Awful services
Rated 1 star out of 5
by Ms. E. Anderson - Posted on 01 June 2023
I came into the delivery suite during week 20 of my pregnancy due to loss of amniotic fluid and severe abdominal pains. I was directed to a bed and then didn’t see or speak to a nurse , midwife or doctor of any kind for 3 hours. Eventually I walked to the desk to ask if a midwife would come to speak with me , another 1 and a half hours past and eventually she came in to me. I asked what was happening what the plan was and if I would be staying or going home. I was told she didn’t know I asked for pain relief and waited another half hour to be offered something I was allergic to , I declined this as per reason stated above and 2 paracetamol tablets were bought to me another 20 minutes later. I then saw a doctor who did swabs of my cervix for him to return 5 minutes after completion to tell me it wasn’t actually necessary due to my gestation and that they wouldn’t get proper results. No apology given. After being in the delivery suite for 7 hours at 1:30 am the doctor came to tell me I could go home, no explanation of why it took so long for that conclusion nor what had happened or next steps. At 1:40 am just as I was about to leave the head midwife came in to tell me actually he was incorrect and that I was being kept in and moved to rowan ward and that the doctor was “ new and hadn’t learnt the ropes yet” she walked with me to rowan ward. On rowan ward they checked baby’s heart beat every 45 minutes which was great but despite me complaining I still had severe pain I wasn’t offered pain relief until 8:30 am in which I was then given another 2 paracetamol tablets. Again I asked what was going on what had happened and what was going to happen and again was told “I don’t know”. At 11 am I then saw an Obstetrician and she explained why I might have lost fluid and why I might have pain but that I wasn’t dilated so to just go home. So I did. Honestly was an awful experience and made me feel like when it’s time to deliver my baby this September both baby and I wouldn’t be in safe hands but in completely inept ones. Awful experience wouldn’t recommend.
Visited Maternity services on May 2023
Review titled Kettering General Hospital
Replied on 15 August 2023
Dear Ms E Anderson. Thank you so much for taking the time to leave your feedback. We are sorry that you had a negative experience, whilst using our Maternity Services. We apologise that you felt our communication did not meet your needs during your care. We use patient feedback to enable us to shape our services and for learning. Therefore, we would like you to reach out to our Professional midwifery advocacy service, where you will have the opportunity to discuss your concerns further. The email address for this service is below: kgh-tr.midwiferyadvocates@nhs.net Kind Regards Amanda McQueenie Patient Experience Manager
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Review titled Poor care
Rated 2 stars out of 5
by Pat everett - Posted on 31 May 2023
22 hours before a ward found. No drink or food offered. Call bells hanging on walls behind beds out of reach.continuous bright lights not dimmed at night. Continuous unnecessary noise of monitors which could be switched off by staff when not in use.
Visited Accident and emergency services on May 2023
Review titled Kettering General Hospital
Replied on 10 August 2023
Dear Pat Everett, We are very sorry to hear that you had a negative experience whilst visiting our hospital. Thank you for the taking the time to leave this feedback, it is important that we use feedback for learning. If you feel that you would like to discuss your concerns further, please contact our PALS team: 01536 49 3305 Kgh-tr.pals@nhs.net
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Review titled Great department
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2023
Went t o audioligy deartment young man i saw todaywas wonderful i have pultisevtinniutus he was very good atvexplaining things
Visited Ear, Nose & Throat on May 2023
Review titled Kettering General Hospital
Replied on 10 August 2023
Dear Patient, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us and our staff explained things well. I will ensure that this feedback is passed on to the team in our Audiology Department. Kind regards, Mandy McQueenie Patient Experience Manager
Information supplied by Kettering General Hospital NHS Foundation Trust