King George Hospital
Barley Lane, Ilford, Essex, IG3 8YBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2023
I was in A&E 02/06/23 had waited for 8hours and wasn’t seen by any one , come back home midnight, barely walking , left the hospital after 8hours with out seen the doctor ….
Visited Accident and emergency services on June 2023
Review titled King George Hospital
Replied on 07 June 2023
Thank you for making us aware of the experience you received. We are sorry the urgent care service is provided by another NHS provider PELC they can be contacted either by phone 020 8911 1130 or email pelc.feedback@nhs.net.
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Review titled Very poor service
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2023
I visited the emergency department (ED) on 27th June 2023 to seek urgent medical attention for my palm injury. Initially, I was attended to by a preliminary-review nurse who displayed no patient assurance, care, or politeness. She simply checked my details and temperature before asking me to wait in the waiting room. After waiting for some time, one of the ED receptionists informed me that it would take 5 to 6 hours before I could be seen by a doctor or receive treatment. Unfortunately, the receptionist was impolite and refused to identify herself when I requested to know who was conveying the message. Due to the unbearable pain and the unsatisfactory treatment thus far, I decided to cancel my appointment and return home.
Visited Accident and emergency services on June 2023
Review titled King George Hospital
Replied on 29 June 2023
Thank you for making us aware of your experience. The Urgent Care Service is outsourced by another NHS Provider PELC they can be contacted by either phone 020 8911 1130 or email pelc.feedback@nhs.net
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Review titled Fantastic treatment
Rated 5 stars out of 5
by Ian - Posted on 03 June 2023
I had a colonoscopy under general anaestheti yesterday and the treatment I received was excellent. From the minute I arrived at the Adult Day Care Centre to the time I left the staff were efficient, kind and reassuring. I cannot recommend them highly enough.
Visited Don't know on June 2023
Review titled King George Hospital
Replied on 23 June 2023
Thank you so much for your kind words, it is wonderful to hear you have had such a positive experience and received such great care before. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback as this is very important to us. Kind Regards Liam Edwards Director of Nursing for Surgery
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
I have just had one of the worst health care experiences after spending over 3.5 hours at the King George Hospital Urgent Treatment Centre with my child who suffered a splinter embedded in his right middle finger.Ironically, he suffered this injury at school and this restricts his ability to use a pen comfortably. He is in the middle of his SATs exams and need to revise and rest for his next exam tomorrow. We arrived at the Hospital around 5.25 pm and was told the waiting time is btn 6 to 7 hours.How do you keep a child with SATs exams tomorrow morning in A&E till 1am before going home to sleep for school the next morning.I had to make a decision to get the child home after waiting for about 3. 5 hours and not been seen.I have really lost hope in the A&E service at KGH. I kept repeating to reception staff to consider my child's situation and alert responsible staff to progress to no avail.I have a child with such pain having to attend school to undertake his tests tomorrow but it was a dilemma with no easy answers.A&E Services should consider unique situations and prioritise support.
Visited Accident and emergency services on May 2023
Review titled King George Hospital
Replied on 19 May 2023
Thank you for making us aware of the experience you received we are sorry but the urgent care service is provided by another NHS Provider PELC, they can be contacted by either email pelc.feedback@nhs.net or phone 02089111130.
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Review titled Rude patient's dad and some rude staff
Rated 2 stars out of 5
by Anonymous - Posted on 11 August 2023
Rude patient's parents= I am absolutely anger and sad that patient's dad shouted at me for jumping the queue, which I did not do because the staff called my name first. I am suffering anxiety and depression which this low life made my anxiety and depression worse. At that time, I was recovering from grief and extreme shock of my grandma past away. Also I kept myself calm while doing my blood pressure check etc and during my extreme anxiety/ depression. I wish your staff or security told that rude patient's dad not to shout at me because I was very vunerable at that time which I explained few lines above. Few rude staff= on May or June, at urgent treatment centre, a staff shouted at me "I could at went to gp". Remember, at that time I was suffering anxiety/depression due to extreme event which I have explained earlier in the first paragraph. This again my mental health conditions worse. I had very painful head pain. One security was rude also, which again made my anxiety/depression worse. Without hour= waiting hour made my anxiety worse which made me leave the hospital many times.
Visited Accident and emergency services on May 2023
Review titled King George Hospital
Replied on 17 August 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. "
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Review titled Poor administration, brilliant secretarial support
Rated 2 stars out of 5
by David Francis - Posted on 20 July 2023
Late May the consultant prescribed new medication . He gave me a month's supply and advised that a letter would be sent to my doctor to prescribe future months. Six weeks later the letter was typed but was not sent. A week later i called the secretary and she personally put a copy in the post. Unfortunately my doctor can not prescribe the medication and an addendum advising an alternative was missed off the letter. A revised letter was put into the hospital post room and a week has passed and my doctor has not received it. I ran out of the new medication 4 weeks ago. Though I am critising the administration , the support given by the consultant secretary has been first class
Visited Urology on May 2023
Review titled King George Hospital
Replied on 21 July 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Excellent
Rated 5 stars out of 5
by Daniel - Posted on 24 May 2023
Staff was exceptional sue was outstanding kept me calm reasured surgeon fully explain all aspects and can't fault them to kind lady in reception who spoke to me before and after, and the young man who helped me to find the reception so could find the ward outstanding service thank you all
Visited Urology on May 2023
Review titled King George Hospital
Replied on 23 June 2023
Thank you so much for your kind words, it is wonderful to hear you have had such a positive experience and received such great care. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback as this is very important to us. Kind Regards Liam Edwards Director of Nursing for Surgery
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Review titled Care and Treatment - first class
Rated 4 stars out of 5
by Abul - Posted on 23 May 2023
Just wanted to provide some positive feedback about my experience and treatment at KGH on Wednesday early morning from 1am until my discharge later on in the afternoon. I came in after a blood test earlier in the day after being contacted by NHS direct to come into hospital as I had an extremely low hemoglobin level. I know that there is a long wait at A&E, but the team got to me quickly and within an hour I was in the ED, I did have to wait for tests etc and was given a blood transfusion from 0900 Wednesday. I was well looked after by the Nurses on duty at the ED ward and also by the consultant who came to see me around 7am. Please convey my thanks to all the team involved in my care, as I know that the NHS is sometimes at the receiving end of bad reviews. There are unfairly of long wait times at A&E, which was evident whilst I was waiting. Whilst not the fault of the trust, it is purely down to funding by the Government, who appear to want to bring our NHS to its knees :-( Thank you for the care that I received during my treatment at KGH.
Visited Accident and emergency services on May 2023
Review titled King George Hospital
Replied on 07 June 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Ruth Green Lead Nurse for Acute & Emergency Medicine
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Review titled Kind considerate and professional
Rated 5 stars out of 5
by Sheila Coates - Posted on 23 April 2023
I visited the A & E on Tuesday night. Without exception the staff were all very kind, considerate and professional. I received treatment and today after continuing with prescribed treatments am back to normal, thankfully. I was very impressed with the treatment I received from the staff it was first class. The only drawback was the wait. I spent almost 10 hours in the hospital. I know it’s difficult but they could do with more doctors of the same category.
Visited Accident and emergency services on April 2023
Review titled King George Hospital
Replied on 12 May 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care whilst in the Emergency Department. I will ensure your feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Ruth Green Lead Nurse for Acute and Emergency Medicine Queens Site
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Review titled Friendly and professional
Rated 3 stars out of 5
by Stanley - Posted on 07 April 2023
On 4th April I attended Cardiology Dept. for a lung function assessment, the tests were conducted in a friendly, professional manner.
Visited Cardiology on April 2023
Review titled King George Hospital
Replied on 12 May 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care before and after your procedure. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Kenny Gale Director Of Nursing Specialist Medicine
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust