King George Hospital
Barley Lane, Ilford, Essex, IG3 8YBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled All round great care
Rated 4 stars out of 5
by Clive Hall - Posted on 23 April 2023
Called 111 with chest pains and they dispatched an ambulance. Paramedics and King George’s A&E staff were brilliant. Kept in overnight on Gardinia ward and the staff + cardiology team were painstakingly thorough with testing, advice and overall care. Can’t thank them enough. It’s easy to criticise the NHS but equally it’s important to recognise amazing people doing amazing things in often difficult circumstances - everyday. Thank you.
Visited Cardiology on April 2023
Review titled King George Hospital
Replied on 23 June 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Kenny Gale Director of Nursing Specialist Medicine
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Review titled Excellent Care
Rated 5 stars out of 5
by Sylvia Doe - Posted on 03 May 2023
I had an MRI lunch time on Saturday 29 April 2023. I cannot speak or regard the team more highly. They were kind, respectful, pleasant and very very helpful. I am a disabled pensioner and was treated like royalty. They helped me get on the trolley which was no mean feat as I am a large lady. They made sure I was comfortable before I went into the tunnel and reassured me whilst I was in there. When I came out they let me lay on the trolley a while before helping me get up. They did not rush me at all. I wish there were more people like them. I was so very anxious and they helped me so much that it wasn’t as bad as I thought. I would like to thank them so very very much and let them know how they helped me to not be so anxious and made me feel that I wasn’t a burden to them. What a really lovely team. I wish them all the luck in the world they deserve it.
Visited Don't know on April 2023
Review titled King George Hospital
Replied on 23 June 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience, received such great care before and after your MRI procedure. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Clare Bailey Director of Healthcare Professionals Cancer and Clinical Support.
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Review titled the best
Rated 5 stars out of 5
by edward osborne - Posted on 21 March 2023
i was booked in on 20 march for a colonoscopy procedure feeling quite nervy,i got to juniper ward and the nurses made me feel calm,i had my prosedure without any fear,the team who carried it out were great i even watched it happening on tv screen,thank you all so much,best regards eddy.
Visited Don't know on March 2023
Review titled King George Hospital
Replied on 23 June 2023
Thank you so much for your kind words, it is wonderful to hear you have had such a positive experience and received such great care. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback as this is very important to us. Kind Regards Liam Edwards Director of Nursing for Surgery
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Review titled Worst service- King George Hospital Redbridge
Rated 1 star out of 5
by Sayadill Hussain - Posted on 13 March 2023
King George Hospital, Redbridge The worst on the planet, no separate facility for kids in Emergency department, one doctor treating all and calling each patient with 40 minutes interval. No respect for the patient and absolutely rude. They are getting our tax money as their salary and treating us as if they are doing some charity to us. There is a limit of the audacity!! Sitting in emergency for 5 hours with a child vomiting constantly and a cyst on neck! Absolute joke
Visited Accident and emergency services on March 2023
Review titled King George Hospital
Replied on 17 March 2023
Thank you for making us aware of the experience you received, we are very sorry to hear of this. The urgent care service is outsourced by another NHS provider PELC they can be contacted by either phone/email. Their contact details are 020 89111130/pelc.feedback@nhs.net. Kind Regards PALS BHRUT
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Review titled Rheumatology Advice Line not working
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2023
Rheumatology advice line not working no way to speak to a nurse or leave a message. No way to get a new prescription and have now run out of medication and in pain and no one can help - absolutely disgusting
Visited Rheumatology on March 2023
Review titled King George Hospital
Replied on 12 May 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to again contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Kenny Gale Director of Nursing Specialist Medicine
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Review titled Made the whole visit a lot less stressful.
by A pez43 - Posted on 22 March 2023
Had an appointment at urology at King George's hospital Ilford and also a CT scan which was later in the day. Got a phone call to attend earlier than appointment time and the very helpful staff arranged for a CT scan right after and then the CT scan department arranged an XRay for me that my doctor wanted done right after the scan. Very helpful staff in all departments I visited today with minimal waiting. Made the whole visit a lot less stressful.
Visited March 2023
Provided by Care opinion
Review titled King George Hospital
Replied on 31 March 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care before and after your procedure. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Claire Bailey Divisional Director of Healthcare Professionals, Cancer and Clinical Support.
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Review titled Receptionist at mullmead hse e11
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2023
Absolutely, disgraceful behaviour from the service of the receptionist. The receptionist was laughing, which felt like inmidation. No care of emphy Not good for the patients. Very bad attitude. She didn't even inform the person that they arrived. We had to to phone the person from our mobile to let them know we arrived. Absolutely disgusting. Appalling.
Visited Neurology on March 2023
Review titled King George Hospital
Replied on 14 April 2023
Thank you for taking the time to make us aware of your experience unfortunately the surgery you have mentioned is under a different NHS provider so we are unable to assist.
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Review titled Great experience
Rated 5 stars out of 5
by Becky - Posted on 07 March 2023
I visited Gynaecology today and the staff were very friendly and welcoming. Appointment was on time and the team provided a very efficient service which kept me at ease. All the staff in the hospital seemed very polite and willing to help with directions around the building. Keep up the good work!
Visited Don't know on March 2023
Review titled King George Hospital
Replied on 10 May 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback as this is very important to us. Kind Regards Kathryn Tompsett Divisional Director of Nursing for Women's Health
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Review titled Just disappointing
Rated 1 star out of 5
by Laura - Posted on 06 January 2023
I attended the urgent care treatment department this evening after work. I called 111 during the day and they told me they would make an “appointment” for me there but may be waiting an hour or so to be seen. I waited 1.5 hr to be seen to be told nothing but my colleague will investigate my left hand further (no one asked me did heart disease run in my family in which it does) I sat down not knowing what was happening or where I was in the queue or how long more I would be waiting. I waited another two hours to go up to the reception to ask what was happening and they appeared confused as to who I was or why I didn’t have a colour card? I had no idea and I was getting quite frustrated at this point. I am diagnosed with ADHD and one of my traits is restlessness and not being able to sit still but I had waited over 3 hours at this stage. I explained to them that I had this disorder but just stared at me and said you will have to wait your turn in 5 hours. This was the first time I was made aware of the time frames. I was quite distressed and my medication had worn off at this stage so the emotional distress that this put me under was too much to bare. I left at this point after being seen by one doctor and told to wait for a colleague in which was not made clear to me. As with my condition and I’m sure there are other neuro divergent patients in this centre we would like to know what is happening and how many hours we would have to wait approx as I know the nhs is overrun as are a lot public services which are underfunded in which I too work in. A bit of compassion would go a long way at this centre which the staff clearly don’t have.
Visited Accident and emergency services on January 2023
Review titled King George Hospital
Replied on 17 March 2023
Thank you for making us aware of the experience you received, we are very sorry to hear this. The urgent care service is outsourced by another NHS provider PELC they can be contacted by either phone/email. 020 89111130/pelc.feedback@nhs.net. Kind Regards PALS BHRUT
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Review titled Quality of care
Rated 5 stars out of 5
by Terry West - Posted on 23 January 2023
After being admitted to A & E on Thursday 19/1/23 and then being transferred to Medical Referral Unit, my wife and I were well looked after by all members of staff. Please pass on our thanks to all concerned. The food was excellent and we had regular visits from the tea trolley. The treatment we received was excellent.
Visited Accident and emergency services on January 2023
Review titled King George Hospital
Replied on 03 March 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care whilst in the Emergency Department. I will ensure your feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Ruth Green Lead Nurse for Acute and Emergency Medicine Queens Site
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust