King's College Hospital
Denmark Hill, London, SE5 9RSContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Outstanding care
Rated 5 stars out of 5
by Wendy E. - Posted on 08 September 2023
I wish to say a heartfelt thank you for my routine endoscopy experience today at King's. I think probably around 12 members of staff were involved in some way in my care and in every case the care was excellent. A staff member greeted my husband and I and gave us a consent form as we entered the department and directed us to a waiting area.20 mins before my appointment time I was guided through to another area. 3 members of staff, a doctor and 2 nurses there gave me great care, describing the procedure in detail, being careful to obtain informed consent, paying close attention to dating and signing of the consent form. My medical details were carefully taken down, my blood pressure taken and my blood glucose level checked and recorded accurately by the patient and kindly staff members. I had a short wait but my expectations were already informed expectations as I was told I was 7th on the list that morning so I didn't feel forgotten. Once in the small theatre the lead doctor introduced himself and I could clearly see his name badge too. He was training another doctor who actually did the procedure on me. I had a sedative but found the experience a little difficult but felt very reassured to hear several people saying I was doing well and not long now, that sort of thing. This really helped me. In the recovery room the nurse looked after me so very well. My blood pressure and blood oxygen were constantly monitored and the nurse was paying close attention to me. When I coughed on my biscuit shr was with me quickly on case I needed any help. We had some nice chats and I sang to her briefly and she sang to me briefly an old song we found we both knew. How lovely. I found everyone to be informative, reassuring, kind, professional, knowledgeable and attentive. I felt very well cared for indeed and feel so grateful for my great experience today at King's. Please thank all those involved in my care. With all good wishes Wendy 08.09.23
Visited Gastrointestinal and Liver services on September 2023
King's College Hospital has not yet replied.
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Review titled heart surgery and after care
Rated 5 stars out of 5
by Christine Hinton - Posted on 23 October 2023
My husband had open heart surgery and I cannot fault any of his care. I believe his surgeon to have been extremely skilled. My husband has recovered very quickly after his operation and was walking uphill to his GP's surgery a day after he was discharged. The nurses too were very skilled and kind. However, when he returned for his six week check up, I was astonished to see a large vending machine in the cardiac outpatients' department which had four shelves of crisps or similar products and two of chocolate bars. This was all there was on offer except for tea/coffee and hot chocolate.
Visited Cardiothoracic surgery on September 2023
King's College Hospital has not yet replied.
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Review titled Lack of care
Rated 1 star out of 5
by Anonymous - Posted on 02 September 2023
Triage nurse had sent me to urgent care when I explained to her I am loosing feeling in my Limbs. My limbs went blue before I was moved to the ER. 8 hours in total for a 5 minute interaction with the doctor who did not listen to anything I had to say. Staff extremely unprofessional and uncaring. Receptionists laughing and chatting loudly past 1am. Never again.
Visited Accident and emergency services on September 2023
King's College Hospital has not yet replied.
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Review titled The method these people are using.
by annette57563 - Posted on 18 October 2023
After seeing a nurse at my surgery, they decided to put me forward for exercises. I had a phone appointment with someone and we were on the line for 45 mins. I answered every question and every question had nothing to do with my breathing. In fact every question was related to my back problem, which is severe. They were not interested in my back injury. I have spoken to my Consultant and they have advised me not to do any exercises without the advise of my Physio as only they know the extent of my injuries and what exercises I can do to make sure I don't end up in a wheelchair. I asked this nurse if they could give me a time to take the phone call. But they said no. I cannot spend every day of my life staying at home just waiting for a phone call, which may not come. I feel like a pawn just to fit someone's slot and not a severely injured human being who is not interested in my health but just wants to fill a slot. Thanks for your letter.
Visited September 2023
Provided by Care opinion
Review titled King's College Hospital
Replied on 18 October 2023
Dear @annette57563, thank you for sharing your feedback and I am sorry to hear about your poor experience. If you could please contact our Patient Advice and Liaison Service via e-mail at kch-tr.palsdh@nhs.net, the team can look into this for you further.
Provided by Care opinion
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Review titled The Doctors and theatre staff Excellent!
Rated 1 star out of 5
by Anonymous - Posted on 10 August 2023
Ancillary staff rude!Nearly run down by Storage cages being moved in the corridor, it was me that had to jump out of the way! Was cold throughout my stay had to ask staff on the ward reception to keep the noise down at Midnight… could not get any answer to the phones, the waiting times were unacceptable.. 7.5 hours to have blood taken!some of the nursing staff seemed under skilled, had to keep asking staff to repeat what they had said because I could not understand the accent’s! All in all a very unpleasant experience! I have been treated at Kings since 2006….it has gone way down hill!!
Visited Neurology on August 2023
King's College Hospital has not yet replied.
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Review titled Above and beyond
Rated 5 stars out of 5
by Mrs Lynda IIiffe - Posted on 29 August 2023
My experience over the last two years of attending this hospital as an in patient and out patient has been extraordinary. The orthopedics dept and staff have gone above and beyond to solve my difficulties, always with extreme kindness and efficiency. I have never before been in to a hospital with this level of service.
Visited Orthopaedics on August 2023
King's College Hospital has not yet replied.
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Review titled Absolutely brilliant service if I can say that
Rated 5 stars out of 5
by Johnny Mason - Posted on 09 August 2023
Ok had a appointment to see a ultrasound person today, I was a bit worried, appointment at 10.20 got seen right on time, the doctor lady was so professional she made me feel calm and relaxed, so nice, great experience with the hospital today
Visited Don't know on August 2023
King's College Hospital has not yet replied.
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Review titled Very bad gynaecology follow-up appointment service
Rated 1 star out of 5
by Anonymous - Posted on 21 August 2023
Two phone calls made. One lasting 57 minutes, being 1st in the queue for over 45 minutes. I ran out of battery. Second call lasting 53 minutes, 1st in the queue for 35 min. Very dry receptionist. He was looking only for my address on the system for 5 minutes. Traumatic experience from the very beginning.
Visited Gynaecology on August 2023
King's College Hospital has not yet replied.
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Review titled Lovely empathetic lady. Reception area. Next to seating
Rated 5 stars out of 5
by M. Brert - Posted on 29 August 2023
Stage 2 of the booking in process. The delightful staff member sat behind the desk today was a breath of fresh air. Above and beyond her role, she recognised me from a rather harrowing process of booking in a relative. She gave me updates, reassurance and some welcome kind words. It is so lovely to have empathetic staff members to hand when you are in difficult situations. A great help today. Thank you!
Visited Accident and emergency services on August 2023
King's College Hospital has not yet replied.
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Review titled Terrible admin
Rated 1 star out of 5
by Anonymous - Posted on 21 September 2023
Consultant's care which is good totally negated by terrible admin. letters take ages (21/2 months) and secretaries seem to be able to judge who gets letter/copies or not. Unacceptable. Patients are entitled to receive copies of the letters regarding their own consultation thank you very much. Also hospital gives me the willies factory of diseases and conveyor belt of ailments where the human approach has gone awol. Doctors fighting a loosing battle in this setting!
Visited Neurology on July 2023
King's College Hospital has not yet replied.
Information supplied by King's College Hospital NHS Foundation Trust