King's College Hospital
Denmark Hill, London, SE5 9RSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about King's College Hospital.
Reviews
-
Review titled Fantastic care and treatment
Rated 5 stars out of 5
by Lynda Rowlinson - Posted on 23 June 2023
My 89 yr old stepfather was transferred to Kinnier Wilson ward as an emergency admission from the Princess Royal, Orpington on 25/05/23 due to a subdural haemorrhage. The care from the medical team, Allied Health Professionals and ward nurses was exemplary (shout out to the Occupational Therapists who explained what was going on so patiently). He had surgery on Saturday 27th May & discharged home almost back to his usual self on Tues 30th May. Incredible! I cannot single out any one member of staff as all were so respectful and kind to my stepfather, as well as to all the family who visited. This really is the NHS at it's very best & I feel quite emotional that we may lose such a valuable institution and its staff, if we don't show our appreciation for the amazing work you all do.....Thank you!
Visited Neurosurgery on May 2023
King's College Hospital has not yet replied.
-
Review titled Grandsons liver transplant care
by julietkb67 - Posted on 16 May 2023
My grandson in his 20s is currently on Todd ward after a liver transplant, the care he is receiving is appalling, he has now been in chronic pain for 4 days , can’t sleep don’t feel like eating , the pain killers he is receiving are not helping at all , and after saying this many times nothing has changed , the staff are very slow in there response to pushing the button , which I might add he doesn’t do unless he really needs to. He is a model patient and not at all needy , there is no communication they don’t know anything when asked , no empathy or compassion and they are definitely not run off there feet most of time there, sitting on their screens god knows why ? Because they're obviously not finding out about their patients otherwise they would know more. Must say there are a couple who are not to bad , and the doctors when you get to see them are in the most part helpful but the ward it’s self is very incapable of proper care .
Visited May 2023
Provided by Care opinion
Review titled King's College Hospital
Replied on 17 May 2023
Dear @julietkb67, I am so sorry to hear about your grandson's poor experiences. This is not the quality of care we strive to deliver. Are you please able to drop me an e-mail at patricia.mecinska@nhs.net so I can look into this for you?
Provided by Care opinion
-
Review titled Worst neurological department possible
Rated 1 star out of 5
by D kemp - Posted on 14 January 2024
The secretary’s never get back to you no one ever answers an email. My last appointment was to be a phone appointment but I just received a letter which was addressing my GP and I was just copied in to it At my first consultation I was promised so much and I have just been so let down
Visited Neurology on April 2023
King's College Hospital has not yet replied.
-
Review titled Rude receptionist hung op on me
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2023
I just spoke to a receptionist who is incredibly rude at the Harris Birthright Centre. When I could not give her my hospital number she hung up on me and then proceeded to not picking up the phone. How irresponsible? from someone working in healthCARE? I then spoke to a gentleman who helped me and gave me what I needed in under 1 minute. It is such a shame as the service is otherwise great. She should not work there.
Visited Neonatal Care on April 2023
King's College Hospital has not yet replied.
-
Review titled Extreme long wait little can be done
Rated 1 star out of 5
by Anonymous - Posted on 09 April 2023
Waited 6 hours having fittings and palpitations just to be told they cant do anything about it here. Invalidated my symptoms by 2 different doctors
Visited Accident and emergency services on April 2023
King's College Hospital has not yet replied.
-
Review titled Excellent care from Rheumatology at King's
Rated 5 stars out of 5
by Elaine Allan - Posted on 19 March 2023
All the staff in this department I have had dealings with over several years as an outpatient are wonderful. The receptionists, nurses and doctors are kind, considerate, caring and friendly. The receptionists are helpful and polite, the nurses are always efficient getting the obs done before you see the doctor and clinics usually run to time. The doctors listen, explain everything well and take time to answer questions. Although I have only had to use the helpline on a couple of occasions, the response was quick and oh so helpful. I would like to thank all the staff in Rheumatology at King's for all they do!
Visited Rheumatology on March 2023
King's College Hospital has not yet replied.
-
Review titled My maternity experience so far
by liberatorfn79 - Posted on 15 March 2023
As I sit here 9 months pregnant I am reflecting back on all my visits. I always wanted to write a review about my experience with the Harris Birthright Centre but wanted to wait at the end so it will all be one review bearing in mind this is my first pregnancy. So My 1st 12 week scan we was so excited and nervous as you can imagine as this is our first and you read so many things on the internet ( bad things) about this centre but thought I’d go in with an open mind. We had two songraphers in room who told me to lay down and then they continued with the scan. Seeing my baby for the first time made it all realistic and magical and I was very overwhelmed but that did not last long as the two staff that scanned me started to argue about a pen. One of them was very quiet and I kept having to ask them to speak up which they seemed frustrated about. My 20 weeks scan - As my first scan was such a bad experience I was not looking forward to this scan. I had two different staff members so I again had an open mind and put it down to the first staff being over worked? Anyways, in the middle of the scan one of them stood up and said excuse me I am just going to get someone. I started to panic thinking they something was wrong. Two staff looked at the second computer screen - not the one near me. I got very upset and asked if everything was okay. They said yes and that it was not my scan. I was very upset that they put me through that! I then got told I have a single umbilical artery and I must say they did explain it and sat me down and said they are going to do another few scans which is fine. 3rd scan (growth scan) I had in December by different staff again. They didn’t even acknowledge how nervous the situation was - I felt I was treated like a number, an inconvenience and they just wanted me out the way. 4th scan- was a trainee and another person who were absolutely wonderful, explaining everything, reassuring me the best they could (I understand they can’t say too much) but that was best. Last scan - as I was laying on the table a older person came in, just walked in on their phone, head down, no introduction or anything and they all proceeded to talk in a language which I couldn’t understand. This I found unacceptable. I was so worried and scared and it was such a daunting experience and very upsetting. I didn’t know if something was wrong or if they were talking about me. Overall it’s been an awful experience and my anxiety has risen because of this place. If I have another baby I will ask to avoid this centre completely.
Visited March 2023
Provided by Care opinion
King's College Hospital has not yet replied.
-
Review titled Disgraceful !!!!
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2023
I would avoid neuro like the plaque. The lack of care in every single area of the staff is absolutely appalling. With holding medication leaving patient in severe pain after surgery not giving prescribed medicine that patient came into hospital with causing complete and utter distress !! Leaving patient in dirty bedding and night wear !! Not taking care in moving patient when in severe pain. Just complete lack of quality of care and disregard to how a patient feels. Some nurses should not be nurses.
Visited Neurosurgery on March 2023
King's College Hospital has not yet replied.
-
Review titled I found it extremely painful
by SENmum - Posted on 20 March 2023
I went for a mammogram. I have just turned 50 so this is the first one I've had. I went to the mobile unit near the Phoenix Centre in Bromley. It was easy to find and was clean, tidy and well organised. They were ready at the time I'd booked and the two staff I met were pleasant and professional. I wanted to give some feedback about the actual procedure. The booklet says, Having a mammogram can be uncomfortable, and some women find it painful. I found it extremely painful and I also found it hard to get into the positions the radiographer wanted me to and to maintain them while I was in pain. It was not clear what positions they wanted me to get into. I do have some shoulder stiffness but not an unusual amount. They could have done with a poster or illustration or maybe a mirror? I realise when you do procedures all day it's obvious to YOU what you're trying to achieve but the radiographers should keep reminding themselves that for many of the women they see, this is the first time they've experienced it. Also "some women find it painful" doesn't really make it clear that we are talking about a significant amount of sharp pain (akin to a smear) repeated 4 times - I think next time I'd take a couple of paracetomol first. I am fairly flat chested and I also wondered if the manual handling is more of a problem if there's less tissue to get hold of? I have quite a high pain threshold by the way. I also noticed that as well as the automatic compressing function on the machine, the radiographer had a manual setting so maybe offer the manual setting straight up rather than waiting till your patient has shouted OUCH!? Anyway, this service deals with 50-70 year old women. Be honest! Say that it can be painful, offer the option of gradual manual adjustment for the compression and explain up front WHY compressing the breast leads to a better image (they couldn't tell me this). Overall it was a fairly horrible experience, enough so that I would seriously have to consider whether it was worth doing again for a 1/100 chance.
Visited March 2023
Provided by Care opinion
King's College Hospital has not yet replied.
-
Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 26 March 2023
All staff were very helpful. The specialist was very knowledgeable and professional. The person put me at ease and explained the various options open to me. The best option for me was identified and a plan of action was put in place. The service was very quick.
Visited Orthopaedics on March 2023
King's College Hospital has not yet replied.
Information supplied by King's College Hospital NHS Foundation Trust