Kingston Hospital
Galsworthy Road, Kingston Upon Thames, Surrey, KT2 7QBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Care that can’t be faulted
Rated 5 stars out of 5
by Jenny cook - Posted on 08 October 2023
Had an uro gynaecological surgery and cannot fault any part of it. Staff were caring and patient. Anaesthetic and surgery also very high standard.
Visited Obstetrics And Gynaecology on October 2023
Kingston Hospital has not yet replied.
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Review titled Don't feel I was listened to
by HFM89 - Posted on 07 December 2023
I was referred to Kingston Hospital Gynaecology for ongoing issues with Endometriosis and a new issue of irregular periods. I saw 3 junior doctors in this time. Firstly, I explained my personal history with the first doctor. I explained both sides of my family had abnormally early menopause, and as my periods had become irregular this was a concern for me. I was told I most likely had PCOS and was referred for a scan. I said I do not have PCOS, I have been tested for this under 2 years prior and many times previously, yet the doctor would not listen to my relevant medical history and sent me for a pointless scan which confirmed I do not have PCOS. I was then permitted a hormone function test which was reviewed by a second doctor. I explained I had started taking the pill to regulate my periods, they had said when it was booked this would not impact the results. This doctor said the results were abnormal and was I taking contraception because that would skew the results. Clearly, again, I had not been listened to. At my final appointment before discharging myself with yet another doctor, I said I had stopped the pill due to side effects and my endometriosis symptoms were causing issues again. The doctor said if I wasn't willing to get the coil (which in my opinion is barbaric and I have not seen any evidence of it helping endometriosis), they could not help me. That was the end of the appointment. I sat in the toilets and cried until I felt ready to walk home. When I received a reminder for my follow-up appointment I called to cancel and discharge myself. I am still struggling and do not know if I am perimenopausal in my 30s as the doctor just refused to listen to me. I felt they had an agenda, they wanted to stick to for period pains and would not pay any attention to information they were given to help them find an actual cause.
Visited September 2023
Provided by Care opinion
Kingston Hospital has not yet replied.
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Review titled Excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 04 September 2023
I was referred to the walk in clinic for a chest xray today at Kingston upon Thames Hospital. After hearing about long waiting periods in hospitals in the media I was considering not going. However I did with novel in hand expecting to wait several hours and to get a bit of reading done. To my utter delight the whole process took just under 15 minutes. Once I presented the referral to the Radiologist reception I was called within 5 minutes. Then another 5 minutes in the xray waiting before I was called in by a very patient person and had the chest ray completed. The whole process took less time than what it took to travel to the hospital on the bus. It was a most encouraging experience and rekindled my faith in the NHS. Thank you. Needless to say I didn't get any reading done.
Visited Don't know on September 2023
Kingston Hospital has not yet replied.
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Review titled Wonderful help
Rated 5 stars out of 5
by Jennifer Payne - Posted on 17 August 2023
I visited Kingston A & E this morning with a broken wrist. I was quickly directed to the Urgent Treatment Centre where I was looked after with minimal delay by four very helpful and lovely people who made an anticipated painful event as pleasant as it could be. Thank you to all of you for your kindness.
Visited Urgent Treatment Centre on August 2023
Kingston Hospital has not yet replied.
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Review titled High Degree of Professionalism
Rated 5 stars out of 5
by Jennifer Payne - Posted on 23 August 2023
Again I am writing to thank all the staff involved in my visit to the Fracture Clinic yesterday. I was treated right on the time of my appointment having my plaster changed by a very expert charming lady followed by an x ray. Also I must thank the lady who was diligently keeping everyone informed as to what they should do next. Very professional, kind, caring people.
Visited Orthopaedics on August 2023
Kingston Hospital has not yet replied.
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Review titled Superb care from everyone
Rated 5 stars out of 5
by Lindap - Posted on 07 July 2023
My husband had a fall earlier today and ended up lying on the road between two cars. Several amazing people stopped to help, making my husband comfortable and calling for an ambulance whilst also looking after me as I have to rely on a walking frame at the moment. When the ambulance arrived the paramedics were excellent- very thorough in assessing him whilst also being friendly and putting us at our ease. On arrival at hospital they stayed with us for about 30 minutes until a cubicle became free and they could hand my husband over to the A&E team. We were hugely impressed by their professionalism and interpersonal skills. My husband remained in A&E for the next nine hours and received an extremely high level of care throughout. He was given blood tests, several ECGs, a CT scan and regular monitoring of his bp and temperature. Everyone involved ( healthcare assistants, nurses, porters, doctors, an ANP) were caring, empathetic, extremely professional and very good at explaining to us what was happening and why. The department was very clean, calm, efficient and well organised. It was very busy but there was always a member of staff there when we needed one. We couldn’t have asked for more. A big thank you to everyone involved!
Visited Accident and emergency services on July 2023
Kingston Hospital has not yet replied.
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Review titled A&e
Rated 2 stars out of 5
by Anonymous - Posted on 01 August 2023
I had a fall, with injuries to my face knees and chest. The nursing team was good getting the relevant tests done and giving temporary dressing whilst waiting for the doctor. There was only one doctor on duty for that night and I did not see one until the day staff came in at 8am. We were there from 1:30am and we were there for almost 8 hours. My blood pressure was extremely high and I did not get any treatment for that until I was referred to another department around 10:00am You need to put the right levels of night staffing in A&e. Very disappointing.
Visited Accident and emergency services on July 2023
Kingston Hospital has not yet replied.
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Review titled Failing women's health
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2023
I am writing this review because a number of my friends have also struggled to be seen when they have gynaecological problems, and I think it needs to be talked about more. I have been suffering with fibroids which I finally managed to have removed in July, the whole process since going to the doctor has taken a year. I waited over four hours to go into surgery and the hospital seems drastically understaffed and the nurses were stressed- it felt like a bad environment to work in, and wasn't a nice experience to be in alone. After surgery, I have still been experiencing flooding and pain- I phoned the hospital multiple times but was told each time (if I managed to speak to anyone at all) to wait another month. My post-surgery check up was cancelled and moved to January (6 months after surgery), and no one can even speak to me on the phone. I have since had to go back to the doctor and wait for another ultrasound to start the whole process again. I am frustrated, I feel like womens health issues are never properly investigated or taken seriously, and unfortunately Kingston hospital needs more staff/ more money/ better organisation. This is not a bad review of any member of staff- they do their job because they care and I am very appreciative of all the nurses and doctors; however the system in general is clearly struggling and it leaves patients feeling like they are not worthy of proper care or treatment- particularly in terms of women's health and gynaecology.
Visited Gynaecology on July 2023
Kingston Hospital has not yet replied.
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Review titled Warm and supportive children's teams
Rated 5 stars out of 5
by Anna Fleming - Posted on 29 June 2023
We spent just under a week in Sunshine ward following admission through Dolphin Ward and then later via A&e Everyone we met were friendly, warm, professional and reassuring. The facilities on Sunshine ward are brilliant from a lovely garden, to teen room with PlayStation and bright cheery colourful spaces. We've received excellent care - not only medically but support for our son and for us as parents. The doctors, nurses, play team, wider support staff and chaplaincy team were all great and really made a difficult time much more manageable. In my son's words: "Very good, everybody was very nice, very nice facilities, and they make you very welcomed. I particularly liked the play team because of the fun things they had to make the day go by quicker."
Visited Children's & Adolescent Services on June 2023
Kingston Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2023
Our daughter was treated here following a bad experience at another hospital. Everyone we met from A&E, urgent care, orthopaedics and sunshine ward were fantastic. We know the pressure on you all and you were brilliant.
Visited Paediatric Surgery on June 2023
Kingston Hospital has not yet replied.
Information supplied by Kingston Hospital NHS Foundation Trust