Kingston Hospital
Galsworthy Road, Kingston Upon Thames, Surrey, KT2 7QBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Kind, courteous and professional through & through
by urbanfox - Posted on 11 July 2023
Was unfortunate enough to fall over onto my left hand, was left with significant bruising and cuts and originally attended Kingston to get a Tetanus shot, was referred from Reception and Triage who very quickly who suggested I may have broken something. I was in the Urgent Treatment Centre for approximately 2-3 hours which I think is reasonable considering the others they needed to see. I was sent for x-rays very quickly and was told that they suspect I’d broken one or two bones towards the base of my hand / wrist area. I was referred to the Trauma Triage Clinic who contacted me within 48 hours and had an appointment the same week, they put me into a cast and made the necessary follow up appointments there and then, I returned in two weeks for a review, I had my cast taken off for more X-rays and was seen by the consultant who confirmed I’d broken my Scaphoid. I was sent back to the Fracture Clinic to have another cast and was booked in for an urgent MRI to further assess the injury which was scheduled for a week later. MRI ran smoothly other than not being able to fit the cast into one of the machines though continued using an alternative setup. My treatment isn’t over yet though so far Kingston Hospital has been great at every step. Both the Urgent Treatment Centre and Trauma Triage Clinic are fab - kind, courteous and professional through and through. Always contacted when promised with reasonable wait times for scans and treatment.
Visited June 2023
Provided by Care opinion
Kingston Hospital has not yet replied.
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Review titled Faultless care
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2023
Came to A&E by ambulance who were also excellent I was really poorly and every one of the staff who helped me was kind compassionate and professional and put me at ease despite me being so scared - I cannot thank them all enough for swiftly acting and making me so much better than I was - the ward staff were also exceptional- they were so busy and under extreme pressure and yet nothing was too much to ask - to feel safe when you’re at your most vulnerable is all one can hope for and that was certainly met Thankyou all of you ambulance,nurses,drs,X-ray CT and MRI porters all the staff - I’m so very grateful to you - I don’t dwell on if I had not come in but I’m so glad I did -
Visited Accident and emergency services on June 2023
Kingston Hospital has not yet replied.
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Review titled Total chaos
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2023
Gi department referred me for an ulrasound-biopsy on my pancreas on June 15th , the endoscopist said that the results would be available in 10days. It is now 25 days on, and cant get to know the results, basically is the tumour benign or malignant. Thought I had an appointment this afternoon, but it was cancelled. Maybe they have been considered by the Muti Disp team, but maybe not, Day by day I feel more desperate, communication from kh is inadequate, and even more difficult with the marsden which kh partners with.
Visited Colorectal cancer services on June 2023
Kingston Hospital has not yet replied.
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Review titled Professionalism. Understanding Staff
Rated 5 stars out of 5
by Anonymous - Posted on 20 May 2023
Visited A/E yesterday. I was extremely impressed with the Professionalism of the Staff. Department is well organised and clean and bright. I had a bit of a wait between being triaged to having tests done and being seen by the Registrar. The Nurse who took my bloods and carried out an E C G was very helpful due to my immobility. The Registrar on Duty was brilliant despite having numerous patients to see. He was very knowledgeable and took time going through my results and despite being run of his feet he answered all my questions. Well done Kingston A/E.
Visited Accident and emergency services on May 2023
Kingston Hospital has not yet replied.
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Review titled Compassionate & thoroughly professional
Rated 5 stars out of 5
by Robin & Henry - Posted on 17 April 2023
Brought my infant son into paediatric a&e during an allergic reaction to nuts. Seen very quickly and treated effectively and with kindness. In and out in 2 hours. Thanks.
Visited Accident and emergency services on April 2023
Kingston Hospital has not yet replied.
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Review titled Tremendous service
Rated 5 stars out of 5
by Richard - Posted on 18 April 2023
Had to attend on evening of 15 April with extremely painful and worrying urinary retention. Service I received from the team was first class, attentive, caring, professional and calm, despite a traumatic attempt to install catheter, eventually requiring theatre installation. The team in A&E and the theatre team in Urology were all exceptional. Everybody was friendly. Thank you!
Visited Accident and emergency services on April 2023
Kingston Hospital has not yet replied.
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Review titled 5 stars- amazing experience
Rated 5 stars out of 5
by Jessica - Posted on 07 March 2024
So impressed with level of care received today from the Day Care Unit, Gynae team, Anaesthetists & Aftercare Ward. The doctor overseeing my procedure was wonderful and I felt lucky to be in her care.
Visited Gynaecology on April 2023
Kingston Hospital has not yet replied.
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Review titled Ambulance service needs more improvement for everyone
Rated 2 stars out of 5
by Anonymous - Posted on 01 April 2023
Although the NHS ambulance is Seeming to be trying their best, facilities are always limited and the people’s time. i have spine injures and feel much pain in my legs which I told the ambulance people. When me and my son called they said they can provide a stretcher as I cannot sit upright without feeling immense pain. As they came they said they cannot use a stretcher. It wasn’t even an option to try for them and continued to say i will be taken down with the chair and hence continued to grab my legs which I told will give the ambulance lady I’m in much pain and you should advise holding on the hips to be more secure. My kids saw me screaming in pain but the transport said it’s the only thing they can do. They ignored or maybe wanted to get the job done as soon as possible as either way to them I am in pain although it would have been much appreciated if minimal pain could be done for me. I said please give I need a moment as i was in so much pain but they continued. As transport is now so limited it’s sad to see the way they have to work through with rushing with patients and having limited facilities to take care of patients in the best way. Especially the very vulnerable people. I hope the nhs gets better as soon as possible.
Visited Accident and emergency services on April 2023
Kingston Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2023
I was seen today for a CT cardio angiogram. Many thanks for the excellent care that I received - NHS at its best.
Visited Cardiology on April 2023
Kingston Hospital has not yet replied.
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Review titled Kind and thoroughly professional
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2023
A wonderful caring atmosphere Efficient, thorough and kind With so many pressures in the NHS right now , the staff handling our phone call, reception, nurses, technicians and doctors were incredibly kind and professional so fortunate to have them Thank you
Visited Ophthalmology on March 2023
Kingston Hospital has not yet replied.
Information supplied by Kingston Hospital NHS Foundation Trust