Leicester Royal Infirmary
Leicester Royal Infirmary, Infirmary Square, Leicester, Leicestershire, LE1 5WWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Well looked after
Rated 5 stars out of 5
by DOMINIC - Posted on 15 March 2024
I was admitted to the hospital on 11/03/24 with appendicitis. From that moment until my discharge on 14/03/24 all of the staff at the hospital took such good care of me. I am so grateful to them all.
Visited Emergency Abdominal Surgery on March 2024
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled NHS staff
Rated 5 stars out of 5
by Mick Leeson - Posted on 03 February 2024
I had my operation yesterday on the day ward and I can’t praise all the staff enough from being booked in to being booked out to go home right from the start every thing was extremely professional and I was explained what was going to happen to from the nurseing staff and the doctors and surgeons that did the operation putting me at ease thanks to everyone 👍
Visited General Surgery on February 2024
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled The staff on Ward 14 are a credit to this hospital
Rated 5 stars out of 5
by Hannah - Posted on 09 February 2024
During our stay on Ward 14, with our poorly 3 month old, the staff could not do enough. Despite clearly being incredibly busy, they always greeted us with a smile, took the time to get to know our daughter and explained everything that was going on. Whenever we needed advice or support, someone was always available.
Visited Children's & Adolescent Services on February 2024
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Broken NHS
Rated 1 star out of 5
by Anonymous - Posted on 11 January 2024
My son has been waiting for a follow up appoint for over 2 years. He is rapidly losing his sight after a diagnosis of retinitis pigmentosa. Each time we are told the waiting list is very long. No one in dept answers the phone regardless of when you ring. After 10mins ringing and being “1st in the queue” my most recent call was terminated. Totally, totally deflated by our broken NHS that has let a young boy down and consigned him to lose his sight. Gutted., totally gutted.
Visited Ophthalmology on January 2024
Review titled Leicester Royal Infirmary
Replied on 16 February 2024
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Thank you
Rated 5 stars out of 5
by Sue Grant - Posted on 17 February 2024
On January 10th I was admitted to LRI for plastic surgery following a biopsy that proved positive for melanoma. As I had only recently started having panic attacks and very high BP, I was extremely nervous. From the minute of my arrival to the point of discharge I was treated with utmost care and professional attention. The receptionist for theatre admissions had about thirty patients waiting and each of us was treated calmly and efficiently, as if we were the only person that mattered at that moment. From then on the nurses admitting me, the surgeon, the anaethetist and his assistant could not have been more caring and kind. The nurses on the recovery and discharge wards continued this exceptional role of care and attention. I short, I was tremendously greatful for the care I received that day, which was one of the most traumatic experiences of my life, but made so much easier by the professional care of every member of the team. I could not fault anyone at any point. This week I was given the good news that I am now cancer free and need no further treatment and I was able to thank my consultant in person, but I would like this extended to the whole team. I do thank you all. Sue Grant.
Visited Plastic surgery on January 2024
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Shortfall
Rated 3 stars out of 5
by Colin - Posted on 12 January 2024
So much for telephone appoints. I was supposed to receive a telephone call on 11/01/2024 approx. 15.20 I did receive a call at 10.23 am &11.57am as the phone is not surgically attached to my ear as i picked the phone up after 2 rings it was switched off .At 15.00 I was ready for the phone call which never came. Thanks for wasting my time after all the reminders you sent me its laughable but so is the NHS
Visited Gastrointestinal and Liver services on January 2024
Review titled Leicester Royal Infirmary
Replied on 16 February 2024
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Exceptional care
Rated 5 stars out of 5
by Linda Chester - Posted on 05 January 2024
Thank you for making a worrying problem much easier to handle. You were are credit to your profession and made me feel completely at ease.
Visited Occupational therapy services on January 2024
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled lovely staff and good care
Rated 5 stars out of 5
by Maggie - Posted on 29 January 2024
I was admitted onto general practitioner assessment unit following a gp referral to accident and emergency on weds 24 Jan. The dept was extremely busy and hospital was on red alert. Despite this, all the staff I encountered were kind, professional polite and knowledgable. I wish I could have laid down when waiting but it was just too busy for this. After having IV fluids I was admitted onto gpau and again every single member of staff over the 48 hrs I was there provided excellent care. All the staff were respectful and I was treated with such care and dignity. The staff work extremely hard and I have nothing but prise for everyone of them. Thank you all so much-you are very appreciated.
Visited Accident and emergency services on January 2024
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Waste of time
Rated 1 star out of 5
by Sean - Posted on 25 December 2023
I visited the ENT department this month after another 6 month wait. The clinician was completely dismissive of my ongoing ear problems and refused my request for an investigation as to why I was having so many issues with my ears. This is the second time I've visited this ENT department and it will also be the last. I think it's safe to say that I will have to live with my condition until I can afford to go private. A complete waste of time.
Visited Ear, Nose & Throat on December 2023
Review titled Leicester Royal Infirmary
Replied on 16 February 2024
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Exceptional
Rated 5 stars out of 5
by Zoe - Posted on 14 December 2023
My 3 year old daughter was bought in on Monday via ambulance, from the moment we arrived the staff were incredible! We ended up staying in on ward 10 in the Balmoral Building for 4 days. The staff were so caring and thorough, nothing was too much of an ask, they were all incredible with my daughter. They helped make an awful and hard experience much easier and I’m so thankful for that! Thank you so much!
Visited Don't know on December 2023
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust