Leicester Royal Infirmary
Leicester Royal Infirmary, Infirmary Square, Leicester, Leicestershire, LE1 5WWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing job
Rated 5 stars out of 5
by Amy Diamond - Posted on 17 April 2023
I arrived 10 minutes late for my appointment at theatre arrivals, but the staff were very nice about it and all the people I spoke to were very kind and considerate when going through all the checks. The scrub nurses were lovely and accommodating and the consultant surgeon and the assisting passing the instruments were very calming, courteous, amicable and thorough. The after care HCA, ward sister and nurse were also excellent as I felt quite shaky after my procedure. I could not recommend this team enough. It was like a day at the spa!
Visited Plastic surgery on April 2023
Review titled Leicester Royal Infirmary
Replied on 18 April 2023
Hi Amy, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Very good care
Rated 5 stars out of 5
by Amy Diamond - Posted on 18 April 2023
I arrived on completely the wrong ward on Balmoral and then ran to child Orthoptics Windsor where they very patiently waited for me seeing as I had gone to the wrong side of the hospital. I was seen immediately, the staff explained things clearly and were very good with my daughter who is non verbal as well as being very patient with my lack of organisation. I was very pleased with how thorough the appointment was and how happy my daughter was despite all the poking and prodding to diagnose her.
Visited Ophthalmology on April 2023
Review titled Leicester Royal Infirmary
Replied on 10 May 2023
Hello Amy, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Eye check
Rated 4 stars out of 5
by Douglas Brook - Posted on 09 March 2023
Arrived at the eye clinic on time, taken in for checking and eye drops inserting. Waited for a short time, called for eye checks on machines. On ending checks, told I could go home. No information of results of checks, now have to wait for clinicians to check results.!!
Visited Ophthalmology on March 2023
Review titled Leicester Royal Infirmary
Replied on 13 March 2023
Dear Douglas Thank you for taking the time to leave a review. If you would like us to look into your feedback further, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled GP blood test
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2023
Arrived early at 8.30am at LRI blood unit for a GP blood test,I was seen almost immediately,the nurse was very friendly and only needed one attempt at drawing the blood required,there were no bruises and I was done and out within 5 minutes, I did not even feel anything,this lady/nurse was so professional and I was really impressed with the cleanliness of the facility in general.thankyou for making this process so simple and painless.
Visited Don't know on March 2023
Review titled Leicester Royal Infirmary
Replied on 03 April 2023
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Can't get hold of them
Rated 1 star out of 5
by Katie Murrell - Posted on 20 March 2023
I received a referral letter 7 months ago, stating that I should have heard something by the 25th October and if not, to get in touch with them. I have rang the number 28 times, as well as called the switchboard, and nobody has ever once answered. It just rings out every single time. I contacted PALs and they forwarded my email to the manager supposedly, but i've still heard nothing. I honestly don't know where to go from here.
Visited Gynaecology on March 2023
Review titled Leicester Royal Infirmary
Replied on 03 April 2023
Dear Katie Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact us at Communications@uhl-tr.nhs.uk with your hospital number, address and postcode and we will have someone look into this for you. Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Excellent staff and coordination of service
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2023
Was seen promptly, informative and thorough assessment. Kind and professional doctor. Was sent for x-ray at another department, all information was aligned and received by the right people straight away. Very quick, easy. Very impressed with my experience today.
Visited Rheumatology on March 2023
Review titled Leicester Royal Infirmary
Replied on 03 April 2023
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Excellent Service.
Rated 5 stars out of 5
by Richard Lewin - Posted on 11 March 2023
I had two appointments in the Eye Clinic, situated on Level 1 of the Balmoral Building. One Appointment 02/03/2023 and another 10/03/2023. Both times i was seen with a Calming and Very Professional Manner by the Eye Team.
Visited Ophthalmology on March 2023
Review titled Leicester Royal Infirmary
Replied on 13 March 2023
Dear Richard, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Great team
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2023
Couldn’t fault anyone on such a great service. Times may have been long but I understand it’s the times we are in. Staff remained friendly throughout and answered straight away when I called for pain relief
Visited Gynaecology on February 2023
Review titled Leicester Royal Infirmary
Replied on 14 February 2023
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled The paramedic in charge of MIaMI, just fantastic!
Rated 4 stars out of 5
by Nisha - Posted on 02 February 2023
What a lovely experience I had today in the A&E - other than my pain obviously. The paramedic in charge of the MIaMI department today (02/02/23) was amazing! He was reassuring, thorough and kind in assessing and explaining the issues I had. Even though I can’t mention his name I hope he is recognised and understands what a wonderful human he is. Whilst being bombarded with patients all day (I was there 6 hours) he remained courteous and patient. Thank you very much.
Visited Accident and emergency services on February 2023
Review titled Leicester Royal Infirmary
Replied on 03 February 2023
Dear Nisha Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Exellent
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2023
From the 2 gentleman paramedics who tended to my 6 year old playing with her to keep her calm playing her favourite music on his phone in the ambulance to her even carrying her into the hospital to the nurse at children's a&e as soon as took her obs got her straight to a doctor who was extremely through and not happy with her temp and heart rate to checking her every half hour and the consultant who wasn't happy to let her home until they came down I was kept well informed of what was happening and after a 6 hour stay was eventually let home when temp came down as temp was causing high heart rate I just want to thank everyone involved in my daughter's care from start to finish
Visited Accident and emergency services on February 2023
Review titled Leicester Royal Infirmary
Replied on 14 February 2023
Dear Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust