Leicester Royal Infirmary
Leicester Royal Infirmary, Infirmary Square, Leicester, Leicestershire, LE1 5WWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Care throughout
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2023
Thank you to the Eye casualty team for caring for my 90 year old mother throughout her 7 hour stay in the department. Her day started with a routine eye procedure at one of the community hospitals but at Mum’s request the doctor took time in her clinic to conduct a thorough examination of the other eye as Mum had detected a recent change in her vision. An urgent referral to Eye casualty followed. Once there, Mum had a barrage of tests and imaging, a tiring day for a 90 year old with poor mobility. But all of the team looked after her and a consultant arranged for some tea and biscuits for us as the drinks machine was not working and the cafes had closed. We had a long wait into the evening for blood results but Mum was allowed to stay in the privacy and more comfortable chair in a nursing cubicle as the department quietened down for the evening. She received the best possible care and the next steps were clearly explained. Thank you.
Visited Ophthalmology on November 2023
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Amazing
Rated 5 stars out of 5
by Weany - Posted on 02 February 2024
Amazing doctors go out there way to listen. I was weaned off Meds and now I am clean thanks roo the amazing staff at the hospital. It is clean and very goof environment
Visited Chronic Obstructive Pulmonary Disease on November 2023
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Absolutely amazing staff and Consultant
Rated 5 stars out of 5
by Tammy - Posted on 18 October 2023
I have always had excellent experience from LRI but I have been on a waiting list for this one. The staff were fantastic and the consultant was amazing she was calm helpful honest and she didn't rush me. Ensured I understood the situation. People are too happy to complain and not give credit when it's due. But this experience was outstanding in my opinion they need to be recognized so much better
Visited Gynaecology on October 2023
Review titled Leicester Royal Infirmary
Replied on 06 November 2023
Hello Tammy, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Great Team but Never Get Appt Letters
Rated 4 stars out of 5
by Anonymous - Posted on 06 December 2023
A very good medical team at the hospital and I've been through a number of operations. My criticism, however, is that I've been coming to the department since 2016 and never once have I just received my next appointment withough having to call up and chase. And it's not easy getting through, of course. So that's almost 8 years and dozens of appointments, and every single one of them - including operations, I've had to chase up with phone calls. I know times are tough, but surely administration could be a little more thorough than this. I'm always told at the end of appointment that, 'A letter will be sent to you with your next appointment.' It never yet has been. A shame, because otherwise it's a great department. If I were a timid person I might have lost my sight by now, given the severity of the issues I have as they're explained to me by the medical team!
Visited Ophthalmology on October 2023
Review titled Leicester Royal Infirmary
Replied on 07 April 2024
Hello Thank you for taking the time to leave a review. If you would like us to look into your feedback further, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Very high water pressure
Rated 5 stars out of 5
by Max - Posted on 12 October 2023
I am a regular user of the hospital and my experience at the hospital (staff and care) has been excellent over the years. Only issue I have is the water pressure in the gentlemen's restroom at Balmoral building near the Eye clinic is far too high. It tends to splash water all over your legs as one cleans their hands. Please rectify this. Thank you
Visited Don't know on October 2023
Review titled Leicester Royal Infirmary
Replied on 06 November 2023
Hello Max, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Patient, caring and considerate
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2023
I had a panic attack when going for a CT Angiogram. The staff in the CT room where so patient and calming. They made me feel relaxed and cared for. I cannot thank them enough. I was very conscious of wasting their time. They looked after very professionally and with compassion.
Visited Imaging services on October 2023
Review titled Leicester Royal Infirmary
Replied on 06 November 2023
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Provided by Care opinion
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Review titled Hearing services
Rated 1 star out of 5
by Sean Mackness - Posted on 26 November 2023
The fact that the hearing services and the ENT department refuse to liase is astonishing. I have had ongoing issues with my ears for 9 years and could have been resolved much sooner if It wasn't for the incompetence of certain 'professionals' that refuse to believe i have issues with my ears other than tinnitus. Many improvements are needed and regulators are desperately needed.
Visited Don't know on September 2023
Review titled Leicester Royal Infirmary
Replied on 16 February 2024
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Unhelpful
Rated 2 stars out of 5
by Anonymous - Posted on 24 September 2023
Receptionist down the phone was exceptionally rude, I had asked a question and her response was ‘Absolutely not today afternoon. Call tomorrow’ in an unpleasant tone and then ended it. Considering these people work in a clinic, I don’t believe the receptionist has had the correct training as she should be dealing with people respectfully over the phone.
Visited Don't know on September 2023
Review titled Leicester Royal Infirmary
Replied on 26 September 2023
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Professional and caring
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2023
I was diagnosed with a high white-cell count having had a blood-test for something completely unrelated. Things moved with awesome rapidity and I found myself in cancer triage on a Saturday morning. Staff were warm and professional. They kept me informed of what was going on and what was suspected. It was confirmed that I have leukaemia; the implications and prognosis were explained in a clear and direct manner, and I was left in no doubt of where things stood and the support and treatment I would receive. Whilst I wouldn’t recommend contracting blood cancer, I’d say that - if you do contract it - the staff at Leicester Royal are superb.
Visited Haematology on September 2023
Review titled Leicester Royal Infirmary
Replied on 06 November 2023
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Excellent service
Rated 5 stars out of 5
by Lynne - Posted on 09 August 2023
Was unwell on a Sunday called nhs111 was sent to see a gp he took one look at me and told me to go to a&e The service I received from the triage nurse to the doctor was outstanding. (I'm not one for going docs or hosp unless essential) The only downside was they said I had to stay in being a Sunday night I went on a bed list obviously no beds so about 4hours later was told I could go home and come back in the morning to eye casualty. I didn't have a problem with that however it's not great not nhs fault...that there were no beds so was told I could go because obviously I'm taking up a cubical that they end for more patients coming in to be seen. The nhs is on its knees Thankyou to the outstanding staff that looked after me
Visited Accident and emergency services on July 2023
Review titled Leicester Royal Infirmary
Replied on 14 August 2023
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Provided by Care opinion
Information supplied by University Hospitals Of Leicester NHS Trust