Leighton Hospital
Leighton Hospital, Middlewich Road, Crewe, Cheshire, CW1 4QJContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Worst A and E ever
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2023
10 hour wait. In and out..in and out. Then everyone sits together waiting for a doctor who never comes. Third world
Visited Don't know on November 2023
Review titled Leighton Hospital
Replied on 28 November 2023
Dear Patient, Thank you for your feedback. We are so sorry for your very long wait in A&E, in November 2023. If you would like to raise your concerns, please contact our Patient Advice and Complaints Team (PACT) with the relevant details. Please email, patientadviceandcomplaints@mcht.nhs.uk or call 01270 612410. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Maternity Services
Rated 5 stars out of 5
by Eleanor - Posted on 11 June 2024
I had my baby at Leighton in November 2023. I had also been an antenatal in-patient at various times during the 3rd trimester due to bleeding. At my 20wk ultrasound I was found to have a low lying placenta, which I was given detailed advice on measures to take to try and minimise chances of bleeding. I was given a lot of reassurance and support after this was found. I had my first haemorrhage at 29wks and my first antenatal stay. I was naturally terrified and the midwives and doctors in triage and obstetrics were fantastic. I was kept informed of plans and results. After the second haemorrhage, again the staff were phenomenal and talked me through everything that was going to happen or could happen. I had a million questions and they patiently answered everything and didn’t make me feel like a nuisance, despite how busy they were. When the decision was made to keep me in until delivery after the 4th bleed, the team even allowed me home for a few hours on ‘day release’ as I was going a little stir crazy after being stuck on the ward. The midwives were brilliant and offered endless support, despite the pressures of short staffing they faced. Not once did I feel like I received poor care or they didn’t have time to go through my worries or care. When the idea was floated that I’d need to have my baby delivered preterm, one of the midwives helped me advocate for myself to help keep my baby growing longer. The day of my c-section, the consultant reassured both myself and my husband. Although I did have a panic attack during the section, the staff were phenomenal at calming me down and not making me feel silly. I’d decided to breastfeed and I received the support on the postnatal ward when asked. A lactation consultant was available before and after delivery, again answering questions and offering guidance on latching. The maternity support workers & student midwives were brilliant too. Popping in to chat with me when I was alone in an empty ward and checking in on me postnatally too. One in particular helped me to latch my baby when I was upset and struggling with pain at 3am and taught me how to swaddle. She sat with me for a while and reassured me I wasn’t useless. The kindness and patience shown from all the maternity staff from the consultants through to the support workers, turned what would have been a traumatic pregnancy into a positive experience.
Visited Maternity services on November 2023
Review titled Leighton Hospital
Replied on 24 June 2024
Dear Eleanor, Thank you for taking time to write about your experience of maternity care at our unit. We will ensure that your comments are shared with all our staff. Your pregnancy journey through to the birth of your baby sounds very eventful and we are pleased that you were well supported and cared for throughout. Wishing you and your family all the best for the future. Kind regards, Catherine Warner Divisional Quality Lead
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Review titled Exceptional
Rated 5 stars out of 5
by Susan Wakefield - Posted on 11 October 2023
Attended for a total right hip replacement, from arriving at the treatment centre, seeing my consultant and anaesthetist everything was like a well oiled machine-excellent. After a general anaesthetic, surgery and time in recovery, well looked after, I was taken to Ward 9. I cannot thank all of the staff enough, from the cleaning staff up, the care and attention was second to none, they were all so busy but nothing was too much trouble.I am so grateful to our NHS and I’m hoping it will still be the same when I go in for the other hip , keep hold of the staff and I’m sure it will be. Thank you all. Sue
Visited Orthopaedics on October 2023
Review titled Leighton Hospital
Replied on 23 October 2023
Dear Susan, Thank you for your kind words. I have sent your comment onto Ward 9 where it will be shared with the whole team. Hope you are recovering well. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2023
Took my son in tonight after being told to wait 3 hours for an ambulance when he was experiencing difficulty breathing and wheezing from his chest. To get there and be seen initially quick and then for them to say the wait for the doctor was 9 hours. Stating that theyve only 4 doctors covering the whole of the hospital not just the A&E department. Waste of taxi money that could have been used to get to the gp tomorrow. Absolutely appalling. They should state the wait times before admittance. Especially when it comes to children.
Visited Don't know on October 2023
Review titled Leighton Hospital
Replied on 20 November 2023
Dear patient, We apologise for the long wait you endured in A&E in October. It must have been a very worrying time with your Son. If you would like to raise your concerns, please contact our Patient Advice and Complaints Team (PACT) with the relevant details. Please email patientadviceandcomplaints@mcht.nhs.uk or call 01270 612410. Thank you Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Colonoscopy Procedure
by P Jones - Posted on 08 October 2023
Had this procedure at Leighton Treatment Centre. I was a bit nervous as not had this procedure done before. I had such lovely caring nurses from start to finish. Even had some chuckles with the other patients i was sat with in the waiting room. The procedure itself was quick painless, dignified and i was so relieved it was a breeze. Dignity is perfect. Can't thank the staff and the consultant enough as they made it such a relaxing and stress free procedure. Well done Leighton. You have had bad press in the past in different areas but in 30 years of being one of your patients i can only praise you all. Anyone going in for this procedure need only get past swallowing the drink it's very sickly but does the job perfectly.
Visited October 2023
Review titled Leighton Hospital
Replied on 13 November 2023
Dear patient, Thank you for your positive feedback. It's nice to hear that you found the procedure relaxing and stress free and were cared for by all the staff involved. I have passed your comment onto the Treatment Centre where it will be shared with the Team and very much appreciated, I'm sure. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled piu ward at Leighton
Rated 5 stars out of 5
by phil - Posted on 25 October 2023
I came for a cortisol check at the piu ward but in order to have this test I had to be free of steroids so for a few days beforehand I had to give up my steroid sprays having copd it wasn't easy and on the actual day I was very ill the staff on the ward were absolutely brilliant they did the test then asked for a doctor to come and help me as my oxygen levels were ranging 89%-91%the doctor came prescribed me antibiotics and steroids the doctor by the way was also brilliant but I cant mention the names of any of the doctors or staff or the review wont get printed I would like to take this opportunity to thankyou all for what you did I couldn't breath properly and had trouble talking (you don't realise how much air you need to talk until you lack the capacity) your help made for a bad day a lot easier and im now on the mend with out your help and intervention the day could have been a lot worse even fatal thankyou phil
Visited Don't know on October 2023
Review titled Leighton Hospital
Replied on 31 October 2023
Dear Phil, I'm so glad that the team on PIU were able to help you to get the care that you needed. It's always nice to hear that a patient feels like they have been well looked after, it does make their journey easier to endure. We are so glad that you now on the mend. Kind regards On behalf of all the staff on PIU.
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Review titled Outstanding Care
Rated 5 stars out of 5
by Susan Johnson - Posted on 01 November 2023
I would like to thank all the staff who work on the Frail Elderly Assessment Unit at Leighton Hospital, for the high-quality care my 90-year-old mother received when she attended the unit on Tuesday 26th September 2023. Everyone was so kind and caring and nothing was too much trouble even though the unit was very busy. I was particularly impressed in the way everyone worked as a team to provide the best possible care and I liked the fact there was a consultant visible on the unit. I felt the doctor who was caring for Mum listened to me and I was consulted and kept informed as to what the plan would be for her care. Thorough tests were carried out and nothing was left to chance. There were some changes made to my mother’s medication and the pharmacists attached to the unit took time to explain these to me. They paid attention to detail, making sure my mother was prescribed medication which would be easy to swallow. The fantastic artwork in the long corridor is a great idea to help put people at their ease when reviewing mobility and completing assessments. Thank you once again – you are much appreciated!
Visited Geriatric Medicine on September 2023
Review titled Leighton Hospital
Replied on 20 November 2023
Dear Susan, Thank you for taking the time to share your positive experience, its lovely to hear. We pride ourselves on providing this experience for all patients that come to FEAU. Its important to us that our elderly patients have a smooth hospital journey, receive the care they require to enable them to be discharged home as soon as possible. We are very proud to be able to provide this service to our most vulnerable patients. Kind Regards, Sophie Cagna FEAU Manager
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Review titled Person Centred Care
Rated 5 stars out of 5
by Susan - Posted on 15 October 2023
My husband was admitted to Leighton via the Emergency Department and it quickly became apparent how poorly he was. The care he received was exemplary in A & E, Ward 2 and Ward 3. I received support as his carer at every stage. I felt every effort was made to keep him pain-free and comfortable. All the staff he came into contact with were excellent. It always felt as if nothing was too much trouble. We were kept well-informed as a family. I would like to commend particularly the ward manager and all the staff on Ward 3, including the consultant and his medical team and also the physiotherapists, the dementia nurse and the palliative care team. I had no concerns whatsoever about his care. The only thing that I found difficult was in A & E there was a patient being supported by police officers and the abuse he was giving staff for several hours was very hard to hear. I have no idea what the solution would be.
Visited Acute Internal Medicine on September 2023
Review titled Leighton Hospital
Replied on 30 October 2023
Dear Susan, Thank you for your lovely comment. I have passed it onto the Ward Manager's of Ward 2, 3 & A&E so they can share it with their teams. It will be very much appreciated, I'm sure. Kind regards Sheree Welch Patient & Public Involvement Officer
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Review titled Great comfortable experience
Rated 5 stars out of 5
by Mary Brotherton - Posted on 16 August 2023
I was really nervous and I could have turned back at any time, didn't want to be there. As soon as I was introduced to the team and they understood my concern, they immediately put my mind at rest. They were kind, thoughtful, helpful, understanding and caring. They explained my treatment in reassuring terms so I understood what would happen. Thank you very much to the team. You made me feel very happy. Thank you again.
Visited Colorectal cancer services on August 2023
Review titled Leighton Hospital
Replied on 04 September 2023
Dear Mary, We are really pleased that you thought our staff were helpful, kind and thoughtful. We will forward you lovely comment on, and it will be shared with the team involved. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Ridiculous
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2023
The waiting times in A and E are really ridiculous.after waiting for a whole day and then being told there was another 10 hours wait at 10oclock I gave up and returned the next day waiting until I could finally be seen turns out I had a severe infection and needed a strong dosage of antibiotics wich lead to me having to spend 3 weeks in hospital as I was not seen sooner whilst waiting I was offered nothing to eat or drink and the staff were very rude and uncaring.
Visited Urgent care centre on August 2023
Review titled Leighton Hospital
Replied on 16 October 2023
Dear patient, We are sorry to hear of how your recent experience in A&E, made you feel. If you would like to raise your concerns, please contact our Patient Advice & Complaints Team (PACT) either by emailing patientadviceandcomplaints@mcht.nhs.uk or telephone 01270 612410. Kind regards Sheree Welch Patient and Public Involvement Officer
Information supplied by Mid Cheshire Hospitals NHS Foundation Trust