Leighton Hospital
Leighton Hospital, Middlewich Road, Crewe, Cheshire, CW1 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Ridiculous
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2023
The waiting times in A and E are really ridiculous.after waiting for a whole day and then being told there was another 10 hours wait at 10oclock I gave up and returned the next day waiting until I could finally be seen turns out I had a severe infection and needed a strong dosage of antibiotics wich lead to me having to spend 3 weeks in hospital as I was not seen sooner whilst waiting I was offered nothing to eat or drink and the staff were very rude and uncaring.
Visited Urgent care centre on August 2023
Review titled Leighton Hospital
Replied on 16 October 2023
Dear patient, We are sorry to hear of how your recent experience in A&E, made you feel. If you would like to raise your concerns, please contact our Patient Advice & Complaints Team (PACT) either by emailing patientadviceandcomplaints@mcht.nhs.uk or telephone 01270 612410. Kind regards Sheree Welch Patient and Public Involvement Officer
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Review titled Outstanding care
Rated 5 stars out of 5
by Victoria - Posted on 06 August 2023
Having recently moved to the area, this was my first time visiting the hospital (A&E). All of the staff were friendly, caring and thorough. Wait times were excellent, can’t thank the doctors and nurses enough for their excellent standard of care.
Visited Urgent care centre on August 2023
Review titled Leighton Hospital
Replied on 07 August 2023
Dear Victoria, Thank you for taking the time to post your feedback and the lovely comments regarding the team, they will appreciate your kind words and I am delighted you received an excellent standard of care. We are always pleased to hear of a positive experience and hope you are doing well. Kind regards Clare Sandelands Service Manager, Urgent Care Centre
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Review titled Appalled at how the elderly are treated
Rated 1 star out of 5
by Anonymous - Posted on 26 July 2023
When I was first taken into A&E I can’t praise the doctor enough who treated me. I was then admitted to the Stroke Ward & transferred to Ward 2 during the night. I stayed on Ward 2 for some time & on the 2nd night I was informed twice by the senior nurse I would be transferred to another ward, which I found out was a Covid ward after another staff member told me it had been used to treat Covid patients. I was told it had been cleaned, which I didn’t believe as not enough time had passed for it to have been cleaned thoroughly. I was later transferred to Ward 7 which the senior nurse described as ‘lovely’ and she would accompany me. I decided first thing the following morning to discharge myself as I was fearful because I didn’t trust the hospital. I have since received adequate treatment at another hospital.
Visited Stroke on July 2023
Review titled Leighton Hospital
Replied on 21 August 2023
Dear patient, We are sorry to hear of how your experience made you feel. Please could you contact our Customer Care Team here at the Trust on 01270 612410 or alternatively by email on patientadviceandcomplaints@mcht.nhs.uk so we can investigate further into your concerns and feedback to you. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Pre and Post Surgery Care
Rated 5 stars out of 5
by Michael Calloway - Posted on 16 August 2023
I would like to thank all those involved in my recent inpatient care and recovery. I was recently admitted for surgery, and cared for post op in Ward 28. I would like to acknowledge the care and support and information shared with me prior to my operation. I felt very reassured, and confident in the procedure I was to have. I would like to thank the Scheduling team in keeping me sighted on the date of my planned operation, I was particularly taken when I was called just before my operation to see if I had all the information I needed. Thank you. Finally I would like to thank all the staff and team on my ward who looked after my care post op. It was exemplary. A very kind and empathetic team.
Visited Gastrointestinal and Liver services on July 2023
Review titled Leighton Hospital
Replied on 29 August 2023
Dear Michael, Thank you for your positive feedback, it is really appreciated. I have sent it onto Ward 28 where it will be shared with the Team. We hope you are recovering well. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled no empathy
Rated 4 stars out of 5
by Anonymous - Posted on 09 July 2023
I was a patient for ultrasound and the staff were not compassionate and lacks empathy. The lady's facial expression while I answer her question was very unprofessional. Their gestures while doing the procedure and after the procedure has caused emotional trauma in me. They don't even care at all.
Visited Don't know on July 2023
Review titled Leighton Hospital
Replied on 02 August 2023
Dear patient, Unfortunately, it is not possible to respond appropriately to this comment without knowing more details so that we can identify the department and the staff member involved. In order to investigate further, we need more information. If you would like to raise your concerns so that we can do this, please contact our Customer Care team with the relevant details. Please contact either, PPI.Team@mcht.nhs.uk or patientadviceandcomplaints@mcht.nhs.uk or call 01270 612410. Thank you Suzanne Lynn Superintendent Sonographer
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Review titled Amazing Experience
Rated 5 stars out of 5
by Nat Wilson - Posted on 09 July 2023
I had a Laparoscopy 7th July 2023 ( it wouldn't let me put this date on this form being so recent. ) I would just like to thank all of your lovely staff for their service. I was very nervous. My first operation. I found all of the nurses very caring and reassuring. One student nurse even helped me put my stockings on, she was so lovely and I am sure she will go far! She was brilliant. One lady for some reason couldn't go ahead with the operation, and the nurses were so comforting to her and looked like they genuinely cared. After the operation the staff on the ward were equally as good. I was in severe pain after, and they constantly checking on me and the pain I was enduring, upping the meds then checking again. I felt well looked after. Thank you for your amazing service!
Visited Don't know on July 2023
Review titled Leighton Hospital
Replied on 18 July 2023
Dear Nat, Thank you so much for your lovely comment. The nurses and staff will really appreciate your kind words. I will forward you comment onto them and it will be shared with the Team. Kind regards, Sheree Welch Patient and Public Involvement Officer
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Review titled Poor service and even worse wait
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2023
While the triage nurse was lovely, a woman in grey scrubs who was filling up water was extremely rude to patients. One patient asked how long it would be till she can see a doctor as she’s had a head trauma and feels extremely unwell. The staff member in grey they proceeded to shout at be little her infront of every other patient in the waiting area. She has no people skills and was very unhelpful. Also, the wait time to see a doctor was verging unsafe. I needed a blood test to check the paracetamol levels in my blood. It took no time to have the test done. However, then took 9 1/2 hours to speak with a doctor regarding the results. A woman next to be was having breathing difficulties and it was getting worse. She was waiting 10 hours and never had any observations done in the meantime. It took another patient to inform a member of staff that someone in the waiting room was unwell, in pain and being sick. Once this was done, she was then rushed into majors. This should not be done by other patients, if the staff were organised and had a safe level of colleagues working, it wouldn’t have happened. I truly worry for the safety of patients and also worry if I ever need to go back in a case of emergency. Please investigate the wait time. This was also early hours of Tuesday morning. You would expect this at the weekend.
Visited Don't know on June 2023
Review titled Leighton Hospital
Replied on 16 October 2023
Dear patient, We are sorry to hear of how your recent experience in A&E, made you feel. If you would like to raise your concerns, please contact our Patient Advice & Complaints Team (PACT) either by emailing patientadviceandcomplaints@mcht.nhs.uk or telephone 01270 612410. Kind regards Sheree Welch Patient and Public Involvement Officer
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Review titled Excellent care
Rated 5 stars out of 5
by Mrs S Hill - Posted on 22 June 2023
Every member of the team dealing with my preoperation, operation and after care were efficient, reassuring and caring. They explained everything clearly and provided a lot of useful information. The hospital was lovely and clean, and I barely heard any noise from the renovations and expansion work being undertaken around the hospital. Overall, an excellent service.
Visited Gynaecology on June 2023
Review titled Leighton Hospital
Replied on 27 June 2023
Dear Mrs Hill, Thank you for your valuable feedback. It's great to hear that you were looked after by all concerned, before, during and after your operation. Your comment is very much appreciated. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled A@E department today was great
Rated 5 stars out of 5
by Anonymous - Posted on 29 June 2023
Only waited for 1 hour in and out very good nurses and doctors were great thank you they are doing fantastic job
Visited Don't know on June 2023
Review titled Leighton Hospital
Replied on 10 July 2023
Dear Patient, Thank you for your comment. It's great to hear that you only had a short wait and were cared for by the doctors and nurses in A&E. I will forward your comment onto them and it will be shared with the Team. It will be very much appreciated, I'm sure. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Brilliant Service
Rated 5 stars out of 5
by Neil McEwan - Posted on 24 June 2023
I have had a truly great day today as a day case. From being checked in, preoperative processes, theatre staff, post op care staff , all superb, really friendly and patient. Every step was explained, could see how well they were working as a team. My personal treatment was Brilliant, who said the NHS is broke...long may it live. A huge thank you.
Visited Don't know on June 2023
Review titled Leighton Hospital
Replied on 10 July 2023
Dear Neil, Thank you for your lovely comment. It will mean a great deal to the staff involved in your care. I have forwarded your comment onto them, where it will be shared with the Team. Kind regards, Sheree Welch Patient & Public Involvement Officer
Information supplied by Mid Cheshire Hospitals NHS Foundation Trust