Leighton Hospital
Leighton Hospital, Middlewich Road, Crewe, Cheshire, CW1 4QJContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Jonathan Astles - Posted on 01 June 2023
I would just like to say a massive thank you to all the staff on ward 5. They all deserve medals and a massive pay rise. I have never met such a lovely and dedicated bunch of people. My stay there was made so comfortable. They all act in a very professional way. I can not thank them enough for what they have done for me. Also the food was fantastic. In my stay I have witnessed what they have to put up with and that is something myself could not do. Once again Thank you very much Yours sincerely Jonathan astles Show quoted text Show quoted text
Visited Gastrointestinal and Liver services on May 2023
Review titled Leighton Hospital
Replied on 19 June 2023
Dear Johnathan, Thank you for your lovely comment. It's great to hear that you found all the staff professional and dedicated. I have sent it onto Ward 5 where the staff will be delighted with your comment, I'm sure. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Waiting times in A and E
Rated 1 star out of 5
by Linda broadbent - Posted on 02 May 2023
Hi, today we were sent to Leighton hospital A and E and waited 6.5 hours to be seen only to.leave not knowing why my husband had severe headaches and neck pain. Your waiting times are appaling and must be improved.
Visited Don't know on May 2023
Review titled Leighton Hospital
Replied on 22 May 2023
Dear Linda, Thank you for your comment. As an organisation we are continually looking for ways to reduce delays for patients. Unfortunately the department was experiencing high demand and patients are seen in order of clinical acuity following triage assessment. Further recruitment of medical staff is ongoing to support an improvement in waiting times. Kind regards, Clare Sandelands Service Manager
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Review titled My visit yesterday 10th May 2023.
Rated 5 stars out of 5
by Catherine Barnard - Posted on 11 May 2023
I would just like to state in writing how impressed I was with the care , professionalism and efficiency that I experienced yesterday. I saw three different nurses that tested my eyes in different ways. I then moved on to the consultant. This was all completed in less than an hour. There were many people waiting to be seen but it all seemed to flow seamlessly. All the staff seemed happy and knew what they were doing. Congratulations to you all.
Visited Ophthalmology on May 2023
Review titled Leighton Hospital
Replied on 22 May 2023
Dear Catherine, Thank you for your wonderful comment. It's great to hear how well you were treated at the Eye Care Centre. I have passed your comment onto them and I'm sure it will be greatly received and shared with the team. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Great treatment
Rated 5 stars out of 5
by Pete Burgess - Posted on 22 April 2023
Had to have a biopsy performed following an initial consultation. Not only was this arranged quickly and efficiently, the actual procedure was done on time and with great supporting information and care from the two staff I saw. Great work from our NHS !!
Visited Ear, Nose & Throat on April 2023
Review titled Leighton Hospital
Replied on 02 May 2023
Dear Pete, Thank you for your positive feedback. We're glad you felt supported when having your biopsy and that you received the information you needed also. Your comment is very much appreciated. Kind regards Sheree Welch Patient & Public Involvement Officer
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Review titled Incredible quality of care
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2023
In my short time at the hospital I was taken care of by a range of people from many different specialties. I received the best possible care from the nurses. They were kind, gentle and attentive and made sure I had what I needed. When I had my surgery, the surgeons were brilliant in skill and caring in nature. Overall, I was given the care I needed and more. Truly amazing.
Visited Children's & Adolescent Services on April 2023
Review titled Leighton Hospital
Replied on 25 May 2023
Dear patient, Thank you for your lovely comment. We are so pleased that you felt you had the best possible care from staff across many different specialities. Your feedback is very much needed, and appreciated. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Fantastic Care
Rated 5 stars out of 5
by Chris Tyler - Posted on 06 March 2023
I had minor surgery at the Treatment Centre and the care and attention I received was fantastic both before and after the procedure. In particular the team in recovery were outstanding looking after me (and others). Nothing was any trouble and they were all attentive throughout.
Visited General Surgery on March 2023
Review titled Leighton Hospital
Replied on 07 March 2023
Dear Chris, It is lovely to hear such positive feedback. I will pass this on to the team at the next ward meeting, feedback which comes direct from a patient always has a positive effect on the team. Kind regards, Amanda Kiernan Sister / Ward Manager
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Review titled Efficient Service
Rated 5 stars out of 5
by Andrea A - Posted on 18 March 2023
Attended Cardio-Respiratory for an ECG today. Extremely efficient service and lovely staff. I was in and out within 15 minutes, so didn't even have to pay for parking!! Thank you to all the staff for doing such a great job.
Visited Cardiology on March 2023
Review titled Leighton Hospital
Replied on 03 April 2023
Dear Andrea, Thank you for the lovely feedback, it really does mean a lot! I am so pleased to hear that you had such a positive experience when visiting the cardio-respiratory department and I will be sure to pass this on to the team - thank you! Kind regards Vicky Hilton Deputy Service Manager
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Review titled perfect.
Rated 5 stars out of 5
by mark andrew sutton - Posted on 10 March 2023
from reception to discharge team everyone was so lovely & friendly. first class service. thank you all.
Visited Gastrointestinal and Liver services on March 2023
Review titled Leighton Hospital
Replied on 03 April 2023
Dear Mark, Thank you for your lovely comment. I have sent it onto the Treatment Centre where It will be shared with the team. Kind regards Sheree Welch Patient & Public Involvement Officer
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Review titled Brilliant Service for times we’re in
Rated 5 stars out of 5
by Maxine Simpson - Posted on 04 March 2023
I was on ward 3 for 7 days , admitted early hours Sat 25th February 2023. Nurses on this ward were so caring ,friendly, whilst doing a very demanding job. They are the angels everyone needs. Please pass on to them all my thanks & appreciation
Visited Respiratory Medicine on March 2023
Review titled Leighton Hospital
Replied on 03 April 2023
Dear Maxine, Thank you for your lovely feedback. I have passed it onto the Ward, where it will be shared with the team. Thank you. Kind regards Sheree Welch Patient & Public Involvement Officer
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Review titled Awful telephone appointment with gastro consultant
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2023
The gastro consultant called me for my appointment and it was a really disappointing experience. It felt like she was reading from a piece of paper & didn’t listen to my concerns. I have had treatment at other hospitals who implement the “my name is” approach so patients felt more than a number and I feel this organisation may benefit from this approach. I felt deflated and not confident In what was discussed as know my body and condition well. Rather than a tick sheet maybe listen to patients. I was interrupted at every word and feel like I was speaking to a call centre and decided not to proceed with care in the trust. We are humans not robots and a good manner and kindness goes a long way as some have us have been through a lot and if doctors struggle with telephone communication maybe it’s time to return to face to face: just my opinion in hope of an improved service for others
Visited Gastrointestinal and Liver services on February 2023
Review titled Leighton Hospital
Replied on 06 March 2023
Dear Patient, I am sorry to read about your encounter whilst on your telephone consultation with the Gastro Consultant. I would like to take your suggestions regarding the “my name is approach” to our next Departmental meeting. If you would like to discuss this matter further, please do not hesitate to contact me directly on 01270 612499 Leila Griffiths, Service Manager - Gastroenterology.
Information supplied by Mid Cheshire Hospitals NHS Foundation Trust