Leighton Hospital
Leighton Hospital, Middlewich Road, Crewe, Cheshire, CW1 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Treatment Centre
Rated 5 stars out of 5
by Natasha - Posted on 17 February 2023
I was seen at the treatment centre. Everyone I saw was time efficient, friendly, approachable, person centred and explained everything clearly from the receptionist, consultants, nurses, sisters, surgeons, discharge staff. I had a flexible sigmoidoscopy. I waited a minute at reception and was asked to come into another room to ask health conditions, check blood pressure, consent form etc. The professional reassured me that it would only take 5 minutes and shouldn't hurt. He then took me into a changing room to privately get changed into a gown with shorts and then escorted into a waiting room which had a TV, with other patients, some we're having sedation. I waited for about 10 minutes and was collected and went to another room. I sat on the bed and my stuff was put to the side. The surgeon and staff explained the procedure again. It was very quick and only hurt slightly for a few seconds on my lower stomach which was normal. I didn't need any gas and air. Then I got changed and went to the discharge room to have a cup of tea and biscuit. I rang for a family member to pick me up. I was then told i would need to be seen again for another appointment but luckily enough nothing was found during the procedure. I was out in about an hour. I thought I should write a compliment because I was so impressed and also grateful that I was able to have his procedure, to check for any problems.
Visited Don't know on February 2023
Review titled Leighton Hospital
Replied on 07 March 2023
Dear Natasha, Thank you for your kind words. It's lovely to hear that your experience was a very positive one and that you found all members of staff professional, efficient and approachable. Thank you for taking the time to write a few words. I have forwarded your comment to the Treatment Centre where it will be shared with the whole team. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Excellent Care
Rated 5 stars out of 5
by Donna - Posted on 17 January 2023
Huge thank you to all staff on ward 19 who recently looked after and cared for my 96 year old mother. Your care was so good, mum actually enjoyed her stay!You are all a credit to your profession. Thank you once again.
Visited Don't know on January 2023
Review titled Leighton Hospital
Replied on 30 January 2023
Dear Donna, Thank you for your lovely comment regarding the staff on Ward 19. So glad your Mum enjoyed her stay and felt well cared for. I have forwarded your comment onto Ward 19 where it will be shared with the staff there. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Terrible communication
Rated 4 stars out of 5
by Hannah - Posted on 28 January 2023
The Communication was terrible. Nobody told us what was happening, they kept moving us from one waiting room to another with no update on waiting times. my daughter is 5 and was sent in by our GP with a 40 degree temperature and heart rate 150. And we sat in the main waiting room with her vomiting over and over seeing nobody at all for over 2 hours. Then we saw someone who didn't introduce themselves or let us know what they were doing. who then sent us to the paediatric waiting room where we sat for another 2.5 hours. I know it's busy and short staffed but the communication was just awful and at least if you informed the patients what was going on it would make the whole process better for everyone
Visited Urgent care centre on January 2023
Review titled Leighton Hospital
Replied on 06 March 2023
Dear Hannah, We apologise for the upset and distress caused on arrival to the Emergency Department. The streaming nurse team who complete the initial assessment aim to direct the patient to the right place at the right time to be seen by the right clinician. Unfortunately, due to the high number of attendances and acuity of patients, there is sometimes a delay. We are sorry that this delay was not communicated to you and will issue a reminder to the team of the importance of providing a regular update and ensure they introduce themselves and provide a summary of the process and next steps. We are also sorry to hear that the breakdown in communication occurred following the transfer to the paediatric waiting area. The department has seen an increase in attendance through the department in both adults and children. This then impacts on the waiting to be seen time for which we are sorry that you had to experience this. The Emergency Department nursing team have been made aware of the importance of ensuring our patients and parents/carers are informed of the time to be seen and are communicated with regularly. Kind regards Rachel Wilkinson Deputy Head of Nursing Urgent and Emergency Care
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Review titled Excellent Service from Leighton Urology Dept
Rated 5 stars out of 5
by Derek B - Posted on 03 January 2023
I have been treated by Leighton Urology for the past 3 months and received excellent service including tuition on how to use intermittent catheters, a prostate biopsy and a consultation with a Urologist on a potential treatment. Every one of the staff and support staff who have treated me have been excellent and throughly professional. The tuition was detailed and painless, the biopsy was undertaken with great skill and minimal discomfort and the Urologist could not have been more helpful, discussing all treatment options including those not offered by Leighton and kindly referring me to a Radiologist to discuss a Prostate Artery Embolisation procedure. I want to get the right procedure for me and my objectives and have used a mix of private and nhs consultation to determine the best outcome. I have to say that Leighton Urology have been extremely important in this process and their expertise and guidance has been key in me dealing with Nin malignant BPH and finding the right solution. Thank you to everyone involved in guiding/treating me.
Visited Urology on January 2023
Review titled Leighton Hospital
Replied on 23 January 2023
Dear Derek, Thank you for your wonderful comment. It's great to hear that you felt supported by each member of staff throughout your journey. Your comment has been forwarded to the Urology Department and will be shared with the staff there. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Amazing practice in the A&E department
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2023
I just wanted to say a massive thank you to the staff in the A&E department! I was seen in triage straight away. The waiting room was full however I was seen by a doctor within a few hours, scans etc... The doctor I saw was very thorough and I just felt very grateful for every single member of staff and wanted this to be shared! You do an amazing job!
Visited Don't know on January 2023
Review titled Leighton Hospital
Replied on 06 February 2023
Dear patient, Thank you for your kind words. We are delighted to hear that your experience in A&E was a very positive one and that the staff were very thorough in what they did. Your comment has been forwarded to the A&E Department, to be shared with everyone there. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled The best!
Rated 5 stars out of 5
by Jan - Posted on 20 January 2023
I had a gastroscopy... with sedation. Such a professional team. Didn't feel a thing and no issues afterwards. Just excellent. Thank you to all the staff. Especially whoever buttered my toast.. delicious!
Visited Gastrointestinal and Liver services on January 2023
Review titled Leighton Hospital
Replied on 06 February 2023
Dear Jan, Thank you for your comment. We are so pleased that your experience was a very positive one and that you had no issues, during or after the procedure. Your comment has been forwarded to the Treatment Centre and will be shared with the Team there, and hopefully with whoever buttered your toast also! Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Fantastic yet again
Rated 5 stars out of 5
by Amanda Brocklehurst - Posted on 05 January 2023
I have visited leighton hospital for 3 outpatient appointments in the last month. Urology and gynaecology and I’ve got to say how fantastic you all are. It cannot be easy right now in this current climate. From the receptionist to the nurses and specialists. You all made my experience a whole lot better. Every one I came across was professional yet friendly. I think you’re all wonderful!
Visited Gynaecology on December 2022
Review titled Leighton Hospital
Replied on 16 January 2023
Dear Amanda, Thank you for your wonderful comment. Your kind words will be shared with the Gynaecology Team in the near future. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Caring help from Patients' Helpline
Rated 5 stars out of 5
by Barbara Coombs - Posted on 28 December 2022
I just want to say what caring and wonderful help I had from the lady on the patients’ help line when trying to track down where my Mum was in Leighton after she had been admitted to A and E. She appreciated my anxiety and did all she could to help me, including giving me her name and number so I could call her back.
Visited Don't know on December 2022
Review titled Leighton Hospital
Replied on 03 January 2023
Dear Barbara, Thank you for your wonderful comment. We are so glad that you got the help that you needed from the member of staff you spoke to. Your response is very much appreciated. Kind regards Sheree Welch Patient & Public Involvement Officer
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Review titled Super care during Christmas
Rated 5 stars out of 5
by Anonymous - Posted on 31 December 2022
During the Bank Holidays over the Christmas period I had to use 111 and the out of hours GP service. The care was fantastic and the staff were all reassuring and caring. Thank you!
Visited Don't know on December 2022
Review titled Leighton Hospital
Replied on 16 January 2023
Dear patient, Thank you for your lovely comments. It is great to hear that you thought the care provided was fantastic and the staff were reassuring during your visit to the department. We welcome any comments from patients and their relatives/carers and forward to the staff within the department. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Fantastic team work in Leighton Ambulatory Care Unit (A C U)
Rated 5 stars out of 5
by Annie Driver - Posted on 29 December 2022
My husband and I spent 36 hours in A C U over four days, during the run up to Christmas, where he was diagnosed with a pituitary tumour. Further investigations were co-ordinated by the consultant and advanced clinical practitioners in A C U including endocrinology and ophthalmology consultants, M R I and more C T scans and a range of bloods. There was ongoing liaison with the neurosurgery team at Royal Stoke University Hospital. A C U is a haven of calm, efficient teamwork where the staff are caring towards the patients and towards each other. The fact that it is your base, and you go away for tests then come back (even to the same chair) becomes your comfort blanket and helps you manage what is a stressful situation. I can’t praise this team enough for all their support and thoroughness in the diagnostics, whilst managing a busy unit with many other worried patients. What upset me deeply were other patients, who grumbled and complained about, what to us were relatively short waits, and worse…the patient who under her breath was abusive and dismissive of the nurses’ diligent and conscientious work. Thank you A C U
Visited Don't know on December 2022
Review titled Leighton Hospital
Replied on 16 January 2023
Dear Annie, Thank you so much for your wonderful feedback. I am extremely proud of the unit and the team and your comment is very much appreciated by all. Kind regards Jo Field Unit Manager ACU
Information supplied by Mid Cheshire Hospitals NHS Foundation Trust