Lister Hospital
Coreys Mill Lane, Stevenage, Hertfordshire, SG1 4ABContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Poor cancer pathway , standards not met
Rated 1 star out of 5
by Anonymous - Posted on 05 October 2023
Despite being advised on having advanced prostate cancer and being put on a 2 week pathway by the Lister teams at start of September , after a month , we still not even have a date for an MRI , which is now holding up a biopsy and bone scan also outstanding .So cannot see the cancer specialist or start any treatment until all these are done . No communication from anyone involved either . This will impact on outcomes. No thought of the patient or the family . Asked to go to a local hospital for ease and speed , but this was declined .
Visited Urology on October 2023
Lister Hospital has not yet replied.
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Review titled Don't feel cared for- no common sense
Rated 2 stars out of 5
by Anonymous - Posted on 23 October 2023
CKD stage 4. Only phone calls which are rushed. Want to be tested for infection, which should be routine for kidney patients. Letters come without blood test forms or pee tubes so I have to chase up and means double the postage/admin etc. Is there no common sense? No diet advice, just limited info leaflets and that's it. No help with worries or concerns. Been under the clinic for years but as people have moved on/retired, the experience has suffered. Just wish I could feel they give a hoot.
Visited Nephrology on October 2023
Lister Hospital has not yet replied.
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Review titled Amazing Care and communication
Rated 4 stars out of 5
by Anonymous - Posted on 15 October 2023
My son broke his wrist on 11/10/23. From the min we were booked into paediatric a/e, he received really great treatment and care, from the receptionist, to the nurses and the orthopaedic doctors that manipulated his wrist back into place, also the porters and radiology staff.
Visited Accident and emergency services on October 2023
Lister Hospital has not yet replied.
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Review titled Great Experience
Rated 5 stars out of 5
by Stephen Mellersh - Posted on 05 September 2023
In the last couple of weeks, I have had a blood test (especially for PSA among other things), and 2 scans, all efficiently & pleasantly carried out. Today I saw the consultant, and again the appointment was prompt, courteous & efficient. Thank-you.
Visited Prostate Cancer Service on September 2023
Lister Hospital has not yet replied.
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Review titled Xray department lacking in fundamental communication skills
Rated 2 stars out of 5
by Anonymous - Posted on 23 September 2023
I fell over last night and waited a long time in A+e to be seen. The staff were kind to me even though they are very busy. When I went to have xray I was shocked because your radiology staff used limited English to check who I was and the rest of the visit they all spoke in there native tongue. I found it intimidating as I didn't know what they were talking about andI only speak English. This should be challenged because I didn't feel part of anything and I didnt feel respected. I was totally ignored when staff talking over me in a different language.
Visited Don't know on September 2023
Lister Hospital has not yet replied.
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Review titled very good treatment
Rated 5 stars out of 5
by david taylor - Posted on 09 September 2023
My treatment at Lister Hospital was very efficient, well organised and professional in every way. As it was my first experience of an Angiogram I was made to feel very comfortable. Doctor and staff were excellent in every way
Visited Cardiology on September 2023
Lister Hospital has not yet replied.
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Review titled Still laying in a corridor with suspected broken back
Rated 1 star out of 5
by Anonymous - Posted on 06 September 2023
Sent directly to an and e with suspected broken back with writing paper work from dr. Advised to lay flat on arrival. Nurses said ‘it happens sometimes people with back fractures have to sit and wait’ this was 11 hrs ago. Now being told could be another 10.5 hours. Refused a blanket when finally given a bed several times. I know it’s understaffed everywhere but with a suspected back fracture and no feeling in leg I would have hoped to be taken more seriously and allowed to lay and given pain relief that was promised hours before. Would not return to this hospital under any circumstance. Advised nurses of loss of feeling in leg and freezing cold legs but boiling hot torso. Told to wait. That was at 10pm last night. Writing this at 8am and still waiting
Visited Accident and emergency services on September 2023
Lister Hospital has not yet replied.
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Review titled Appointments Service
Rated 3 stars out of 5
by J.Waters - Posted on 05 September 2023
Yesterday I spent 1 hour and 49 minutes attempting to contact the Appointments Service, to make an appointment that had been cancelled by East and North Herts NHS Trust in July. I finally spoke to a clerk after 1 hour and 44 minutes, and it took five minutes to make the appointment. I would like an explanation why it takes so long to actually speak to a human being in this service.
Visited Don't know on September 2023
Lister Hospital has not yet replied.
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Review titled Thank you paediatric a&e
Rated 5 stars out of 5
by Zoe Perrotton - Posted on 14 September 2023
We received excellent care when referred to children’s a&e by the GP. We were seen quickly and looked after by all staff. Every single member of staff was so friendly to our 6 month old and put us at ease during a worrying time. The facilities in the children’s assessment unit were excellent. Thank you so much.
Visited Accident and emergency services on September 2023
Lister Hospital has not yet replied.
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Review titled Telephone appointments
Rated 3 stars out of 5
by KEVIN MACAN-LIND - Posted on 03 August 2023
I have waited a long time for my latest discussion. I was given a date - 2nd August - to receive a call (at 10.00am). I waited in for 12 hours (8am - 8pm) but did not receive a call. No apology, no explanation. I tried calling the appointments line today, hung on for 45 minutes, got through and was then cut off. Obviously, not very happy.
Visited Neurology on August 2023
Lister Hospital has not yet replied.
Information supplied by East and North Hertfordshire NHS Trust