Lister Hospital
Coreys Mill Lane, Stevenage, Hertfordshire, SG1 4ABContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Interventional radiologist ruined my life
Rated 1 star out of 5
by MaV - Posted on 22 November 2023
i had coil embolisation for varicocele at lister hospital, which was described to me as a “low-risk, non-invasive procedure" to be performed by an interventional radiologist. It left me with disabling and chronic neuropathic pain in the most sensitive areas of my body, i.e., genital and pelvic. i have been given diagnoses of pudendal, genitofemoral and ilioinguinal neuralgias, which are some of the most painful and intractable conditions known. i’ve lost everything, including my job, my savings, my health, and my parents need to look after me (I am in my mid thirties). trusting this hospital, specifically the urologist and the interventional radiologist has been the worst decision I have ever made. consent was gained hastily minutes before the procedure by the interventional radiologist, the risks not highlighted, definitely not chronic pain. i can’t walk, sit, stand, drive or do anything without triggering severe, stabbing pain. the excruciating pelvic pain led to inability to empty my bladder and recurrent infections. if you’re thinking of having this procedure done or trusting this hospital, think extremely carefully - the embolisation ruined my life leaving me in chronic, excruciating pain. of course, I never heard from him again following the procedure, despite requesting support and a post-surgical report several times. he placed about 25 cm of metal coils into my gonadal vein, which was completely unnecessary and did not treat my varicocele at all. i had to arrange a very invasive robotic surgery privately to remove the coils, as they refused to do it. the procedure cost me 25k. stay away from interventional radiology urology at this hospital, there is a reason why the cqc rated this hospital as not safe - they might take your physical, psychological, social and financial wellbeing from you.
Visited Urology on June 2023
Lister Hospital has not yet replied.
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Review titled Appointment cancelled 3 times
Rated 2 stars out of 5
by Tatiana - Posted on 09 May 2023
My first referred appointment was on the 28th of April 2023, they cancelled it and moved it to the 12th of May, they cancelled it again and moved it to the 30th of June and today (9th of May) I received a letter of cancellation (again), but this time they haven’t even rescheduled my appointment. I checked to see when they have available appointments and the first available is on September!!! This is unacceptable!
Visited Gynaecology on May 2023
Lister Hospital has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Tracey Murkin - Posted on 19 May 2023
I suffer with blepharitis and I was unable to get an appointment at my doctors surgery so I popped into the eye clinic at the Lister. They were so helpful and were able to get me seen the next day. The staff on reception and the nurses in triage were absolutely brilliant. They all appeared to work together and were able help with my eye.
Visited Ophthalmology on May 2023
Lister Hospital has not yet replied.
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Review titled Bancroft Clinic
Rated 3 stars out of 5
by James Crawford - Posted on 03 May 2023
In my experience of the Bancroft Clinic the staff have been been excellent both the reception and medical professionals. However, on two separate occasions, one at the start of April 2023 and another at the start of May 2023, we have arrived on time for our appointments yet have ended up waiting 1.5 hrs and 2 hrs to be seen by the consultant. I fully accept that these clinics fall behind, however these wait times are not acceptable, you might expect that for a walk-in centre. From observation, there simply does not seem to be a system for managing who should be seen next. I witnessed a few couples arrive after us, yet were seen before, how can this be? We were then told by another doctor that several people had not arrived for their appointments on time and that was why the clinic had gone behind. If that is the case, i don't understand why those that arrive on time should be delayed due to someone who hasn't. In my opinion, the length of waiting times could be reduced a better managed queue/prioritisation process.
Visited Obstetrics And Gynaecology on May 2023
Lister Hospital has not yet replied.
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Review titled Telephone appointment missed
Rated 2 stars out of 5
by Elaine - Posted on 05 May 2023
I was scheduled for a telephone appointment with a clinician from cardiology on 5 May at 3pm. I received a text a week before asking me to confirm the appointment, which I did, and received an acknowledgment of this text. 24 hours prior to the appointment, I received a further text reminding me of the appointment. At 2.50pm I switched my mobile on and waited for the appointment at 3pm. At 6pm I was still waiting! I left my mobile until 8pm, but still no call. Not even a text to say that my appointment would not be happening. I can only hope that the results of my recent Echocardiogram are not serious, as who knows when I might get another appointment, having waited for over a month since the ECG for it. I have waited in consultants waiting rooms for other appointments in the past but Never more than 2 hours.
Visited Cardiology on May 2023
Lister Hospital has not yet replied.
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Review titled Sdec are the best!
Rated 5 stars out of 5
by Sapphire - Posted on 05 May 2023
I attended A&e with cellulitis. I was dealt with in 8 hours by A&e then referred over to the Sdec unit. Sdec is the best ward. All the staff are cheerful and sweet, they couldn't do enough for me. Smiley, friendly, calming (I get upset in hospital due to my health) and fast. I wasn't left sitting long waiting for a drip it was done really quickly. Nothing was too much trouble and I would be happy to go there again, despite my hatred of being confined to any hospital. They are a wonderful example of how part of a hospital should be run. The Dr was quickly there to see me, the rest of the staff were just so lovely. You guys rock!
Visited Accident and emergency services on May 2023
Lister Hospital has not yet replied.
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Review titled Impressive service
Rated 4 stars out of 5
by Helen Holford - Posted on 06 June 2023
Recent experience in A and E with my elderly Mum was impressive. Not only were we seen speedily, and procedures undertaken rapidly but we were impressed by how respectful all professionals were and how much time we were given, despite the pressures. Thank you.
Visited Accident and emergency services on May 2023
Lister Hospital has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by alexandra - Posted on 22 May 2023
I arrived at a and e on the 10.05.23 evening after my Dr sent me for having a fast hear rate and was immediately rushed to Resus on a trolley.I want to thank the nurse in a and e for being so kind to me and the whole Resus team.I feel they took such amazing care of me.Thank you
Visited Accident and emergency services on May 2023
Lister Hospital has not yet replied.
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Review titled Long waiting
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2023
We arrived at 4pm and still waiting until 12 am in the night no sign of doctor and don’t know what’s going on.. Don’t know what time they gonna see us and what time we can go home . Really really disappointing . Patient come for emergency this doesn’t seems like an emergency at all, this looks like walk in service ..Every staff are just walking here and there with the files but all the patients are still waiting..management is very bad here..
Visited Accident and emergency services on May 2023
Lister Hospital has not yet replied.
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Review titled Kind & Caring
Rated 4 stars out of 5
by Pauline - Posted on 05 May 2023
went in for an op but went into anaphylactic shock before it could take place a bit scary for the surgeon doctors & nursing staff who must have done a wonderful job of helping me as I don’t remember any of it I woke up in ICU the male nurse sitting next me was so kind as were the nurses in critical care I had very good care before I was discharged a couple days later
Visited Intensive Care on May 2023
Lister Hospital has not yet replied.
Information supplied by East and North Hertfordshire NHS Trust