Lister Hospital
Coreys Mill Lane, Stevenage, Hertfordshire, SG1 4ABContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic care!
Rated 4 stars out of 5
by Anonymous - Posted on 28 February 2023
My daughter was admitted to the children’s emergency department last week and the care she received was fantastic! She is only 4 months old! All the staff were friendly, caring, supportive, competent and compassionate! I can’t thank them enough for saving her life! Another mention has to go to Bluebell children’s ward. We were welcomed to the unit for overnight observation. Nothing was too much trouble. We had our own room and we’re provided with reassurance. The play specialist even gave my daughter some toys to play with! I am forever grateful and thankful for the NHS! Keep up the good work guys, you’re doing great!
Visited Children's & Adolescent Services on February 2023
Lister Hospital has not yet replied.
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Review titled amazing staff
Rated 4 stars out of 5
by Anonymous - Posted on 18 February 2023
we ended up in childrens a&e for an ongoing issue. we expected to wait around, but in the end we were there for 14 hours. however I do not have a bad word to say about the staff. every single member of staff we encountered were pleasant, helpful, apologetic about the wait and generally run ragged and yet still able to put a smile on their face and do their jobs. the paediatrician stayed past the end of his shift and took blood tests himself because he knew there were no nurses available. one nurse saw us trying to buy food and brought us hot drinks and sandwiches. these wonderful people made us feel important and cared for. I can't thank everyone enough.
Visited Accident and emergency services on February 2023
Lister Hospital has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Steve Murray - Posted on 22 February 2023
It just over a year I have been receiving treatment and I commend all the team for their hard work. My treatment and follow up calls per month prior to the next treatment and further medication are so appreciated by myself. This department and team have my thanks for their tireless work and remaining polite as well as being helpful with all their work load.
Visited Prostate Cancer Service on February 2023
Lister Hospital has not yet replied.
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Review titled Conflicting instructions
Rated 4 stars out of 5
by Ivan - Posted on 17 February 2023
I waited from July 2022 for an appointment at Urology. I understand the long wait was a result of Corvid. My comments are about the instructions given when attending the clinic. The letter stated I should arrive 15 minutes before appointment, but a text reminder on my phone said not to arrive more than 5 minutes before appointment!!!. Also I would like to complain about the cost of parking.I think £5:10 for just under 1 hour and a half. I consider this is extortionate. The multi-storey car park is built for very small cars not the current size of cars.I have a vw polo not a tank!!.
Visited Urology on February 2023
Lister Hospital has not yet replied.
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Review titled Excellent Experience
Rated 5 stars out of 5
by Tom Carroll - Posted on 03 February 2023
I attended the ENT Department on 2.3.2023, I found the Consultant and all of the Nursing Team members to be professional, polite and very helpful - "Well Done
Visited Ear, Nose & Throat on February 2023
Lister Hospital has not yet replied.
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2023
Due to severe dehydration because of severe pregnancy sickness o spent the day in the early pregnancy unit, with the staff looking after me to get rehydrated and keep the sickness down so I could eat for the first time in 4 days. Every single one of the staff were friendly, helpful and genuine. Amazing unit, which I wouldn’t be worried to visit again if needed. Thank you!
Visited Maternity services on January 2023
Lister Hospital has not yet replied.
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Review titled A&E and orthopaedics
Rated 5 stars out of 5
by Emma Ross - Posted on 12 January 2023
i would just like to express my sincere gratitude to all the staff in the a&e department that looked after me and then the staff in ward 5a north, your kindness and compassion was fantastic. there was one student nurse who took me down got the shop and another nurse at 10.30pm took me downstairs to the vending machine as i didn’t have a drink and was thirsty how kind is that i would also like to thank all the orthopaedic team that looked after me during my stay and have now given me a diagnosis, i am now recovering at home, it’s going to be slow but each day will get easier many thanks again we are so lucky to have such good nurses and drs who work so hard
Visited Accident and emergency services on January 2023
Lister Hospital has not yet replied.
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Review titled Beyond expectations
Rated 5 stars out of 5
by Michael Barstow - Posted on 24 February 2023
I was admitted to the Lister on the morning of Wednesday 11/1/23 for spinal de-compression surgery following a diagnosis of severe Spinal Stenosis on 8/12/2022. Prior to my operation, my consultant, who was excellent throughout my time in his care, explained in great and clear detail exactly what the procedure entailed and also the risks involved, concluding that there would likely be a 2 to 3 month wait for the procedure itself. With all the bad news in the media concerning National Health Service delays, I was very pleased to be offered a date for my procedure of just 5 weeks from the initial diagnosis and on the day of the procedure itself everything went very well indeed and having been 'put under' at 14:30 that afternoon, I was awake again by 18:40 in the evening, and in virtually no pain at all. After an overnight stay I was back on my feet again by mid morning on the following day, and undergoing physio. All continued to go well and I was discharged to my home later that evening, with sufficient medications for the pain and with sufficient spare dressings too. Throughout my time in your care I have nothing but the highest praise for all of your staff involved in my care, who were all highly professional and highly personable. I had my own very neat and clean room in the new Treatment Centre for my post op recovery, I was fed regularly with three meals a day, and the food was good, and most welcome. My recovery at home has gone very well indeed, with but a few visits to my local GPs for dressing replacement during the first fortnight. The procedure itself was a complete success in my eyes and completely got rid of the at times, worst possible pain that I'd been experiencing prior to my procedure, and it was great to be able to walk more normally and do the many things that I'd not been able to do without much pain since the previous summer. So having now had my 6 week post op review, my consultant gave me the all clear and discharged me. In conclusion, I will honestly say that my experiences throughout from the time of the initial diagnosis, right through to my discharge yesterday has been way beyond my expectations, and I will remain forever grateful for the treatment that I received during my time with you. So once again, a big big Thank you from me.
Visited Orthopaedics on January 2023
Lister Hospital has not yet replied.
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Review titled X-Ray
Rated 5 stars out of 5
by Hannah - Posted on 06 January 2023
Thani you to the Radiology/X-Ray department today for amazing service. I walked in without an appointment, reception were very helpful booking me in and then before I even got to sit in the waiting area I was called in for my X-ray with a very professional radiographer. I was in and out of the hospital in about 5 minutes, couldn’t have asked for better service thank you!
Visited Don't know on January 2023
Lister Hospital has not yet replied.
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Review titled Excellent treatment
Rated 5 stars out of 5
by F Bartlett - Posted on 16 January 2023
On 12th January 2023, I attended Accident and Emergency. All the staff were professional, efficient, capable and kind in their assessments, tests, treatment. I would like to thank them all, for their care towards me, and the ongoing service they provide, despite overstretched, stressful circumstances. The NHS and staff, including ambulance staff (not to exclude social care staff) should be valued, for the amazing dedicated service they provide, , despite inadequate funding and recognition. They all deserve levels of pay appropriate to their skills and responsibilities. Thank you so much, it is massively appreciated. A feedback comment - the door into the toilets in Accident and Emergency are very heavy. There is a disabled toilet, but it was in use. I was extremely weak and my friend opened the door so I could go in. On the way out, I was unable to get out, as I was not strong enough to open it. (My well and able friend was unable to open it with her left hand too, due to its weight). This would probably be the same for many older or unwell people. Please can this be looked at.
Visited Accident and emergency services on January 2023
Lister Hospital has not yet replied.
Information supplied by East and North Hertfordshire NHS Trust