Luton and Dunstable Hospital
Lewsey Road, Luton, Bedfordshire, LU4 0DZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very honest an kind Doctors
Rated 1 star out of 5
by Anonymous - Posted on 27 September 2023
On 7th June 2023 in late evening I attended a&e due to suffering with breathing difficulties as I suffer with asthma. I was sent to urgent g.p by staff where I met the most honest and kindest doctor I think I have ever met. I was particularly surprised at how understanding she was about my difficulties with my mental and physical health issues. She was also very knowledgeable and realistic about the issues the nhs face. I couldn't believe how real an honest She was being. It was very refreshing to learn that there are still genuine good hearted doctors still out there. I was prescribed my asthma medication an was able to obtain them that same night from my local pharmacy.
Visited Accident and emergency services on June 2023
Review titled Luton and Dunstable Hospital
Replied on 07 March 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Very kind and attentive staff
Rated 5 stars out of 5
by Glen thornton - Posted on 01 July 2023
Suffered a snapped quadrilateral left knee and broken right ankle. From A and E to the surgical team to the nursing care received in cobham clinic and in ward 20 staff were extremely kind considerate and available. I really appreciate your help and am so grateful for the kindness and attention you gave me during a very painful few days. Clinically i noticed how well organised everything was and was impressed by the constant cleaning on the ward. Special thanks to my surgeons. Im in awe of your work. Thank you everone.
Visited Major trauma on June 2023
Review titled Luton and Dunstable Hospital
Replied on 11 July 2023
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Excellent Care
Rated 5 stars out of 5
by Slipnanny - Posted on 09 June 2023
With my husband In a and e today with really painful leg Receptionist really helpful seen by triage nurse sent us over to minor injuries unit seen very quickly given a fast X-ray then talked to by a lovely lady practitioner who diagnosed a pulled ligament All over in the space of two hours!!! Considering all the building work going on the hospital was very clean Extremely happy Thank you Luton and Dunstable Hospital
Visited Accident and emergency services on June 2023
Review titled Luton and Dunstable Hospital
Replied on 12 June 2023
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team
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Review titled Horrible practice
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2023
I am 9 months pregnant and had to wait for 3 hours in hot waiting room with horrible smell. When I asked how much time left I have to wait to be seen received a rude response from receptionists. Instead of getting necessary help, I got just nervous, dizzy, anxious!
Visited Maternity services on May 2023
Review titled Luton and Dunstable Hospital
Replied on 10 May 2023
We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Excellent care
Rated 5 stars out of 5
by Mrs Jacqueline L Jenkins - Posted on 25 May 2023
My mother was treated for a suspected stroke today - from the efficient 111 service, to the incredible paramedics who attended her at home, to the amazing A&E staff who were considerate efficient and treated her so so well, to the doctors and nurses on the stroke unit - thank you so much - you have made what was a distressing experience comfortable and full of care and consideration. Me and my family cannot thank you enough for your hard work and dedication and the wonderful treatment you gave to my mum ! God bless you all
Visited Accident and emergency services on May 2023
Review titled Luton and Dunstable Hospital
Replied on 30 May 2023
Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Friendly and efficient care
Rated 5 stars out of 5
by Chris Hart - Posted on 02 June 2023
Apart from a uncomfortable day in Accident and Emergency, I found the the staff in ward eleven to be friendly, helpful and efficient for my 3 day stay there.
Visited Don't know on May 2023
Review titled Luton and Dunstable Hospital
Replied on 12 June 2023
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Outstanding professional, caring and compassionate
Rated 5 stars out of 5
by Susan Tomes-Rolt - Posted on 02 June 2023
My mother received outstanding care. The staff were professional, and worked as a team seamlessly. She was cared for with compassion and although speed was of the essence everything was explained clearly and calmly. Although we hope not to require your assistance again we are confident that if we do we will be in safe hands. Thank you.
Visited Major trauma on May 2023
Review titled Luton and Dunstable Hospital
Replied on 12 June 2023
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team
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Review titled Disgraceful practice
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
Over a year waiting time no appointment given Im suffering recurring b/ l ear infections with discharge and pain fever and swollen glands . This hospital ENT wouldn't care less. It effects my balance and strength and hearing. Awful awful truly horrifying.
Visited Ear, Nose & Throat on May 2023
Review titled Luton and Dunstable Hospital
Replied on 30 May 2023
We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Hopeless to contact dept
Rated 1 star out of 5
by Dr S Bhatt - Posted on 23 May 2023
I tried to contact xray dept multiple times and every time received msg that we are extremely busy .and got disconnected .this I tried to after I received a msg from hospital about procedure being carried out at different sites and to get the confirmation.which alas I am non the wiser
Visited Imaging services on May 2023
Review titled Luton and Dunstable Hospital
Replied on 30 May 2023
We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Led me to panic attack
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2023
After growth scan, had to spend 4 hours overall in waiting room to be seen. As result, only thing I received is printed leaflet and was told that will receive a call within 1 week to have a follow up appointment! To wait 4 hours in a smelly waiting room to get printed paper (which I could find myself on NHS website) and information about follow up appointment (which I could get by phone) ??? In addition, on my arrival, I was told by security that I am not able to get the ticket to pay parking because barrier is broken and I don’t need to pay. When I came back to my car I found parking notice charge!!! So, when I called security again, they were completely indifferent and unprofessional! I am 37 weeks pregnant. Instead of receiving qualified support, the Maternity unit service made me feel just anxious and led me to the panic attack.
Visited Maternity services on May 2023
Review titled Luton and Dunstable Hospital
Replied on 10 May 2023
We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
Information supplied by BEDFORDSHIRE HOSPITALS NHS FOUNDATION TRUST