Maidstone Hospital
Hermitage Lane, Maidstone, Kent, ME16 9QQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled First Class Service
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2023
I have just undergone surgery for a Hysterectomy at Maidstone Hospital. I cannot thank everyone concerned from the Surgeons, anesthetists, ward staff, discharge lounge staff, and the cheery reception staff at Oncology.
Visited Gynaecology on November 2023
Review titled Maidstone Hospital
Replied on 24 November 2023
Dear Patient Thank you for taking the time to submit your review regarding your recent experience when attending Maidstone Hospital. Though I was sorry to learn of your procedure I am pleased that you found your care and treatment first class. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed them onto the relevant teams. I thank you again and sincerely hope that you are making a speedy recovery. With regards Jane Williamson PALS Officer mtw-tr.palsoffice@nhs.net 01622 224960 01892 632953
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Review titled Regained my faith in the NHS
Rated 5 stars out of 5
by Trafford Fox - Posted on 29 November 2023
I went in for a short stay surgery and to say I was nervous was an understatement. But the care from going in to the moment I left, was well amazing. I've had really bad experiences with Pembury and Maidstone Hospital has made me feel that when I am at hospital, I feel looked after again. Thank you so much to all the staff in admissions, theatre, and short stay surgery... you are all angels.
Visited Gynaecology on November 2023
Review titled Maidstone Hospital
Replied on 06 December 2023
Dear Ms Fox Thank you for taking the time to send your kind words for the staff who cared for you when on the Short Stay Surgical Ward. Staff always appreciate receiving such kind words and praise, so please be assured that I have forwarded these lovely comments to them. Thank you again for your feedback and I hope that you have made a full and speedy recovery. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Great care all round
Rated 5 stars out of 5
by Maddy - Posted on 22 October 2023
Brilliant care all round, I went to Urgent Care and the repetitionists were friendly, despite having to (very professionally) deal with someone complaining about a potential hour wait time. The triage nurse preempted me needing an x-ray so sent me to that while I would've otherwise have been waiting for the doctor. The x-ray staff were lovely and patient with me. The doctor needed to refer me to another department and asked us to have a seat in the waiting room until they got back to him, he then noticed we had been waiting a while (just over 30 minutes) and let us know he was going to chase it up. Shortly after he called us in and let us know what would be happening next and even gave me tips to help me sleep while I was unwell, even though I'd only briefly mentioned that being a issue about an hour before. Everyone I spoke to was friendly, I felt listened to and the care was efficient without being rushed. I was in and out within 3 hours despite being nowhere near an emergency. Thank you all very much 😊
Visited Accident and emergency services on October 2023
Review titled Maidstone Hospital
Replied on 26 October 2023
Thank you for taking the time to submit your feedback regarding your recent experience when attending the Emergency Department. Though I was sorry to learn that you were unwell, I am very pleased that you received brilliant care, the staff were friendly and that you felt you was listened to without being rushed. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed your feedback onto the Emergency Department's Management Team so that it can be shared with the wider team. I thank you again for your time and hope that you have now made a full and speedy recovery. Kind Regards, Jane PALS Officer Email: mtw-tr.palsoffice@nhs.net
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Review titled Confidentiality and privacy issues
Rated 2 stars out of 5
by Anonymous - Posted on 29 October 2023
Sitting in the waiting room accompanying a patient, patients were called to the other side of an open/ partial wall to answer personal questions. Do you have a catheter, date of birth how much have you drunk. , what their procedure is and sometimes what the procedure involves, the occupancy of blood in urine ????? This discussion is fully audible to the entire waiting room of people. I pointed this out, my concern was then confirmed by another patient but I was not convinced I was heard or taken seriously. The desk has a notice to say ‘your privacy is important to us’?...it does not appear so, the problem is obvious and very concerning. This is personal subject matter for anyone.
Visited Urology on October 2023
Review titled Maidstone Hospital
Replied on 01 November 2023
Dear Patient Thanking you for taking the time to submit your feedback on your recent experience when attending the hospital. I would be grateful if you could contact the PALS Office on the contact details below, so that we can discuss the matter further. In the meantime I am sorry for your experience but do look forward to discussing and addressing your concerns further. With regards Jane Williamson PALS Officer 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net
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Review titled Excellent Care
Rated 5 stars out of 5
by Deborah Scott - Posted on 24 October 2023
Just waiting to be discharged from Short Stay Ward.Exceptional friendly care was received from every single member of staff. Thank you so much for making me feel comfortable and at ease keeping me informed of everything that was happening. You are all exceptional. Thank You
Visited General Surgery on October 2023
Review titled Maidstone Hospital
Replied on 26 October 2023
Thank you for providing such wonderful feedback on your recent experience on the Short Stay ward. I am sure the staff will be very pleased to know of the impact they had on your experience and thank you for bringing this to our attention. I shall have pleasure in passing this onto to the ward management team today. Kind Regards, Lianne PALS Team Leader Email: mtw-tr.palsoffice@nhs.net
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Review titled Ridiculous
Rated 2 stars out of 5
by Samantha - Posted on 25 September 2023
Went to have eye check. After getting stinging drops in eyes, was called through for scan. Only seemed to scan right eye and when I questioned this was told both eyes were done. Went back to waiting room after being told up to 120 minute wait as lots of people in front of me. 5 minutes later called back to scan as they had 2 of right eye & no left. This was apparently my fault because I blinked!! Finally got in to see consultant and sent for blood tests at 17.15 but phlebotomy closed at 16.30…., seriously?? Sent back to Opthalmology as told “doctor can do it”. Back at Opthalmology told to book online another day and nurse at desk seemed to find it amusing that I was sent for blood test after 16.30. Now have to arrange appointment another day & time which is additional travel cost and time off work. Like the regular 2 hour wait in Opthalmology isn’t disruptive enough
Visited Ophthalmology on September 2023
Review titled Maidstone Hospital
Replied on 27 September 2023
Dear Samantha Thank you for taking the time to submit your comments regarding your recent experience when attending the Eye Clinic. Please accept my sincere apologies for your experience, which I appreciate must have been very frustrating and upsetting for you. Please be assured that I have passed your comments to the Management Team, so that it can be discussed amongst all staff and used as a learning tool to enhance future patient experience. I apologise again for your experience and please do not hesitate to contact PALS if you wish for us to investigate this further. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Ms Datta Clinic
Rated 3 stars out of 5
by Anonymous - Posted on 26 September 2023
I am a woman over 50 and was referred to the hospital after what is considered un abnormal bleeding. I do understand that consultants are busy, overworked etc. But nevertheless, in this case we are dealing with a potential risk of cancer. I was rather astonished by the tone of and the general condescending approach of the consultant, who simply refused to listen more than once, preferring to stick to not entirely correct notes sent by some GP clark. Surely, being over 50, I can have a say about my own body and events that happened to me without having to repeat myself multiple times and hearing: But it says here you had bleeding yesterday... (no it didn't.) Being a bit more of a human and paying a little bit more of attention to the patient (yes, we are patients, not some guilty school kids), could have made the experience much better. It's scary enough to have to think of a possibility of a cancer, without being effectively ignored a few times during the appointment. And what does a comment: "You are quite sensitive down below" (may not be the exact quote, but the essence is there) possibly mean? Yes, the biopsy was quite painful and this is coming from a person who had a few procedures done over a lifetime. I must say that other staff members were extremely nice and very helpful.
Visited Gynaecology on September 2023
Review titled Maidstone Hospital
Replied on 28 September 2023
Dear Patient Thank you for taking the time to submit your feedback regarding your recent experience when attending your Gynaecology appointment. I am very sorry to learn of your poor experience but am pleased that you found other staff members extremely nice and helpful. Please be assured that I will pass your feedback to the management team, so that it can be discussed, shared and used as a learning tool to enhance future patient experience. However please do not hesitate to contact PALS if you wish for us to pursue the matter further. Once again I am sorry for your experience but thank you for bringing this to our attention. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Still waiting for CT scan results
Rated 3 stars out of 5
by Anonymous - Posted on 27 September 2023
I had a CT scan at Hermitage Court 8 weeks ago on 4th August 2023 and I'm still waiting for the results (as at 27/9/23) to be passed to my GP. I've called at my surgery on numerous occasions and even rang the Imaging Dept at Maidstone Hospital. The scan was still waiting to be 'read' a week ago. I was told I can't personally chase it up - it has to be my GP or the Medical Secretary at the medical practice. Last time I had a CT scan (2 years ago) the results came through within 2 weeks! Very frustrating!!
Visited Don't know on August 2023
Review titled Maidstone Hospital
Replied on 10 November 2023
Dear Patient Thank you for taking the time to give your feedback and I am sorry to learn that when submitting your review you were still awaiting the results of your CT scan. Can I please suggest that you contact PALS on the details below, so that we may assist you further if necessary. In the meantime I am again sorry for your experience. With regards Jane Williamson PALS Officer 01622 224960 01892 632953 mtw-tr.palsoffice@nhs.net
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Review titled Excellent treatment
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2023
My husband was in A & E in Maidstone Hosp today following a conversation with the receptionist at our doctors surgery who suggested he went there. I dropped him at 10am and picked him up at 4pm and he said his care was very thorough and excellent, lovely friendly staff. Thank you to them all.
Visited Accident and emergency services on August 2023
Review titled Maidstone Hospital
Replied on 30 August 2023
Good morning Thank you for taking the time to share your feedback on your husband's recent experience when attending Maidstone Hospital Emergency Department. Though I was sorry to learn that he was unwell, I am very pleased that his care was very thorough, excellent and that the staff were friendly. Staff always appreciate receiving such kind words and praise, so please be assured that have passed these onto the management team so that they can be shared amongst the team. Thank you again and I do hope that your husband has now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Brilliant care
Rated 5 stars out of 5
by Wendy Hibben - Posted on 08 September 2023
I came into the Cornwallis ward for a hysterectomy and I would like to thank everyone for my care from the oncology department and that of my surgeon to the lovely lady who brought my hot chocolate in the morning. The nurses were so professional and kind .I cannot name everybody because I know there were many other people who took part in my care that I did not see, so thank you all and I hope this can be forwarded to the relevant departments.
Visited Gynaecology on August 2023
Review titled Maidstone Hospital
Replied on 12 September 2023
Dear Wendy Thank you for taking the time to submit your feedback regarding your recent admission to Cornwallis Ward and the care received from the surgical team. Though I was sorry to learn that you were unwell, I am pleased that the nurses were so professional and kind. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed these onto the relevant teams so that they can be shared amongst all staff. Thank you again for your time and interest and I do hope that you are making a speedy recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
Information supplied by Maidstone and Tunbridge Wells NHS Trust