Manor Hospital
Moat Road, Walsall, WS2 9PSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Xray result waiting time
Rated 3 stars out of 5
by Anonymous - Posted on 20 May 2023
I had an X-ray on my jaw and neck on the 12 April and still not received any results . From reading the nhs website results normally take 7-10 days and mine has been over a month. Can you tell me please who I need to contact to find out my results as it is causing me a great deal of anxiety and stress waiting . Many thanks
Visited Don't know on April 2023
Review titled Manor Hospital
Replied on 13 June 2023
Please contact us on 01922 656463 and we will try to assist Kind regards Bradley Cox Patient Relations Manager
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Review titled Dreadful reception
Rated 1 star out of 5
by Phil - Posted on 24 April 2023
The A&E reception staff that were on at the time of the visit were extremely rude and arrogant. The A&E Clinical staff were excellent and caring. Its a shame that those reception staff are dragging this hospital down. I wouldn't want to go again an face that kind of customer service.
Visited Accident and emergency services on April 2023
Review titled Manor Hospital
Replied on 03 May 2023
Dear Phil Sorry this has been your experience - we will feed this back to the Administrative Supervisor Regards Garry Garry Perry Associate Director Patient Relations and Experience
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Review titled Excellent department
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2023
Had a small lump in my mouth removed. Procedure was carried out efficiently and painlessly by experienced staff. There was no waiting everything on schedule , a credit to the hospital and department.
Visited Oral and Maxillofacial Surgery on March 2023
Review titled Manor Hospital
Replied on 03 May 2023
Thank you for your positive feedback - we will ensure this is shared with the team Regards Garry Garry Perry Associate Director Patient Relations and Experience
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Review titled No communication
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2023
Dad was taken by ambulance after a fall. I drove up behind. Reception at a and e would not let me in to my dad who has dementia and struggles to communicate and does not remember what's said neither can he hear or understand them receptionist was rude i asked if she had dementia supports number as they close at 4pm to which i had the response no we are emergency department, he missed 2 doses of medication 3 hrslater they aloud me in when we then had a 6 and half hr wait everytime asked what was going on I got told I'll find out for u then they never returned they did not know he was on a fluid restriction, or about any of his meds or medical problems he's also diabetic and heart failure wasn't given any food for 9 hours. Being around 9pm when he was eventually asked if wanted a sanwich. 9.30pm I told nurse I had to leave and to callme when he gets put on ward, she tookmy number and promised she would call but didnt.I then visit him in amu on 24th and he said they've given him a tablet n told him can't eat or drink for an hr in actual fact they'd given him something for bp and he'd been told not to stand. On 23rd cos he'd had a fall and neck was stiff he went for ct scan they came out and said he shld hv been wearing a neck brace and won't scan him until he is he had already been walking Round for 5 hrs upstairs so little late for this precaution. I am sick of the place everytime I go it gets worse. He also got took for ct and when he returned they had put someone else in the space where his bed was even though his bag of meds were there and my bag was on the window sill
Visited Accident and emergency services on February 2023
Review titled Manor Hospital
Replied on 16 May 2023
Thank you - this is not the experience we would want for any of our patients or those that care for them and I am sorry that on this occasion you were left disappointed. Please do contact us via 01922 656463 or email pals.officer@nhs.net Regards Garry Garry Perry Associate Director Patient Relations and Experience
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Review titled Friendly, helpful, caring, personal touch
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2023
Bali baines was great, she gave us a hot drink and sandwich which really helped us be comfortable whilst waiting. The staff were busy but had the right attitude and great support. Seen to promptly medically and my Dad was looked after and an overall good experience.
Visited Accident and emergency services on January 2023
Review titled Manor Hospital
Replied on 28 January 2023
Thank you This is a great feedback for a team member in the Emergency Department We will be sure to pass this over Regards Garry Perry Associate Director Patient Relationa and Experience
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Review titled Poor urology department
Rated 1 star out of 5
by Anonymous - Posted on 03 July 2023
Had a premed examination for surgery in january for surgery and am still waiting for operation despite notifying pals of my concern no answer has been forthcoming my advice is to those over the age of 60 avoid as they cancel all operation for the elderly
Visited Urology on January 2023
Review titled Manor Hospital
Replied on 04 July 2023
Thank you for your comment and I am sure this has been more than disappointing for you. I note you have already contacted PALS but please do contact them for an update via 01922 656463 or email the lead bradley.cox@nhs.net Thanks Garry Perry Associate Director Patient Relations and Experience
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Review titled Amazing care given on Ward 22
Rated 5 stars out of 5
by Keri - Posted on 06 February 2023
I visited ward 22 5 days post op with a painful complication. The nurses and doctors were extremely professional and I felt generally cared for me as a patient. I was in a lot of pain when I arrived at the ward and left feeling the best I have in over a week. I just wanted to say a massive thank you to all of ward 22 for looking after me. You guys do an exceptional job and don’t get the recognition you deserve. You guys are amazing!! (Can you please pass this onto ward 22)
Visited Don't know on January 2023
Review titled Manor Hospital
Replied on 06 February 2023
Dear Kerri Thank you for your post regarding your positive experience of the acre you received on Ward 22 - the Surgical Assessment Care Unit. I have passed this on to the staff involved. I do hope youare feeling better. Regards Garry Garry Perry Associate Director Patient Relations and Experience
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Review titled Poor Administration
Rated 2 stars out of 5
by Linda Hulls - Posted on 27 January 2023
Received invoices from both Nuffield Heath The Manor and the consultant. In spite of calls (not answered) and emails to the The Manor for over a year now I have not managed to resolve the issue. I have today been hanging on the phone for nearly 10 minutes in an attempt to speak to someone. What can I do?
Visited Don't know on January 2023
Review titled Manor Hospital
Replied on 28 January 2023
Dear Linda I am sorry to read of this and assume the invoices and administrative contact relate to private care? However please do email me directly so I may ask my team to look into this further. garry.perry1@nhs.net Garry Perry Associate Director Patient Relations and Experience
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Review titled Excellent, caring treatment
Rated 5 stars out of 5
by Colin Robinson - Posted on 19 January 2023
My partner was suffering with breathing problems, so I had to phone 999. Ambulance arrived promptly and she was taken to the Manor in Walsall. She was seen immediately and the whole treatment she received was amazing from start to finish. We hear the horror stories in the media about waiting times and shortages of staff, but the staff at the Manor were so professional and caring, I had to pinch myself as I thought it cant be real. My partner and I are so grateful for the care she received and for them literally saving her life. The front line NHS staff are so valuable and I for one will not have a bad word said against them Thank you so much!!!
Visited Accident and emergency services on January 2023
Review titled Manor Hospital
Replied on 28 January 2023
Dear Colin Thank you for your most positive review of the care your partner recently received - this will be shared with the teams involved. I hope she is now feeling better Regards Garry Garry Perry Associate Director Patient Relations and Experience
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Review titled Very poor communication
Rated 1 star out of 5
by Anonymous - Posted on 11 February 2023
The staff at this hospital have no idea how to manage this hospital with very poor communication, appointment cancellation and not being able to see or speak to consultants even though using Pals, secretary's to no avail. Their have been several parking fines imposed through the hospital taking too long to see patients aswell please try and avoid this hospital and don not make a complaint as they will refuse to treat you
Visited Urology on January 2023
Review titled Manor Hospital
Replied on 16 February 2023
Dear Anonymous I am sorry this has been your experience - please do contact us via Patient Relations on 01922 656463 so we can understand your situation better and try to assist Garry Perry Associate Director Patient Relations and Experience
Information supplied by Walsall Healthcare NHS Trust